国际著名酒店娱乐部程序(英文)-18 ACTIVITIES.334-353

PAGE精品资料网（http://www.cnshu.cn）25万份精华管理资料，2万多集管理视频讲座STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:TEACHINGASAILBOARDLESSONSTANDARD:PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:TEACHINGAHOBIECATSAILINGLESSONSTANDARD:ALLEMPLOYEESSHOULDBEABLETOSAILANDGIVEBASICHOBIESAILINGINSTRUCTIONPROCEDURE:WheneveraninstructorteachersasailinglessonontheHobieCat,he/sheshouldfollowtheseguidelinessothateachinstructorisgivingoutthesameinformation.ThedemonstrationHobieshouldberiggedandreadyinfrontofthegrouporindividual,andanyotherequipmentneededshouldbeattheready.LIFEJACKETSSHOULDBEOFFERED.Introduction1.Introduceyourselftothegrouporindividualandgetnames,andanindicationofhowmuchsailingtheyhavedonebefore.Explainthatthiswillbeabasiclessonaimedatteachingthebasicsandgettingthemgoingasquicklyaspossible.Explainthatitwillbea3partlesson.a)Drylanddrill.b)Accompaniedstagewithinstructor.c)Solosail–iftheychoosetodoit.Drylanddrill1.Explainthebasicpartsoftheboat–thenamesofthetwosails–thefourcontrolsoftheboatTiller,Daggerboard,Mainsheet,Jibsheets.2.Showthepositionsofthehelmsmanandcrewandwhatcontrolstheyhavetotakecareof.PROCEDURES:(continued)3.Showtheprocedureforturning,(Takingonly),tobeingwith.a)notifycrewb)pushtilleraway.c)watch,andwaitforboom,d)crossasboomcrosses,e)faceforward,f)centralisetiller.Thecrewwouldcrosstomiddleandwaitforthemanouvretobecompleted.1.Thepointsofsailingwouldbeexplained,aswouldheadtowindandhowtogetoutofit.Thesailangleswouldalsobecovered.Accompaniedstagewithinstructor:2.Repeatallthestagestaughtintwoways:a)firstlywiththeinstructordemonstrating,b)thenwithguesttrying.Intheeventofalargegroup,thisstagewouldinvolvetakingguestsoutinpairsfor15minutesaccompaniedinstruction.SoloSail1.Beforethisstagetheinstructorwouldcalmlymentionwhattodointheeventofacapsize.Thisstagewouldonlybeattemptediftheguestiscomfortable,theinstructorisconvincedhe/sheisready,andtheweatherissuitalbe.Theinstructorwouldexplainthelimitstostaywithinandwouldassistwiththelaunchandrecovery.Ifpossibleonlylettheguestssailonreaches.Theinstructorwouldwatchthesolosailorsforthedurationofthesail.Safetyisvital.Conclusion2.Toconclude,theinstructorwillgetthegrouptogetherforasummaryofallthingscovered.PROCEDURES:(continued)DuringgeneraluseofHobies–ahalfhourlimitmayhavetobeimposedsoastoenableallgueststousetheequipment.Thiswouldbesubjecttoneed.Settingup+PackingawaytheHobies9.a)Thehullmustbestoredabovethewallwithallsailsstoredandlockedaway.c)Allattachmentsmustbetakenoff.TorigtheHobiea)Turnthehullintothewind.b)Attachsailtoboomandenterallbatterns.c)Attachhaliard.d)Haulupsailensuringmainsheetisout.e)EnsurehaliardispulledTaut;ifusingajib,itisvitaltoensurethattheluffisTaut.Thisprocedurewillbedemonstrated.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:CARRYINGOUTTHESAILBOARDFREESTYLEDEMONSTRATIONSTANDARD:EMPLOYEESSHOULDBEABLETODOTHEDEMONSTRATIONOREXPLAINWHILEANOTHERPERSONDOESIT.THESEQUENCEOFEVENTSMUSTBELEARNED.PROCEDURE:Thedemonstrationisinthreeparts:1.Introduction.2.Demonstration.3.Conclusion.Beforetheeventtheequipmenttobesetoutisasfollows:Onesailboardriggedandlyingonthebeach.Oneblackboard,withclearlyvisibleorderofevents.