ASTD培训经理指南光盘内容\英文版\Chapter 8\Tool 8-7. Emotional Interventions

Tool8-7.EmotionalInterventionsEmotionalAppropriateFeasibleInterventionDescriptionorExplanationSampleApplications*()()ProvisionofPeopleperformwellwhentheysee•Pay-for-performancesystemincentivesorwhatisinitforthemaswellasforthe•Bonusesforoutstandingconsequencesorganization.Clear,meaningful,equi-achievementstablerewardsforperformanceand•Realignmentofcommissionsonconsequencesforlackofperformancesalesresultinimprovedperformance.•CareerenhancementopportunitiesIncentivesmaybebothmonetaryand•Recognitionforsuperiornonmonetary(e.g.,trips,merchandise,performancetimeoff).Itisessentialthattheincen-•Enhancedstatussystem(e.g.,titles,tiveorconsequencesystemsbeseenpins)asfair—norewardsforinadequate•Enhancedprivilegesperformance—andappliesequally•Positivereportsplacedinfiletoall.•Timeoff•Additionalresourcesprovided•Increasedresponsibilityandauthority•BetterworkspaceorfurnitureEnhancementofPeopleperformbetterwhen•Valueofrequiredperformancemotivationmotivated.Operationally,thismeansshownthroughmeaningfulthattheyvaluewhattheydo(orifnotexplanationofimpactthetask,thentherewardattachedto•Linksestablishedbetweenit),feelsecureintheirwork,yetareperformanceandpersonalgrowthchallengedbyitandbelievethatwith•Unnecessarythreatstojobsecurityreasonableefforttheycanachieveeliminatedsuccess.•Desiredperformancemadechal-lengingyetattainable(through,forexample,documentedsuccesscasesbyfellowworkers)•Meaningfulconteststhatstimulateself-challenge•Impactofperformanceonpersonalcareermadeclear•Supportsystemsthatbuildconfidence*Placecheckmarks()besideanyofthesampleapplicationsthatareappropriateandfeasibleinyoursituation.