接电话技巧

接电话技巧 ?Introducing Yourself(基础对话) ??Introducing yourself 介绍自己 This is Tom. This is Tom calling. This is Tom from Web International English. ??Asking who is on the telephone接到电话询问对方是谁: Excuse me, who is this? Can I ask who is calling, please? ??Asking for someone寻找某人 Can I have extension 321? 能帮我接分机321, Could I speak to…? Can I speak to…? 非正式 May I speak to…? 正式 Is Jack in? 非正式 ??Connecting someone连线 (Hold on, please.) I’ll put you through. 我帮你转接过去。 ??Putting someone on hold让对方稍等一下 Can you hold the line? Can you hold on a moment? ??How to reply when someone is not available当别人不在时，该如何回应 I’m afraid… is not available at the moment. I’m afraid the line is busy. Mr. Jackson isn’t in at the moment. Mr. Jackson is out at the moment. ??Taking a message记录讯息 Can I take a message? Can I tell him who is calling? Would you like to leave a message? ??End结束语 Nice talking to you