(learnthoroughlybythetwoparticipatingbeachattendants).Onemegaphoneifnecessary,Chalk,Oneregattabuoy.Introduction1.Bothbeachattendantsaddresstheviewinggroupandintroducethemselves.Onewillthenexplaintheorderofeventstobeshown,usingtheblackboardprogramme.Thehazardsofthetrickswillbepointedout,alongwiththeshallownessofthewater–thiswillsetalightheartedtoneincasesometricksfail.Itwillalsobepointedoutthateachtrickwillcomeinthesamedirectionfromtheregattabuoy.PROCEDURES:(continued)Trickstobeshownandtheirorderare:-·Headdip·Sitting,kneeling,splits·Sailinginsidetheboom·Sailingbackwards·Backtothesail·Sailingendup·Ducktack·Carvejib·Railriding–forwardandbackwardsDemonstration3.Thedemonstrationattendantwillthensailouttothepositionoftheregattabuoy.Ashecomesuptothebuoyonthefirstrunthelandbasedattendantwillintroducetheheaddipandguestswillseeitcarriedout.Asthedemonstratorreturnstothebuoytheinstructorwillexplainthenexttrick,andagainintroduceitasthedemonstratorcomesuptothebuoy.Eachtrickwillbedoneinthesamedirection.Therail–ridingwillbetheclimaxandshouldreceiveabigbuildupinthewayofintroduction.Conclusion4.Asthedemonstratorreturns,aroundofapplauseshouldbeencouragedandaconcludingsentenceortwoshouldbemade.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:TAKINGAWATER–POLOACTIVITYSTANDARD:ALLSTAFFMUSTBEABLETOSWIMANDBEABLETOTAKECOMMANDOFAWATER–POLOACTIVITYPROCEDURE:Thewaterpoloactivitywillbeheldinthemainpoolandcouldbeachildren’soradultsevent.Thesestepsshouldbefollowed:1.Ensurethatallequipmentissetupbeforehand,andthateverythingneededisreadyatthepoolside.Equipmentneededincludes;ball,goals,waterpolocaps,skibelts,blackboardchalk,whistleandasafetypole.2.EnsurethatallguestsatthepoolsideknowthattheeventisabouttotakeplaceandhowlongitwilltakeEncourageparticipation.3.Whenguestsaregathered,explaintherules:a)Safetyatalltimes-iftireddropout,noduckingetc.b)Noholdingtheballwhenmoving.Youmustswimwhilepushingit.c)Aftereachgoaltheballcomesbacktothereferee.d)Scorewillbekeptontheblackboard.Explainlengthofgameorscoretobereached.1.Giveoutswimcapsandpickteams.Thiscanbedoneanyway,forexamplebycountries,bysex,byageoratrandom.Anyonerequiringskibeltforbuoyancywillbegivenone.2.Beginthematch–refereeconstantlyandwatcheachplayertoensurethegameissafe;keepaconstantscoredisplayed.PROCEDURES:(continued)3.Whenthematchisover(thiscouldbeatanytimedecidedbytherefereedependingontirednessofparticipants,targetscorereached,oranyotherreason)allequipmentshouldbereturnedtothestore.Makesurethereisaclearbeginningandaclearendtotheactivity.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:SETTINGUPTHEVOLLEYBALLANDKNOWINGTHETHEMES.STANDARD:ALLSTAFFSHOULDBEABLETOPLAY,ORGANISE,ANDREFEREEAVOLLEYBALLCOMPETITIONPROCEDURE:Volleyballoperatesonadailybasisforonehourat56.p.m.Onememberofstaffissufficienttoorganiseandcompleteacompetition.Equipmentneeded–Volleyball,Chalk,Blackboard.1.Thethemesusedareasfollows:a)Openevent–simplyagameoraseriesofgamestopromoteenjoymentandgroupparticipation.b)Volleyballchallenge–aspecificteamagainstanother.ForexampleParentsversusOffspring,Australiavs.therestoftheworldorbattleofthesexes.c)TheSheratonFijiteamvolleyballcompetition–whereparticipantsareputintoequalteamsofsixpeopleandatournamentisarrangedusingtheblackboard.Itcanbeaknockoutorleaguesystem.1.Whateverthemeisusedtheorganisingshouldbeastandardsystem.Guestsnearbywillbeencouragedtojoinin.Theattendantwillintroducehimself/herself.Theruleswillbesimplyexplainedie.numberofhitsetc.Thegamewillthenprogresswiththeattendanteitherjoininginorrefereeing.2.Intheeventofatournament,theattendantwillnotjoininbutwillrefereeandkeeptrackofmatchesfromthesidelines.3.Intheendofatournament,thewinnerswillbeannouncedbytheattendant.Thiswillserveasaconclusiontotheevents.Theemphasisshouldbeonfunandmaximumparticipation.