旅游英语 Part I INBOUND TOURISM 入境旅游

旅游英语 Part I INBOUND TOURISM 入境旅游 Part I INBOUND ENGLISH 13 Part I INBOUND TOURISM 入境旅游 Unit 1 Greeting and Transferring 本课导读 迎客是整个旅游接待过程的第一步。英语里有―well begun is half done‖(好的开端等于 完成一半)的说法，可见开头的重要。一个好的导游员必须从一开始就要进入角色，做到热 情周到，开朗幽默。其程序包括找到客人，问候客人，清点人数，确认行李，带客上车等。 而转移与迎客是互不可分的一个整体，是迎客的必然延续。转移过程中，导游员要致欢迎 词，作沿途讲解和对抵达城市、下榻饭店的介绍等。 Special Terms 专业词汇 baggage check 行李票 parking lot 停车场 bring up the rear 殿后 tour escort/leader 领队 CITS 中国国际旅行社 information desk 问讯处 (China International Travel Service) hand luggage 手提行李 domestic/international flight 国际/国内航班 checked luggage 托运行李 local/national guide 地方/全程陪同 delayed flight 延误航班 luggage/baggage 行李 terminal building 候机大厅 on behalf of … 代…… locate 找出/定位 sit back 休息一下 carrousel (行李)传送带 take the lead 前面带路 government delegation 政府代表团 tidal bore 涌潮 vacationing group 休假团 tour leader 旅游团领队 study/survey group 考察团 travel service 旅行社 regular flight 定期航班 14 旅游英语 extra flight 加班机 arrival platform 下客站台 charter 包机 behind schedule 晚点 direct flight 直航班机 berth/bunk 火车铺位 passenger plane 客机 caboose 乘务员车 baggage claim area 行李认领区 dining car 餐车 peak/off season 旅游旺季/淡季 dome car 旅游观赏车厢 immigration control 入境检查 junket 公费旅游 emigration control 出境检查 luxurious tour 豪华游 formality 手续 make a sightseeing tour 游山玩水 accommodation train 慢车 Situational Conversations 情景对话 1. Greeting 迎接 Scene 1 (A: Local guide; B: Tour leader) A: Excuse me sir, but are you Mr. William Smith, B: Yes, I am. A: How do you do，Mr. William Smith? I’m Wang Feng, your local guide from CITS?. B: How do you do，Mr. Wang? Nice to meet you. A: Nice to meet you, too. Welcome to Hangzhou. Could you tell me whether everyone of the group is here，Mr. William Smith? B: I’m sorry to say that one couple didn’t come for sudden illness. We have twenty three people including me now. A: That’s all right. But we’ve got to make some change in room arrangements. B: Sorry to cause you the trouble. Part I INBOUND ENGLISH 15 A: No trouble at all. Have all got their luggage? B: Let me see. Yes they have. A: Shall we bring them to the bus? B: Sure. Take the lead please. I’ll bring up the rear. A: Ladies and gentleman, attention, please. Now please follow me to the bus. Scene 2 (A: Guide; B: Tour Leader; C: Stranger) A: Excuse me, but are you Mr. Brown from Canada? C: No. I’m Peter from America. A: I ’m so sorry. C: Never mind?. A: Excuse me. Are you Mr. Brown from Canada? B: Yes, I am. Are you our local guide here? A: Yes. My name is Li. Welcome to Hangzhou. B: Thank you. A: How was your trip? B: Pretty good. People were chatting and drinking tea all the way. But this is an old group. They are getting off the train slowly now. A: No hurry. But can I have the baggage check first? B: Of course. Here you are. There are 18 pieces altogether. A: Good. I’ll see to it that they go to our hotel as soon as possible?. Is everybody here now? B: Let me check. Yes, all here. A: Before we move, could you tell the guests to follow my flag since it’s so crowded here? B: Sure. You go ahead and we will follow you. 16 旅游英语 Scene 3 (A: Guide; B: Tour Leader; C: Manager) A: Excuse me, but aren’t you Mr. Smith? B: Yes, I am. A: I’m a guide from the China Travel Service. My name is Peter Wang. B: How do you do, Mr. Peter Wang? A: How do you do? Our manager, Mr. Li has come to meet you. May I introduce him to you? B: Of course. A: This is our manager Mr. Li. This is Mr. Smith from the U.S.A. C: Hello, Mr. Smith. Welcome to China. B: Hello Mr. Li. It’s really kind of you to come to meet me. C: It’s my pleasure. I hope you have enjoyed your trip. B: Yes, very much. Thank you. C: Hope you will have a good stay here, too. B: I’m sure I will. Thanks a lot. A: Your bag seems heavy. May I help you with it? B: No, thanks. I can manage it by myself. A: All right. Our car is waiting over there. Let’s go. 2(Transferring 转移 Scene 1 (A: Guide; B: Tour Leader; C: Tour Member) A: Good evening, ladies and gentlemen. Are we all on the bus? B: Just a moment please. Mrs. Johnson is not here yet. A: Where is she? B: There she comes. C: I’m sorry. Am I the last one? A: Yes, but that’s all right. I guess you are attracted by the beauty of the airport, aren’t you? Part I INBOUND ENGLISH 17 C: Well, yes! But now I’m ready to go. B: Yes. A: Ok. Ladies and gentlemen, on behalf of the China International Travel Service and our driver, I would like to extend our warmest welcome to you all. Welcome to Hangzhou! Welcome to the Paradise on Earth! Our Driver is Mr. Zhang who has a driving experience of 15 years, and my name is Li. During your stay in our city, Mr. Zhang and I will be at your disposal?. We’ll do everything possible to make your visit a pleasant experience. If you have any problems or requests, please do not hesitate to let us know. Now, we are heading for our hotel, the Lake View Hotel, a luxurious four-star hotel located right on the famous West Lake. It takes about 40 minutes. So please sit back and relax yourselves while I’m giving you some general information of our city. B: That’s great. A: Here is the largest river in our province, Qiantang River. It covers a distance of 610 kilometers and is known for its tidal bores. B: Right. I’ve heard of it before and once saw it on TV. It was fascinating. A: Now we have come to the lake side. Most part of the lake is lighted. When the lights are on, it’s really attractive. B: It must be! But we are also looking forward to seeing it in day time tomorrow. A: Tomorrow comes very soon. And here is our hotel. Good night and have a good stay! Scene 2 (A: Guide; B: Tourist) A: Good evening, Madam and Sir. Welcome to Hangzhou. B: Thank you. Thank you for your coming to meet us. A: It’s my pleasure. Now you’ve arrived at the paradise on earth. B: Yes. We’ve heard of Hangzhou many times as the paradise on earth. What does ―Hangzhou‖ actually mean? A: This is a real good question. According to the geological research, the present city proper was part of the sea in the ancient times. If people wanted to come here, they could only come by 18 旅游英语 boat. For that meaning in Chinese ―Hang‖ is the word. And ―Zhou‖ simply means an area. B: Thank you very much. And what is Hangzhou famous for? A: In general, Hangzhou is famous for its long history, beautiful scenery and abundant products. I’ll give you more details while our trip goes on. B: This is our first trip to your city. I was told it was a very popular scenic city among the Chinese. A: They told you right. In China, there is an old saying which goes like this: Up in heaven there is paradise, down on Earth there are Suzhou and Hangzhou?. So, Chinese people consider Hangzhou as the paradise on Earth. Hangzhou saw its heyday during the Southern Song Dynasty, when it served as the capital for the whole China. Thus, Hangzhou is one of the six ancient capital cities in China. B: How big is the city of Hangzhou? A: The city covers an area of 3068 square kilometers with a population of 3.73million. And it is still growing. As for the population in China, I have a piece of very important information for you, that is the No. 1.3 billion person in China was born in Beijing on January 6, 2005. B: Look, there is a suspension bridge straight ahead of us. A: Yes. The suspension bridge we are on is called Qiantang Bridge No 3. Qiantang Bridge No1 is on your left hand side and No 2 is on your right. We will build altogether 10 bridges across this river in the near future. B: China is developing so fast. The whole country is like a huge construction site. No wonder people say the national bird of China is the crane. A: You bet. Look at the skyscraper? on your right. This is the second tallest building in Hangzhou—the Telecommunication Tower. It has 44 stories and is approximately 220 meters high. B: I can see the city is growing fast. A: Yes. It is growing taller and bigger. Now we are on a new road leading to the West Lake. B: Oh, what a beautiful lake! A: This is the famous West Lake in Hangzhou. Strange enough, there are altogether 36 west Part I INBOUND ENGLISH 19 lakes in China. But this one overshadows all the others. B: How interesting! What are those plants in the lake? A: They are lotus. The West Lake is famous for its lotus blossom in summer. Here we are at the Shangri-la Hotel. I’ll ask the bellboy to take care of your luggage and I will help you to check in. B: Thank you. Notes 注释 ? CITS :中国国际旅行社的英文缩写，全称为 China International Travel Service, 是中国最 大的涉外旅行社之一。 ? Never mind:没关系。 ? I’ll see to it that they go to our hotel as soon as possible: 行李服务是涉外旅游团队服务的 一个重要服务环节。导游员要确保客人的托运行李尽快送达所住饭店。 ? be at your disposal:任您使用，为您服务。 ? Up in heaven there is paradise, down on Earth there are Suzhou and Hangzhou: 上有天堂，下有苏杭。 ? skyscraper:摩天大楼。 Useful Sentences 必学句型 1. Excuse me sir, but are you… 对不起，请问先生您是不是…, 2. I’m Wang Feng, your local guide from… 我叫王封，来自…，是你们的地陪。 3. Is this your first trip to Hangzhou? 这是您第一次来杭州吗, 4. I’m sorry to say that… 我很抱歉的说…… 20 旅游英语 5. Sorry to cause you the trouble. 给你带来麻烦，真不好意思。 6. I can manage it all right. 我自己能行。 7. Ladies and gentlemen, may I have your attention, please? 女士们，先生们，请大家注意一下好吗, 8. On behalf of the China International Travel Service and our driver, I would like to extend our warmest welcome to you all. 我代表中国国际旅行社和我们的司机，向大家表示最热烈的欢迎。 9. I will be at your disposal. 我将竭诚为你服务。 10. The city covers an area of …square kilometers with a population of…. 这个城市的面积为……, 人口是……。 11. I hope you have had a pleasant trip. 我想你的旅途一定很愉快吧。 12. I hope you will have a good time in Hangzhou. 希望你在杭州玩的愉快。 Passage Reading 阅读材料 Passage 1 Welcome Speech Good evening, ladies and gentlemen. Welcome to Shanghai. Please sit back and relax. Your luggage will be sent to the hotel by another bus, so you don’t have to worry about it. First, please allow me to introduce ourselves. Our driver is Mr. Zhang. He has 15 years of driving under his belt. So you are in very safe hands. My name is Mei Lifang, but you may just Part I INBOUND ENGLISH 21 call me May. We are from Shanghai China International Travel Service. On behalf of Shanghai CIST, I’d like to extend a warm welcome to you all. During your stay in our city, we’ll do everything possible to make our visit a pleasant experience. If you have any problems or requests, please don’t hesitate to let us know. You are going to stay at the Peace Hotel, a time-honored and well located five-star hotel. As you’ll stay in our city for two and a half days, you will do well to remember the number of our bus. The number is 72056. Let me repeat: 72056 is our bus number. I hope you will enjoy your stay in my city. Passage 2 Introduction to Hangzhou Since ancient times, Hangzhou has been noted as a land flowing with milk and honey, if not an out-and-out Shangri-la. As the existing records hold it, a long, long time ago, this place was but a vast body of water connected with the present-day Pacific. An emperor journeyed here by boat for inspection. His boat was moored somewhere about today’s children’s palace of the city. Now to mark his trip the emperor named the place ―Yuhang‖ which was later converted into Hangzhou, which literally means a place accessible only by boat. The city rose to fame after the Grand Canal was completed in the Sui Dynasty some 1,300 years ago. In the ensuing years, several kingdoms set up their capitals here. It was in the Southern Song Dynasty that Hangzhou saw its heyday. In 1275 the Italian traveler Marco Polo paid a visit to Hangzhou during his term of office as an envoy in the Yuan Dynasty. Under his pen, the city was depicted as ―the most elegant and graceful city on earth‖. Exercises 练习 1. Reading and Translation Good afternoon, ladies and gentlemen. Welcome to Shanghai. Please sit back and relax. Your luggage will be sent to the hotel by another bus. So you don’t have to worry about it. First, please allow me to introduce ourselves. Mr. Zhang is our driver. He has 20 years of 22 旅游英语 driving under his belt, so you are in very safe hands. My name is Guo Qiang. We are from CITS Shanghai. On behalf of my company and my colleagues, I’d like to extend a warm welcome to you all. During your stay in our city, Mr. Driver and I will be at your disposal. We’ll do everything possible to make your visit a pleasant experience. If you have any problems or questions, please don’t hesitate to let us know. I hope you will have a good time in Shanghai. 2. Complete the Following Dialogue s in English 1) (A: guide; B: guest; C: manager) A: 对不起，请问您是史密斯先生吗, B: 。 A: 我是浙江中国国际旅行社的导游王永俊。 B: , Mr. Wang ? A: 你好。我们的林经理来接你了。我来介绍一下吧。这是我们的经理林先生，这是来自美 国太平洋旅游企业有限公司 (American Pacific Delight) 的史密斯先生。 C: 你好史密斯先生，欢迎你来到杭州。 B: 。 C: Oh, it is a pleasure. 你的旅途一定很愉快吧。 B: 。 C: 这是你第一次来杭州吗，Mr. Smith ? B: 。 C: 希望你在杭州玩的愉快。 B: 。 A: 客人都在了，我们上车吧。 车子在停车场等我们呢。 2) (A: Guide; B: guest 1; C: guest 2; D: tour leader) Part I INBOUND ENGLISH 23 A: Excuse me, but are you Mr. Brown from the United States of America? B: 我不是，我想你是弄错了。 A: ________________________. B: 没关系。 C: 哦， 我是来自美国的旅游团成员。 布朗先生是我们的领队，他在那儿。 A: Thank you. A: 对不起，你是来自美国的布朗先生吧, D: ________________ 。 A: 你好，布朗先生，欢迎来到杭州。 我是中国青年旅行社的导游，叫刘伟。 D: ____________________________________。 A: 一路上好吗，布朗先生, D: ____________________________________。 A: 人都到齐了吗, D:________________________________________。 A: 我们的车就在外面停车场，我们走吧。 3. Role-play Situation A You are at the airport to meet a tour group of 25 people by the name of ZJCITS-050325. Its tour leader is Mr. Dow. Several groups have arrived. Find Mr. Dow, greet him and his group and show them to the bus according to the working procedure. Situation B You just met a couple who came from Shanghai to Hangzhou by train. You are on the way from the train station to Shangri-la Hotel where they are going to stay. Express your welcome to them and introduce to them what you see on the way. 24 旅游英语 Unit 2 Checking in at the Hotel 登记入住 本课导读 导游员在迎接客人之前需与客人将要下榻的饭店联系，确认客人的用房预订情况，包括用房数， 用房类型等，以便客人抵达后能顺利入住。客人抵达酒店以后，导游员应立即与酒店前台接洽，协助领队/客人办理入住手续 。而酒店接待员则应礼貌地请客人出示护照 、填写登记表 、向客人分发钥匙等。导游员在安排好客人入住以后，要向客人简单介绍酒店的主要设施，如餐厅 、酒吧 、健身房等;同时要向客人说明第二天的大致行程和见面时间。这样方可向客人道别。 Special Terms 专业词汇 tour group 旅游团队 passport 护照 bellboy 酒店行李员 reception/front desk 前台/总台 book 预订 receptionist 前台服务员 business center 商务中心 information 问讯出 card key 卡式钥匙 suite 套间 check in 入住 deluxe suite 豪华套间 credit card 信用卡 presidential suite 总统套间 double bed 双人床 single room 单人间 housekeeping 客房服务 twin room 标准双人间 key slot 钥匙槽 assistant manager 大堂副理 king-size /queen-size bed 加大床/大床 front office manager 前台部经理 lobby 大堂 duty manager 值班经理 make a reservation 预订 reception supervisor 接待部主管 Part I INBOUND ENGLISH 25 manager of room division 客房部经理 staircase 楼梯 peep hole 猫眼 elevator/lift 电梯 revolving door 旋转门 veranda 走廊/阳台 receipt 收据 beauty parlor/salon 美容部 bellboy/bellman 行李员 IDD telephone 国际直拨电话 health center 健身中心 indoor swimming pool 室内游泳池 bicycles for rent 自行车出租 multifunction hall 多功能厅 breakfast voucher 早餐券 room service 客房用餐服务 registration form 登记表 wardrobe 衣柜 luggage/meal delivery 送行李/餐 wall lamp 壁灯 registration form 登记表 lobby bar 大堂吧 Situational Conversations 情景对话 1(Group check-in 团队入住 Scene 1 (A: Local guide; B:Tour leader; C:Receptionist) C: Good evening! Welcome to our hotel. A: Good evening! I’d like to have two suites, five singles and four twins. C: Have you made a reservation? A: Yes. We’ve booked them for our tour group from the Unite States. I’m from China International Travel Service and the group code is ZJCITS-A0509024 with 17 passengers. C: I’m sorry, but I don’t see your reservation here. A: I’m sure we have made a reservation. I reconfirmed? it before I came. Could you check again or contact the Sales Department? C: All right. Let me check again. Ah, yes, here it is. Two suites, five singles and four twins for CITS. B: Any problem? 