淘宝如何有效删除修改中差评售后细节

淘宝如何有效删除修改中差评售后细节 security rope fence. (2) must be equipped with the rope tube protection. (3) position of the switch box must be placed correctly, prohibit reverse switch operation sight must be good, if push button switch, the operator has a power switch, move the button switch must be in the 36-Volt ... (2) power cord into the drop of bend, entry must be entered after the fuse before going into the switch inside the oven to complete the grounding and zero connection terminal Board, metal casing should be zero protection. (3) tap inside the box where the air switch, GFCI above to set a separate switch. (4) the box to separate single-phase three-hole outlets, top loading protector, using single-phase equipment must be equipped with a monophase plug of the power supply. (5) where a mobile switch box, housing a reliable protection of zero (ground), equipped with a brake leak. (6) to be clearly separated from the "power", "illumination", "welding". 3, electricity lines: (1) electric line, required for overhead installation of resilient rubber sheathed cable or plastic. Adopted at the lane or road protection pipe buried underground, set up signs, connectors must be overhead or located connector box. (2) rubber cable portable power tools, lead length not more than 5 m from the switch box, without joints. (3) use mobile power tools and lighting are soft rubber cord, do not use plastic resin line instead. (4) temporary wiring installations, use a rubber or plastic insulated wires must be knob cables set up, switch set. 4, grounding and zeroing device: (1) grounding electrode available angles, steel of not less than two, depth of not less than 2 m and not less than 2.5 metres in distance between two grounding, grounding resistance is less than 4 ohm. (2) ground (neutral) wires using insulated copper wire, do not use aluminium wire for grounding (neutral) wire joints by welding, crimping a reliable electrical connection. (3) rubber cable core in the "black" or "green/Huang Shuang-color" line as the ground wire. 5, high voltage line protection: (1) in the vicinity of overhead power transmission line construction, erection of bamboo protection frame. (2) in the vicinity of high voltage cable erection Derrick (gantry), scaffolding outside power lines above the water, all safety nets (Booth). 6, handheld or mobile motor: switch box must have leakage protection devices, leakage current 30ma/0.1s, 15mA/0.1s wet job (includes the following equipment: vibration machine, polishing machine, ramming machines, submersible pumps, electric hand Planer, hand drills, grinders, cutters, pipe threader, moving lights, and so on). 7, mixer, mortar machines: (1) it must be against objects made-and rain-proof sheds. (2) drainage must be smooth, with gutters and sedimentation ponds. (3) the mixer lever must have a safety device. (4) must have a good ground (zero) device. (5) the gravel yard walls must be sturdy and reliable. (6) complete horizontal mortar mixing Drum booth. 8, hoist: (1) 淘宝大卖家如何有效删除修改中差评售后细节(电商精细化运营系列) 对于淘宝集市卖家来说，中差评是永远的痛，也是永远无法逾越的坎。我本人在开淘宝店的几年经历中，也经历过很多次，其过程之烦恼，结局之无耐，像个五味杂瓶，个中滋味只有亲身经历过的人才会有深刻的体会。 言归正传，切入正。走访这些大卖家的中差评售后团队交流经验下来，结合本人的一些和实际经验，对于这些大卖家在中差评售后处理方面的方法思路，总结整理主要有以下几点: 时效性第一 何为时效性:在最短的时间内获取最新产生的中差评并第一时间联系买家 在我走访的淘宝大卖家里，有这么一家3金冠淘宝店是这样做的: 他们配备一个客服专门只做一件事情:不停的刷新交易列表，一旦有买家评价，就立即回评，然后刷新评价列表，找到最新产生的中差评并登记相关信息，然后马上分配给相应的售后处理客服，接受任务的售后客服马上联系买家进行沟通。 他们的中差评处理流程看上去似乎既繁琐又费人力，既人肉方式，但正是这种看似麻烦又费力既原始的方法，正是他们最有效的中差评售后处理流程和方式。 正如他们的售后主管所言:我们一直在不断的调整不同的处理流程和方式，但总结分析对比下来，这种流程和方式是最有效的，处理效率是最高的。 沟通时间点选择 在与买家沟通之前，都需要考虑到沟通时间点选择问题。 根据买家收货地址一般可判断出买家是什么性质的行业或职业，对于该行业或职业的作息要有个了解或提前做个功课(淘宝购物史、给出中差评历史、评论内容等)。这样就能做到有的放矢，减少拒接、挂断、甚至被骂的概率。 沟通工具选择 在进行中差评售后处理时，在沟通工具的选择上，首选电话是公认的。 语音沟通有文字沟通所无法启及的优势，在各种大促、聚划算、淘金币等之后的售后处理工security rope fence. (2) must be equipped with the rope tube protection. (3) position of the switch box must be placed correctly, prohibit reverse switch operation sight must be good, if push button switch, the operator has a power switch, move the button switch must be in the 36-Volt ... (2) power cord into the drop of bend, entry must be entered after the fuse before going into the switch inside the oven to complete the grounding and zero connection terminal Board, metal casing should be zero protection. (3) tap inside the box where the air switch, GFCI above to set a separate switch. (4) the box to separate single-phase three-hole outlets, top loading protector, using single-phase equipment must be equipped with a monophase plug of the power supply. (5) where a mobile switch box, housing a reliable protection of zero (ground), equipped with a brake leak. (6) to be clearly separated from the "power", "illumination", "welding". 3, electricity lines: (1) electric line, required for overhead installation of resilient rubber sheathed cable or plastic. Adopted at the lane or road protection pipe buried underground, set up signs, connectors must be overhead or located connector box. (2) rubber cable portable power tools, lead length not more than 5 m from the switch box, without joints. (3) use mobile power tools and lighting are soft rubber cord, do not use plastic resin line instead. (4) temporary wiring installations, use a rubber or plastic insulated wires must be knob cables set up, switch set. 4, grounding and zeroing device: (1) grounding electrode available angles, steel of not less than two, depth of not less than 2 m and not less than 2.5 metres in distance between two grounding, grounding resistance is less than 4 ohm. (2) ground (neutral) wires using insulated copper wire, do not use aluminium wire for grounding (neutral) wire joints by welding, crimping a reliable electrical connection. (3) rubber cable core in the "black" or "green/Huang Shuang-color" line as the ground wire. 5, high voltage line protection: (1) in the vicinity of overhead power transmission line construction, erection of bamboo protection frame. (2) in the vicinity of high voltage cable erection Derrick (gantry), scaffolding outside power lines above the water, all safety nets (Booth). 6, handheld or mobile motor: switch box must have leakage protection devices, leakage current 30ma/0.1s, 15mA/0.1s wet job (includes the following equipment: vibration machine, polishing machine, ramming machines, submersible pumps, electric hand Planer, hand drills, grinders, cutters, pipe threader, moving lights, and so on). 