菲佣工作内容和要求细则

菲佣工作内容和要求细则总共分以下几部分：A)Bi-monthlyHouseholdChores家务(隔月)B)WeeklyHouseholdChores每星期工作c)DailyRoutines–Households日常工作指引–家务D)GeneralTidying一般整理E)Cooking&PreparingMeals煮餸及准备膳食F)Laundry&Ironing/洗衣及熨衫G)GuestReception招待客人H)Others其他I)FOREMERGENCYSITUATIONS紧急事故J)Lookafterthebaby照顾小朋友K)Children’ssafety/小孩安全L)PersonalHygiene&Dressing个人卫生及衣着M)Manners工作态度A)Bi-monthlyHouseholdChores家务(隔月)1.Cleantherooftopandwallsusingdryclothwhenrequired有需要时可用干布清洁天花板及墙身。2.Cleaninteriorofalldrawers,cabinetsandwardrobeswhenrequired有需要时清洁抽屉、柜及衣柜里面。3.Cleantheexteriorandinterioroftherefrigerator清洁雪柜里面及外面。4.Cleantheexteriorandinteriorofthekitchen清洁厨房5.Washthewindowcurtain清洁窗帘B)WeeklyHouseholdChores每星期工作1.Kitchen厨房-Cleanthewalltiles.清洁墙砖-Cleanthewindowandframes清洁窗及窗框-Cleanexhaustfansandsmokehoods清洁抽气扇油-Cleantheexteriorandinterioroftheoven,microwaveovenandgarbagebin.清洁焗炉、-Cleantheexteriorofkitchencabinets清洁厨柜面。-Cleanthekitchenrack清洁厨房用的架2.Bathroom/浴室-Washthewalltiles清洗墙砖-Cleanthedooranddoorframes清洁门口及门框-Cleanthewindowandexhaustfan清洁窗户及抽气扇-Cleanthemirror清洁镜子-Cleantheexteriorandinteriorofthebathroomcabinetandglassrack清洁浴室柜内外及玻璃架。-Cleantheexterioroftheheaterwater清洁热水炉之外面。-Washtheshowercurtain清洗浴帘-Cleantheexteriorandinteriorofthewashingmachine,includingthewashingpowdercontainer清洁洗衣机之内外，包括放洗衣粉储存格。3.SittingRoom,DinningRoomandBedrooms客厅、饭厅及睡房-Cleanalldoor,windowsandframe清洁所有门、窗及框-WaxcleantheTVset,Hi-Fi,air-conditioner,fan,wardrobe,etc抹干净电视、音响组合、冷气机、风扇及柜。-Changeandlaundryallbedsheets,pillowcasesandquiltcovers更换及清洗床单、床笠及枕袋。-Laundrythecushioncover清洗咕臣。-Cleanthechild’sbed清洁小孩所睡的床。4.Others其他/Lain-Lain-Washthebaby’scarriageandtoys清洁婴儿车及玩具-Cleanhaircombsandbrush清洁梳及刷子-Cleanshoes清洁鞋-Polishleathershoes用鞋油刷亮皮革的鞋-Cleannon-leathershoeswithdetergentorwetcloth用清洁剂或湿布清洁非皮革的鞋C)DailyRoutines–Households日常工作指引–家务1.Preparebreakfastifrequire准备早餐2Dailygeneralclean-up日常清洁Kitchen厨房-Mopthekitchenfloor.Whenitisgreasy,cleanitwithdetergent.清洁厨房地板，如地面有油渍，需用清洁剂清洁-Washdishesandcups清洁碗碟-Cleanthestove,sink,ricecooker,pan,potsandaftercookingutensilsaftereachmeal每次煮食后，必需清洁炉灶、洗手盆、电饭煲、镬、平底锅、煲及所有厨具。-Cleanthekettleandwaterbottlewhennecessary.有需要时清洁水壼及水樽Bathroom浴室-Cleanthemirror清洁镜-Cleanthetoiletbowlsdailywithcleansers每日用清洁剂清洁坐厕-Mopthetoiletfloordailyandcleanitwithdryclothitiswet厕所地面需每天拖洗，如地面弄湿，必须用布抹干-Scrupandcleanthebathtubandsink要小心谨慎地清洁浴缸及洗手盆SittingRoom,DinningRoomandBedrooms客廰、饭厅及腄房-Sweepthefloor拖地-Mopthefloorwithdilutedbleachandrinsewithwaterdaily每天用稀释的漂白水拖地及用清水抹干净-Makeupbedseverymorning每朝整理好床单-Dustallfurnitureanddecorations所有家俬及摆设均须扫尘-Wipethesofa擦净沙发-Washthebaby’schangingmatwithwaterandwipedrywithdesignatedcloth用清水洗干净婴儿换尿片垫及用专用布抺干3.Preparelunchanddinner准备午餐及晚餐4.Preparedrinkingwaterandalwayscheckifthereiswaterinthehotpotandglassbottle.