26 旅游英语 A: No, everything is all right. B: Are the rooms ready? C: Yes, they are. But can I have your passports, please? B: Sure. Here you are. C: Thank you. Would you please fill in these registration forms? B: The forms are finished. Shall we have the keys to our rooms? C: Here are the keys. Have a good stay in our hotel. B: Thank you. We will. Scene 2 (A: Guide; B: Tour leader; C: Receptionist) A: Mr. Smith, let’s first make sure of the rooming. We’ve booked 11 twins for 22 people according to the name list you sent us. Is that O.K.? B: Well, thank you. But one of the tour members, that’s number 8 on the name list, insists on having a single room. Is it possible to split one twin room into two singles? A: I see. Let me talk with the receptionist about it. (To the receptionist) Hello, I’m the local guide of the Inter Pacific Tour. C: Just a moment, sir. Let me check the list. Yes, we are holding 11 twins for two nights for you. A: That’s right. But there is a change. Can we have 10 twins and 2 singles instead? C: Yes, we do have single rooms at the moment. But you’ll have to pay for the other single. A: I see. What’s the room rate? C: The rate is $50 per night. You will stay for two nights. B: O.K. Here is $100. C: Thank you. May I see your group visa, please? B: Yes, sure. Here you are. C: Thank you. Here are the registration forms. Please help your client fill them out. And here are the keys. I hope you will enjoy your stay at our hotel. B: Thank you. We will. Part I INBOUND ENGLISH 27 2(Walk-in check-in 无预订散客入住 ( A: Guide; B: Receptionist; C: Tourist) A: Excuse me. I’m from CYTS(China Youth Travel Service) Zhejiang. My guests Allan and his wife have just arrived with their two children. B: Welcome to our hotel. Have you made a reservation? A: No. Could I have two adjacent rooms? with twin beds? B: Let me see… sorry, we don’t have any adjacent rooms left. Would you like to have two double rooms? One of them faces the beautiful West Lake. A: Allan, what’s your idea? C: Can I have two double rooms facing the lake? B: No, I’m sorry. It’s high season?. Lots of tourists are flooding into our city, so it’s difficult to get rooms facing the lake in our hotel without reservations. C: Okay, I’ll take the two rooms you’ve offered. B: Would you please fill in? this registration form? C: Certainly. By the way, I’d like to confirm the room charge. B: Yes. The rate is 420 yuan for each. C: What is the check-out time? A: The check-out time is 12:00 noon and 6:00 p.m. C: And what are the service hours for the coffee shop? We’d like to get a bit to eat. B: It’s open from 9:00 a.m. to 12:00 p.m. Here are your room keys. Have a nice stay. 3(FIT check-in 有预订散客入住 Scene 1 (A: Receptionist; B: Guide; C: Tourist) A: Good evening. What can I do for you, Sir? B: I’m a guide from Zhejiang OTC (Overseas Tourist Company). We’ve booked a twin-bed room with bath three weeks ago for Mr. John Grimes A: Just a moment, please. Mr. Grimes. I’ll check the arrival list. Yes, we do have a reservation for 28 旅游英语 him. Would you please ask him to fill out this form while I prepare the key card for him? B: Sure. Can I use your pen for a minute, please? A: Here you are. B: Mr. Grimes, would you please fill in this form? C: Yes, of course. But what shall I put under ROOM NUMBER? A: Leave it there. I’ll put it in for you later on. C: Here you are. I hope I have filled everything correctly. A: Let me see. Yes, everything is correct. Here is your key, Mr. Grimes. Your room number is th1818.On the 18 floor. And you can sign for your meals and drinks in the restaurants and the bars in the hotel? by showing your key. So please make sure you always have it with you. C: OK. I’ll take care of it. B: All right Mr. Grimes, now let me get a bellboy and ask him to take you to your room. C: Yes, thank you very much. B: Enjoy your stay here, Mr. Grimes. See you tomorrow. C: Thanks. See you tomorrow. Scene 2 (A: Receptionist; B: Guide; C: Tourist) B: Good afternoon. I would like to have a room for my friend. A: Good afternoon, sir. Single or double? B: Single, please. A: Have you made a reservation? B: Yes. He sent your hotel an e-mail last week from Beijing, but he didn’t receive a confirmation letter. A: May I know his name, please? B: His name is Taylor. A: Yes, we’ve received an e-mail from Mr. Taylor. And we are holding a room for him. B: That’s great. How much for a day? A: It’s 240 yuan per night. Part I INBOUND ENGLISH 29 B: Mr. Taylor, the room rate is 240 yuan per night, how do you like it? C: All right. I’ll take it. A: How long do you plan to stay, Mr. Taylor? C: Until Wednesday. I’ll check out on Wednesday morning. A: Would you please fill in the registration form, Mr. Taylor? I’ll get a bellboy to take your bags and show you to your room. B: Thank you very much. A: Are you here on business, Mr. Taylor? B: It’s partly for business and partly for pleasure?. This is my first trip to Shanghai and I’m very eager to see the city. So I may spend the first day or two just sightseeing. A: Very good. This is your room key. It’s room 818. Enjoy yourself. B: Thanks a lot. Notes 注释 ? reconfirm 是― 再确认‖，这是旅游行业里一个重要的步骤。所有的预定在团队即将抵达 时都必须进行再确认，以确保团队接待的顺利操作。 ? adjacent rooms 相临的房间 ? high season 是旺季，淡季为 low season. ? 入住酒店必须填写住宿登记表。―填‖ 即可用 fill in，也可用 fill out。但两者有所区别。 fill in 表示―填写‖，而 fill out 则表示―填好‖。 ? 在餐厅或酒吧你可以签单。也就是说可以不用当时付现金而等到离店时一起结帐。 ? for business 出差, for pleasure 游玩 , 一半出差，一半游玩。 Useful Sentences 必学句型 1. What can I do for you, Sir? 需要帮忙吗，先生, 2. Have you made a reservation? 30 旅游英语 你有预定吗, 3. Do you want a single room or a double room? 你是想要单人间还是双人间, 4. How many people are there in your party? 你们一起有几个人, 5. Could you fill in this registration form? 请你填一下这个住宿登记表。 6. You may keep your key until you check out. 离店之前你可以自己拿着(房间)钥匙。 7. What are the service hours for the coffee shop? 咖啡厅从几点开到几点, 8. How long do you plan to stay? 你准备住几天, 9. May I help you with your bags, sir? 需要我帮你拿行李吗，先生, 10. In whose name has the reservation been made? 你是用谁的名字预订的, 11. May I confirm your departure date? 我可以核对一下你的离店时间吗, 12. I would like to extend my stay by two days. 我想续住两天。 13. We will inform you when the room is available. 房间好了我们会告诉你的。 14. How many pieces of luggage do you have in all? 你们总共有几件行李, 15. How do you spell your name, sir? 你的名字怎么写，先生, Part I INBOUND ENGLISH 31 Passage Reading 阅读材料 Passage 1 Ladies and Gentlemen, may I have your attention please? I’d like to tell you something about the hotel we’re going to stay in. This hotel is a first-rate hotel and has been chosen as the favorite place to stay by VIPs, official guests and businessmen from all over the world. There are over 350 rooms of international standard, including single rooms, double rooms and suites. There are two spacious Chinese restaurants offering all styles of Chinese cooking. They are located on the seventh floor. On the first floor, there is a deluxe western-style restaurant. Tomorrow morning we are going to have our breakfast there. There are also a bar, a 24-hour café and an outdoor patio with drinks. If you want to do some exercises, you can go to the health center, where there are billiard room, bowling alley and indoor swimming poor. They are ready to serve you at your convenience. If you want to have more details, you can get a brochure from the Front Desk. If you have any questions, please feel free to ask me. Thank you for your attention. Passage 2 Good evening, ladies and gentlemen. Welcome to the Central Hotel. Your room keys and breakfast vouchers are in the envelopes on this table. They are arranged in alphabetical order. Please take the one which bears your name. Breakfast is served from 7:00 a.m. to 10:00 a.m. at the restaurant on the seventh floor. Upon your arrival there tomorrow morning, please hand the waiter your voucher. We will leave the hotel at 9:00 o’clock for sightseeing tomorrow. So we’ve arranged your wake-up call for 7:00. Those who want to get up earlier can contact with the operator to set yours for whatever time you like. We will stay here for two nights. So you don’t need to pack tomorrow morning. The door of your room locks automatically. Please make sure that you have your room key with when you leave the room. The tap water in your room is not drinkable. Please drink mineral water or the water in the flask. Your baggage will be delivered to your room soon. Good night ladies and gentlemen and see you tomorrow at 9:00. 32 旅游英语 Exercises 练习 1. Reading and Translation The Museum of the First Qin Emperor’s Terracotta Army In March 1974 when several farmers were sinking a well about 1.5 kilometers east of the First Qin Emperor’s Mausoleum, they came upon many fragments of terracotta figures, the results of archaeological excavation showed that it was an oblong pit with terracotta warriors and horses. In 1976, two more pits were discovered 20 meters and 25 meters north of the former one respectively. They were then named Pit 1, Pit 2, and Pit 3 by order of discovery. The three pits cover a total area of 22,780 square meters. The new discovery stirred up a sensation all over the world. In order to provide the historic artifacts with adequate protection, a museum was set up upon the approval of the State Council in 1975 and was officially open to the public on October 1, 1979. As one of the top ten places of historic interest in China, the Museum of the First Qin Emperor’s Terracotta Army was listed as the world heritage by UNSECO in 1987. 