7, mixer, mortar machines: (1) it must be against objects made-and rain-proof sheds. (2) drainage must be smooth, with gutters and sedimentation ponds. (3) the mixer lever must have a safety device. (4) must have a good ground (zero) device. (5) the gravel yard walls must be sturdy and reliable. (6) complete horizontal mortar mixing Drum booth. 8, hoist: (1) security rope fence. (2) must be equipped with the rope tube protection. (3) position of the switch box must be placed correctly, prohibit reverse switch operation sight must be good, if push button switch, the operator has a power switch, move the button switch must be in the 36-Volt ... (2) power cord into the drop of bend, entry must be entered after the fuse before going into the switch inside the oven to complete the grounding and zero connection terminal Board, metal casing should be zero protection. (3) tap inside the box where the air switch, GFCI above to set a separate switch. (4) the box to separate single-phase three-hole outlets, top loading protector, using single-phase equipment must be equipped with a monophase plug of the power supply. (5) where a mobile switch box, housing a reliable protection of zero (ground), equipped with a brake leak. (6) to be clearly separated from the "power", "illumination", "welding". 3, electricity lines: (1) electric line, required for overhead installation of resilient rubber sheathed cable or plastic. Adopted at the lane or road protection pipe buried underground, set up signs, connectors must be overhead or located connector box. (2) rubber cable portable power tools, lead length not more than 5 m from the switch box, without joints. (3) use mobile power tools and lighting are soft rubber cord, do not use plastic resin line instead. (4) temporary wiring installations, use a rubber or plastic insulated wires must be knob cables set up, switch set. 4, grounding and zeroing device: (1) grounding electrode available angles, steel of not less than two, depth of not less than 2 m and not less than 2.5 metres in distance between two grounding, grounding resistance is less than 4 ohm. (2) ground (neutral) wires using insulated copper wire, do not use aluminium wire for grounding (neutral) wire joints by welding, crimping a reliable electrical connection. (3) rubber cable core in the "black" or "green/Huang Shuang-color" line as the ground wire. 5, high voltage line protection: (1) in the vicinity of overhead power transmission line construction, erection of bamboo protection frame. (2) in the vicinity of high voltage cable erection Derrick (gantry), scaffolding outside power lines above the water, all safety nets (Booth). 6, handheld or mobile motor: switch box must have leakage protection devices, leakage current 30ma/0.1s, 15mA/0.1s wet job (includes the following equipment: vibration machine, polishing machine, ramming machines, submersible pumps, electric hand Planer, hand drills, grinders, cutters, pipe threader, moving lights, and so on). 7, mixer, mortar machines: (1) it must be against objects made-and rain-proof sheds. (2) drainage must be smooth, with gutters and sedimentation ponds. (3) the mixer lever must have a safety device. (4) must have a good ground (zero) device. (5) the gravel yard walls must be sturdy and reliable. (6) complete horizontal mortar mixing Drum booth. 8, hoist: (1) 作量较大的情况下，基本可放弃文字沟通的选择，电话+沟通技巧+态度诚恳+适当补偿=可达最理想处理效率。 沟通时机选择 买家修改中差评是需要登录淘宝的，所以旺旺在线(旺旺隐身买家除外，不是手机旺旺在线)说明其本人在电脑面前，这基本是后续联系解决的最后机会了。 如果不管三七二十一，直接电话过去，人家不在电脑面前，哪怕答应了，过后是很容易忘记的。另外，对于频繁电话买家，这种骚扰性沟通是强烈不建议，把这个时间精力用在剩余中差评的处理上是更好的选择。 沟通判断选择 为提高处理效率，售后客服需要在和买家的沟通过程中迅速做出判断:行OR不行，以留出更多的时间精力处理剩余中差评。 经验丰富的售后客服通过沟通技巧能解决一部分中差评，但每个人都是不一样的，所面临的问题也水可能相同。所以除了沟通技巧，沟通中承诺适当补偿也是必要的。 一般情况下，很多淘宝卖家掌柜给售后客服规定的补偿是中评5元，差评10元，还有些就是如送优惠券、下次包邮、送店辅会员等级、送礼品等。 如买家对于补偿不动声色，态度坚决的时候，第一次沟通就应尽快礼貌结束，并记录该买家的性格脾气特征或其他注意事项，以备后续联系作参考。 中差评数据统计分析 由于大卖家们目前几乎都是采用人工表格形式来分配处理任务，所以，中差评数据统计分析基本是一块空白。做好数据分析是为了发现重点或集中的问题，反馈给相关的各个运营部门，就这样能形式一个良性的循环。 当然，这种情况可以借助第三方卖家工具来解决这个问题。下面我就贴几张第三方卖家工具的数据统计分析截图。 客服绩效 open pit operation should be set up-and rain-proof body combat operations, and positive security rope fence. (2) must be equipped with the such as open storage should be tightly covered, transportation and shipment to prevent the impurity of flying in order to reduce dust. 4.4 measures to prevent water pollution: 4.4.1 mixing wastewater discharge control: emissions of wastewater discharged into the sedimentation tank in the second ... BA, labor scheduling and measure 1, labour demand: calculated according to the schedule of the project, preparation takes about 2,400 labor days, said today it will mop up to 2,100. About the project, total said today it will need 92,600. According to the construction schedule, peaked on the 15th day of labour to the 45th day. This phase focuses on engineering subgrade earthwork, drainage, manhole in construction labor demand up to 880 days/day, need to focus on labor guarantee. We arrange production on this issue that, wherever possible, machinery in order to reduce the amount of labor needed, restrict contracts through legal procedures, and measures to improve the treatment, ensure the necessary labor to maintain normal production. In order to ensure the quality of the workforce must have a certain number of technical workers. 2 2.1 establishment of workers ' wages, labor organizations and arrangements to ensure system: Project Manager and construction team, the teams and personal signature guarantee timely and full payment of wages of migrant workers undertaking signed on the protection of workers ' wages with the owners responsibility, establishing guarantee system from top to bottom. Financial guarantee: to establish a special fund for workers ' wages, project workers ' wages may not be appropriated for its use, according to report project progress allow workers ' wages per month and on time, never in arrears. And laborers team leaders, workers ' wages have signed terms of reward and punishment, each migrant worker payment salary cards, payment of wages by the laborers team leaders sign, discovery team leader was not issued in full and on time wages of migrant workers, fined them 10 times. Establish oversight bodies: the monthly salary payments issued, so that every migrant worker can understand and monitor salary payments. 