中英文酒店服务实训教程第四章 商务中心

PracticalEnglishforHotelServiceChapter4BusinessCenterPracticaltraining1:SecretarialServicePracticaltraining2:TicketBookingServicePracticaltraining3:OtherBusinessServicePracticaltraining1:SecretarialServiceWarmingupKnowledgelink:ThestructureofthebusinesscenterAbriefintroductionofthebusinesscenterSituations:Situation1:CopyingServiceSituation2:TypingServiceSituation3:ArrangingInterpretingServiceSituation4:FaxSendingServiceSituation5:FaxReceivingServiceSituation6:FilmDevelopingServiceSituation7:CardsPrintingServiceMindmapIfaguestiswaitingforcopying,hemightask:“Wouldyoumindmesmokinghere?〞Howdoyouthinkthefollowingtwoanswers?Whichoneisbetterandwhy?ASir,don’tsmokehereplease.BSir,smokingispermittedoutsideinthepatio(露台)area.Practicaltraining1:SecretarialServiceWarmingupPracticaltraining1:SecretarialServiceKnowledgelinkThestructureofbusinesscenterBusinesscenterCopyingandtypingserviceInterpretingserviceFaxserviceFilmdevelopingservicePracticaltraining1:SecretarialServiceKnowledgelink:ABriefIntroductionoftheBusinessCenterThebusinesscenterplaysanincreasinglyimportantpartinmodernhotels.Itoffersinternationalcommunications,telephone,telex,fax,type-writing,duplicatingandsoon.Allthismakesitpossibleforhotelgueststotakeadvantageofcomprehensivecommunicationfacilitiesandsecretarialassistancewhilestayingathotels.Withthehelpoffacilitiesinbusinesscenters,theycancopewiththeirbusinesseffectively,convenientlyandintime,whichmakesmodernhotelsmoreattractive.MichaelBrownfromDell,aguestinRoom1308,wantstomakesomephotocopiesandstaplethem.Herequiresfor2copiesofthecontractinblackandwhitewithA4sizepaper(1yuan/page)whichshouldbetakenawaynow,and10copiesofsomepagesinblackandwhitewithA3sizepaper(2yuan/page)whichshouldbesenttotheConferenceHallat3:45p.m.thisafternoon.Youareareceptionistandreceivehiscall. Now,pleasestimulateadialogueaccordingtothesituation.SituationalTraining1CopyingServiceA:Goodafternoon,sir.        1        (请问有什么可以帮助吗?)B:Goodafternoon.        2        .(我想要复印这些文件。)A:        3        .(嗯，先生，你的原稿不是很清晰。)I’mafraidthecopywillnotbeverygood.B:Justtryonepageandletmesee.A:OK.Howaboutthisone,sir?B:Good,that’salittlebetter.        4        ?(顺便问一下，我可以把它缩小一点吗？)A:Noproblem.Howsmallwouldyoulikeit,please?B:        5        .(缩小一半。)A:Isee.Nowyoucanfindthatthiscomesoutquitewell.B:That’sfine.A:        6        ?(先生，你想复印多少份呢?)B:Fourcopies,please.A:        7        ?(先生，需要我装订起来吗?)B:Yes,please.What’sthecharge?A:RMB8,sir.B:Hereyouare.A:Thankyou,sir.Hereisthereceipt.Pleasekeepit.LearnandPracticeMore1.WhatcanIdoforyou?2.I’dliketohavethesedocumentsphotocopied.3.Well,yourmanuscriptisnotveryclear,sir.4.Bytheway,canyoureduceit?5.Halfthesize.6.Howmanycopiesdoyouwant,sir?7.Wouldyoulikemetostaplethem,sir?ReferencesMakeupadialogueaccordingtothefollowingsituation:BradleyfromHP,aguestinRoom1609,needstoscanandphotocopysomedocuments.Herequiresfor2copiesofthedocumentsinblackandwhitewithA4sizepaper(1Yuan/page)whichshouldbetakenaway4hourslaterandthescansofsomedocuments(1.5Yuan/page)whichshouldbetakenawaywiththecopies.YouareaclerkinB.C.anddealwiththerequest.LearnandPracticeMoreMichaelBrownfromDell,aguestinRoom1308,wantsyoutotypeandprintaworddocumentinArialforthetitleandTimesNewRomanforthetext,whichshouldbestapled.HerequiresfordarkblueandSize5fortheletter.Itneedstobedeliveredin40minutestothemeetingroomonthe4thfloorandurgent.Youareareceptionistandreceivehiscall. Now,pleasestimulateadialogueaccordingtothesituation.SituationalTraining2TypingServiceA=ClerkB=GuestA:Goodmorning,sir.WhatcanIdoforyou?B:        1        .(我想打印这张磁盘里的一个文件。)A:Oh,I’msorry,butwearenotallowedtousetheguests’ownfloppydiscs.It’sourhotel’spolicy.B:Whynot?A:Thisissimplyaprocedureofprevention,forfearofthecomputerviruses.B:What’stobedonethen?A:Don’tworry.        2        ?(我可以要初稿吗?)        3        .(我可以用它为你打印和复印).B:        4        (嗯，我的初稿一点也不清楚。)ButIhavemyportablecomputerwithme.A:That’sfine.Youcanfetchyourcomputerhere.Wecanhaveitconnectedwithourprinter.(Afewminuteslater,theguestfetchesthecomputer.KangHongswitchesitonandpointstothecontentsonthescreen.)A:Whichfile,please?B:Justthisone.Threepages.A:Howmanycopiesdoyouneed?B:Twentycopies.A:That’lltakequitealotoftime.        5        ?(我可以建议先打印一张然后剩下的复印吗?)B:That’lldo.LearnandPracticeMore1.I’dliketohaveafileinthisfloppydiscprinted.2.MayIhavetheoriginaldraft?3.Icanhaveittypedandprintedforyou.4.Well,mydraftisnotlegibleatall.5.MayIsuggestyouhaveonecopyprintedandtherestxeroxed?ReferencesMakeupadialogueaccordingtothefollowingsituation.Sandra,whoisaconferenceguestinRoom122,wantstotypeandprintamemoranduminCambriaforthetitleandCalibriforthetext,whichshouldbecopied26pieces.Sherequiresforblackandsize4fortheletter.Itneedstobedeliveredin2hourstoBreakoutRoom2inthefunctionhall.YouareaclerkinB.C.Youanswerthephoneandhandletherequest. LearnandPracticeMoreMichaelBrownfromDell,aguestinRoom1308,askstotranslateanannouncementintoJapaneseandarrangeaJapaneseinterpreter.Herequiresforasimultaneousinterpreterwhoisgoodatbusinessnegotiationonengineering.Themeetingwillbeheldat9:30am-11:30amnextTuesdayatconventionroom308.Youarethereceptionist;youanswerthephoneanddealwithhisrequest.Afterchecking,youcanconfirm50Yuan/10lettersfortranslatingand400Yuan/hourforinterpretation. Now,pleasestimulateadialogueaccordingtothesituation.SituationalTraining3ArrangingInterpretingServiceA:Goodmorning,sir.CanIhelpyou?B:        1        .(是的，我想了解一些关于为我们会议雇佣人员和租赁设备的价格信息。)A:Certainly,sir.Hereisthepricelist.B:        2        .(嗯，我需要一个翻译一周，一台高射投影仪五天，一台幻灯机四天。)A:Theinterpreteris200yuanaday,sothatmakes1 400yuan.Theoverheadprojectoris35yuanaday,thatmakes175yuan,theslideprojectoris30yuanaday,sothatmakesatotalof1 695yuan,sir.B:Howmuchisthatindollars?A:Approximately200dollars,sir.B:        3        .(价钱听起来挺合理的。)