销售人员应具备的基本素养和特质（Basic qualities and qualities that a salesperson should possess）

销售人员应具备的基本素养和特质（Basic qualities and qualities that a salesperson should possess） 销售人员应具备的基本素养和特质(Basic qualities and qualities that a salesperson should possess) Today and everyone together to share our understanding of "sales personnel should possess the basic qualities and characteristics of annual sales staff will face the end of tense hit single, reminders, task pressure, guard; So we want to give you a positive face of confidence and courage, even a bit which can let you excited and passionate life in the face of setbacks, I feel happy! Regardless of your occupation, salesmanship is the key to all success; not only applicable to sales of occupation, including journalists, editors, housewives, students and all want to get rich and lucky in life. Because of being accepted, so is success. I think that as sales personnel should possess the following qualities and characteristics: 1, good health, courage, imagination, eloquence, affinity, self-confidence, a think-tank, working hard to look at yourself with what qualities, the lack of which of the following. At the same time to cultivate your self-control, self-control is to cultivate these eight qualities and sales success, and is also the key to success, this is the 8 basic characteristics of sales. 2, knowledge of product. Sales personnel must be carefully analyzed and a comprehensive understanding of the sales of products or services. Believe that the product or service. The salesman cannot sell his own do not understand or do not believe. The sales staff will not try to sell him no absolute faith in something, because his heart would have to transfer to the target customers products lack of confidence, No matter how wonderful his commentary! Sales personnel should need more of the analysis of target customers. 3. reasonable price. The sales staff will not hold up to the target customers, that not long, slowly accumulated. 4. understand the target customers. Sales personnel should be good at analysis of personality, can see the customer's basic motivation, or is the basic concept of customer (ideas). 5. target customers will be classified. The sales staff to understand the following, and then make the appropriate classification of target customers: target customer resources; customer service or demand degree; Let the customer have the willingness to buy, eliminate target customers psychological resistance, customers have to resist, no matter how good the product, how beautiful are meaningless, don't let the customer resist and reverse psychology. 6. show. The sales staff is also a superb actor to be able to enter the target customer's heart, make a good first impression on you, I think this is important, As the first marketing sales staff is not a product but you sell yourself, they will have to sell their products in addition, you are not also think so. 7. self control. The sales staff to control your mind and heart, he knew, if unable to control their own, it is difficult to grasp the target customers, avoid flighty and impetuous, it will be their own trouble, Sales staff must The loss outweighs the gain., so a good grasp of their own emotions, even if very angry can't show in front of customers. 8. understand from the precious heart. Train your work spontaneous enterprising spirit, money is necessary, but life is not only the money, how much money can not replace the joy and peace of mind. The sales staff to understand the inner value, he does not need others to tell him what to do or how to do, action planning, use of imagination, does not need others to supervise. Tolerance, tolerance. The sales person must be inclusive, tolerant, tolerant, inclusive of all things, he knows that it is a necessary condition for growth, but also the inevitable process of their growth. 9. pragmatic thinking. The sales staff carefully collected information as to think and act according to, not to do unnecessary speculation, not free to do not understand things published opinions, ideas can not be divorced from reality, otherwise it is a fantasy. 10. patient. The sales staff is not afraid of being refused to customers, there is no "impossible" for a salesperson. For him, everything can be done. He believes that "impossible" is just the beginning of sincere interpretation, doesn't mean he can't do or not do. 11. confidence. As the sales staff is the most important for themselves and their goods, target customers, to complete the transaction are full of confidence. Confidence will spread across to the target customers to receive a "channel", his positive influence purchase decisions, faith can move mountains, can also facilitate transactions, but also can make myself more confident in their own products and, Can also reflect the value of their own, this is a very important point of their own no confidence in the product, how can you promote it. 12. habits of observation. Sales personnel should be keen observation, every word target said, facial expression changes were observed and evaluated every act and every move, component, this can be a better understanding of customer psychology, Analysis of customer demand can have from the customer behavior, but also good habit of providing each other beyond the expected service, first of all to the customers feel disgusted with the circumstances can. 13. by the failure and error benefit. As the saying goes, "failure is the mother of success with others, doubling the power of success and failure, benefit from mistakes and fail to grow up, looking for fun in the wrong. 