JOB DESCRIPTION
JOB TITLE
:
Assistant Bar Manager
DEPARTMENT
:
Food & Beverage Department
GRADE/LEVEL
:
Assistant Department Head, Supervisor
REPORTS TO
:
Bar Manager
RESPONSIBLE FOR
:
Bar Supervisor
Bartenders
SUBSTITUTES BY
:
Bar Manager. Head Bartender
SCOPE
:
To assist the Bar Manager in managing the Bar and Beverage outlets as a successful independent profit center, ensuring that all functions are successfully executed in a courteous and professional manner ensuring maximum guest satisfaction consistent in accordance with set Kempinski Standards.
DUTIES/ RESPONSIBILITIES
:
· To ensure that the bar is managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times, following Kempinski standards.
· To conduct daily pre-shift briefings to employees on preparation, service and menu in the absence of the Bar Manager.
· To assure that the staff entertains the guests in the bar.
· To assist in training the bartenders in Freestyle, Mixology and cocktails.
· To approach guests suggesting a cocktail/wine or non-alcoholic beverages and recommending promotional items.
· To use approved suggestive selling techniques to up sell products with higher profit margin.
· To maintain knowledge of bar/beverage outlets inventory and wine selection to respond properly to guest questions.
· To maintain a thorough knowledge of beverage recipes and mixing procedures.
· To inform guests of last call.
· To maintain proper bar cleanliness.
· To assist in maintaining responsibility for the set up and cleanliness of entire bar, beverage outlets and adjoining lounge area at all times.
· To arrange furniture in the bar area as needed.
· To assist in stocking and ordering all supplies and china-. silver- and glassware.
· To display beverage selection in an attractive manner.
· To maintain a thorough knowledge of standard policies and procedures regarding cash handling, check-writing, credit cards, city ledger and customer ledger.
· To process guest checks accurately.
· To evaluate bar menu, and gives suggestions for improvement to Bar Manager.
· To ensure that the bar is stocked with “mise-en-place” and kept clean and tidy at all times.
· To have thorough knowledge of how to handle intoxicated individuals.
· To have full knowledge of alcohol and liquor policies and regulations, and complies fully with them.
· To maintain the bar reservation list, and check the bar reservations list frequently during the shift.
· To prepare bar business and marketing plan as well as yearly budget together with Bar Manager.
· To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
· To establish and maintain a good customer relationship with all guests.
· To ensure that the bar cashiering procedures are strictly adhered to.
· To assign responsibilities to subordinates, implementing Multi Tasking principle and to check their performance periodically.
· To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the bar is adequately equipped.
· To assist in conducting monthly inventory checks on all operating equipment and supplies.
· To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
· To assure that the staff entertains the guests in the bar.
· To assist in training the bartenders in Freestyle, Mixology and cocktails.
· To approach guests suggesting a cocktail/wine or non-alcoholic beverages and recommending promotional items.
· To use approved suggestive selling techniques to up sell products with higher profit margin.
· To maintain knowledge of bar/beverage outlets inventory and wine selection to respond properly to guest questions.
· To maintain a thorough knowledge of beverage recipes and mixing procedures.
· To inform guests of last call.
· To maintain proper bar cleanliness.
· To assist in maintaining responsibility for the set up and cleanliness of entire bar, beverage outlets and adjoining lounge area at all times.
· To arrange furniture in the bar area as needed.
· To assist in stocking and ordering all supplies and china-. silver- and glassware.
· To display beverage selection in an attractive manner.
· To maintain a thorough knowledge of standard policies and procedures regarding cash handling, check-writing, credit cards, city ledger and customer ledger.
· To process guest checks accurately.
· To evaluate bar menu, and gives suggestions for improvement to Bar Manager.
· To ensure that the bar is stocked with “mise-en-place” and kept clean and tidy at all times.
· To have thorough knowledge of how to handle intoxicated individuals.
· To have full knowledge of alcohol and liquor policies and regulations, and complies fully with them.
· To maintain the bar reservation list, and check the bar reservations list frequently during the shift.
· To prepare bar business and marketing plan as well as yearly budget together with Bar Manager.