Say,doyouhaveclosedcircuitTV?Howmuchdoesthatworkoutat?A:        4        .(我们有一些每小时租赁价格大约15美元的全新设备。)B:A11right.        5        .(我签约雇佣人员和租赁设备并且感谢你的建议。)A:Mypleasure.Gladtobeofassistance.LearnandPracticeMore1.Yes,I’dliketogetsomeinformationonpricesforrentingpersonnelandequipmentforourconvention.2.Well,weshallneedaninterpreterforaweek,anoverheadprojectorfor5days,aslideprojectorfor4days.3.Thatsoundsreasonable.4.Wehavesomebrandnewequipmentwhichcostsaround15dollarsanhour.5.Signmeupforthepersonnelandtheequipmentandthanksforthesuggestion.ReferencesMakeupadialogueaccordingtothefollowingsituation.Paul,aconferenceguestinroom1104,looksforaFrenchinterpreter.Herequiresforasimultaneousinterpreterwhoisgoodatconstructionfield.Themeetingwillbeheldat10 a.m.-11:30a.m.onMay15thatConventionRoom308,LotusHall.YouareaclerkinB.C.;youanswerthephoneandhandlethebusiness.Afterchecking,youcanconfirm500yuan/hourforinterpretation.LearnandPracticeMoreMichaelBrownfromDell,aguestinRoom1308,askstosendafaxwith13pagesandthefaxnumberis021-83894706.Theclerkisafraidthatthepaperistoothick,anditmayjamthemachine.It’sbettertomakeacopyofthisandthensendthecopy.Thepriceis3Yuanperpage,13pages.Plusthecopying,alltogetheris52Yuan.Youareaclerkandreceivehiscall. Now,pleasestimulateadialogueaccordingtothesituation.SituationalTraining4FaxSendingServiceA:Goodmorning,sir.WhatcanIdoforyou?B:Goodmorning.        1        .(我想发一个。)A:Towhichcountry,please?B:Canada.        2        ?(请问发到加拿大的价格是多少呢?)A:        3        .(到加拿大是每分钟人民币20元，20%的效劳费。)A:        4        .(还有如果发了过去，但是显示不清楚，我们可以免除效劳费，但是仍得付费用。)B:Evenifthefaxcan’tberead?A:I’mafraidso.B:CanIknowthereason?A:        5        .(因为即使的质量不好，电信局也要收取我们的占线费。)B:Isee.That’sfine.LearnandPracticeMore1.Iwouldliketosendafax.2.What’stherateforafaxtoCanada?3.ToCanada,it’sRMB20perminute,plusservicecharge.Theservicechargeis20%.4.Andifthefaxgoesthroughbutisn’tclear,wewaivetheservicechargebutyoustillmustpaythefeeforthetelephoneline.5.BecausetheTelephoneBureauchargesustheuseoflineevenifthequalityofthefaxispoor.ReferencesMakeupadialogueaccordingtothefollowingsituation.Tony,whoisaguestinRoom2106,wantstosendafaxwith5pagesandthefaxnumberis010-2954321.YouareaclerkinB.C.andhandlethebusiness.Theclerkisafraidthepaperistoothick,anditmayjamthemachine.It’sbettertomakeacopyofthisandthensendthecopy.Thepriceis4Yuanperpage,5pages.Plusthecopying,alltogetheris20Yuan.Youareaclerkandreceivehiscall.LearnandPracticeMoreMichaelBrownfromDell,aguestinRoom1308,hasgotanin-faxinBusinessCenter.You,theclerk,needtocontactabellboytosendittoMr.Brownimmediately.Pleasearrangeit:askthebellboytosignontheformandaskfortheguest’sreply. Now,pleasestimulateadialogueaccordingtothesituationSituationalTraining5FaxReceivingServiceA=ClerkB=BellBoyA:Goodevening,sir.        1        .(我是商务中心的玛丽。)B:ThisisJoe.        2        ?(我可以帮你吗?)A:        3        .(我们商务有一份326号房克里斯先生的。)