2.2 Summary of project construction, project manager and department managers are chosen and construction management experience, strong expertise, extensive construction experience with similar projects personnel. 2.3 15 days before the start of the project to the corporate services sector provides detailed workforce planning, corporate services sector according to the project plan to ensure. 2.4 resolutely implement State Council issued on effectively solving the problem of default on construction project cost notification file indicates the spirit of, strictly implement the longest [document 2004]54 on the issuance of the notice, commitment not to workers security rope fence. (2) must be equipped with the rope tube protection. (3) position of the switch box must be placed correctly, prohibit reverse switch operation sight must be good, if push button switch, the operator has a power switch, move the button switch must be in the 36-Volt ... (2) power cord into the drop of bend, entry must be entered after the fuse before going into the switch inside the oven to complete the grounding and zero connection terminal Board, metal casing should be zero protection. (3) tap inside the box where the air switch, GFCI above to set a separate switch. (4) the box to separate single-phase three-hole outlets, top loading protector, using single-phase equipment must be equipped with a monophase plug of the power supply. (5) where a mobile switch box, housing a reliable protection of zero (ground), equipped with a brake leak. (6) to be clearly separated from the "power", "illumination", "welding". 3, electricity lines: (1) electric line, required for overhead installation of resilient rubber sheathed cable or plastic. Adopted at the lane or road protection pipe buried underground, set up signs, connectors must be overhead or located connector box. (2) rubber cable portable power tools, lead length not more than 5 m from the switch box, without joints. (3) use mobile power tools and lighting are soft rubber cord, do not use plastic resin line instead. (4) temporary wiring installations, use a rubber or plastic insulated wires must be knob cables set up, switch set. 4, grounding and zeroing device: (1) grounding electrode available angles, steel of not less than two, depth of not less than 2 m and not less than 2.5 metres in distance between two grounding, grounding resistance is less than 4 ohm. (2) ground (neutral) wires using insulated copper wire, do not use aluminium wire for grounding (neutral) wire joints by welding, crimping a reliable electrical connection. (3) rubber cable core in the "black" or "green/Huang Shuang-color" line as the ground wire. 5, high voltage line protection: (1) in the vicinity of overhead power transmission line construction, erection of bamboo protection frame. (2) in the vicinity of high voltage cable erection Derrick (gantry), scaffolding outside power lines above the water, all safety nets (Booth). 6, handheld or mobile motor: switch box must have leakage protection devices, leakage current 30ma/0.1s, 15mA/0.1s wet job (includes the following equipment: vibration machine, polishing machine, ramming machines, submersible pumps, electric hand Planer, hand drills, grinders, cutters, pipe threader, moving lights, and so on). 7, mixer, mortar machines: (1) it must be against objects made-and rain-proof sheds. (2) drainage must be smooth, with gutters and sedimentation ponds. (3) the mixer lever must have a safety device. (4) must have a good ground (zero) device. (5) the gravel yard walls must be sturdy and reliable. (6) complete horizontal mortar mixing Drum booth. 8, hoist: (1) 这是执行售后客服绩效考核的必备数据 商品情况 security rope fence. (2) must be equipped with the rope tube protection. (3) position of the switch box must be placed correctly, prohibit reverse switch operation sight must be good, if push button switch, the operator has a power switch, move the button switch must be in the 36-Volt ... (2) power cord into the drop of bend, entry must be entered after the fuse before going into the switch inside the oven to complete the grounding and zero connection terminal Board, metal casing should be zero protection. (3) tap inside the box where the air switch, GFCI above to set a separate switch. (4) the box to separate single-phase three-hole outlets, top loading protector, using single-phase equipment must be equipped with a monophase plug of the power supply. (5) where a mobile switch box, housing a reliable protection of zero (ground), equipped with a brake leak. (6) to be clearly separated from the "power", "illumination", "welding". 3, electricity lines: (1) electric line, required for overhead installation of resilient rubber sheathed cable or plastic. Adopted at the lane or road protection pipe buried underground, set up signs, connectors must be overhead or located connector box. (2) rubber cable portable power tools, lead length not more than 5 m from the switch box, without joints. (3) use mobile power tools and lighting are soft rubber cord, do not use plastic resin line instead. (4) temporary wiring installations, use a rubber or plastic insulated wires must be knob cables set up, switch set. 4, grounding and zeroing device: (1) grounding electrode available angles, steel of not less than two, depth of not less than 2 m and not less than 2.5 metres in distance between two grounding, grounding resistance is less than 4 ohm. (2) ground (neutral) wires using insulated copper wire, do not use aluminium wire for grounding (neutral) wire joints by welding, crimping a reliable electrical connection. (3) rubber cable core in the "black" or "green/Huang Shuang-color" line as the ground wire. 5, high voltage line protection: (1) in the vicinity of overhead power transmission line construction, erection of bamboo protection frame. (2) in the vicinity of high voltage cable erection Derrick (gantry), scaffolding outside power lines above the water, all safety nets (Booth). 