准备饮用的水及经常检查是否有热沸水和冻沸水5.Laundryandirontheclothesafterlaundrydryandmendtheclothesifnecessary.洗衣后要熨衫及摺好衣服6.Gotomarket去街巿买餸7.Cleanshoes,whichwerewornandthatdaywithdrycloth用干布抹干净僱主所穿的鞋8.Wateringtheplantsoutsidethewindow盆栽/植物需浇水9.Disposeallthegarbageandclosethewindowinthekitchenbeforeyougotobed.睡前必须清理所有垃圾及关上厨房的窗D)GeneralTidying一般整理1.Keepalldoorsandwindowscleanandfreeofdust.经常保持门窗清洁及避免铺尘2.Keepthekitchenclean,tidyandfreefromodor.保持厨房清洁及整理，并避免产生异味3.Keepthelivingroom,diningroomandbedroomscleanandtidyatalltimes.要经常保持客厅、饭厅及睡房时常整洁。4.Putbackchildren’stoysandbelongingsintheirrespectiveplaces.将小孩玩完的玩具放回原处。5.Useseparatetowelsfordifferentpurposes,e.g.separatetowelsforwipingfloor,cleaningfurniture,cleaningdiningtable,washingcups,washingbasinandwashingtoiletsetc.用不同的抹布予不同的用途，例如将不同抹布分别用于抹地、清洁家具、清洁饭桌、洗杯、洗洗手盆及清洁厨房等。E)Cooking&PreparingMeals煮餸及准备膳食1.Washyourhandsthoroughlybeforepreparingorservingfood.必须彻底清洁双手才准备食物。2.Alldrinkingwatermustbeboilingpoint(afterthewaterkettlehasbeenbeepingforatleastoneminutes)beforeserving.所有饮用的水必需达到煲滚程度(当水壶至少发出“BeeBee”一分钟)才可供饮用。3.Learntoprepareandcookmeals.Donothesitatetoaskandlearntocookmoredishes.须要学习如何去预备及煮餸，要主动去学煮多些不同款式的餸菜。4.Beabletoprovidethechildrenwithgoodmealsintheabsenceofyouremployers,andmakesurethattheyfinishedthemeal.当僱主不在家时，也要为小孩提供丰富有营养的食物，以及确保小孩吃饱。5.Donotwastefood.不可浪费食物。6.Ifyouhavetoanswerthetelephonewhilecooking,washyourhandsfirst.如果你在煮餸时需要接听电话，必须先清洁双手。7.Ensurethatmealsarepreparedandservedatthepropertime.要确保所预备的餸菜能准时预备妥当。8.Alwayskeepalldishedandcookingutensilsclean.要经常保持碗碟及厨具清洁。F)Laundry&Ironing/洗衣及熨衫2.Washclothesaccordingtoinstructionsasinlabelofdetergentandlabelattachedtoclothes.Handwashofdelicateclotheswhenneeded.洗衣时应按照衣服上的洗衣标签而清洗衣服，当有需要时要用手洗名贵衣物。3.Whenwashingclothes,donotmixwiththosechanging-color.Alwayscheckwithyouremployerwhenyouareindoubt.当洗衣时，不可将容易脱色的衣物其他衣物放在同一机洗。如有任何疑问，应问清楚僱主。4.Washadult’sclothesbymachinewhenthereisafullload.Handwashofbaby’sclothingimmediatelywhentheyaresoiledwithmilk,urineorfeces.当成人衣物储满一机时可以用洗衣机洗，但婴儿的衣服沾满奶、5.Checkallpocketsbeforewashing.先检查衣服的口袋里是否有东西要拿出来才清洗衣服。6.Removedirtwithpre-washbeforewashing.要先清洁顽固污渍才放在洗衣机内洗。7.Ensureclothesareinside-outbeforewashing.要确认衣服是向外翻才放进机洗。