Couldyoucomeandseetoitnow?B:Sure,Iamcomingnow.Amomentlater…A:Hi,Joe.        4        .(这是信封，请在这个表格上签名。)        5        .(请让客人拿到时签名。)B:Noproblem.Innotime. LearnandPracticeMore1.ThisisMaryinBusinessCenter.2.HowmayIhelpyou?3.WejustgotafaxforMr.ChrisinRoom326fromBeijinginBusinesscenter.4.Hereistheenvelope,pleasesignontheform.5.Pleaseaskfortheguest’ssignaturewhenhegetsit.ReferencesMakeupadialogueaccordingtothefollowingsituation.Chris,whoisaguestinRoom326,hasgotanin-faxfromBeijinginBusinessCenter.You,theclerk,needtocontactabellboytosendittoMr.Chrisimmediately.Pleasearrangeit:askthebellboytosignontheformandaskfortheguest’sreply.LearnandPracticeMoreMichaelBrownfromDell,aguestinRoom1308,wouldliketohaveseveralfilmsdevelopedto4*6withFujiorKodak.Herequiresphotostobemattandlaminatedandonerolloffilmtobeenlargedto24.Youareareceptionistandreceivehiscall. Now,pleasestimulateadialogueaccordingtothesituation.SituationalTraining6FilmDevelopingServiceA:Goodafternoon!CanIhelpyou,madam?B:Goodafternoon!        1        .(我有一卷胶卷需要冲洗成彩色照片。)A:        2        ?(当然可以，你是哪种款的胶卷?)B:It’sKodakcolor200.A:Areyoustayingatthehotel,madam?B:Yes,I’m.A:MayIhaveyournameandroomnumber?B:JasoninRoom1406.A:Thankyou.        3        ?(每张底片你想冲洗多少张相片?)B:        4        .(每张底片冲洗一张相片就可以了。)A:It’shalfyuanperprint,sothat’s18yuan.        5        .(相片一天就可以冲洗出来。)B:ShallIpaynow?A:        6        .(不，你21号取照片时付钱就可以了。)Here’syourreceipt.Pleasebringitwhenyoucollectyourprints.B:Isee,thankyou. LearnandPracticeMore1.I’vegotarollofcoloredfilm.Pleasedevelopandprintit.2.Sure,whatkindoffilmhaveyougot?3.Howmanyprintspernegativedoyouwant？4.Onlyoneprintpernegative.5.Yourprintswillbereadyinoneday.6.No,youpayuswhenyoucollectyourprintsonthe21st.ReferencesMakeupadialogueaccordingtothefollowingsituation.Miranda,whoisaguestinRoom231,needstodeveloparolloffilmsto6*8withFuji.Sherequiresphotostobeglossyandlaminated.Sheneedsoneprintpernegativeandthechargeis60yuanwith20yuandepositinadvance.YouareaclerkinBC.Youanswerthephoneandhandletherequest. LearnandPracticeMoreMichaelBrownfromDell,aguestinRoom1308,needstohavesomecardsprintedthesameasthesamplecardwith300pieces.TheyneedtobeprintedinEnglishandChineseandsenttohisroomtomorrow.Youareareceptionistandreceivehiscall. Now,pleasestimulateadialogueaccordingtothesituation.SituationalTraining7CardsPrintingServiceA:Goodafternoon,sir.        1        .(欢送来到商务中心。)B:Goodafternoon.        2        .(我需要印刷一些名片。)A:Howmanycardsdoyouneed?B:500hundredwillbefine.A:        3        ?(我需要确认一些细节，卡片要怎样的尺寸?)B:        4        .(跟这张名片同样的尺寸。)        5        .(我想用中英文印刷。)A:That’stime.B:Thanksalot.Bytheway,howmuchdoIoweyou?A:0.5Yuanperpiece,thetotalis250Yuan.        6        .(请付50元定金。)