2. Complete the Following Dialogues in English: 1) (A: Receptionist; B: Guide; C: Guest) A: Good evening. _________________________, sir? B: 两星期前我的客人Tom Jordan预订了一个大床间和一个标准间。 A: his last name, please? B: . A: Thank you. 请您稍候，我查一下抵达统计表…… 是的，我们有他的预订，是一个大床 间和一个标准间。 大床间是给 Mr.和 Mrs. Jordan 的，标准间是给 Betty 和 Mary 的， 对吗, B: 。 A: 请你让他填一下这张住宿登记表好吗, Part I INBOUND ENGLISH 33 B: 。 A: 我可以再确认一下他的离店时间吗, thB: It is on the 9. A: Mr. Jordan, 你是用什么付账的, C: 。 A: 能不能把你的信用卡给我刷一下, C: . A: 谢谢。 2) (A: Receptionist; B: Guide; C: Guest) B: Good afternoon. I would like to have a room. A: 下午好，先生。 你是要单人间还是双人间? B: Single, please. A: 请问你有预订吗? B: 上星期我从北京给你们发了封电子邮件, but I didn’t receive an answer. A: ? B: The name is Taylor. A: 是的，我们收到你的邮件了. And we are holding a room for Mr. Taylor. B: That’s great. 一晚上多少钱? A: It’s 240 yuan per night. B: Mr. Taylor, the room rate is 240 yuan. 你觉得怎么样, C: 可以。就住这吧。 A: Mr. Taylor，你准备住几天 ? C: Until Wednesday. I’ll check out on Wednesday morning. A: Would you please , Mr. Taylor? I’ll to take your bags and show you to your room. C: Thank you very much. 34 旅游英语 3. Role-play Situation A You are working as a receptionist. Now a couple of American just came into your hotel and coming to the front desk. Greet them and check them in properly. Situation B The tour leader of a group of 30 British has just finished the check-in and is ready to deal with the delivery of the suitcases. You are a bellboy on duty. Work with the tour leader and do your job in a good manner. Part I INBOUND ENGLISH 35 Unit 3 Itinerary Planning 行程安排 本课导读 在旅游团抵达之前，地陪通常应该仔细阅读接团计划，了解客人的情况以及他们的要 求，并据此制定出初步的行程安排。当然，一个旅游团的行程的最终决定是要跟领队或全 陪商量进行的。因此， 在团队入住以后，地陪应及时和领队或全陪商量次日的行程安排。 在行程安排的过程中，地陪应认真听取领队或全陪的意见。在发生意见不一至的情况下， 要在平等的基础上，本着客人利益至上的原则进行处理。切忌将自己的主观意见强加给别 人。 Special Terms 专业词汇 Itinerary 行程/活动安排 theme park 主题游乐公园 be settled 安排好了 theater restaurant 演剧餐厅 relaxing 休闲的，从容的 monastery/temple 寺庙 lake cruise 游湖 lagoon 泻湖 take the boat 坐船 silt 淤泥 dock 船码头 causeway 堤 tourist attraction 旅游点 circumference 周长 travel 旅游/旅行 dredge up 疏浚 tourism 旅游业 weeping willows 柳树 tourist assets 旅游资源 sycamore tree 法国梧桐 tourist boom 旅游热 sweet osmanthus 桂花树 tourist ghetto 度假村 camphor 樟树 tourist resort 旅游胜地 lotus 荷花 36 旅游英语 plum 梅花 conducted/guided tour 有导游的旅游 chrysanthemum 菊花 family group 家庭旅行团 tulips 郁金香 special-interest tour 特殊兴趣游 cedar 雪松 optional tour 选择性旅游 departure 出发 at your request 按照您的要求 excursion 远足/游览 private residential garden 私家园林 tentative 暂定的 imperial garden 皇家园林 memorial hall 纪念馆 monastic garden 寺庙园林 flexibility 灵活性 scenic spot 风景点 city tour 城市游 set out/start off 出发 package tour/trip 包价旅游 have a break 休息 sightseeing trip 观光旅游 historical relics 历史遗迹 Situational Conversations 情景对话 1. Planning a boat cruise on the West Lake 安排坐船游西湖 (A: Local guide; B: Tour leader) B: It seems everything else is settled. Shall we have a discussion on the itinerary, Mr. Wang? A: Oh, yes. Have you got anything special in mind that you would like to see? B: I think you know your city better than I do. But this is an old group. Everything has to be slow and relaxing. A: I see. So in the morning, we will leave the hotel at 9:00 for the cruise on the West Lake B: At what time does the boat leave? A: Ten thirty. B: Why do we leave so much earlier? A: We will visit a park before we take the boat. B: I see. But do we have to do that? Part I INBOUND ENGLISH 37 A: No. We can drive pretty close to the dock. B: Can we do that and leave the hotel later? A: No problem if you like. We can put our departure off ?to a quarter to ten in that case. B: That sounds perfect. 2. Planning the itinerary of Hangzhou 安排杭州游行程 (A: Local guide; B: Tourist) A: Mr. Allen, now that you’ve finished with your check-in, before you rest, shall we have a brief discussion on what we are going to do tomorrow? B: Yes. You are very considerate. When shall we start tomorrow morning? A: I planned to leave at 9:00. Is that all right? B: Yes, that will be fine. Will we have a busy day tomorrow? A: Not really. We will have a boat ride on the West Lake in the morning after visiting a beautiful park. Lunch will be in a restaurant near the attractions. B: That sounds very pleasant. I’m looking forward to it. A: For the afternoon, we will tour to a Buddhist temple called Lingyin Temple. And then we will have an excursion? to a tea farm where you will learn about the green tea. B: The green tea arouses my interest. But we have seen quite a few Buddhist temples. A: You are right. But I can promise you something very different in this temple. There are a hill of stone carvings and grottos aged from 700 to over 1,000 years. They are worth seeing. B: OK. We will do that then. Thank you for your telling me this. A: It’s my pleasure. 3. Discussing a visit to Chairman Mao’s Memorial Hall 讨论参观毛主席纪念堂 (A: Guide; B: Tour leader) B: Miss Li, shall we start discussing the itinerary? A: Yes, if you are ready. I’ve worked out a tentative itinerary? here. Please go over it and let me hear your opinion on it. 38 旅游英语 B: You are efficient. Let me see. Don’t you think it would be better to visit Chairman Mao’s Memorial Hall on Sunday rather than on a weekday? A: Why is that? It is very crowded on Sundays. B: That’s exactly what I mean. We’d like to see how the Chinese people pay homage to? this great man. A: If we go on Sunday, we will spend several hours waiting in the line. We will have to cancel the other destination we have planned. B: I don’t see what the problem would be with seeing Chairman Mao’s Memorial Hall and the other places we talk about all on the same day. A: I don’t think you realize how many people will be visiting there on Sunday, and how long it will take us to go through these sites. B: We would really like to see it on Sunday. Why don’t we visit a few more places of interest before lunch. A: Whatever you prefer. B: We can arrange our lunch in a fast-food restaurant instead of this fancy Dragon Restaurant. A: That will save our situation. B: Thank you for your flexibility. A: You are welcome. 4. Discussing the itinerary for Beijing Tour 讨论北京游行程 (A: Guide; B: Tourist) A: This is the tentative plan I’ve made for the following days. Please go it over. Are there any special places you are interested in? B: I have an itinerary provided by the travel agency in the U. S. They have listed the places we are supposed to see here. A: May I see the list, please? B: Here you are. But I’m sure you know much better than those in the far U.S. You are the boss now. We will listen to you. Part I INBOUND ENGLISH 39 A: Thank you for your trusting me. According to my plan, the first day, that’s tomorrow, to start the day, we will visit the largest square in the world, Tian’anmen Square. Then I’ll show you to the Palace Museum right to the north of the square. Before lunch, we will have a tour to the Summer Palace where our lunch is reserved. B: That sounds very attractive. A: The morning is a bit tight? but the afternoon will be relaxing. We will go to see the pandas in the zoo before visiting a souvenir shop. B: Yes. We would like to buy some souvenir very much. A: The second day will be long. We will go out of the city to the Ming Tombs and the Great Wall. B: That would be tough. Do I have to climb the Great Wall? A: It’s all up to you. We’ll see on the spot?. B: What will we do on the third day? A: We’ll take you to a big and famous temple, the Temple of Heaven. After lunch, we’ll have to leave for the airport. B: Everything sounds great. Thank you very much. A: You’re welcome. See you tomorrow at 9:00 then. 5. Discussing the itinerary for the Tour of China 讨论中国游行程 (A: Tour leader; B: Guide) A: How is the itinerary you’ve prepared for our group? Did you receive the fax that we sent to your company? B: Yes, I did. Here is a copy of the itinerary I’ve prepared for your group. Please read it to see if there is a need of any change. A: We’re visiting a hutong in Beijing. That’s marvelous. I’m sure everyone on the group will be excited to learn about the visit. B: A visit to Children’s Palace has been arranged in Shanghai. There you can see children learning all kinds of skills such as singing, dancing, drawing, writing calligraphy, learning English and so on. 40 旅游英语 A: That will be fun. And Mrs. Johansson and several other ladies, in particular, will appreciate the opportunity because they used to work at kindergartens. B: The Church visiting is put in Hangzhou, where the itinerary is more relaxing. A: Where are we going to have the bicycle riding? B: I planned it in Lijiang, Yunnan Province. The landscape there is worth seeing in that way. A: It’s very considerate of you. I’m glad to have to be my national guide. I can almost see a happy and successful cooperation now. B: Thank you. I’m sure we will have it. Notes 注释 ? 