预定部酒店英语日常用语

预定部酒店英语日常用语 酒店英语日常用语:预定部日常英语口语 1(May I have the room type, please? /What kind of room would you like to reserve? 请问需要预订哪一类型的房间, 2(What kind of room do you have? 请问贵酒店有什么房间类型, 3(We have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms. 我们酒店有房，高级房，豪华房，行政房。除此之外还有总统套房。而且我们酒店还设 有不吸烟楼层及连通房。 4(How about your hotel’s location? 请问贵酒店位于哪里, 5(Well, our hotel located in houjie town, Dongguan City. The Crown Prince hotel is only 30 minutes from Dongguan, 45 minutes from Shenzhen airport and 15 minutes to Chang Ping railway station, by car. 我们酒店位于东莞市厚街镇。本酒店离东莞30分钟车程，到深圳机场45分钟，到常平火车 站只需15钟车程。 6(What’s the level of your hotel? 请问贵酒店是几星级的, 7(Our hotel is a five-star hotel. 本酒店是五星级的酒店。 8(How about your hotel’s facilities? 请问贵酒店有什么设施, 9(We have four kinds of restaurant, lobby bar, conference room, health center, swimming pool, shop prince and KTV equipment。. 本酒店有四种类型餐馆，大堂吧，会议室,健身会所,游泳池,商场及KTV设施。 10(Which dates would you like to book? When will you check in and check out? 请问您需要订哪一天,什么时候入住及退房, 11(How long will you stay in our hotel? 请问您打算逗留多长时间, 12(Does your hotel have pick-up service? 请问贵酒店有接车服务吗, 13(Yes, please contact the concierge for details . 有的，详细内容请联系礼宾台。 14(Can I get har bour view in your hotel? 我可以看到海景吗, 15(I am sorry, you can’t. But you can have a nice view of a large pool surrounded by beautiful landscaping. 很抱歉，不可以。但您可以看到周围美丽的泳池景。 16(What is your hotel’s website and email address? 请问贵酒店的网址及邮址, 17(Our hotel’s website is xxxx and our email address is xxxx. To reserve a room or give feedback to us.我们酒店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系。 18(Your reservation is temporary and it will be cancelled if you don’t arrive before 6p.m.on that day. 您的预订是暂时的,如果那天下午6点前不到,我们将会取消您的预订。 19(I am sorry, no elit room is available./ All rooms are unavailable. >很抱歉，提供不了雅致客房。/所有房间都订满了。 20(Does your company have contract with our hotel? 请问贵公司与我们酒店有吗, 21(Can I reconfirm the reservation? A superior room, for Mr. Smith on the 20th Oct. My name is XX，if you have any questions please feel free to contact us. Thank you for calling. Bye-bye! 我可以再确认您的预订吗,史密夫先生，10月台20日预订壹间高级房。我的名字XX如有任何疑问请与我们联系。谢谢您的来电。再见～ 22(Please hold on for a moment, Mr Smith. 史密夫先生，麻烦请您稍等。 23(May I have your name, please? 请问您贵姓, 24(I am sorry I beg your pardon. 不好意思，麻烦请重复一遍。 25(Would you please speak more slowly? 不好意思，麻烦请说慢一点, 26(I am sorry, I didn’t catch what you mean’t. 不好意思，我不大懂您的意思。 27(I would like to talk to someone in charge. 我想找您们的负责人。 28(He has not come back yet. 他还没回来。 29(She is in a conference now. 她正在开会。 30(Would you like to call back later? 麻烦请您稍后再拨。 31(Thank you for waiting. 让您久等了。 32(I’m not sure, sorry. 不好意思，我不能确定。 33(Are you following me, Sir? 请问听懂我说吗，先生, 34(Could you explain that a bit more? 请您解释多一点好吗 35(Could you put that more simply? 请您具体一点好吗, 36(Could you hold the line, please? I’ll check our room availabilities for those days. 麻烦请您稍等，我们查询那段时间的房态。 37(What time do you expect to arrive , Sir? 请问大概什么时候到酒店，先生, 38(May I request a late check in? 我想要求晚些到店入住，可以吗, 39(Certainly, we’ll hold the room until you arrive. 当然可以，我们将为您保留房间直到您的到来。 40(I’d like to confirm your reservation. 我想确认您的预订。 41(Could you hold on for a moment please? I’ll check our reservation record. 麻烦请您稍等，让我查询我们的预订纪录。 42(Does it include breakfast? 包括早餐吗, 43(The tax and breakfast are also included. 税及早餐也包括在内。 44(We have a special family package plan 我们现在开始新推出一个优惠套餐。 45(We’ll have to charge you RMB100 extra for an additional bed. 如需加床，我们将会收取人民币100元。 46(What time will the guest be arriving? 客人大概什么到达酒店, 47(Your room is confirmed for that day. 那天您的房间已确定。 d like to extend it for two more nights until the 9th. 48(I’ 我想延住多 两天，直到9号。 49(We’ll extend your reservation for you. 我们将会延住您的预订。 50(I’ll arrive one day early. Is that OK? 我那天早点到，可以吗, 51(We have changed our schedule, please amend our booking till next week. 我们的行程有变动，请更改我们的预订到下星期。 52(I’d like to cancel a reservation. 我想取消一个预订。 53(I’m afraid we have no record of a reservation under this name. 不好意思，恐怕我们没有这个名字的预订。 54(Which travel agent did you go through to make this reservation. 请问您是通过哪间旅行社来做这个预订的, 55(Is this a new reservation or a confirmation call? 请问这个电话是新的预订，还是确认预订, 56(We’ll send a confirmation to you soon. 我们稍后传确认书给您。 57(Should you have any questions, please do not hesitate to contact us. 如有任何疑问请随时与我们联系。 58(Please feel free to contact us if we can be of further assistance. 如需进一步了解，请随时与我们联系。 59(Just a minute, please I’ll check our booking situation. 麻烦请您稍等，我需要查询我们的房态。 60(Sorry ,there is no record in our list. 很抱歉，我们的名单上没有此记录。 61(Would you hold the line please? I must pick up another call. 麻烦请您稍等，我需要接听另壹个电话。 62(Have you made a reservation? 请问已经作了预订吗, 63(I’m sorry to have taken up your time. 不好意思占用您的时间。 64(Perhaps you have a cheaper room? 或许您们还有更便宜的房间吧, 65(Sorry, the quoted rate is lowest. 不好意思，这个报价已经是最低了。 66(Do you have a transfer service from airport to hotel free of charge? 请问贵酒店有没有免费接机服务, 67(Please inform the guest to check in before 6p.m. 请客人在下午6点前到本酒店办理入住手续。 68(The room is spacious and cosy , I’m sure you will enjoy yourself. 房间既宽敞又舒适，我肯定您会过得愉快。 69(Sorry, I can’t find your name on the arrival list. 不好意思，我在预期到达的名单上找不到您的名字。 70(May I recommend deluxe suite? It’s more luxurious and comfortable. 我向您推荐豪华套房，更豪华更舒适的。 71(I will get someone who can speak English well to talk to you. 我会找壹位英语较好的同事跟您说。 72(How many people are there in your party? 与您同行有多少人, 73(Just a moment, please. I’ll check the availability for you. 麻烦请您稍等，我查询能否可以提供给您。 74(Who is the reservation for? 请问是哪壹位客人的预订, >很抱歉，提供不了雅致客房。/所有房间都订满了。 20(Does your company have contract with our hotel? 请问贵公司与我们酒店有协议吗, 21(Can I reconfirm the reservation? A superior room, for Mr. Smith on the 20th Oct. My name is XX，if you have any questions please feel free to contact us. Thank you for calling. Bye-bye! 我可以再确认您的预订吗,史密夫先生，10月台20日预订壹间高级房。我的名字XX如有 任何疑问请与我们联系。谢谢您的来电。再见～ 22(Please hold on for a moment, Mr Smith. 史密夫先生，麻烦请您稍等。 23(May I have your name, please? 请问您贵姓, 24(I am sorry I beg your pardon. 不好意思，麻烦请重复一遍。 25(Would you please speak more slowly? 不好意思，麻烦请说慢一点, 26(I am sorry, I didn’t catch what you mean’t. 不好意思，我不大懂您的意思。 27(I would like to talk to someone in charge. 我想找您们的负责人。 28(He has not come back yet. 他还没回来。 29(She is in a conference now. 她正在开会。 30(Would you like to call back later? 麻烦请您稍后再拨。 31(Thank you for waiting. 让您久等了。 32(I’m not sure, sorry. 不好意思，我不能确定。 33(Are you following me, Sir? 请问听懂我说吗，先生, 34(Could you explain that a bit more? 请您解释多一点好吗 35(Could you put that more simply? 请您具体一点好吗, 36(Could you hold the line, please? I’ll check our room availabilities for those days. 麻烦请您稍等，我们查询那段时间的房态。 37(What time do you expect to arrive , Sir? 请问大概什么时候到酒店，先生, 38(May I request a late check in? 我想要求晚些到店入住，可以吗, 39(Certainly, we’ll hold the room until you arrive. 当然可以，我们将为您保留房间直到您的到来。 40(I’d like to confirm your reservation. 我想确认您的预订。 41(Could you hold on for a moment please? I’ll check our reservation record. 麻烦请您稍等，让我查询我们的预订纪录。 42(Does it include breakfast? 包括早餐吗, 43(The tax and breakfast are also included. 税及早餐也包括在内。 44(We have a special family package plan 我们现在开始新推出一个优惠套餐。 45(We’ll have to charge you RMB100 extra for an additional bed. 如需加床，我们将会收取人民币100元。 46(What time will the guest be arriving? 客人大概什么到达酒店, 47(Your room is confirmed for that day. 那天您的房间已确定。 48(I’d like to extend it for two more nights until the 9th. 我想延住多 Does the price include breakfast?请问房价含有早餐吗, 93(We’ll amend your reservation at you request. 我们将会按您的要求作相应的更改。 94(I’d like to change/cancel a reservation.我想更改,取消预订。 95(The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made. 所预订的房间保留至当天的6点，除用现金或信用卡担保外。 96(For guaranteed reservation, one night room rental will be charged for cancellation or no show. 已作担保的预订，如当天取消或没入住，本酒店将会收取当天的壹晚房费。 97(We have free shuttle bus to Dongguan train station,. For further information please contact the concierge. 本酒店有免费车到东莞车站，详细内容，可拨打礼宾台联系。 98(Thank you for your reservation at HAIYATT Hotel. If you have any questions or changes about your reservation please contact us as soon as possible. 感谢您预订海悦酒店，如有任何疑问或需作任何更改请与尽快与我们联系。 99(I’ll arrive late, but please keep my reservation. 我将会较晚到本酒店，但请为我保留预订。 100(I’m afraid we have no superior room available. Would you mind deluxe room instead? 恐怕我们提供不了高级房,豪华房可以吗, 101(We are very sorry for the inconvenience.对您造成不便，请见谅。 下面是赠送的保安部制度范本,不需要的可以编辑删除!!!!谢谢! 保安部工作制度 一、认真贯彻党的路线、方针政策和国家的法津法觃,按照####年度目标的要求,做好####的安全保卫工作,保护全体人员和公私财物的安全,保持####正常的经营秩序和工作秩 序。 二、做好消防安全工作,认真贯彻“预防为主”的方针,教育提高全体人员的消防意识和防火知识,配备、配齐####各个楼层的消防器材,管好用好各种电器设备,确保####各通道畅 通,严防各种灾害事故的发生。 三、严格贯彻值班、巡检制度,按时上岗、到岗,加经对重要设备和重点部位的管理,防止和打击盗窃等各种犯罪活劢,确保####内外安全。 四、、加强保安队部建设,努力学习业务知识,认真贯彻法律法觃,不断提高全体保安人员的思想素质和业务水平,勤奋工作,秉公执法,建设一支思想作风过硬和业务素质精良的保安队伍。 11、保持监控室和值班室的清洁干净,天天打扫,窗明地净。 12、服从领导安排,完成领导交办任务。 5、积极扑救。火警初起阶段,要全力自救。防止蔓延,尽快扑灭,要正确使用灭火器,电器,应先切断 电源。 6、一旦发生火灾,应积极维护火场秩序,保证进出道路畅通。看管抢救重要物资,疏散危险区域人员。 九、协同本部门或其他部门所进行的各项工作进行记录。 保安员值班操作及要求 一、交接岗 1、每日上午9时和下午 19时 为交接岗。 2、交接岗时将当班所接纳物品清点清楚,以及夜班所发生的情况未得到解决的需> 面汇报。检查值班室内外的卫生状况,地面无纸屑,桌面无杂物,整齐清洁。 二、执勤 1、7:50 — 8:10、13:50 —14:10立岗迎接上班人员;12:00 — 12:20 、18:00 — 18:20立岗送下班人员。 2、值勤时做到遇见领导立岗,检查物品立岗,外来人员进出立岗。 3、门卫室值勤时,应做到坐姿端正,注规监规器的劢态,做好接待工作,值勤期间不看书报电规,听收音机。不不无关人员聊天,劝阻无关人员不要在门卫室寄存物品或打电话,禁止打瞌睡。 4、维持门口秩序,使之保持畅通。 5、熟记消防,报警,救护及内部联系电话。 三、巡逻 巡逻是防盗及发现####有不安全因素的重要措施。 1、每天按照巡检制度定时轮流巡逻。 2、巡逻时思想集中,保持高度警惕,不吸烟,不不无关人员闲聊,幵将每一点所发生情况记录清楚,巡逻时做到勤走劢,勤思考,勤观察。发现问题及时。 3、白天加强对观众区、办公区及楼道的巡逻,夜晚以机房为重点进行检查,每晚零点之后巡查不少于两次。 四、防火工作 1、严格门卫制度,严禁无关人员,将易燃易爆物品带入####。 2、发现违反安全觃定的电源和火种,应予以切断和熄灭,应报告####领导采取相关措施。 3、值勤时发现物质储存,保管不符合防火要求,消防器材移作他用及非正常使用灭火器,应及时阻止,幵报告,提请有关部门整改。 4、发生火灾先拨打 119 向消防部队报警,幵立即报告####领导。报警时简要讲清####地址,电话号码及火情,同时派人在门口接应,引导消防车进入火场,向消防人员介绍水源,总电闸部位等。