14. clear goals. The sales staff at the performance of a target. In addition, more clear deadlines must be clear what they want to do, how to do, how to do, These have to do with the plan before the action, in action to constantly adjust, make it faster and better, so as to make himself not tired. 15. golden rule. The real opportunity is often hidden in the most common life experience; the legendary opportunity will come to you. The sales staff to the golden rule as the basis for trading, Empathy, to think and solve problems from the perspective of others, to think and look at problems from different angles have different solutions, can also benefit, also called empathy law. 16. warmly. The sales staff is full of enthusiasm and passion, stimulate the target customers the same confidence, positive impact on his decision to buy. 17. good memory. Accurate, memory can be gifted with an extraordinary retentive memory in training it, this is very important, this is not to say, did sales friends can understand. 18. humble. Humility is a kind of power, all the great progress due to this. Especially when you reach the pinnacle of success, you will feel more important. Humility is a positive force, humility can make progress, but too much humility will make you seem very hypocritical, so humble and have a good grasp of their own scale. 19. believe that success. Success is sure of her success people. They believe that a truth: as long as the strong willed, do not do things, nothing is difficult if you put your heart into it, do not do, there is no unexpected, Just do not do and want not the problem. 20. determination. Hesitation is the biggest weakness of the salesman. Each sales edge often hear customers delaying tactics: I think again, these can be seen from the customer's facial expression or subtle movements in, You want to say before he made a decision to help customers, this depends on their own ability. The main weakness of personality and habits: 22. salesman salesman has many positive attitude to learning, but also should avoid many bad habits should be, so as not to affect their personality and professional ability. Such as procrastination -- not immediate and decisive action. The sales staff say that the worry and anxiety (fear) 1. fear -- full of fear will not succeed. The six basic fears: poverty, criticism, poor health, lost a loved one, old age and death. These basic fear may add a worry: target customers refused to buy. Spend too much time chatting instead of sales, The product sells do not go out, do not know where to start and how to start, how close to the customer, How to communicate with customers, put the blame on others. 2. excuse. Don't make excuses for orders to be useful. Spend too much time in a hotel or a coffee shop. The coffee shop or hotel lobby is a good place for rest, but "rest" too many salesmen, sooner or later will be fried fish. The 3. recession. The recession is indeed a common topic to discuss, but don't let the target customers to transfer your sales focus, you should try to shift the focus of target customers to their products. 4. unnecessary entertainment. Yesterday's dinner had a very good, very interested, customers are happy, but it is not good for the business. Rely on others to find customers for you, just because someone gave you a not too much to grasp the commitment. Wait for the boom. For there is no use, orders will not automatically from your door to sneak in. 5. afraid of competition. Failed to plan arrangements for the day's work plan, the need has no much sense, so you want to plan a day's work plan, it won't cost you much time, Before you sleep one day, want to do tomorrow, if you afraid to forget, take a few minutes to find a piece of paper to write it down, so you are not afraid, when he decided to do what. 6. neglect customer visits. Target customers for no visit in a certain period of time will soon alienate the salesman. Customers need the product, he will need to, you can rest in the target customer, send a message of greeting, Or what is what, or not regularly visit target customers, which can avoid the target customer to you this distant, or look at your own. 7. shows the salesman undisciplined heart. Not carry a pen. The writing tool is effective tool for sales staff. Because the glasses accessories or distraction. The commentary in the blues. Mention private. No promotional material. We promised to do things. The rain defenseless. Appliance sales depletion. Contract, specification, blank order has not been well prepared, they tend to lose the opportunity to clinch a deal. 8. pessimistic. Pessimism will often bring some consequences; results are as expected as bleak, said don't speak. Finally, teaching methods to teach you my confidence: Used to provide more and better services, do not remember; Only do both equal and mutually beneficial trade; whether lying can get much temporary benefits; don't tell lies. From the heart to provide the best service for the love of others; cultivate goodwill, human health, hard life, sales also convey your ideas, actions speak louder than words; to be a favor, whether big or small, Must be free to not return; others require; don't argue something trivial and people; whenever and wherever possible to bring the warmth of others, to be a happy person; the sales for your service to provide customer service, That is the best guarantee to maintain old customers salesman. The above information is taken by the Department of Hui group network technology Co. Ltd., www.buy2820.com