6, handheld or mobile motor: switch box must have leakage protection devices, leakage current 30ma/0.1s, 15mA/0.1s wet job (includes the following equipment: vibration machine, polishing machine, ramming machines, submersible pumps, electric hand Planer, hand drills, grinders, cutters, pipe threader, moving lights, and so on). 7, mixer, mortar machines: (1) it must be against objects made-and rain-proof sheds. (2) drainage must be smooth, with gutters and sedimentation ponds. (3) the mixer lever must have a safety device. (4) must have a good ground (zero) device. (5) the gravel yard walls must be sturdy and reliable. (6) complete horizontal mortar mixing Drum booth. 8, hoist: (1) security rope fence. (2) must be equipped with the rope tube protection. (3) position of the switch box must be placed correctly, prohibit reverse switch operation sight must be good, if push button switch, the operator has a power switch, move the button switch must be in the 36-Volt ... (2) power cord into the drop of bend, entry must be entered after the fuse before going into the switch inside the oven to complete the grounding and zero connection terminal Board, metal casing should be zero protection. (3) tap inside the box where the air switch, GFCI above to set a separate switch. (4) the box to separate single-phase three-hole outlets, top loading protector, using single-phase equipment must be equipped with a monophase plug of the power supply. (5) where a mobile switch box, housing a reliable protection of zero (ground), equipped with a brake leak. (6) to be clearly separated from the "power", "illumination", "welding". 3, electricity lines: (1) electric line, required for overhead installation of resilient rubber sheathed cable or plastic. Adopted at the lane or road protection pipe buried underground, set up signs, connectors must be overhead or located connector box. (2) rubber cable portable power tools, lead length not more than 5 m from the switch box, without joints. (3) use mobile power tools and lighting are soft rubber cord, do not use plastic resin line instead. (4) temporary wiring installations, use a rubber or plastic insulated wires must be knob cables set up, switch set. 4, grounding and zeroing device: (1) grounding electrode available angles, steel of not less than two, depth of not less than 2 m and not less than 2.5 metres in distance between two grounding, grounding resistance is less than 4 ohm. (2) ground (neutral) wires using insulated copper wire, do not use aluminium wire for grounding (neutral) wire joints by welding, crimping a reliable electrical connection. (3) rubber cable core in the "black" or "green/Huang Shuang-color" line as the ground wire. 5, high voltage line protection: (1) in the vicinity of overhead power transmission line construction, erection of bamboo protection frame. (2) in the vicinity of high voltage cable erection Derrick (gantry), scaffolding outside power lines above the water, all safety nets (Booth). 6, handheld or mobile motor: switch box must have leakage protection devices, leakage current 30ma/0.1s, 15mA/0.1s wet job (includes the following equipment: vibration machine, polishing machine, ramming machines, submersible pumps, electric hand Planer, hand drills, grinders, cutters, pipe threader, moving lights, and so on). 7, mixer, mortar machines: (1) it must be against objects made-and rain-proof sheds. (2) drainage must be smooth, with gutters and sedimentation ponds. (3) the mixer lever must have a safety device. (4) must have a good ground (zero) device. (5) the gravel yard walls must be sturdy and reliable. (6) complete horizontal mortar mixing Drum booth. 8, hoist: (1) 可看出哪个商品出现的问题最多，有针对性的制订解决。 修改日期 售后客服每天的处理效率，衡量售后客服团队质量的重要参数。 产生日期 open pit operation should be set up-and rain-proof body combat operations, and positive security rope fence. (2) must be equipped with the such as open storage should be tightly covered, transportation and shipment to prevent the impurity of flying in order to reduce dust. 4.4 measures to prevent water pollution: 4.4.1 mixing wastewater discharge control: emissions of wastewater discharged into the sedimentation tank in the second ... BA, labor scheduling and measure 1, labour demand: calculated according to the schedule of the project, preparation takes about 2,400 labor days, said today it will mop up to 2,100. About the project, total said today it will need 92,600. According to the construction schedule, peaked on the 15th day of labour to the 45th day. This phase focuses on engineering subgrade earthwork, drainage, manhole in construction labor demand up to 880 days/day, need to focus on labor guarantee. We arrange production on this issue that, wherever possible, machinery in order to reduce the amount of labor needed, restrict contracts through legal procedures, and measures to improve the treatment, ensure the necessary labor to maintain normal production. In order to ensure the quality of the workforce must have a certain number of technical workers. 2 2.1 establishment of workers ' wages, labor organizations and arrangements to ensure system: Project Manager and construction team, the teams and personal signature guarantee timely and full payment of wages of migrant workers undertaking signed on the protection of workers ' wages with the owners responsibility, establishing guarantee system from top to bottom. Financial guarantee: to establish a special fund for workers ' wages, project workers ' wages may not be appropriated for its use, according to report project progress allow workers ' wages per month and on time, never in arrears. And laborers team leaders, workers ' wages have signed terms of reward and punishment, each migrant worker payment salary cards, payment of wages by the laborers team leaders sign, discovery team leader was not issued in full and on time wages of migrant workers, fined them 10 times. Establish oversight bodies: the monthly salary payments issued, so that every migrant worker can understand and monitor salary payments. 2.2 Summary of project construction, project manager and department managers are chosen and construction management experience, strong expertise, extensive construction experience with similar projects personnel. 2.3 15 days before the start of the project to the corporate services sector provides detailed workforce planning, corporate services sector according to the project plan to ensure. 