8.Ironingmustbeverygoodespeciallysir’sshirtsandbusinesssuits.Alwaysaskforadviceifyouarenotclearwhattemperatureshouldbeusedforironingsomeparticularlyclothes.熨先生之恤衫或西装时要特别小心和留意，如对于一些不清楚物料，便要向僱问清楚可用几高温度去熨这些衣服。9.Ironedclothesmustbehungupproperlyinthewardrobeorkeptintherespectiveshelves/drawers熨好的衣服必须挂在衣柜内或摺好分别放在有关之抽屉或柜内。10.Tidyupthedrawersandwardrobesfromtimetotime.要定期整理衣柜及抽屉内的衣物。11.Repairworksmustbedonewhennecessary,e.g.replacingloosenedbuttons,hemming,etc.有需要时，必需做简单的缝补工夫如补衫钮及缝补。G)GuestReception招待客人1.Whenthereareguestformeals,cleartheirdishesandmakesuredrinksaretoppedup.当有客人到访用膳，要替客人清洁干净碗碟及留意客人饮品需否增添。2.Whentherearehouseguests,attendtotheirneeds,e.g.servingdrinks.当客人到访，要随时留意她们的需要。例如准备饮品予客人。3.Aftertheguestshaveleft,tidyuptheplaceimmediately.当客人离开，要立即收拾整理地方。H)Others其他Lain-lain1.Getupbefore7:00inthemorning.每天早上七时起床。2.Incaseofillness,pleasenotifyyouremployer.如有不适，要先通知僱主.尿液或粪便时便要实时手洗。3.Allbreakableitemsmustbehandledwithgreatcare.Ifsomethingisbrokenofdamagedbecauseofcarelessness,itisagreedthattheequivalentreplacementcostsofthoseitemscanbedeductedfromyoursalaryaccordingtolaborlaw.易碎物件应小心轻放，如不小心打烂，僱主有权按劳工法例要求工人作出赔偿，并于工资内扣取相等价值。4.Mustreportanymistakesoraccidentsimmediatelyandaskforinstruction.如发生任何意外或做错事，应向僱主汇报及寻求指示。5.Donotuseyouremployer’sbelongingsandarticles.Donoteatsnacksinfrontofchildrenorgiveyourfoodtothemwithoutthepriorpermissionofyouremployer.不可擅自使用僱主物品，不可在小孩面前吃零食，不可在没有僱主批准下给予你的食物予小朋友。6.Nocontentsofthehouseareallowedtobetakenawayorremovedfromthehousewithoutthepriorapprovalfromyouremployer.Itwillbereportedtopoliceimmediatelyifanyvaluablesarestolen.不可未经僱主同意拿取屋内的任何物品离开，否则如有任何贵重物品遗失，僱主会立即报警。7.Donotleavethehousewithoutyouremployer’spriorpermission.不可未经僱主同意擅自离开屋企。8.Nofriendsorrelativesareallowancetoyouremployer’shouseorletthemstayovernight.僱主严禁你带朋友或亲属到僱主屋企或让她们过夜。9.Duringworkinghours,youshouldrefrainfrommakingpersonalcalls.Ifyouneedtomakeurgentphonecalls,pleaselimitedthemtonomorethan5minutes.在工作时间内，你不应倾谈私人电话，如你有紧急的电话要致电，也应限于五分钟内倾完。10.Donotmakelong-distancetelephonecallsorreceivecollectcallsatthehouse.在家里不可月僱主电话打长途电话或翻阅电话记录。11.Donotreadbookorwriteanylettersduringyourworkingsdays,soitonyourholidays.不可于工作时间内看书或写信，应该在你的假期内进行。12.Followyouremployersinstructiononhowtodothehouseholdworkandtakecareofthebaby.Pleasemakesurethatyouunderstandyouremployerinstructionsclearlyallthetimebyjottingdowninstructionsifnecessaryoraskyouremployertorepeatit.按照你的僱主指示如何处理家务及照顾小朋友，如有需要，可用笔记下重点或重覆问清楚僱主以确保你能清晰明白僱主的吩咐。