推迟出发时间。 ? excursion 一般用于去离市区稍远的地方的团体旅游。 ? to work out a tentative itinerary 制定出一个暂定的行程。 ? pay homage to somebody. 向某人表示敬意。 ? tight 指行程紧。 也可用于资源等的紧张， 如 The hotel rooms in Shanghai are always tight. ? on the spot 现场/当场。 如 pay on the spot 指现付。 Useful Sentences 必学句型 1. Shall we have a discussion on the itinerary? 我们来讨论一下行程吧。 2. Have you got anything special in mind that you would like to see? 你有没有特别想要去看的地方的, 3. This is the tentative plan I’ve worked out. Would you please go over the details? 这是我列的一个暂时的行程。请你过目看一下。 4. Perhaps you would like visit the old part of Hangzhou, 或许你想去看看杭州的老城区, Part I INBOUND ENGLISH 41 5. It might be a good idea to… 也许去……是个好注意。 6. For the afternoon, we will tour to… 下午我们要去参观…… 7. It’s all up to you. 你看着决定吧。 8. Please read/check it to see if there is a need of any change. 请看/检查一下看看是否需要有什么更改。 9. We have a number of places that are worth visiting. 我们有好多值得参观的地方。 10. I think we’d better make it 10:30, in case we get caught in the traffic. 我看我们最好还是定在10:30，以防万一碰到堵车。 11. Wouldn’t it be better to…? ……会不会更好一点, 12. I think you will find …interesting. 我想你会对……感兴趣的。 Passage Reading 阅读材料 Seal-cutting Seal-cutting is a unique part of the Chinese cultural heritage. It is traditionally listed along with painting, calligraphy and poetry as one of the ―four arts‖ which an accomplished scholar is supposed to master. The art dates back about 3,700 years to the Yin Dynasty and originated from the cutting of oracle inscriptions on tortoise shells. It flourished in the Qin Dynasty, when people engraved their names on utensils and documents to show ownership. Lout of this grew the cutting of personal names on small blocks of horn, jade, or wood, namely, the seals as we know today. Character on seals may be cut in relief or in intaglio(凹雕)。 The materials for seals could be 42 旅游英语 wood, stone, horn, red-stained Changhua stone, jade, agate, crystal, ivory, or even gold. Seals cut as works of art should be remarkable in three aspects--calligraphy, composition and the engraver’s handwork. The artist should be good at writing various styles of the Chinese script. He should know how to arrange within a small space a number of characters- some with many strokes and others with very few- to achieve a graceful effect. He should also be familiar with the various materials- stone, brass or ivory- so that he may apply the cutting knife with the right exertion, technique, and even rhythm. Exercises 练习 1. Reading and Translation At 9 o’clock we left the hotel. We also had constant rain this day. However the whole group had a very high spirit for the sightseeing: Dr. Sun Yatsen Memorial Hall, Cheng Family Temple, and Nanyue Museum in the morning and Shamian Island in the afternoon. As it was the last day of the trip many guests wanted to do shopping. Miss Wu led us to the Friendship Store on Huanshi East Road which is a good place for Chinese silks, garments, jewelry, arts and crafts, curios, Foshan paper cut, porcelain and lacquer ware. The guests were so interested in the items in the Store that we had to put off our dinner which had been arranged beforehand at 5:30 till 7:30. At dinner Mrs. Pike commented that Guangzhou maintained its unique culture traditions different from the other cities in China, including its distinctive delicious, world-famous cuisine which all the guests liked so much. 2. Complete the Following Dialogue in English: 1) (A: guide B: tour leader) B: 王先生，其它事情都安排好了，我们来讨论一下我们的行程吧。 A: Oh, yes. Have you got anything special in mind that you would like to see? B: 你比我更了解你的城市。但是我们这是个老人团，所以一切都得慢慢来，放轻松点。 A: I see. So in the morning, we will leave the hotel at 9:00 for the cruise on the West Lake Part I INBOUND ENGLISH 43 B: , A: 十点半。 B: 。 A: 坐船之前我们还要参观一个公园。 B: I see. But do we have to do that? A: No, 。 B: Can we do that and 晚一些离开饭店, A: No problem if you like. 这样的话我们可以推迟到九点四十五分出发。 B: 这样很好。 2) (A: travel clerk B: guest) A: Good morning! B: __________________. A: 需要帮忙吗 , B: My wife and I want to see the places of interest in Hangzhou. 你能给我们安排一下吗, A: , B: 两天，明天和后天。 A: The first day, 你可以参观北线，第二天去看南线。 B: ____________________________________。 A: The north routine includes , the south routine covers . B: 听起来不错，这要多少钱, A: 每人700 元。 B: ________________________________________。 A: 除了上述所有景点的门票 It also includes a private car and guide for two days and two 44 旅游英语 lunches. B: The price sounds reasonable. We will take it. 我们需要现在就付钱还是… A: ，或行程完了以后也可以。 B: Thank you. 能不能让导游明天早上九点到望湖宾馆来接我们, A: ， 请把您的房间号码留给我们好吗, B: Sure. It’s 218. A: 导游明天肯定会来接您的。再见。 B: 谢谢，再见。 3. Role-play Situation A Mr. Smith, a foreign teacher working in Hangzhou, intends to have a one-day tour in Hangzhou Help him work out an itinerary. Try to cover most of the well-known places in an efficient way. Situation B Philip and his wife come to you for an arrangement of a four-day tour including Hangzhou, Shanghai and Suzhou. Plan the tour for them. Part I INBOUND ENGLISH 45 Unit 4 City Sightseeing 市内观光 本课导读 观光游览是旅游的主要目的。在旅游各要素中，观光游览所占的比重是最大的。因此， 在导游过程中，导游员在做好其它服务的基础上，对客人观光游览的实施投入更多的精力。 导游员要充分掌握景区及其相关的知识并随着景区情况的变化进行及时的补充。在讲解过 程中不能千篇一律， 要做到因人而已。对不同年龄、不同职业、不同层次、不同文化背景 和不同兴趣的客人要做到详略得当，繁简适宜，深浅适度。同时还要做到知识性和趣味性 相结合。 Special Terms 专业词汇 entrance/ way in 入口 Scanda / Veda 韦驮 exit/way out 出口 plaque 匾额 gate 大门 clay 黏土 ticket 门票 central axis 中轴线 admission/entrance fee 门票费 architecture 建筑 gate 大门 historical relics 历史古迹 temple complex 寺院 the holy relics of the Buddha 舍利子 grotto 石窟 peak flying from afar 飞来蜂 hand posture/gesture 手印 the crazy monk 济公 Bodhisattva 菩萨 lime stone 石灰岩 Sakyamuni 释迦牟尼 sand stone 砂岩 Maitreya Buddha 弥勒佛 crustal movement 地壳运动 46 旅游英语 sutras pillar 经幢 threshold 门槛 Goddess of Mercy 观音 arch bridge 拱桥 Zen sect 禅宗 stalactite 石钟乳 four heavenly protectors 四大天王 stalagmite 石笋 become enlightened 成佛 reclining Buddha 卧佛 statue 雕像 rockery 假山 ancient pagoda 古塔 persecute 迫害 pavilion 亭子 exonerate 平反 tower 楼/阁 destroy 毁坏 terrace 露台 renovate 重修 up-turning eaves 翘檐 restore 恢复原貌 stele/ stone tablet 石碑 give me back my territory 还我河山 stupa 覆钵式塔 mural 壁画 Situational Conversations 情景对话 1(A Visit to Lingyin Temple 参观灵隐寺 Scene 1 (A: Local guide; B: Tour leader) A: Here we are at the entrance of the Lingyin Temple. B: It is such a huge place. Why is it called Lingyin Temple? A: The founder of the temple was an Indian monk. He wanted to live here as a hermit，because he believed that this was a place for souls.? So he named this temple Lingyin, which means Soul’s Retreat Temple. B: How old did you say the temple is? A: It was first built in 326AD. So it is over 1,600 years old. Though it has been destroyed and 47 旅游英语 rebuilt many times. B: What happened to the temple during the Cultural Revolution? A: That is a good question. As a matter of fact, Lingyin Temple is the only temple which survived the Cultural Revolution here in Hangzhou. And we owe this to our late Premier Zhou Enlai. He ordered a high wall to be put up around the temple, and no one was allowed to enter the complex. B: What about the monks, then? A: They were sent home at that time. Scene 2 (A: Tourist; B: Guide) A: Woo, look, what big guys they’ve got here. B: This is the Heavenly King’s Hall?. Here you can see four guardians, two on each side. They work together to keep the world in peace, prosperity and harmony. A: Liu, I have a question for you. Why two of them look kind and the other two are mean and ferocious? B: Chinese people believe to win peace you have to use both soft and tough tactics. Or, you may call it the balance of ―Yin‖ and ―Yang‖ in Chinese conception. Here in the shrine, facing the main entrance, sits Maitreya Buddha?, or more popularly known as Laughing Buddha. He is the symbol of happiness in China, as Chinese people say ―a carefree mind, a fatty kind‖?. A: Oh, we do have a couple of Laughing Buddha in our group! B: Here we can see the first treasure in this temple, the statue of Veda?. It is the oldest one here, more than 800 years old. And monks say the whole statue was carved out of one piece of huge camphor tree trunk. It is a nice piece, isn’t it? A: Absolutely. B: Now let’s go on to the Grand Hall. You can take photos here, with the Grand Hall as the background. A: Look at the big trees. They must have been here for hundreds of years. 