2.4 resolutely implement State Council issued on effectively solving the problem of default on construction project cost notification file indicates the spirit of, strictly implement the longest [document 2004]54 on the issuance of the notice, commitment not to workers security rope fence. (2) must be equipped with the rope tube protection. (3) position of the switch box must be placed correctly, prohibit reverse switch operation sight must be good, if push button switch, the operator has a power switch, move the button switch must be in the 36-Volt ... (2) power cord into the drop of bend, entry must be entered after the fuse before going into the switch inside the oven to complete the grounding and zero connection terminal Board, metal casing should be zero protection. (3) tap inside the box where the air switch, GFCI above to set a separate switch. (4) the box to separate single-phase three-hole outlets, top loading protector, using single-phase equipment must be equipped with a monophase plug of the power supply. (5) where a mobile switch box, housing a reliable protection of zero (ground), equipped with a brake leak. (6) to be clearly separated from the "power", "illumination", "welding". 3, electricity lines: (1) electric line, required for overhead installation of resilient rubber sheathed cable or plastic. Adopted at the lane or road protection pipe buried underground, set up signs, connectors must be overhead or located connector box. (2) rubber cable portable power tools, lead length not more than 5 m from the switch box, without joints. (3) use mobile power tools and lighting are soft rubber cord, do not use plastic resin line instead. (4) temporary wiring installations, use a rubber or plastic insulated wires must be knob cables set up, switch set. 4, grounding and zeroing device: (1) grounding electrode available angles, steel of not less than two, depth of not less than 2 m and not less than 2.5 metres in distance between two grounding, grounding resistance is less than 4 ohm. (2) ground (neutral) wires using insulated copper wire, do not use aluminium wire for grounding (neutral) wire joints by welding, crimping a reliable electrical connection. (3) rubber cable core in the "black" or "green/Huang Shuang-color" line as the ground wire. 5, high voltage line protection: (1) in the vicinity of overhead power transmission line construction, erection of bamboo protection frame. (2) in the vicinity of high voltage cable erection Derrick (gantry), scaffolding outside power lines above the water, all safety nets (Booth). 6, handheld or mobile motor: switch box must have leakage protection devices, leakage current 30ma/0.1s, 15mA/0.1s wet job (includes the following equipment: vibration machine, polishing machine, ramming machines, submersible pumps, electric hand Planer, hand drills, grinders, cutters, pipe threader, moving lights, and so on). 7, mixer, mortar machines: (1) it must be against objects made-and rain-proof sheds. (2) drainage must be smooth, with gutters and sedimentation ponds. (3) the mixer lever must have a safety device. (4) must have a good ground (zero) device. (5) the gravel yard walls must be sturdy and reliable. (6) complete horizontal mortar mixing Drum booth. 8, hoist: (1) 监测店辅运营风险的最直观数据 其他还有几块数据统计就不一一罗列了 尚需改进或不足 售后客服绩效考核 走访的几家有个共同特点:售后客服都是从销售客服转岗而来，这也几乎是所有淘宝店售后客服非常普通的现象，是有道理的。因为对售后客服的沟通协调能力要求是很高的，对销售过程也是需要非常熟悉的，所以一般售后客服都是资历相对较老的员工。从这个角度讲，更要重视绩效考核且要合理。 但这几家在绩效考核方面几乎都不一样，有的以解决中评3元/个、差评5元/个为奖励标准，有的以无法解决数量为考核标准，有的甚至还没制订考核标准，有的开始奖励标准很高，后来发现在支出成本太高，又降下来，反复调整。 绩效考核是要结合公司本身的实际情况和整体考核标准的，所以本来就没有一种通用型的方法。但总的来说，个人认为: 1、大卖家都应该开展并建立售后绩效考核体系，这也是完善公司企业管理的一个方面。 2、根据人员配置、工作量、有效解决率、问题反馈量等可量化指标作为绩效考核的制订标准。 3、应定期根据实际情况和售后团队的意见反馈，调整绩效考核方案以达到更合理，没有最合理。 对中差评售后不重视 我们可以来算笔帐，按如今淘宝的平均流量成本:30元/人(这是往最低了算的)。通过中差评售后挽回成为回头客:10人/天，每月:30元/人×10人/天×30天=9000元，即如果每天挽回10个用户，每月节省的新用户成本是9000元。一个售后客服熟手每天处理10个中差评还是比较轻松的，相信这笔帐每个人看了心里都很清楚的。 security rope fence. (2) must be equipped with the rope tube protection. (3) position of the switch box must be placed correctly, prohibit reverse switch operation sight must be good, if push button switch, the operator has a power switch, move the button switch must be in the 36-Volt ... (2) power cord into the drop of bend, entry must be entered after the fuse before going into the switch inside the oven to complete the grounding and zero connection terminal Board, metal casing should be zero protection. (3) tap inside the box where the air switch, GFCI above to set a separate switch. (4) the box to separate single-phase three-hole outlets, top loading protector, using single-phase equipment must be equipped with a monophase plug of the power supply. (5) where a mobile switch box, housing a reliable protection of zero (ground), equipped with a brake leak. (6) to be clearly separated from the "power", "illumination", "welding". 3, electricity lines: (1) electric line, required for overhead installation of resilient rubber sheathed cable or plastic. Adopted at the lane or road protection pipe buried underground, set up signs, connectors must be overhead or located connector box. (2) rubber cable portable power tools, lead length not more than 5 m from the switch box, without joints. (3) use mobile power tools and lighting are soft rubber cord, do not use plastic resin line instead. (4) temporary wiring installations, use a rubber or plastic insulated wires must be knob cables set up, switch set. 4, grounding and zeroing device: (1) grounding electrode available angles, steel of not less than two, depth of not less than 2 m and not less than 2.5 metres in distance between two grounding, grounding resistance is less than 4 ohm. (2) ground (neutral) wires using insulated copper wire, do not use aluminium wire for grounding (neutral) wire joints by welding, crimping a reliable electrical connection. (3) rubber cable core in the "black" or "green/Huang Shuang-color" line as the ground wire. 5, high voltage line protection: (1) in the vicinity of overhead power transmission line construction, erection of bamboo protection frame. (2) in the vicinity of high voltage cable erection Derrick (gantry), scaffolding outside power lines above the water, all safety nets (Booth). 