13.Donotfeelbadwhenbeingcriticized.Itmaymeanthatyouhavenotperformedsatisfactorilyandtimelycommentsmayhelpyoumakeimprovements.当你被僱主责备时，不可露出不悦之色，因为适当的责备能改善你的工作现。14.Nevershowannoyancewhenworkinganddonotgrumble.不可在工作时埋怨，不可赌博。15.Donotaskforadvancesalaryfromyouremployer.不可向你的僱主预支工资。16.Donotborrowmoneyfromyouremployer,friendsorfinancecompanies.Youwillbedismissedifitisfoundthatyouhaveanoutsideloanfromfinancecompanies.不可向你的僱主、朋友及财务公司借钱，如僱主发现你向外面的财务公司借钱，僱主会实时与你终止合约。17.Donotuseyourpassportasacollateraltoborrowmoney.Makecopiesonalldocuments,e.g.passport,visacontract,andHKIDcardandkeeptheminaseparateandsafeplace.不可用你的护照作为抵押去借钱，所有文件如护照、合约及身份证都应影印副本，并将你的正本文件分开及存放于安全的地方。18.Youarenotallowedtouseemployer’saddressandtelephonenumberforwhateverpurposewithoutyouremployer’spermission.在未获僱主同意下，你不可给予僱主的地址及电话予他人作任何目的。19.Smokingisstrictlyprohibited.严禁吸烟。20.Donottakedrugsandalcoholanywhereandanytime.在任何情况，不可饮酒及吸毒。21.Withoutemployerspermission,youarenotallowtoturnontheairconditioner,watchTVandlistentoradio.未经僱主同意，不可擅自开冷气、电视及收音机。22.Whenyouareathomealone(orwiththebaby),alwayslockthedoor,butDON’Tshutthedoor,otherwise,youremployercannotcomein.当你独留在家(与婴儿),大门要经常关上，但不可锁实大门，因为僱主不能进入。23.Savewaterandenergyanduselessdetergentforcleaninge.g节约用水及能源，少用清洁剂24.Machinewashclothingonlywhenthereisafullload.当洗衣机载满一机衣服才开动。25.Turnofflight/fanwhenitisnotused.电灯及风扇用后要记得关掉。26.Onlyapplydetergentonstubbornstainsanddilutethedetergentorusejustwaterfordaytodaycleaning.每日的清洁只需用水清洁，对于顽固的污渍才用清洁剂。I)FOREMERGENCYSITUATIONS紧急事故1)WheneveranEMERGENYoccurs,besuretocallyouremployerIMMEDIATELYandaskforspecificinstructions.However,whenFIREbreaksout,TAKETOGETHERTHEBABY/CHILDRENTOLEAVETHEFLATFIRSTandstayatasafeplace,thencallyouremployerforinstruction.当发生任何紧急事故，记得立即通知僱主寻求指示。但如发生火警，应立即带婴孩离开屋企，留在安全的地方才致电给僱主再作安排。J)Lookafterthebaby照顾小朋友1.Bepatienttothechildandpayattentiontohisneedsatanytime.要对小孩有耐性及随时留意小孩需要2.Takecareofthechildwheneverhe/sheisawake.Playwiththechild,talktohim/hersingtohim/herandreadwithhim/her.自小孩起床后，便要细心照料小孩，陪他/她们玩耍、说话、唱歌及阅读3.Feedthechildontime.Neverusemicrowaves/boilingwatertoheatbottlesofmilk.Discardleft-overmilk.准时喂小孩吃奶，不可用微波炉或用热沸水去翻热奶樽内的奶，饮剩的奶掉弃。4.Aftereachmeal,wetthechild’stowelwithboiledwaterandcleanhis/hermouth&teeth,his/herfacehis/herhandsandfingers.每次喂奶后，要用沾湿冻沸水毛巾去抹小孩的嘴、牙齿、脸、手及手指5.Cleanallfeedingbottlesandnipplewithdetergentandthensterilizethemdailybeforeuse.Afterfeedingthebaby,cleanthefeedingbottlesandnippleswithwaterandbrushimmediately.每天用清洁剂清洁所有奶樽及奶嘴，在使用前必需清毒。