B:Good,callmedirectlywhenready.LearnandPracticeMore1.WelcometotheBusinessCenter.2.Ineedtohavesomenamecardsprinted.3.Ineedtoconfirmsomedetails.Whataboutthesizeofyourcards?4.Thesamesizeasthisone.5.IwantitprintedbothinEnglishandChinese.6.Pleasepay50yuandeposit.ReferencesMakeupadialogueaccordingtothefollowingsituation.Maggie,whoisaguestinRoom1007,needstoprintsomebusinesscardsthesameasthesamplecardwith500pieces.TheyneedtobeprintedinEnglishandChineseandsenttoherroomthedayaftertomorrow.YouareaclerkinBC.Youanswerthephoneandhandletherequest.LearnandPracticeMoreMindMapSumupthemainpointsoftheserviceprocedureofprintingonthismindmap.GreettheguestPrintingcardsinformation:quantity,size,sample,cardtype,language,anddeliveringtimeetc.DepositGoodbyeandexpressyourwishesPracticaltraining2:TicketBookingserviceWarmingupKnowledgelink:TherunningprocedureofticketbookingserviceSituations:Situation1:Air-ticketBookingServiceSituation2:Train-ticketBookingServiceMindmapFordomesticflights,whenisappropriatetoarriveattheairportinadvance?Howaboutaninternationalflight?Andwhy? Workinpairs,discussthesequestions.Whotravelsmorefrequently,aholidaymakerorabusinessperson?Isabusinesstravelermorelikelytouseascheduledorcharterflight?Whatkindofhotelisabusinesstravelerlikelytostayin?Whatformsoftransportwillabusinesstraveleruse?Whyarebusinesstravelerssoimportanttotravelagents,airlinesandhotels? Practicaltraining2:TicketBookingserviceWarmingupPracticaltraining2:TicketBookingserviceKnowledgelinkTherunningprocedureofticketbookingservice:Getfamiliarwiththearrivaltimeandplaceofdifferenttransportations,runningtimeandthesituationsoftransferstationfromdifferentplaces;getclearabouttheguest’sroomnumberandnamewhenreceivingguest’sbookingticket.Thenaskthemtofilloutthebookingformandcheckittermbyterm.Inaddition，collectguaranteedepositandgivetheguestthefirstpageofthebookingformasproof. MichaelBrownfromDell,aguestinRoom1308,needstobooktwoonewaytripticketsofAug.10thfornon-stopflighttoXi’ning.Herequiresforeconomyclassandaisleseatinthenon-smokingarea.Hisrequestshouldbedealtwithbeforenoon.Youareareceptionistandreceivehiscall. Now,pleasestimulateadialogueaccordingtothesituation.SituationalTraining1Air-ticketBookingServiceA:Goodafternoon.Couldyoudomeafavor?B:It’sapleasure,Mr.Graham.Whatisit?A:        1        .(我后天前往上海。)B:That’sAugust8,isn’tit?A:That’sright.B:        2        ?(你打算乘火车还是飞机去呢？)A:Byplane,ofcourse.Planesaremuchfasterthantrains.        3        ?(每天有多少趟到上海的航班?)B:Therearefourflightseveryday.Theplanestakeoffatabout7:00a.m.,10:00a.m.,4:00p.m.and10:00p.m.respectively.A:I’lltakethe10:00a.m.plane,then.Thatsuitsmeperfectly.        4        ?(你能帮我预订两张机票吗?)B:Certainly,Mr.Graham.        5        ?(请你把这表格填好?)A:Allright.ShallIpaycashnow?B:        6        .(是的，请预付800元定金。)