6, handheld or mobile motor: switch box must have leakage protection devices, leakage current 30ma/0.1s, 15mA/0.1s wet job (includes the following equipment: vibration machine, polishing machine, ramming machines, submersible pumps, electric hand Planer, hand drills, grinders, cutters, pipe threader, moving lights, and so on). 7, mixer, mortar machines: (1) it must be against objects made-and rain-proof sheds. (2) drainage must be smooth, with gutters and sedimentation ponds. (3) the mixer lever must have a safety device. (4) must have a good ground (zero) device. (5) the gravel yard walls must be sturdy and reliable. (6) complete horizontal mortar mixing Drum booth. 8, hoist: (1) security rope fence. (2) must be equipped with the rope tube protection. (3) position of the switch box must be placed correctly, prohibit reverse switch operation sight must be good, if push button switch, the operator has a power switch, move the button switch must be in the 36-Volt ... (2) power cord into the drop of bend, entry must be entered after the fuse before going into the switch inside the oven to complete the grounding and zero connection terminal Board, metal casing should be zero protection. (3) tap inside the box where the air switch, GFCI above to set a separate switch. (4) the box to separate single-phase three-hole outlets, top loading protector, using single-phase equipment must be equipped with a monophase plug of the power supply. (5) where a mobile switch box, housing a reliable protection of zero (ground), equipped with a brake leak. (6) to be clearly separated from the "power", "illumination", "welding". 3, electricity lines: (1) electric line, required for overhead installation of resilient rubber sheathed cable or plastic. Adopted at the lane or road protection pipe buried underground, set up signs, connectors must be overhead or located connector box. (2) rubber cable portable power tools, lead length not more than 5 m from the switch box, without joints. (3) use mobile power tools and lighting are soft rubber cord, do not use plastic resin line instead. (4) temporary wiring installations, use a rubber or plastic insulated wires must be knob cables set up, switch set. 4, grounding and zeroing device: (1) grounding electrode available angles, steel of not less than two, depth of not less than 2 m and not less than 2.5 metres in distance between two grounding, grounding resistance is less than 4 ohm. (2) ground (neutral) wires using insulated copper wire, do not use aluminium wire for grounding (neutral) wire joints by welding, crimping a reliable electrical connection. (3) rubber cable core in the "black" or "green/Huang Shuang-color" line as the ground wire. 5, high voltage line protection: (1) in the vicinity of overhead power transmission line construction, erection of bamboo protection frame. (2) in the vicinity of high voltage cable erection Derrick (gantry), scaffolding outside power lines above the water, all safety nets (Booth). 6, handheld or mobile motor: switch box must have leakage protection devices, leakage current 30ma/0.1s, 15mA/0.1s wet job (includes the following equipment: vibration machine, polishing machine, ramming machines, submersible pumps, electric hand Planer, hand drills, grinders, cutters, pipe threader, moving lights, and so on). 7, mixer, mortar machines: (1) it must be against objects made-and rain-proof sheds. (2) drainage must be smooth, with gutters and sedimentation ponds. (3) the mixer lever must have a safety device. (4) must have a good ground (zero) device. (5) the gravel yard walls must be sturdy and reliable. (6) complete horizontal mortar mixing Drum booth. 8, hoist: (1) 评价内容的修改 通过第三方卖家工具发现，有些中差评改成好评的记录，评价内容没改，虽然影响不大，但如果数量一多，势必会影响商品详情页的评价质量，进而对转化率起到负面作用。 给大家例举一个堪称完美的中差评售后标准:修改速度快，消除买家误会，用买家的话来表明店辅服务 沟通中承诺的兑现 根据分析中差评改成好评的评价内容，有部分买家反馈售后在沟通过程中承诺的未兑现，这应该是由于信息不同步造成的。好不容易解决中差评，由于信息不同步可能又毁了，比较可惜。 open pit operation should be set up-and rain-proof body combat operations, and positive security rope fence. (2) must be equipped with the such as open storage should be tightly covered, transportation and shipment to prevent the impurity of flying in order to reduce dust. 4.4 measures to prevent water pollution: 4.4.1 mixing wastewater discharge control: emissions of wastewater discharged into the sedimentation tank in the second ... BA, labor scheduling and measure 1, labour demand: calculated according to the schedule of the project, preparation takes about 2,400 labor days, said today it will mop up to 2,100. About the project, total said today it will need 92,600. According to the construction schedule, peaked on the 15th day of labour to the 45th day. This phase focuses on engineering subgrade earthwork, drainage, manhole in construction labor demand up to 880 days/day, need to focus on labor guarantee. We arrange production on this issue that, wherever possible, machinery in order to reduce the amount of labor needed, restrict contracts through legal procedures, and measures to improve the treatment, ensure the necessary labor to maintain normal production. In order to ensure the quality of the workforce must have a certain number of technical workers. 2 2.1 establishment of workers ' wages, labor organizations and arrangements to ensure system: Project Manager and construction team, the teams and personal signature guarantee timely and full payment of wages of migrant workers undertaking signed on the protection of workers ' wages with the owners responsibility, establishing guarantee system from top to bottom. Financial guarantee: to establish a special fund for workers ' wages, project workers ' wages may not be appropriated for its use, according to report project progress allow workers ' wages per month and on time, never in arrears. And laborers team leaders, workers ' wages have signed terms of reward and punishment, each migrant worker payment salary cards, payment of wages by the laborers team leaders sign, discovery team leader was not issued in full and on time wages of migrant workers, fined them 10 times. Establish oversight bodies: the monthly salary payments issued, so that every migrant worker can understand and monitor salary payments. 2.2 Summary of project construction, project manager and department managers are chosen and construction management experience, strong expertise, extensive construction experience with similar projects personnel. 