喂奶后，要立即用清水清洁奶樽及奶嘴，并用刷子刷干净6.Checkregularlytoseewhetherhis/herdiapergetswet.Ifso,changeitimmediatelyandcleanthechildthoughly.Ifthechangingmatissoiledwithurineorfaeces,cleanitimmediately.定时检查小孩尿片是否已湿，如果已湿，必须立即替小孩更换尿片及彻底清洁屁股、如更换尿片垫给尿液及粪便弄污，需立即清洗。7.Employerwillprovideyoualogbook,markdownthetimeforfeedingthebaby,howmuchmilkhe/herdrink/congeehe/hereat,timeforchanginghis/herdiapersandtimeforsleep.僱主会给你一本记事簿，记下BB喂奶时间、需要饮多少奶、水及吃多少粥糊，并何时让小孩换片及睡觉。8.Bathechildintheafternooneachday(twiceperdayinsummer).(Onlybathechildbeforeoratleastanhourafterfeedingthebaby).每天下午替小孩沐浴(夏天每日两次)(沐浴必需为小孩进食前或进食后一小时进行)9.Putthechilddirtyclothesinthelaundrybasket.hangupthetowelsandcleanthechild’sbat-tubandtoysimmediatelyafterbath.将小孩肮脏衣服放进污衣篮及挂好毛巾，沐浴后要立即清洁小孩之浴盆及玩具10.Thechildwillsharetheroomwithyou,oncehe/sheiscrying,youmustwakeupimmediatelytolookafterhim/her.你会与小孩同房，如小孩哭，你必须起床照料11.Beforeyouholdthechild,preparefood/milkforthehim,sterelizefeedingbottlesandbeforeandafterchangingdiapersforhim/her,youMUSTcleanyourhandwithsoapthoroughly.凡抱小孩、喂奶前或换尿片后，必需用枧液彻底清洁双手。12.Aftergoingoutside,changecleanclothesbeforetakingcareofthechild.出街后，必需更换干净衣服才照料小孩K)Children’ssafety/小孩安全1.Neverbeat,shakeordoanyriskyactiontoyouremployer’schildrenanditwillbereportedtopoliceimmediately.千万不可打、摇或做任何危害僱主小孩的举动，因僱主会立即报警处理。2.Neverleavethechildrenathomealoneasitisverydangerousandillegalandyouwillbedismissedatonceifitoccurs.不可让小孩独自逗留在家中，因为这是非常危险及不合法的，如出现这个情况，你会实时被解僱。3.Neversleepwithyouremployer’sinfant.不可与僱主初生婴儿同睡4.Whendoingthehouseholdchores,pleaseensurethatyouremployer’schildrenareplacinginsafetyarea(orbed)withoutanyrisk.当你做家务时，必须确保僱主小孩安放在安全的地方(或床上)而没有任何危险。5.Keepchildrenoutofkitchenandtoilet要避免小孩进入厨房及厕所等地方。6.Becarefulwithhotboilingwaterandsharpobjects.当处理滚水或利器时要特别小心。7.Remembernottoleaveanypersonalbelongingsoranythingthatwillharmthechildreninyouremployer’schildren’sbed.记着千万不可遗漏私人物品或任何物件在小孩的床上，因为很容易弄伤小孩。8.Duringthenighttime,youmayberequiredtoattendtoyouremployer’schildren.在晚上时间，你仍需要留意小孩否需要随时照料。9.Washhandbeforegivingorpreparingfoodtoyouremployer’schildren.Don’tgivetheuncleanorunknownfoodorsnackstoyouremployer’schildrenanytime.在准备食物及喂孩子进食时，必需清洁双手，在任何情况下都不可给予不洁净或自己不知道的食物或零食予僱主之小孩。10.Nevergivetheunknownpillstochildrenwithouttheconsetofyouremployer.在未得到僱主批准，不可给予任何不知名的药物予小孩服用。L)PersonalHygiene&Dressing个人卫生及衣着1.Payattentiontoyourpersonalhygiene.Forinstance:washyourhandseverytimebeforeandafterchangingdiapers,beforepreparingfoodandafterfinishingtoilet,takebathdaily,washyourfaceandbrushyourteethimmediatelyafterwakingup.