A:Hereyouare.Bytheway,whencanIgetthetickets?B:YoucangetthemontheeveningofAugust7.A:That’llbefine.Thankyouverymuch.B:Don’tmentionit. LearnandPracticeMore1.I’mleavingforShanghaithedayaftertomorrow.2.Areyougoingtherebytrainorbyplane?3.HowmanyflightsaretheretoShanghaieveryday?4.Willyoukindlybooktwoticketsforme?5.Wouldyoupleasefillinthisform?6.Yes,pleasepay800yuaninadvance.ReferencesMakeupadialogueaccordingtothefollowingsituation.Frank,whoisaguestinRoom321，wantstobookaroundtripofJune23rdfornon-stopflighttoDalian.Herequiresforbusinessclassandwindowseatinthenon-smokingarea.Hisrequestshouldbehandledafternoon.YouareaclerkinBC;youanswerthephoneandacceptthereservation.  LearnandPracticeMoreMichaelBrownfromDell,aguestinroom1308,needstobooktwoexpresstrainticketsofJuly24thtoWuHan.Herequiresforsoftsleepingberthinthenon-smokingarea.Hisrequestshouldbedealtwithbeforenoon.Youareareceptionistandreceivehiscall. Now,pleasestimulateadialogueaccordingtothesituation.SituationalTraining1Train-ticketBookingServiceA:Goodafternoon,sir.HowcanIhelpyou?B:        1        .(我想预订一张6月10号到北京的软卧火车票。)A:Sure,letmesee.        2        .(那天有两趟火车到北京，一趟是特快，另外一趟是普快。)B:Ofcoursetheexpressisbetter.Whatisthetrainnumber?A:ThenumberisK50.        3        ?(你想现在预订吗?)B:Doitplease.HowmuchshallIpay?A:        4        .(请预付200元定金。)        5        .(你拿到票后我们就来结账。)B:Fine,hereyouare.A:OK,hereisthereceipt.Pleasekeepitwell.B:Thankyou.A:Notatall.Hopeyouenjoyyourjourney.LearnandPracticeMore1.I’dliketobookatrainticketofsoftsleepingberthtoBeijingonJune10th.2.TherearetwotrainsleavingforBeijingonthatdate:oneisexpress,andtheotherisordinary.Whichonedoyouprefer?3.Willyoubookitnow?4.Pleasepay200yuaninadvance.5.We’llsettletheaccountwithyouafterwegettheticket.ReferencesMakeupadialogueaccordingtothefollowingsituation.Louisa,whoisaguestinRoom231,callstobookahigh-speedrailtrainticketofSept.30thtoChangsha.Sherequiresforsecondclassinthenon-smokingarea.Herrequestshouldbedealtwitharound3o’clock.YouareaclerkinBC;youanswerthephoneandacceptthebooking. LearnandPracticeMoreMindMapGreetingsBookinginformationInformtheguesthighorlowseasonCheckIDorpassportInformticketpickingtimeandmethodKeepthecontactnumberTicketpriceandpaymentSaygoodbyeandexpressyourwishesPracticaltraining3:OtherBusinessServiceWarmingupKnowledgelink:AbriefintroductionofotherbusinessserviceSituations:Situation1:PostalExpressingServiceSituation2:MailServiceSituation3:InternetServiceSituation4:RentingServiceSituation5:PackingServiceMindmapHowmanyexpresscompaniesdoyouknow?Whatdifferencesamongthem?Whydoyouneedtoknowthat? WarmingupPracticaltraining3:OtherBusinessServiceKnowledgelinkABriefIntroductionofOtherBusinessService:Otherbusinessserviceismoreandmorevaluedbymanymodernhotels.Itofferspostalexpressingservice，mailservice，Internetservice，rentingserviceandpackingservice.AllthismakesitpossibleforhotelgueststomakegooduseofcomprehensivesendingserviceandInternetserviceandsoonwhilestayingathotels.Withtheuseofthoseservices,theycanhandletheirbusinesseffectively,convenientlyandintime,whichmakesmodernhotelsmoreattractive.Practicaltraining3:OtherBusinessServiceMichaelBrownfromDell,aguestinRoom1308,wantstosendanurgentdocumenttoShanghai.Youareareceptionistandreceivehiscall.YousuggesttheguestchooseexpressdeliveryandfillintheExpressMailApplicationForm.Thechargeis20Yuan. Now,pleasestimulateadialogueaccordingtothesituation.SituationalTraining1PostalExpressingServiceA:Morning,sir.        1        ?