2.3 15 days before the start of the project to the corporate services sector provides detailed workforce planning, corporate services sector according to the project plan to ensure. 2.4 resolutely implement State Council issued on effectively solving the problem of default on construction project cost notification file indicates the spirit of, strictly implement the longest [document 2004]54 on the issuance of the notice, commitment not to workers security rope fence. (2) must be equipped with the rope tube protection. (3) position of the switch box must be placed correctly, prohibit reverse switch operation sight must be good, if push button switch, the operator has a power switch, move the button switch must be in the 36-Volt ... (2) power cord into the drop of bend, entry must be entered after the fuse before going into the switch inside the oven to complete the grounding and zero connection terminal Board, metal casing should be zero protection. (3) tap inside the box where the air switch, GFCI above to set a separate switch. (4) the box to separate single-phase three-hole outlets, top loading protector, using single-phase equipment must be equipped with a monophase plug of the power supply. (5) where a mobile switch box, housing a reliable protection of zero (ground), equipped with a brake leak. (6) to be clearly separated from the "power", "illumination", "welding". 3, electricity lines: (1) electric line, required for overhead installation of resilient rubber sheathed cable or plastic. Adopted at the lane or road protection pipe buried underground, set up signs, connectors must be overhead or located connector box. (2) rubber cable portable power tools, lead length not more than 5 m from the switch box, without joints. (3) use mobile power tools and lighting are soft rubber cord, do not use plastic resin line instead. (4) temporary wiring installations, use a rubber or plastic insulated wires must be knob cables set up, switch set. 4, grounding and zeroing device: (1) grounding electrode available angles, steel of not less than two, depth of not less than 2 m and not less than 2.5 metres in distance between two grounding, grounding resistance is less than 4 ohm. (2) ground (neutral) wires using insulated copper wire, do not use aluminium wire for grounding (neutral) wire joints by welding, crimping a reliable electrical connection. (3) rubber cable core in the "black" or "green/Huang Shuang-color" line as the ground wire. 5, high voltage line protection: (1) in the vicinity of overhead power transmission line construction, erection of bamboo protection frame. (2) in the vicinity of high voltage cable erection Derrick (gantry), scaffolding outside power lines above the water, all safety nets (Booth). 6, handheld or mobile motor: switch box must have leakage protection devices, leakage current 30ma/0.1s, 15mA/0.1s wet job (includes the following equipment: vibration machine, polishing machine, ramming machines, submersible pumps, electric hand Planer, hand drills, grinders, cutters, pipe threader, moving lights, and so on). 7, mixer, mortar machines: (1) it must be against objects made-and rain-proof sheds. (2) drainage must be smooth, with gutters and sedimentation ponds. (3) the mixer lever must have a safety device. (4) must have a good ground (zero) device. (5) the gravel yard walls must be sturdy and reliable. (6) complete horizontal mortar mixing Drum booth. 8, hoist: (1) 部分老板限制死板 有些网店老板对于售后补偿的规定比较死板，但中差评产生的原因有很多，也有卖家原因造成的，对于这种情况，卖家多付出些补偿也是正常的。所以限制太死板，会影响整体处理效率，至于风险，只需做好记录统计即可。 缺乏数据统计分析意识 这个问题很大程度上取决于客观因素，既没有实用的辅助软件或工具来实现。大卖家的一致心声是:依赖手工表格统计分配售后任务，实现数据统计分析的难度和成本太大。当然，也有个别大卖家说，中差评数据统计分析有什么用呢,我不知道如何看，看了也不知道如何改进，做好产品、销售和服务就行了。 关于淘宝大卖家在数据统计分析这方面的意识问题，我想给大家推荐一篇淘宝四皇冠店主发在派代的文章，他在文中所涉及的运营那部分内容，可以说是我所接触过绝大部分淘宝大卖家的典型代表，我摘录其中一段: ----------------------------------------------------------------------------- 有些朋友会留言给我说:为何不写一些食品行业的分享帖, 我说了可能各位又不信了，但却是真实情况，我们没有运营人员，连我都不合格。 我们的流量组成有哪些,不知。(除了看下当天流量多少，其它没关注) 来源何在,不知。(上述都没关注了，这个怎么会注意) 老客户比例,不知。(只知道老客户不少) 客户平均购买次数,不知。(只知道经常有客户回购，并介绍亲朋好友来买) 哪些是引流宝贝,不知(我们根本没有给任何产品做所谓引流的定位) 哪些是爆款,不知(从来没有打造爆款的动作与概念) 什么产品做关联比较好,不知(我们随意搭配) 所有数据分析的动作完全没做。 我们一直做的事情只有两点: A.提供给客户百分百台湾原汁原味进口正品; B.自己认为不好吃的不卖，台湾杂货店店卖的产品不卖; 就这么简单。 ----------------------------------------------------------------------------- 其实要经营好淘宝店，我个人认为:首要是产品和服务，其次是营销推广，再次是数据分析，这是淘宝店得以良性循环发展的前后三大环节。前两块做好了，可以达到80或85分，做好和利用数据分析，或许可以达到90或95分。但如果你的竞争对手走在你前面，显然，对你来说是非常不利的。相同的起跑线、相同的环境，到最后就是拼软实力了。 security rope fence. (2) must be equipped with the rope tube protection. (3) position of the switch box must be placed correctly, prohibit reverse switch operation sight must be good, if push button switch, the operator has a power switch, move the button switch must be in the 36-Volt ... (2) power cord into the drop of bend, entry must be entered after the fuse before going into the switch inside the oven to complete the grounding and zero connection terminal Board, metal casing should be zero protection. (3) tap inside the box where the air switch, GFCI above to set a separate switch. (4) the box to separate single-phase three-hole outlets, top loading protector, using single-phase equipment must be equipped with a monophase plug of the power supply. (5) where a mobile switch box, housing a reliable protection of zero (ground), equipped with a brake leak. (6) to be clearly separated from the "power", "illumination", "welding". 3, electricity lines: (1) electric line, required for overhead installation of resilient rubber sheathed cable or plastic. Adopted at the lane or road protection pipe buried underground, set up signs, connectors must be overhead or located connector box. (2) rubber cable portable power tools, lead length not more than 5 m from the switch box, without joints. (3) use mobile power tools and lighting are soft rubber cord, do not use plastic resin line instead. (4) temporary wiring installations, use a rubber or plastic insulated wires must be knob cables set up, switch set. 4, grounding and zeroing device: (1) grounding electrode available angles, steel of not less than two, depth of not less than 2 m and not less than 2.5 metres in distance between two grounding, grounding resistance is less than 4 ohm. (2) ground (neutral) wires using insulated copper wire, do not use aluminium wire for grounding (neutral) wire joints by welding, crimping a reliable electrical connection. (3) rubber cable core in the "black" or "green/Huang Shuang-color" line as the ground wire. 5, high voltage line protection: (1) in the vicinity of overhead power transmission line construction, erection of bamboo protection frame. (2) in the vicinity of high voltage cable erection Derrick (gantry), scaffolding outside power lines above the water, all safety nets (Booth). 