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:LAUNCHINGANDRECOVERINGSAILBOARDS,HOBIESANDCRAFTSSTANDARD:ALLSTAFFWILLKNOWTHEPROPERWAYTOLAUNCHANDRECOVERBOATS.PROCEDURE:Thelaunchingandrecoveryofsailboardsandhobiecatisvitalnotonlytothecomfortofguestsbutalsotoavoidanydamagetotheequipment.Staffmustbeawareoftheconditionsbeforesendingoutguestsandmustofferlifejacketstoanyonegoingout.Anyoneonthewatermustbeconstantlymonitored.Thefollowingarerigidguidelines:HobieCatLaunching1.Theguestmustberemindedhowtooperateandwheretheycan/cannotgo.2.Itmustbepulledinwhileremainingheadtowind.3.Theguestsclimbaboardwhiletheinstructorholdsitsteady.4.Whenguestsareready,theinstructorwillpushthebowawayfromthewindandguestswilllowertheruddersastheboatgentlypullsaway.HobieCatReceiving5.Guestswillbediscouragedfromheadingstraightintothebeachatfullspeed.6.Insteadtheywillbeencouragedtoreleasethemainsailandcomeinclosertothewindataslowpace.7.Allincomingboatswillbecaught.8.AsguestsgetofftheHobietheywillbehelpedashore.9.TheHobieCatwillthenbeturnedaroundtofacethewindifitisnotalready.Itwillthenbepulledupthebeachcarefullyavoidinganyrocksorstones.10.Itwillbestored‘headtowind.’PROCEDURES:(continued)SailboardLaunching11.Theguestwillberemindedhowtooperatetheboardandwherehecan/cannotgo.12.Thesailboardwillbeliftedandnotdraggedintwostages,firstlyrigandsecondlyboard.Itwillthenbeattached.13.Therigwillbeplaceddownwindoftheboard,thedaggerboardwillremainonlypartlydown.14.Theguestmaythentaketheboard,withtheinstructorinitiallyholdingthesterntoaidstability.SailboardReceiving15.Astheboardapproaches,theguestwillhavebeentoldtostopbeforehittingthesand.16.Theguestwillthenleavetheboardtotheinstructor.17.Theboardandrigwillthenbeseparatedandcarriedindividuallyupthebeachandstoredneatly.Safetywillbeemphasised,andatalltimescarewillbetakenwiththeequipment.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:DOINGTHEHOBIEJOYRIDEACTIVITYSTANDARD:ALLSTAFFWILLKNOWHOWTOSAILSAFELYANDBEABLETOCOMPLETETHISACTIVITYEFFICIENTLY.PROCEDURE:Thisactivityisforeitheradultsorchildren,andisscheduledatdifferingtimesintheweek.Itisaonehourevent.Thenumberofattendantsneededwillvarywiththenumberofparticipants.TheonlyequipmentneededisHobieCatsandlifejackets.Preparation1.Makesureguestsknowtheeventistotakeplaceandwhatitinvolves.Ensureequipmentisreadywellbeforeeventcommencement.Introduction2.Introduceyourselfandtheotherinstructorandexplainwhatwillfollow.Eachperson,pairorgroupwillbetakenoutfor15–20minuterideinHobieCatwithaninstructor.Itisnoninstructionalandsimplyaimedatbeingafunintroductiontosailing.Explainthatguestsmayhavetowaitonthebeachfortheirturn,orcomebackattheirallocatedtime.PROCEDURES:(continued)TheEvent1.OneinstructorperHobieCat–Tripstobemostlyreachingandspeedsailing.Tripmustbesafeandenjoyable.Thetimemustbeadheredtosoastoallowequaltimetoeachguest.Conclusion2.Aftereachsail,thanktheguestandexplainthatiftheywantfurthersailingorlessons,tocontacttheactivitiesdeskorbeachbure.Thestressmustbesafetyatalltimesandmaximumenjoyment.