A30
A30
A315
A315
A4
A4
A4
A4
A3113
A3044
A3044
A3044
A408
A437
A312
M4
M4
M4
M25
M25
J14
J15
J4b
J4
J4a
J3
HO
L L O
W A
Y L
A N
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H
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T
C
H
L
A
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A
D
B AT H R O A D
B AT H R O A D
S TA
I N E
S R
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D
G R
E A
T
S O
U T
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W
E S
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A D
T
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PA
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K
W
A
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F
A
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G
’ S
R
D
T
H
E
C
A
U
S
E
W
A
Y
T
U
N
N
E
L
T1 & T3
Short stay
T1 & T3
Long stay
T1 & T3
Business
Business
Parking
PlusT5
Long Stay
T5
Short Stay
T4
Short Stay
T5
Business
T4
Long Stay
& Business
Terminal 3
Terminal 1
Central
Bus Station
Underground
Heathrow Express
Heathrow Connect
Buses & coaches
Terminal 4
Underground
Heathrow Express
Heathrow Connect
Buses & coaches
Terminal 5
Underground
Heathrow Express
Heathrow Connect
Buses & coaches
Heathrow AirportHeathrow AirportHeathrow AirportHeathrow AirportHeathrow AirportHeathrow AirportHeathrow AirportHeathrow AirportHeathrow AirportHeathrow AirportHeathrow AirportHeathrow AirportHeathrow AirportHeathrow AirportHeathrow AirportHeathrow AirportHeathrow AirportHeathrow Airport
London
Slough,
Reading,
The West
N
0km
0mi 1mi0.5mi
0.5km 1.5km1km
Hertz
Enterprise
Europcar
National
Alamo
Dollar
Thrifty
Avis
Budget
Avis
Budget
Sixt
Version 1.2 Heathrow T4 09/13 ©2013 LHR Airport Limited. Published September 2013.
Contents
Heathrow Airport overview 1
Check-in 2
Departure lounge 3
Arrivals
Arrivals 4
Onward travel 5
Heathrow Airport
Overview
10
13
Zone A
Zone B
Zone C Zone D Zone E Zone F
Zone G
Zone H
14
1
3
4
2
9
7
6
5
11 12 15
16
SecuritySecuritySecurity
Along to:
8 Hilton
via walkway
EntranceEntrance
Special Assistance
Departures
18
17
Version 1.2 Heathrow T4 09/13 ©2013 LHR Airport Limited. Published September 2013.
Shopping
Bag Wrap 7
Excess Baggage Company 11
WHSmith 12
Food and drink
Caffè Nero 16
Café Rouge 15
The Windsor Castle (Wetherspoon) 18
Services
Bureau de change
American Express 14
Travelex 13
VAT refunds 13
managed by Travelex
Cash machine
Check-in
Commercial exports 9
Escalator
Hotel
Hilton 8
Yotel 17
Lift
Multi-faith 6
prayer room
Postbox
Repack area
Seating
Special Assistance 10
Stairs
Telephone
Ticket sales
Toilets
Accessible toilet All
Baby care All
Drinking fountain All
VAT refunds 13
managed by Travelex
Free Wi-Fi is available throughout the terminal
Terminal 4
Check-in
Level 1 and mezzanine
Mezzanine
Jet Airways 2
Kenya Airways 4
Korean Air 4
KLM Royal Dutch Airlines / Air France 4
Kuwait Airways 2
Malaysia Airlines 1
Qatar Airways 1
Saudi Arabian Airlines 3
Sri Lankan Airways 1
Tunisair 3
United Airlines 3
Ticket desk allocation
Aeroflot 4
Air India 5
Air Malta 3
Alitalia 4
Arik Air 3
Azerbaijan Airlines 3
Bulgaria Air 1
China Eastern Airlines 4
Delta Air Lines 4
Etih ad Airways 1
Gulf Air 3
Jat Airways 2
Contents
Heathrow Airport overview 1
Check-in 2
Departure lounge 3
Arrivals
Arrivals 4
Onward travel 5
Version 1.2 Heathrow T4 09/13 ©2013 LHR Airport Limited. Published September 2013.