(请问有什么可以帮助吗?)B:Yes.        2        .(我想把这份文件发送到广州。)A:Allright,sir.        3        .(那么我建议你选择速递。)It’llarriveinGuangzhoutomorrow.B:Thatwouldbeperfect.Pleasedoit.A:Justaminute.I’llweighitforyou.        4        .(请填妥速递，只填打钩的工程。)        5        .(记得留下你的号码和上海公司的联系。)B:Fine.Hereitis.A:Sir,thechargeis20Yuan.        6        ?(你想如何付款?)B:Cashplease.Hereis20Yuan.A:Thanks.Thisisyourreceipt.Wishyouhaveanicestay!LearnandPracticeMore1.HowcanIhelpyou?2.IwouldliketosendthisdocumenttoGuangzhou.3.ThenIsuggestyouchooseexpressdelivery.4.AndpleasefillintheExpressMailApplicationForm,onlythetickeditems.5.RememberleaveyourtelephonenumberandthecontactnumberofShanghaiCompany.6.Howwouldyouliketopay?ReferencesMakeupadialogueaccordingtothefollowingsituation.Rosa,whoisaguestinRoom1405,wantstosendasampleproducttoWenzhou.YouareaclerkinBCtochoosethesuitableExpressCompany,packitupandoffertheservice.YousuggesttheguestchooseexpressdeliveryandfillintheExpressMailApplicationForm.Thechargeis40Yuan.LearnandPracticeMoreMichaelBrownfromDell,aguestinRoom1308,needstomailsomelettersandaparcel.OneofthelettersisbyairtoLondonandtheotherisbyregisteredlettertoParis.Theparcelisprintedmaterials.Youareareceptionistandreceivehiscall. Now,pleasestimulateadialogueaccordingtothesituation.SituationalTraining2MailServiceA:        1        ?(早上好，先生！我能为您效劳吗?)B:Goodmorning.I’dliketosendalettertoCanada?A:Yes.        2        ?(您想寄航空邮件还是普通邮件?)B:Howlongdoesittakebyairmail?A:Aboutaweek.B:Yes.ThesedesignsmustreachmycompanyinCanadawithin3days.A:        3        .(如果那样的话，您可以寄特快专递。)B:Howlongdoesittake?A:        4        .(最多三个工作日。)B:That’sgreat.IwillsenditbyEMSthen.A:        5        .(那好，请先填一下这张表，然后把它和信一起交给我。)A:Allright.(AfteraWhile)B:        6        ?(顺便问一下，邮资是多少?)A:Fifty-sixdollars,please.B:Hereyouare.LearnandPracticeMore1.Goodmorning,sir.MayIhelpyou？2.Howwouldyouliketosendit,byairmailorbysurfacemail?3.Inthatcase,youcansenditbyEMS(ExpressMailService).4.Threeworkingdaysatmost.5.OK.Pleasefillinthisformandreturnittomewithyourletter.6.Bytheway,what’sthepostage，please？ReferencesMichaelBrownfromDell,aguestinRoom1308,needstousetheInternettosearchsomeengineeringinformationandfindsomelocalinformation.Youareareceptionistandreceivehiscall. Now,pleasestimulateadialogueaccordingtothesituation.SituationalTraining3InternetServiceA:Morning,sir.WhatcanIdoforyou?B:        1        ?(你们提供上网效劳吗？)A:Wesuredo.HowmayIhelpyou?B:        2        .(嗯，我想现在和我的生意伙伴聊天并在线发一些资料给他。)A:Ok,letmehelpyou.        3        .(你经常使用什么聊天工具。)B:        4        ?(你们可以免费下载MSN吗?)A:Ofcourse.I’lldoitforyouinaminute.It’lltakeseveralminutes.Pleasetakeyourseathere.B:Thankyouver