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:TAKINGTHECHILDREN’SMEALSTANDARD:EACHSTAFFMEMBERSMUSTBEABLETOASSISTWITHTHECHILDREN’SMEALANDGENERALORGANISATIONOFIT.PROCEDURE:Thechildren’smealwillbefrom5pmto7pmforsevendaysaweek.Itwillbeprecededeverydaybyachildren’sactivity,usuallyfinishingby6pm.Theattendantshould,oncompletionoftheearlieractivity,escortallthechildrentotheOceanLanaiarea–ensuringthatnonehavepriorcommitmentstomeetparents.1.Seatallchildren.2.Organiseorders.3.Staywiththegroupforthedurationofthemeal,engagingallinconversations,storiesetc.Thiswillbeaimedatkeepingallthechildreninoneplaceinquietconversationtoallowfoodtodigest.4.At7.p.m.,anotherchildren’sactivitywillbeavailableandtheattendantwillensureallchildrenknowaboutit.Thosewhoareinterestedwillbetakentothenextactivity.Theattendantshouldensurethatthiseventisorderlyandthatthereisnottoomuchnoisegeneratedtodisturbotherguests.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:ORGANISINGTHECHILDREN’SSPORTSDAYSTANDARD:ALLSTAFFWILLBEABLETOORGANISEAMINI–SPORTSDAYFORCHILDRENPROCEDURE:ThiseventwillusuallybeonaSundayanditistwohourslong.Themeetingplaceisthebeachbure.Twostaffmemberswouldusuallyorganisetheevent.Whenallchildrenarrivetheinstructorwillgiveashortexplanationoftheformat.Hewillemphasiseenjoyment,maximumparticipationandthefunelement,(equipmentmustbepreparedbeforehand.)Thisactivityshouldbedoneonanindividualbasisorinteams.Whicheverischosentheremustbeadefiniteprogrammeandawayofdisplayingresultstoaidmotivation.Dependingonthenumberofchildrenparticipants,eventsmaybeasfollows:Pointswouldbeawardedtoeachteamfortheresults.PROCEDURES:(continued)1.Straightrace–separatethesexesandages.2.Handicaprace–smallchildrenrunashorterdistance.3.Hoppingrace.4.Piggybackrace.5.Wheelbarrowrace.6.Beanbagrace–usingstones.7.Fillingabucketwithacuprace.8.Throwingevent–usingabigstone.9.Agameofpirates,statues,shipwreckorcaptainsaboardwouldactasaconclusion.Inallevents,itisimportantforothermemberoftheteamtocheerontheirrepresentative.Agoodgroupatmosphereisessential.Othereventscanbeaddedifnecessary.Theactivitywillbehelddownthebeachbeyondthehotelinapositionwheresomeshadeisavailableforchildrenwhoarewaitingtheirevent.Thiseventhasalotofpotential,foralargegroupofchildren,ifhandledproperly.Greatcaremustbetakenwithpreparations.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:ORGANISINGTHECHILDREN’SEARLYEVENINGGAMESACTIVITIESSTANDARD:ALLSTAFFWILLKNOWTHECHOICEOFGAMESAVAILABLEANDBEABLETOORGANISETHEEVENTPROCEDURE:Thisactivitylastsforonehourusuallybetween7and8p.m.Itcantaketwoformsdependingonthemoodofthechildrenandthemember.Thesetwoformscanbemergediftheneedarises.Form11.Setout6or7tables.2.Oneachtableplaceachildren’sboardgame–whichcanbesuppliedfromtheactivitydesk.3.Organisethechildrenintotwoteams.4.Beginatournamentusingthosegames,withaclearscoringsystem.5.Theycouldbeusedinarotationsystemoringroups.6.Theinstructorwouldbetherefereeandwouldwalkaroundandencourageplayers.Form27.Organisethechildrenintotwoteams.8.Gothroughaseriesofgames,givingpointsforteamwinners.Somesuggestioninclude:·Claptrap,·Passthescissors·Thetraingame,·Captain’saboard,·Paper“itemgame,”·Charades,etc.PROCEDURES:(continued)Thetwoformscanbejoinedtogetherifneeded.Whicheversystemisuseditshouldbegaugedbytheinstructortoensuremaximumparticipationandenjoyment.Ifatanytimethechildrenneedmotivation,amoreactiveormoreinterestinggamecanbeusedtopunctuatethequietones.Itisuptotheinstructortoimprovise,usingthegamesmentioned.Oncompletionofthehour,theinstructormustensurethatallgamesarefinishedandpackedawayandthatanyotherequipmentusedisremoved.Theremustbeaclearbeginningandendingtotheevent.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:CHILDREN’SMOVIESTANDARD:PROCEDURE:精品资料网（http://www.cnshu.cn）专业提供企管培训资料