48 Part II OUTBOUND TOURISM B: Yes. They are camphor trees. They live very long. Now we’ve come to the statue of the Buddha. A: Oh, the Buddha here is so impressive! B: This is the biggest sitting wooden Buddha in China, another treasure in this temple. A: Was it made out of one piece of wood again? B: Of course not. It was made up of 24 pieces of camphor wood. In early 1949, the front part of this hall collapsed, and it destroyed three smaller Buddha here. It was restored in the year 1956 under the instruction of Zhou Enlai. This statue is 19.6 meters high, to match the height of the hall. A: How high is the building? B: 33.6m or 110 feet. And the statue was coated with 3 kilo, or 104 ounces of pure gold. His gesture shows that he is giving lectures to his disciples. A: Why is his hair blue? B: Blue is the color of the sky, so he is considered as high as the sky. A: I see. 2(Visiting Jade Buddha Temple 参观玉佛寺 (A: Local guide; B: Tourist) A: Mr. Richard, how do you do? B: How do you do, Mr. Zhang? A: How lucky you have such a fine day today to tour the Jade Buddha Temple. Are you ready to start? B: Yes. We’ll put ourselves in your hand from now no. A: Thanks. It takes about half an hour to get there. B: All right. We eagerly want to know the history of the temple. Could you give us some information about it? A: Yes, with pleasure. The Jade Buddha Temple was built in 1882. It is one of the famous Buddhist temples south of the Changjiang River. Enshrined there are two white jade statues of Sakyamuni brought from Burma, one in a sitting position and the other in a reclining posture. 49 旅游英语 B: Thank you for your explanation. A: It’s my pleasure. Now, let’s go inside to have a look. B: All right. Let’s go. A: This is the main hall of the temple. B: The construction of this hall is so outstanding. It’s not only extremely high, but quite magnificent as well. A: Quite so. In Chinese, we call it ―Da Xiong Bao Dian‖, meaning the Grand Hall. From the ground up to the roof it is briefly thirty feet high. B: It’s wonderful! A: This is the precious jade statue of Sakyamuni brought from Burma more than one hundred years ago. B: It was carved out of pure jade, wasn’t it? A: Yes, certainly. It’s made of pure jade, indeed. B: It must be a very precious and priceless treasure. I’ve been to many countries, yet I haven’t seen such an honorable thing. 3. Cruise on Huangpu River 游黄浦江 (A: Guide; B: Tourist) A: Now, Miss Jenny, we’ve started our cruise on the Huangpu River. The whole trip takes about three hours. B: We’re very interested in sailing along the river, as we can enjoy the beautiful scenery on both sides. Could you be kind enough to tell us something about the River? A: Certainly. This river rises in Jiaxing County, Zhejiang Province. It runs through the city proper of Shanghai to meet the Changjiang River at Wusong, totaling 80 kilometers long with an average width of 400 meters. A boat trip to the Changjiang River enables one to be intoxicated with the magnificent view on both side of the Huangpu River. B: Ah, it’s marvelous! A: Now, we can take a full view of the Bund. This is Shanghai Mansion and that is the Bank of China… 50 Part II OUTBOUND TOURISM B: Shanghai is really a marvelous harbor! There are so many ships! A: Yes. Some of them are from foreign countries. That big one comes from the U.S.A. B: True. Nowadays, the trade between US and China is increasing rapidly. A: There’s an acrobatics show downstairs right now. Would you like to see it? B: That’s a good idea. Let’s go. 4. A Tour to the Palace Museum 参观故宫 (A: Guide; B: Tourist) A: Good morning, Mr. Taylor. According to our schedule, today we’re going to visit the Palace Museum. Are you ready now? B: Good morning, Mr. Chen. I’ m anxious to have a sightseeing there. But it looks like to rain. I want to get my raincoat. Just a moment, please. I’ll be right back. A: Take your time. I’ll be waiting for you here. B: Everything is O.K. now. Let’s set off. A: Now, we are standing on the grounds of the imperial palace. B: Oh! It is gorgeous and elaborate, indeed. A: This is the world-famous Forbidden City where once emperors, empresses and their families lived. B: Yes. I can feel the grandness. A: Let’s move on. B: What exquisite carvings! Mr. Chen, what’s that white terrace? A: That’s the marble terrace on which the three main halls of the front part of the palace were built. B: I’m eager to see what they look like. A: Mr. Taylor, this is the Tai He Dian?. It was formerly used on such occasions as a new emperor’s crowning, the emperor’s birthday and the announcement of important edicts. B: I can well imagine the solemn atmosphere of the scene. This hall is entirely different from any of the royal courts I have seen in the west. My hands are itching to take some snapshots of it 51 旅游英语 as a remembrance of the visit. Do you think it is all right for me to do so? A: Yes, of course. Go ahead. B: Thank you. I’ve made it. Shall we proceed to the next hall? A: Yes. Let’s go on. This is the Zhong He Dian. It was here that the feudal emperors handled their daily affairs. B: How splendid! A peaceful and tranquil atmosphere permeates the place. A: The last of the three is Bao He Dian. It was built in the Ming Dynasty. Banquets and royal examinations were held here. B: Thank you for your excellent explanation. I learned a lot about China. A: It’s my real pleasure. 5. Visiting the West Lake 游西湖 (A: Guest; B: Guide) A: What a beautiful lake! B: Yes. West Lake has been a scenic spot for hundreds of years. This scene is called ―Autumn Moon over the Calm Lake‖. We can have a fine view of the moon from this platform in the evening. A: You see, the green hills and clear waters really provide magnificent scenery. B: That’s why people call West Lake a dazzlingly brilliant pearl. A: Would you recommend some more scenic spots to see around West Lake? B: Yes. There are ten most well-known scenic spots. They are known as ―the Top Ten Views‖. A: They are Snow Remnants on the Broken Bridge, Three Pools Mirroring the Moon, Twin Peaks Piercing to the Clouds, Lotus Breeze in the Winery Courtyard, Su Causeway in Spring Dawn, Viewing Fish at Flower Harbor, Evening Bell Chime from the Southern Screen Hill, Lei Feng Pagoda against the Sun Setting, Listening to the Orioles Singing in the Willows, and this Autumn Moon over the Calm Lake?. B: All the names are so poetic. But our time is so limited. A: Don’t worry. We will have time to see most of them. Look, here we are at Three Pools 52 Part II OUTBOUND TOURISM Mirroring the Moon. Notes 注释 ? 杭州的灵隐寺之所以叫灵隐寺是因为其开山祖印度惠理和尚认定此地的飞来峰为印度 灵鹫峰飞来，是一处神灵隐居之地。 ? 天王殿，也有译成 Heavenly Protectors’ Hall 的。 ? 弥勒佛，佛教里的诸佛之一，一般被认为是未来佛，是西方极乐世界的教主。 ? 心宽体胖。 ? 韦驮， 也叫韦驮天，是四大天王手下三十二大将之首。 ? 太和殿的通常译法为 the Hall of Supreme Harmony. 下文中的中和殿为 the Hall of Central Harmony 保和殿为 the Hall of Preserving Harmony. ? 此为西湖旧十景，分别是:断桥残雪，三潭印月，双峰插云，曲院风荷，苏堤春晓，花 港观鱼，南屏晚钟，雷峰夕照，柳浪闻莺与平湖秋月。 Useful Sentences 必学句型 1. Are you ready to start? 可以出发了吗, 2. Here we are at the entrance of… 现在我们来到了……的门口。 3. We eagerly want to know the history of the temple. Could you give us some information about it? 我们很想知道一些这个寺庙的历史，你能给我们讲一讲吗, 4. The whole trip takes about three hours. 整个行程大约需要三小时。 5. According to our schedule, today we’re going to visit… 53 旅游英语 根据我们的行程，今天我们要去参观…… 6. Take your time. I’ll be waiting for you here. 慢慢来，我会在这等你的。 7. I’m eager to see what they look like. 我迫不及待的想看到它们是什么样的。 8. Let’s move on. 我们往前走。 9. Would you please wait for a moment? I am going to buy the tickets. 请等会儿好吗, 我去买票。 10. Please meet at 11:00 by the gate. 请于十一点钟在大门口集中。 11. You can take some time to walk around, please be back to the bus at a quarter to 4 o’clock. 你可以自己去转转，请在三点四十五分回到车上。 