Unit4I’llhavetohavemywatchreplaced

英语3（基础模块）Unit4PAGEPAGE8Unit4I’llhavetohavemywatchreplaced.Lead-in&Listeningandspeaking一、教材分析1.教学本课时系教材《英语3（基础模块）》（高教版）第四单元的Lead-in和Listeningandspeaking两部分。本课时主要让学生了解人们在什么情况下会投诉，并且通过听说让学生了解投诉和处理投诉时的一些达方式，为本单元的学习做准备。2.教学重点、难点(1)教学重点能了解各种需要投诉的场景，并能运用有关投诉和处理投诉的相关句型进行对话。(2)教学难点学生把听力活动中学习的语言知识应用到实际的语境中，训练学生在相对真实的情境下用合适的方式和语句投诉和处理投诉的能力。二、教学目标1.知识目标(1)学生能识别replace,alarm,leaflet,incorrectly,damage,receipt,guarantee,disappoint,quality,inconvenience,refund,detail的意思。(2)学生能用bedisappointedat,decideon,expect,underguarantee,takedown,askfor,refund,payfor,repair进行投诉。2.能力目标(1)学生能听懂顾客投诉时描述的问题和对问题处理的要求。(2)学生能够使用“...doesn’twork”,“Thereissomethingwrongwith...”,“I’llhavetohave...replaced.”等描述并寻求解决方法。三、教学步骤StepILead-in1.Discussandlist.(Activity1)Studentsworkinpairsanddiscussaboutinwhichsituationpeoplewillcomplain.2.Lookandmatch.(Activity2)Accordingtothegivensentences,Ssareaskedtomatchthemwiththerightpictures.StepIIListeningandspeaking1.Guess.Beforelistening,teachercanaskSstoguesswhyTimwenttotheshop.Teacherandstudentscanmakedialoguelikethis:T:CanyouguesswhyTimwenttotheshop?S1:Ithinkhewentto...2.Listenandcomplete.Sslistentotheshortdialogueandcompletethesentence.Timwenttotheshopto__________,because_________________________________.3.Designamendingrecord.Beforedoingthisactivity,teachercanaskstudentsdesignasimplemendingrecord.ItcanbemadeinChinese.Thencomparethisrecordwiththeoneinthetextbook.Learnsomekeywordsandunderstandtheimportantinformation.4.Listenandtick.Studentslistentothetapeagainandticktherightinformationinthechart.5.Listenandunderline.Sslistentothetape,underlinethesentencesaboutmakingcomplaintanddealingwithcomplaint.6.Lookandtalk.Studentsworkinpairs.Accordingtothegivenpicturesandthesentencepattern,makedialogueslikethis:A:I’llhavetohavethis...B:Whatistheproblem?A:Iboughtthisinyourshopbut...B:...7.Makeaconclusion.HowtocomplainHowtodealwiththecomplaintIbought...inyourshopbutitdoesn’tworkwell.I’mverydisappointedatitsquality....WhatcanIdoforyou?Canyoushowmethereceipt?OK.Iwillchangethisforyou....8.ActandpracticeAccordingtothegivensituation,studentsworkinpairsandmakeadialogue,thenactthedialogueout.StudentAactsasthecustomer.StudentBactsasthestaffoftheshop.StepIIIHomework1.Readthenewwordsandkeysentencepatterns.2.Recitingthetypescriptsoflisteningpart.四、板Wordsalarmleafletsomethingwrongwithbadlydamagedincorrectlyproduced...qualityproblemusefulexpressionsitdoesn’tworktakeoffunderguaranteebedisappointedat..showmeyourreceiptwe’llexchange...foryouinnotimeUnit4I’llhavetohavemywatchreplaced.Unit4I’llhavetohavemywatchreplaced.Reading&Writing一、教材分析1.教学内容本课时系教材《英语3（基础模块）》（高教版）第四单元的reading和writing部分。课文通过让学生阅读一家工厂因为生产线故障，延误客户订单招致客户投诉后的回复信件，目的是培养学生阅读理解商务信函的能力，培养学生提取信件细节信息以及根据回信推测来信内容的能力，并且能按照一定的逻辑顺序，将关键信息连接成文，完成回信。2.教学重点、难点(1)教学重点①通过不同的阅读技巧，读懂投诉和处理投诉的信件。=2\*GB3②能从信件中提取对问题的解决办法。(2)教学难点①引导学生运用不同的阅读策略，真正落实在阅读过程中。=2\*GB3②学生在理解的基础上组织语言进行书面表达。二、教学目标1.知识目标(1)学生能根据上下文了解下列词汇：workout,express,apology,brokedown,signcontract,arrange等意思。