Services
Airline lounges
Air India lounge 11
Etihad Airways 48
lounge
Falcon Gold 15
Gulf Air lounge
Malaysia Airlines 14
lounge
Qatar Airways 10
Premium lounge
Skyteam lounge 49
Bureau de change
American Express 26, 32
Travelex 31
VAT refunds 31
managed by Travelex
Cash machine
Commercial exports 55
Escalator
Information
Internet facility
Lift
Pharmacy
Play area 7
Postbox
Seating
Special Assistance 27
Stairs
Telephone
Toilets
Accessible toilet All
Baby care 56
Drinking fountain All
Family toilets 57
VAT refunds 31
managed by Travelex
Free Wi-Fi is available throughout the terminal
12
9
16
8
17 18
6 5
19 20
3
21
2
22
1
23 24 25 29 30
33 34 35
54
36 37 38
51
39 40 41
42 43 44
50
45 46
13
4
28
52
53
47
7
27
55
31 3226
56 57
15
10
49
Security
Customs
Commercial
exports
1a 1b
1c
6a 6b
7
8
9
21
10
Special Assistance
Gates 2–5
10 minute walk
Multi-faith
prayer room
Gates 11–20
10 minute walk
WHSmith
Gates 22–25
15 minute walk
Entrance
from check-in
Up to:
11 Air India
lounge
Down to:
48 Etihad Airways
lounge
Up to:
14 Malaysia
Airlines
lounge
VAT
refunds
Contents
Heathrow Airport overview 1
Check-in 2
Departure lounge 3
Arrivals
Arrivals 4
Onward travel 5
Terminal 4
Departure Lounge
Level 1
Sunglass hut 34
Swarovski 43
Thomas Pink 22
Tie Rack 38
Tumi 41
Watches of Switzerland 23
WHSmith 9, 54
WHSmith Books 51
World Duty Free 8, 25, 29, 50
World of Whiskies 35
Shopping
Bally 1
Beauty Studio 19
Boots 20
Bulgari 18
Burberry 6
Cath Kidston 3
Caviar House & Prunier 46
Dixons Travel 12, 37
Glorious Britain 42
Gucci 17
Hackett 36
Harrods 24, 30, 33
Hugo Boss 16
Jo Malone 45
L.K. Bennett 2
Moleskine 5
Mulberry 21
Rituals 44
Rolling Luggage 40
Simply Chocolate 39
by World Duty Free
Food and drink
Cafés
Apostrophe 47
Costa 28
Pret A Manger 13
Bars and restaurants
Bridge Bar and Eating House 53
Caviar House & Prunier Seafood Bar 52
Dining Street Restaurant 4
Version 1.2 Heathrow T4 09/13 ©2013 LHR Airport Limited. Published September 2013.
Shopping
Excess Baggage Company 2
WHSmith 7
World Duty Free 11
Food and drink
Costa 5
The Windsor Castle (Wetherspoon) 13
Services
Baggage enquiries
Baggage reclaim 14–16
British Hotel 10
Reservation Centre
Shop and Collect
pick up point
Bureau de change
American Express 4
Travelex 6
Car rental 1
Cash machine
Chauffeur services 3
Customs
Escalator
Help point
Hotel
Yotel 12
Information
Left baggage 2
Internet facility
Lift
Seating
Stairs
Telephone
Ticket sales
Heathrow Express 9
Toilets
Accessible toilet All
Baby care All
Drinking fountain All
Shower 8
Tourist information
Free Wi-Fi is available throughout the terminal
Contents
Heathrow Airport overview 1
Check-in 2
Departure lounge 3
Arrivals
Arrivals 4
Onward travel 5
Terminal 4
Arrivals
Ground floor and mezzanine Mezzanine
13
12
2
3
1
7
6
9
9
10
14 15 16
5
4
11
8
Public area
Passenger area
Exit Exit
Exit from baggage
reclaim hall
Trains to London
Heathrow Express
Down to:
for Terminals 1 & 3
Down to:
Underground
87
654321
1a
0
Food and drink
Costa 5
The Windsor Castle (Wetherspoon) 11
Shopping
Excess Baggage Company 2
WHSmith 7
Services
British Hotel 10
Reservation Centre
Shop and Collect
pick up point
Bureau de change
American Express 4
Travelex 6
Bus stop
Cash machine
Car rental 1
Chauffeur services 3
Cycle parking
Escalator
Help point
Hotel
Yotel 12
Hilton 13
Information
Internet facility
Left baggage 2
Lift
Motorcycle parking
Seating
Shower
Smoking
Stairs
Taxi rank
Telephone
Ticket sales
Heathrow Express 9
Hotel by Bus 14
National Express 15
Toilets
Accessible toilet All
Baby care All
Drinking fountain All
Shower 8
Tourist information
Free Wi-Fi is available throughout the terminal
2
7
6
9
9
10
14 15
5
4
1
3
8
ExitExit
Trains to London
Heathrow Express
Down to:
for Terminals 1 & 3
Down to:
Underground
11 12 13 14
23 24 25
26
27
171615
6 7
21
10
98
2 3
Exit from
baggage reclaim hall
Up to:
11 The Windsor Castle
12 Yotel
Up to:
13 Hilton
Version 1.2 Heathrow T4 09/13 ©2013 LHR Airport Limited. Published September 2013.
Contents
Heathrow Airport overview 1
Check-in 2
Departure lounge 3
Arrivals
Arrivals 4
Onward travel 5
Terminal 4
Arrivals (Onward travel)
Ground floor
Car Rental (on airport) 2
Avis, Budget, Europcar National
Alamo, Enterprise, Hertz
Car Rental (off airport) 23
Dollar Thrifty, Sixt
Car Parking (on airport) 3
Business and long stay, Help Bus
Car Parking (off airport) 21
Click Park, Purple Parking,
Purple Parking Business, Reeds
Bus and coach stop allocation
Buses – Local & TfL 6–7
482, 490, 555, 557
Hotel by bus 10
Hotel Hoppa 11
Express Coach – National Express 12–14
Group travel – pick up 16–17