Passage Reading 阅读材料 General Yue Fei was a Song commander who led an army north against the Jin invaders when Hangzhou was the capital of the Southern Song Dynasty. Despite his success, he was ordered to withdraw by Emperor Gaozong on the advice of his Prime Minister, Qin Hui, who favored capitulation. Yue Fei was framed, arrested and killed along with his son, on the charge of some ―probable‖ crimes. Only 21 years later, Yue Fei was exonerated under the force of public opinion and buried with due ceremony. In 1221 a temple was also built to honor Yue Fei at Qixia Ridge. For generations, people have visited here to pay their respects to the hero who was determined to recover the lost territories. However, of all the sites in Hangzhou attacked during the ―cultural revolution‖, Yue Fei’s Tomb and Temple suffered the worst destruction. The clay statue of the general was smashed, steles written in his calligraphy were broken and stolen, and the kneeling 54 Part II OUTBOUND TOURISM iron-cast figures of the officials who framed Yue Fei disappeared. After the downfall of the ―gang of four‖, local authorities moved quickly to restore the site in 1979 and today, the present temple, in some ways, surpasses the old. Exercises 练习 1. Reading and Translation As a popular saying goes, ―there is a paradise above, so are there Hangzhou and Suzhou thbelow‖. In the 13 century, Marco Polo came to Hangzhou and declared it to be ―the finest, most splendid city in the world…where so many pleasures amy be found that one fancies oneself to be in the paradise.‖ The focus of the exceptionally beautiful city is West Lake. It is 3 miles across and 9 miles around, with islets and temples, pavilions and gardens, causeways and arched bridges, flowers and trees. All these have made Hangzhou’s West Lake ―a landscape composed by a painter.‖ There are two man-made causeways that divide West Lake into three parts. They are the Bai Causeway and the Su Causeway. Scenic and poetic, both of them are ideal stretches to walk on West Lake. The Bai Causeway was named after Bai Juyi, a famous poet in the Tang Dynasty, who fell into disfavor in the capital and was sent here to serve as a governor in 822-824 A. D. He was to the construction of the causeway, which was composed of the silt dredged from the lake. 2. Complete the Following Dialogues in English: 1)(A: guide B: guest) A: Good morning, sir. B: Good morning. 今天天气真好，是不是? A: Yes. 这天太合适出去游玩了。 B: ? A: 首先，我要带你们去看一座著名的古塔。 It’s called Six Harmonies Pagoda. B: 六和塔? 55 旅游英语 A: An interesting name, isn’t it? 我过会儿再跟你说为什么这么叫。 B: All right. ? A: We will also 去参观茶园。 B: That sounds interesting, too. A: 我想你们肯定会喜欢这两个地方的。 2)(A: Guide; B: Guest) A: Good morning, sir. B: . 你说过今天我们要去坐船游西湖的，对不对, A: Yes, 我们第一个项目就是游西湖。 B: How great! A: Now we will start our lake cruise soon. 我昨天跟大家讲过，杭州西湖原来是个泻湖。 B: 而现在却是这么漂亮的一个湖。 A: Yes. 让我们一起来欣赏西湖美丽的风景吧。 B: What is the mound under the pavilion there? A: , who has become the symbol of true love. B: What a beautiful arched bridge that is! A: B: 那边那条长堤是不就是你讲的白堤呀, A: No. That is , which was built . B: 现在能看到湖中的岛了，有好几个呢。 A: Yes, there are three. 最大的，也是最有名的一个叫 . 3. Role-play Situation A You are taking a Canadian group and having a tour to Lingyin Temple. Explain what you can see there to your guests. 56 Part II OUTBOUND TOURISM Situation B Some foreigners from an English spoken country have come to your college and they want to look around your campus. Show them around as a guide. 57 旅游英语 Unit 7 Visiting the Tea Garden 参观茶园 本课导读 茶叶是世界三大饮料之一，也是中国文化的重要组成部分。随着人们生活水平的提高和对健康的关注，当今世界上饮茶的人越来越多。杭州作为世界名茶龙井茶的原产地 ，其茶园早已成为国外游客了解茶叶，了解中国茶文化的必去之地。因此，作为杭州的导游，他必须了解一些茶叶的相关知识，特别是西湖龙井茶的独特之处及其整个生产、加工乃至品尝的细节。只有这样才能真正达到向国外游客介绍我国茶文化、我们西湖龙井茶的目的。 Special Terms 专业词汇 tea 茶 tannin 丹宁 teapot 茶壶 tea plantation 茶园 bulk tea 散茶 prune 剪除 tea set 茶具 household responsibility system 家庭责任制 tea ceremony 茶道 sandy 沙质的 grind 磨 slope 斜坡 green tea 绿茶 humidity 湿度 flower-tea 花茶 brick tea 砖茶 jasmine-tea 茉莉花茶 the classic of tea 茶经 oolong tea 乌龙茶 brew 泡茶 aroma 香味 ferment 发酵 tea polyphenols 茶多酚 chlorophyll 叶绿素 58 Part II OUTBOUND TOURISM vitamin 维他命 rainfall 降雨量 black tea 红茶 pH value pH 值 teahouse 茶馆 drain 排水 tea dust 茶沫 dissolve 分解 tea tray/board 茶托 antiseptic 杀菌的 acidic 酸性的 diabetes 糖尿病 alkaline 碱性的 hypertension 高血压 grade 等级 coronary heart disease 冠心病 process 加工 reduce weight 减肥 grease 涂脂于 tea basket 茶箩 remove the excess fat 去油腻 camellia 山茶 detoxifying 解毒 herbal 中草药的 digestion 消化 medicinal 医药的 beverage 饮料 antioxidant 抗氧化剂 Situational Conversations 情景对话 1. On the Way to the Tea Plantation 沿途 (A: Guide; B: Guest) A: Ok, ladies and gentlemen. Did you have a good walk in the temple area? B: Yes, we did. We had good exercises. Are we going to walk more? A: Not for the moment. Now, we are driving to visit something very special in Hangzhou. B: What is it? A: It’s the world famous Dragon Well Tea? plantation. B: That’s great. I’ve heard and read of it before I came to China. It is said that the Dragon Well Tea grown here is the best green tea in the world. But why is it so? 59 旅游英语 A: There are two reasons: the natural conditions and the special way of processing. B: Can we have more details? A: Of course. As you know, tea grows well in warm and humid climate. But it doesn’t like too much water. This tea plantation or tea village provides an ideal condition for tea growing. It is a village in a valley which opens toward east to the largest river in this province. On the one hand, the tea bushes are protected from the cold northerly wind. On the other hand, the humidity from the river reaches here easily. And also, the soil here is sandy which drains well. B: I see. What about the processing? A: As for the processing. First of all, it’s all done by hand. Secondly, it’s a work of experience. We will see a demonstration of the processing later. B: Thank you very much. A: It’s my pleasure. 2. At the Tea Plantation 在茶园 (A: Guide; B: Guest) A: Ladies and gentlemen, attention please. Here we’ve come to the tea plantation. You can see rows of tea bushes on the terraces. Now, let’s go to take a close look at the bushes. B: How interesting. This is my first time to see tea bushes so closely. How long does one bush last? A: The life of the tea bushes is around 75 years, during which, they are usually pruned twice with a 25 –year interval. B: Is tea a bush or a tree? A: That a good question. Tea is actually a tree. Those here are kept bushy by pruning and trimming, for the convenience of picking and better productivity. B: I see. Talking about picking, how is it done? A: Every leave is picked by hand. Actually, they only pick the tip of the new branches. Only those very tender shoots are picked. B: How many times can they pick in a year? 60 Part II OUTBOUND TOURISM A: There are three picking seasons: spring, summer and autumn. The bushes don’t grow in winter therefore there is no picking. And the leaves picked in different times fall into different grades. B: How? A: Generally speaking, the spring leaves are the best, the autumn the second and the summer, the third. The tea picked before April 4 is the best among all, because that’s usually the first picking in a year, which has a whole winter of nutrition accumulation. B: How can a non-expert tell the grade? A: First, he can do it by looking at the color. The lighter the better, because the younger leaves are in lighter color. Second, by looking at the size of the leaves. As long as the leaves are not broken, the smaller the better. Smaller also means younger. Third, by smelling. And fourth, by tasting. B: I see. Thank you so much. I’ve learned a lot. A: It’s my pleasure. Now, let’s go to see how it is processed. 