(2)学生从阅读材料中提取关于引起投诉和解决投诉的相关信息。2.能力目标(1)学生能带着问题通过速读、跳读等阅读策略，快速获取相应的信息。(2)学生能掌握一些表明上下文条理性和逻辑关系的副词，比如firstly,secondly,thirdly,finally...，并且能运用这些副词将关键信息连接成文。3.情感目标通过读写活动，学生具备初步的服务意识，如果遇到投诉时能合理处理。三、教学步骤StepIPre-reading1.Discussandanswer.Whatwouldyoudowhenthecustomercomplainstoyou?Firstly,studentscandiscussingroupsoffour.Secondly,teacherlistssomegoodideas.Thirdly,teachercantellstudentsaboutsomeskillsofdealingwithcomplaints.StepIIReading1.FastreadingSsskimthepassageandchoose.Whatistheletterfor?1)Makingacomplaint.2)Discussingaprojectwithabusinesspartner.3)Expressinggratitude.4)Dealingwithcustomer’scomplaint.2.SkipandcompleteSsreadthepassageagain,andfindoutthecorrectinformation.Thencompletethefollowingchart.ProblemReasonSolutionDelayofproductionIncorrectlyproducedleaflets3.ReadanddiscussSsworkingroupsoffour.ReadthechoosewhatMrSmithmaycomplaininhisletter.4.ExplainsomeusefulexpressionsStepIIIWriting1.ReadandanswerSsreadthepassageandanswerthefollowingquestions.Sscandiscussingroupsoffour.1)Whathadhappenedtothecamerasbythetimetheyreachedthecustomers?2)Ifyouwerethemanager,wouldyouagreetogiveadiscounttothecustomers?Whyorwhynot?3)Ifyouwerethemanager,whatwouldyoudotoavoidsuchinconveniencetocustomersinthefuture?2.ReadthecompleteSsusethegivenwordstocompletethefollowinginformation.StepIVHomeworkSupposeyouareMrSmith,writeacomplaintlettertoRichardBrown.四、板书设计Unit4I’llhavetohavemywatchedreplaced.Pre-reading:someimportantwordsofthepassageMakeacomplaint(workout,expressapology,Projectbrokedown,signthecontractExpressgratitudearrange...)Unit4I’llhavetohavemywatchreplaced.Languageinuse一、教材分析1.教学内容本课时系教材《英语3（基础模块）》（高教版）第四单元的Languageinuse部分。此部分内容是培养学生掌握和正确使用原因和目的状语从句的能力。2.教学重点、难点(1)教学重点=1\*GB3①学生了解原因和目的状语从句的用法。=2\*GB3②能区分相近含义的连词，如：because，since，as,for等，并且能正确使用。(2)教学难点在具体语境中正确使用原因和目的状语从句。二、教学目标1.知识目标(1)能识别because,since,as,for和sothat引导从句的作用和含义。(2)能理解because,since,as,for引导从句和sothat引导从句在句中的不同作用。2.能力目标学生能使用because,since,as,for和sothat表达原因和结果，并能正确运用在具体的语境中。三、教学步骤StepIPresent1.SsreadthefollowingsentencesandtranslatethemintoChinese.I’llhavetohavemywatchfixedbecausethereissomethingwrongwiththealarm.WouldyoupleasetoshowmeyourreceiptsothatIcantakedownsomedetails.Sincewehavebeenpartnersforsolong,Ihavealreadyfoundasolutiontothisproblem.Theassemblylineofourcompanybrokedownsothatwecouldn’tfinishitintime.Aswehavesignedthecontract,wewillpayforyourloss.学生通过阅读例句，在老师的引导下发现黑体部分的特点：⑴because,since,as引导的是原因状语从句。⑵sothat引导的是目的状语从句。2.UnderlineandgroupSsreadandclassifythesentencesaccordingtothegivenexample.(1)IattendedanEnglishcoursesothatIcouldimprovemyspeaking.(2)Helookstiredandsleepybecausehestayedupverylatelastnight.(3)Sincehecan’tanswerthisquestion,we’dbetterasksomeoneelse.(4)Weareheretotellyouthegoodnews.