· To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
· To establish and maintain a good customer relationship with all guests.
· To ensure that the bar cashiering procedures are strictly adhered to.
· To assign responsibilities to subordinates, implementing Multi Tasking principle and to check their performance periodically.
· To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the bar is adequately equipped.
· To assist in conducting monthly inventory checks on all operating equipment and supplies.
· To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
· To assist in the formulation of the Annual Operating Budget in determining bar and beverage outlets projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
· To assist in analyzing the budget, and take action when required.
· To assist in the implementation of sales promotions and to take action to increase sales.
· To strictly adhere to the established operating expenses and that all costs are controlled.
· In the absence of the Bar Manager :
· To obtain and account for the correct settlement of all sales.
· To handle voiding, correcting, changing of restaurant checks in accordance with the prescribed procedures.
· To account for all guest checks – those used during the shift, those remaining and those voided.
· To identify and correct any errors.
· To assist in the training of Food & Beverage Cashiers ensuring that they have the necessary skills to perform their duties with the maximum efficiency.
· To maintain the Daily Log Book.
· To assist in planning the bar weekly roster and work schedules to ensure that the bar is adequately staffed to handle the level of business.
· To maintain the bar/beverages outlets communication board.
· To submit all guest / staff incident reports.
· To report “Lost & Found” items and handle them in accordance to the Policy & Procedures.
· To seek actively to greet and seat guests upon arrival and departure, and ensure that they receive prompt, courteous and efficient service.
· To ensure that the outlet team projects a warm, professional, modern and trendy welcome image.
· To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to, in absence of the Restaurant Manager.
· To issue repair job orders to ensure the proper maintenance of the outlet, in the absence of the Bar Manager.
· To stay abreast of applicable liquor laws, hotel rules and restaurant limitations.
· To provide a courteous and professional service at all times.
· To maintain a good contact and working relationship with staff in the outlet and all other departments.
· To attend and contribute to all hotel and departmental staff meetings and trainings.
· To fully support the Training Coordinator and Events Manager of Sezzam.
· To have a full working knowledge and capability to supervise, train, correct and demonstrate all duties and tasks in the assigned place of work according to the standards operating procedures.
· To assign responsibilities to staff members, implementing multi-tasking and periodic performance checks.
· To assist in the planning the weekly working schedules to ensure that the outlets/sections are adequately staffed to handle the levels of business.
· Assist in the conducting of annual performance evaluations.
· To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.
· Assist in the training of the employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
· To understand and strictly adhere to the Rules & Regulations established in regards to the hotel policy on Fire, Hygiene, and Health & Safety.
· To ensure that all potential and real hazards are reported and rectified immediately.
· To have complete understanding of the Hotel’s Employee Handbook and adhere to the regulations contained within.
· Performs any other duties as assigned to him/her by management.
JOB PROFILE
:
EDUCATION
:
Hospitality or Hotel Management Degree/Diploma
EXPERIENCE
:
2-3 years experience in a five star hotel restaurant operation in similar position
COMPETENCIES
:
TECHNICAL COMPETENCIES
:
· Knowledge of hotel products and services
INDIVIDUAL CHARACTERISTICS
:
· Building teamwork
· Developing others
· Motivating others
· Planning/ Organization
· Problem solving & Decision Making
· Conflict Management
· Entrepreneurial Orientation
· Stress Management
· Interpersonal Skills
· Adaptability/ Flexibility
· Concern for quality
· Influence
· Initiative
· Managing Performance
· Teamwork/ Cooperation
· Cross cultural sensitivity
· Interpersonal skills
· Customer service orientation
· Listening and Oral Skills
· Written skills
· Enthusiastic and pleasant personality
· Able to exert fast-paced mobility for period of up to 4 hours in length.
· Creativity
· Integrity
OTHER SKILLS (LANGUAGE, COMPUTERS,…)
:
· Fluency in local language
· Fluency in English
· Knowledge of MICROS
DOCUMENT ADDENDUM
Job Descriptions are only valid with this addendum page; signed by authorized Management only and according to authorization levels below.
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