3. By the Drying Oven 看炒茶 (A: Guide; B: Guest) A: Ladies and gentlemen, here is how the Dragon Well Tea is processed. Please look at what this gentleman is doing. He is drying the tea leaves by hand. B: Dear me! He seems to be frying vegetables with his hand! It must be very hot, because the leaves are steaming. A: You are right. The whole drying process is done in two stages: drying and shaping. For the drying stage, the temperature is around 80 degrees centigrade. It lasts a quarter of an hour. For the second stage, the shaping, the temperature is about 30 degrees centigrade. It is about half an hour. B: How much can he dry in a day for eight hours? A: Just one kilogram. No more than 200 grams of fresh leaves are allowed for each time. B: That’s labour consuming. How many people are doing this job in this village? A: There are 500 hundred families in this village and each family has one or two 61 旅游英语 of this tea-wok. The men in a family are obligated to do the job. B: Why don’t they use machines? A: As our late premier Zhou Enlai said, Dragon Well Green Tea is not only a beverage, but also a form of art. If it is done by machine, it will not only lose the nutrition but also the artistic features due to the inflexibility of machine. A: All right. That’s a good reason. Now, this batch of tea is finished, right? Can we taste it? B: Not this very batch. After being dried, the tea has to be kept with caustic lime? for about a week to get rid of the grassy smell before it is ready for drinking. But we can surely go inside to taste the ready tea. Let’s go in. A: Thank you very much for your good and detailed explanation. 4. At the Teahouse 在茶室 (A: Guide; B: Guest) A: Good afternoon ladies and gentlemen. Welcome to our tea village. Welcome to our teahouse. Please get seated. B: Thank you. Is the tea in the cup ready for drinking? A: Yes, but you’d better not drink it now. As you know, drinking tea is far more artistic than drinking other drinks. That’s why there is tea ceremony. B: That’s right. But how? A: The first low cup of tea is not for drinking but for checking the aroma. Swirl the glass and smell it. Do you get the special tea aroma? B: Yes. Very freshening and pleasant. A: Now, let’s go to the second step by asking the girl to add more water into our cups. And this cup is for drinking. B: Leaves keep getting into my mouth. Can I eat them? A: Yes. Tea leaves are edible. If you eat the leaves, you get a hundred percent of the nutrition. If you just drink the water, you only get 30% of it. B: If I don’t eat the leaves, are they thrown away after this second step? A: No. If you have time, you can have the third step. Refill your cup and this time 62 Part II OUTBOUND TOURISM use your eyes in stead of your mouth, look at the shape of the leaves. They look really delicate. B: Ok, please refill my cup. Ah yes. How beautiful they look. A: While you are looking at the beautiful leaves in your cup, the real taste of the tea comes to your mouth. This is what we call after-taste. B: Yes, you are right. How magic! A: Not only does this tea have a special taste, but also high nutrition and good medicinal effect. B: I would like to hear about it very much. A: The Dragon Well Green Tea is rich in vitamins, chlorophyll, tea polyphenols and many other trace elements. B: Yes? A: They help people remove the excess fat, relief diabetes, prevent from getting coronary heart disease and even cancer. B: How great! Can I buy some tea here? A: Yes. I’m very glad to pack it for you. B: Thank you so much for your taking us here to visit. This has been wonderful. A: You are very welcome. Notes 注释 ? 龙井茶以色绿、香郁、味醇、形美―四绝‖闻名中外。茶叶扁平挺秀，光滑匀齐，翠绿而 略黄。泡在杯中，芽芽直立，汤色明亮，滋味甘鲜，被誉为―黄金芽‖。龙井茶为绿茶。 它与红茶及乌龙茶的最大的区别在于它是不经发酵的茶，而红茶和乌龙茶是发酵或半发 酵的茶。 ? 生石灰。 Useful Sentences 必学句型 63 旅游英语 1. It is said that… 据说…... 2. On the one hand, … On the other hand,… 一方面……另一方面…… 3. Talking about the picking, how is it done? 说到采摘，这是怎么采的, 4. Generally speaking,… 一般来说，….. 5. Welcome to our tea village. Welcome to our teahouse. Please get seated. 欢迎来到我们茶村，欢迎来到我们茶楼。大家请坐。 6. Can I buy some tea here? 我可以在这买茶叶吗, 7. I’m very glad to pack it for you. 我很乐意给你装罐。 8. This has been wonderful. 这个(行程)太好了。 9. The village covers an area of 300 hectares, of which 30 are for tea production. 村子占地三百公顷，其中三十公顷为茶园。 10. The drying process is done is two stages. 炒制过程分两步进行。 11. You’ve been really informative. I have learnt a lot in this trip. 你真是见多识广，这一程我学到了很多。 Passage Reading 阅读材料 What is the benefit of drinking tea? Well, drinking tea will not only quench thirst, overcome fatigue, but help digestion. Tea leaves, we know, contain some aromatic substances that can 64 Part II OUTBOUND TOURISM dissolve fat. It is said that a cup of tea would do good to one who has been stuffed with fat. Tea is known to be rich in various vitamins, notably Vitamin C. It is interesting to know that green tea contains five to six times more Vitamin C than black tea. That is perhaps why there has been an increasing demand for green tea in the world market. Scientific tests in recent years have discovered a new effect in drinking tea, i.e., radiation protection. This is attributable to the phenols in the contents of tea leaves which can absorb radioactive strontium. Tea can also be used as an antiseptic. In the past, for instance, people in the remote areas in China would use tea to wash boils and wounds for sterilization and healing. The way of drinking tea differs in different countries and regions. In Africa, for example, people often drink tea that is mixed with sugar or mint. Many Europeans add sugar or, milk to their tea. In China, too, herdsmen drink tea that is mixed with sheep or cow milk. The Han Chinese, however, prefer to drink what one might call plain tea, with its natural flavor. Which is better, plain tea or tea that is mixed with sugar or mint or whatsoever? According to a national tea research center expert in Hangzhou, plain tea is distinctly better, for the mixing will reduce the medicinal or tonic value of the tea to a certain degree. But old habits die hard. Changing the age-old drinking habits is hardly possible. The time-honored tradition will linger forever. Exercises 练习 1. Reading and Translation As tea drinking became more and more popular, the way of drinking tea varied. Before the Tang Dynasty, people were not particular about their tea drinking. They drank tea for thirsty and medical purposes. In the Tang Dynasty, people tended to have more delicate tea tastes. The process seemed complicated. The tea drinking usually had to go through several stages before he/she could perform the preparation process properly. People in the Song Dynasty drank tea more delicately than those in the Tang. Tea drinking was very popular among royal families in the Tang. During the Song Dynasty there were 65 旅游英语 teahouses in some cities. Common people could go and drink tea there. People in the Ming Dynasty mainly drank green tea. Flower tea came into being in the Ming Dynasty. Now, people who go to the teahouses are not really thirsty. Retired people go to the teahouse and sit there all day long to chat with each other. Sometimes, people bring guests to the teahouses. They chat, rink tea and eat many other snacks or dim sum. Chinese people like to drink tea. It is the same with Western people who enjoy coffee. Tea was first produced in China, and it has been a part of daily life in China for at least 1,500 years. Teahouses in China have always been the equivalent of the French cafes or the British pubs. Recently coffee shops and pubs have increased in Chinese cities, but there is no danger of them replacing teahouses. 2. Complete the Following Dialogue in English 1) (A: Tour Guide; B: Guest) A: Are we ready to go? B: 刚参观了灵隐寺，我们都有些累了。What are we going to see next? A: We are going to visit a tea plantation. 那里不用多少走路，我们可以一边喝茶一边休息。 B:那太好了，我正觉得渴了呢。What kind of tea are we going to drink? A: . B:我还没喝过绿茶呢。How is green tea different from black tea? 红茶我是喝过的。 A: Green tea 比红茶淡一些，它是没经过发酵的茶。 B: Fermented? 能给我们讲的细一点吗, A: Black tea is totally fermented. 乌龙茶是半发酵茶，而龙井茶是不经发酵的绿茶。 B: I see. Thank you very much. A: 不用客气。 2) (A: Tour Guide; B: Guest) A: Ladies and gentlemen, attention, please. 我们现在已经来到了龙井茶园。 66 Part II OUTBOUND TOURISM B: 这里的空气多清新那～ A: Yes.看看你们的周围，全是绿色，能不清新吗。 B: Are these tea bushes ready for picking? A: 是的。你们知道哪一部分是采下来喝的吗, B: No. We have no idea. A: Only those tender shoots are picked. 所以春天是开采季节。 B: 茶树每年能采多久呀, A: 春、夏、秋都可以采。但是春茶是一年中最好的。 B: So the tea picked now is the best, am I right? A: 你说的很对。 B Can we have a taste of the best tea in a year? A: 当然。我们进去吧。 3. Role-play Situation A Give a five-minute presentation on Dragon Well Green Tea. Situation B You are by the tea-drying wok, in which a tea farmer is drying tea leaves, with a foreign group. The group knows very little about the making of green tea. Try to explain the drying processing to your foreign guests.