(5)Hegotaprizeforfindingthemostmistakes.WordsorphrasesforpurposeWordsorphrasesforreasonsStepIIPractice1.ReadandcombineStudentsuse“because,since,as”or“sothat”combinethefollowingsentencestogether.e.g.,Janeisveryconfidentaboutgettingthisjob.Shehasalotofworkexperience.Asshehasalotofworkexperience,Janeisveryconfidentaboutgettingthejob.2.ExerciseStudentsdosomerelativeexerciseinclasstoconsolidatewhattheyhavelearnt.3.LookandcompleteSsmakeshouldcompletethestoryaccordingtothepicturesandgivensentences.StepIIIHomework在本单元中找出原因状语从句和目的状语从句，并把它们进行归类。四、板书设计Unit4I’llhavetohavemywatchreplacedWordsorphrasesforreasonWordsorphrasesforpurposeIdidn’tgo,becauseIwasafraid.sothat=inorderthatSincenooneisagainstit,let’scarryourplan.because语气最强Unit4I’llhavetohavemywatchreplaced.Vocabulary,PracticeandUnittask一、教材分析1.教学内容本课时系教材《英语3（基础模块）》（高教版）第四单元的vocabulary,practiceandunittask部分。通过在具体语境中的使用和操练，巩固本单元重点词汇的学习和应用。最后以期学生能运用本单元所学语言知识完成一个真实的任务，即制作一个处理投诉的备忘录。2.教学重点、难点(1)教学重点巩固本单元重点词汇的学习和应用，培养学生词汇学习的策略。(2)教学难点让每个学生把学到的知识融会贯通，并且应用于真实的场景中，完成unittask中的任务。二、教学目标1.知识目标掌握巩固本单元的重点词汇和句型。2.能力目标学生通过讨论、比赛、对话等形式提高语言的综合应用能力3.情感目标在活动过程中，学生能与人分享自己观点，学会倾听，相互合作。三、教学步骤StepIVocabularypractice1.ReadandtickSsticktherightstatementsaccordingtotheirownsituations.Ifthereissomethingwrongwiththeproductyoubuy:2.DiscussandwriteSsusethegivenwordsandmakethemintophrasesasmanyaspossible.markshowerleavereducesignpaypricesolutiontakecomplaintrefundmakeworkcontractaske.g.:takeashower____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________3.ReadandcompleteSsusethegivenwordsorphrasestocompletethefollowingdialogue.Thenactitout.decideoncommunicationproblemincorrectlyproducedpayforyourlossreducedisappointedatStepIIUnittaskSupposeyouareamemberofacompany.Themanagerasksyoutomakeamemofordealingwithcustomers’complaint.Pleaseworkingroupstodevelopamemoandchoosethebestoneforthecompany.1)Imagineasituation,anddiscusswhatcomplaintscustomersusuallymake.________________________________________________________________________________________________________________________________________________2)Discusswhatthestaffshoulddotodealwiththecomplaints.________________________________________________________________________________________________________________________________________________3)Discussandworkoutaprocedureonhowtodealwithcomplaints.________________________________________________________________________________________________________________________________________________4)Makeamemoforthestaffondealingwithcomplaints.MEMOCommoncomplaints:___________________________________________________________________________________________________Whatcustomersshouldprovide:_________________________________________Procedurefordealingwithcomplaints:First,_____________________________________________________Second,_____________________________________________________Third,_____________________________________________________Reminder:_______________________________________________________StepIIIHomeworkWriteastoryaccordingtothegivenwordsandpictures.四、板书设计Unit4I’llhavetohavemywatchreplaced.Readandtick:payfortheserviceextendanapologytakedownthedetailedinformationagreeto...Discussandwrite:leaveamarkreducethepricesignacontractworkoutasolution...