要注意你的个人卫生，例如:替小孩换尿片前后都要洗手，准备食物及如厕后都要洗手。每天起床后要洗澡、洗面及刷牙。2.Keepyourhairshort,cleanandtidy.Washyourhairfrequentlyandbrushyourhairdaily.头发不可过长、要保持头发干净整齐。每天都要梳洗头发。3.Keepyournailsshortandclean.Donotuseanynailpolishonfingersandtoes.Donotputonmake-upwhileyouareonduty.要保持指甲干净及不可留长指甲。不可涂指甲油于手指及脚指。不可于工作时间内化妆。4.Changeyourclothesandunderweareveryday.每天更换内衣裤。5.Handwashyourunderwearandsockseveryday.每天手洗你的内裤及袜子。6.Unlessyouareallowedtowashyourclothestogetherwiththoseofyouremployer’sfamily,itisadvisabletohandwashyourownclothesseparately.除非僱主容许你的衣服可以和僱主家人的衣服一起洗，否则你应手洗你自己衣服。7.Disposethesanitarynapkinsproperlybywrappingthemupandputtheminthegarbagebags.卫生巾要包好才掉进垃圾桶。8.Youwillsharethebedroomwiththechild.Keepthebedroomcleanandfreshatalltimes.Keepthedooropenthroughouttheday.你需要与小孩同房，故要经常保持睡房清洁及空气流通，房门要常开。9.Placeallyourpersonalbelongingsinthedrawersdesignatedtoyou.Neveroccupyotherspacewithoutthepriorpermissionofyouremployer.僱主会安排抽屉予你放私人物品，你不可未经僱主同事而占用其他地方或抽屉。M)Manners工作态度1.Bepoliteandgreettheemployerandthefamily,relativesandfriendsbysaying“goodmorning/goodafternoon/goodevening/goodnight”.要对僱主、家人、亲戚朋友有礼，并要向她们打招呼叫“早晨、午安、晚安”2.Don’tforgettosaythankyouforallfavorsgiventoyou.凡事都要说谢谢。3.Speaktochildrenpleasantlyandpayattentiontowhattheyhavetosay.对小朋友说话要亲切友善，并多留意小孩想要表达甚么及需要甚么。4.Yourattitudeshouldbehonest,obedience,polite,frank,initiative,hardworkingandshouldoftenretainyourgoodemotion,pleasantandalwayskeepasmileonyourface.你必须诚实、服从、有礼、坦诚、主动及勤奋。你应时常保持愉悦的心情及面露笑容。5.Itisadvisabletoeatafteroratseparatetablewithyouremployer.Askforpermissionwheneveryouwanttoeatsupperorsnacks.你应该与僱主分开进食或于僱主用饭后才进食。当你需要额外食物或零食，必须得到僱主的同意。6.Welcomeguestsinapolitemannerwhentheycometothehouse.AlwaysservethevisitorswithdrinksinBOTHHANDS,andneverhideawayrightafterthevisitorsenterthehouse.当有客人探访时，要有礼貌地接待，并用双手递上饮品及要主动招呼客人。7.Ifyoudonotunderstandaninstructiongiventoyou,askyouemployertorepeatbysaying,“Pardonme,Sir/Madam”.Itisbettertomakesurewhatisexpectedbeforeperformingyourduties.“如你不明白僱主的指示，你应向僱主问清楚说“对不起，可否重覆讲多一次”.以确保你的表现能达到僱主的要求。8.Answertelephonecallspolitelyandtakemessagesdownespeciallywhenyouremployerorherfamilymembersareout.接电话时要有礼貌，如僱主或僱主家人不在家，可以叫对方留下口讯。9.Youarenotallowedtoleanonthesofaandyouremployer’sbed.你不可躺在沙发或僱主的床上。10.Alwaysknockthedoorandwaitforreplybeforeenteringyouremployer’sbedroom.要敲门及得到僱主的同意才可进入主人房。Iamwillingtoabidebythetermsstatedandwilldischargemydutiesaccordingtomyemployer’sinstructionsanrules.我愿意遵守以上的条款及服从僱主的指示及吩咐。Signedby签署：Date日期: