DND(请勿打扰)和反锁房间的清理程序

DND(请勿打扰)和反锁房间的清理程序 DND(请勿打扰)和反锁房间的清理程序 POLICYONDNDANDDOUBLELOCKEDROOMS DND和反锁房间的清算程序 1.ItisamustforHousekeepingFloorSupervisortocall theroomswithDNDindicatoronanddoublelockedroomsat2:3 0pm.Ifthereisnoanswer,FloorSupervisormustopenthedoo r. 假如有的房间镆到下午2点半还是DND标志,领班必须健打电话进往,假如无人接听,领班须将门痉打开. ScenarioorSitu篙ation:两种情况 GUESTIN汶:客人在房间 Iftheguesti锪sin,informtheguest缛thatyourespecthisr equestforprivacybu tyoujustwanttomake唠surethat: 假如客人在房间,伺告知客人我们尊重其隐私,只想确认以下嘲两点: 1STREASON-THEG酸UESTISINGOODHEALTH斧CONDITION 第一确认客人身体栈健康 2NDREASON-TOOFF沧ERHOUSEKEEPINGCLEA蛮NINGSERVICE 第二,提供客锷房服务 DIALOGUE: 对话 G拂oodAfternoon,Madam棣orSir,Iamsorrytodi兜 1 / 4 sturbyou.Itisourdu泛tytoknowifeverythi绌ngisokwithourguest intheroomandwewoul宓dliketoofferourcle碣aningservice.Thank儒you. 先生/女士,下午好,不好意庾思打搅了,这是我们酒店规定的查房时间民,请问需要清算房间吗?谢谢 Ifth eguestrefusesofhou箦sekeepingservice,S憧upervisormustrecor枉donhisworksheetand卤reporttotheHouseke骘epingCommunication嫫Clerkforrecordpurp夙osesandfuturerefer窖ence. 假如客人谢绝清算,领班须掰在其工作单上记下,并给房务中心文俘员,以备参考. GUESTOUT:客孙人不在房间 Iftheguestis凿out,leaveacardofme ssagetolettheguest糅knowthatyourespect hisrequestforpriva淆cyandtopleasecallh鄄ousekeepingonthete疑lephonebuttonifhen忪eedshousekeepingse卦rvice. 假如客人不在房间,留下 一张有注明尊重客人隐私的卡片,并说明像如需清算请直接打房务中心电话. CA潞RDMESSAGE: DearGue冫st: 尊敬的客人, 2 / 4 Wehopey ouareenjoyingyours猝tayatHoratonHotel. 希看您在我们好来登酒店居住愉快: D哽uetoyourrequestfor儆privacy,wewereunab凵letocleanyourroome arlier.However,ify ouwouldlikeyourroo禅mtobecleanedoryourêbedtobeturneddown,黩pleasecallHousekee豇pingonthetelephone楸buttonandwewillbep幂leasedtoattendtoyo绠urneeds. 假如您的房间显示请殴勿打搅,我们会尊重您的隐私,暂不清算 .假如您需要清算房间,请拨房务中心电悟话. Thankyou. 谢谢 RO OMWITHNOSIGNOFOCCU,PANCY假如房间无行李 Ifthe溻roomhasnosignofocc浸upancy,reporttothe膺AssistantManageron包duty.Thismightbepo秧ssibleskipper. 假如房豆间无行李,请马上报告大堂副理 REM擗EMBER:切记 Alwayskno炔ck3timeswhileannou鬟ncingHousekeeping,毹thengentlyopenthed纨oorbutstillannounc种inghousekeepingwhi leentering. 一定要敲门三 次,并轻轻的推开门进进同时说明自己的 身分. 3 / 4 Alwaysgreetthe迸guestandstatethere购asonforknocking. 记革得和客人打招呼并说明缘由. NORO蹋OMATTENDANTMUSTOPE岫NANYROOMWITHDNDSIG疾NBEFORE2:30PM.RESPЩECTTHEPRIVACYOFTHE笤GUEST. 为了尊重客人的隐私,任憬何服务员不得在下午2点半之前清算有D亲ND标志的房间. GUESTPUTO腌NTHEDNDSIGNORINDIC虢ATORBECAUSETHEYDON惕’TWANTANYBODYTODIS谔TURBTHEMORFOROTHER爻PERSONALREASONS.IF晨YOUWILLKNOCKANDENT荦ERBEFORE2:30PM,THE羼NWEARENOTRESPECTIN警GTHEREQUEST. 假如客人挂 有DND或亮有DND标志的灯时,他们 肯定不想他人打搅.假如下午2点半前打潇开房间,我们就没有尊重他们的选择. 4 / 4