6, handheld or mobile motor: switch box must have leakage protection devices, leakage current 30ma/0.1s, 15mA/0.1s wet job (includes the following equipment: vibration machine, polishing machine, ramming machines, submersible pumps, electric hand Planer, hand drills, grinders, cutters, pipe threader, moving lights, and so on). 7, mixer, mortar machines: (1) it must be against objects made-and rain-proof sheds. (2) drainage must be smooth, with gutters and sedimentation ponds. (3) the mixer lever must have a safety device. (4) must have a good ground (zero) device. (5) the gravel yard walls must be sturdy and reliable. (6) complete horizontal mortar mixing Drum booth. 8, hoist: (1) security rope fence. (2) must be equipped with the rope tube protection. (3) position of the switch box must be placed correctly, prohibit reverse switch operation sight must be good, if push button switch, the operator has a power switch, move the button switch must be in the 36-Volt ... (2) power cord into the drop of bend, entry must be entered after the fuse before going into the switch inside the oven to complete the grounding and zero connection terminal Board, metal casing should be zero protection. (3) tap inside the box where the air switch, GFCI above to set a separate switch. (4) the box to separate single-phase three-hole outlets, top loading protector, using single-phase equipment must be equipped with a monophase plug of the power supply. (5) where a mobile switch box, housing a reliable protection of zero (ground), equipped with a brake leak. (6) to be clearly separated from the "power", "illumination", "welding". 3, electricity lines: (1) electric line, required for overhead installation of resilient rubber sheathed cable or plastic. Adopted at the lane or road protection pipe buried underground, set up signs, connectors must be overhead or located connector box. (2) rubber cable portable power tools, lead length not more than 5 m from the switch box, without joints. (3) use mobile power tools and lighting are soft rubber cord, do not use plastic resin line instead. (4) temporary wiring installations, use a rubber or plastic insulated wires must be knob cables set up, switch set. 4, grounding and zeroing device: (1) grounding electrode available angles, steel of not less than two, depth of not less than 2 m and not less than 2.5 metres in distance between two grounding, grounding resistance is less than 4 ohm. (2) ground (neutral) wires using insulated copper wire, do not use aluminium wire for grounding (neutral) wire joints by welding, crimping a reliable electrical connection. (3) rubber cable core in the "black" or "green/Huang Shuang-color" line as the ground wire. 5, high voltage line protection: (1) in the vicinity of overhead power transmission line construction, erection of bamboo protection frame. (2) in the vicinity of high voltage cable erection Derrick (gantry), scaffolding outside power lines above the water, all safety nets (Booth). 6, handheld or mobile motor: switch box must have leakage protection devices, leakage current 30ma/0.1s, 15mA/0.1s wet job (includes the following equipment: vibration machine, polishing machine, ramming machines, submersible pumps, electric hand Planer, hand drills, grinders, cutters, pipe threader, moving lights, and so on). 7, mixer, mortar machines: (1) it must be against objects made-and rain-proof sheds. (2) drainage must be smooth, with gutters and sedimentation ponds. (3) the mixer lever must have a safety device. (4) must have a good ground (zero) device. (5) the gravel yard walls must be sturdy and reliable. (6) complete horizontal mortar mixing Drum booth. 8, hoist: (1)关于淘宝大卖家处理中差评的经验总结篇幅暂时就这么多了，在中差评方面能做到这样精细 化运营的淘宝店并不多，但随着淘宝对卖家服务要求的不断提高 open pit operation should be set up-and rain-proof body combat operations, and positive security rope fence. (2) must be equipped with the such as open storage should be tightly covered, transportation and shipment to prevent the impurity of flying in order to reduce dust. 4.4 measures to prevent water pollution: 4.4.1 mixing wastewater discharge control: emissions of wastewater discharged into the sedimentation tank in the second ... BA, labor scheduling and measure 1, labour demand: calculated according to the schedule of the project, preparation takes about 2,400 labor days, said today it will mop up to 2,100. About the project, total said today it will need 92,600. According to the construction schedule, peaked on the 15th day of labour to the 45th day. This phase focuses on engineering subgrade earthwork, drainage, manhole in construction labor demand up to 880 days/day, need to focus on labor guarantee. We arrange production on this issue that, wherever possible, machinery in order to reduce the amount of labor needed, restrict contracts through legal procedures, and measures to improve the treatment, ensure the necessary labor to maintain normal production. In order to ensure the quality of the workforce must have a certain number of technical workers. 2 2.1 establishment of workers ' wages, labor organizations and arrangements to ensure system: Project Manager and construction team, the teams and personal signature guarantee timely and full payment of wages of migrant workers undertaking signed on the protection of workers ' wages with the owners responsibility, establishing guarantee system from top to bottom. Financial guarantee: to establish a special fund for workers ' wages, project workers ' wages may not be appropriated for its use, according to report project progress allow workers ' wages per month and on time, never in arrears. And laborers team leaders, workers ' wages have signed terms of reward and punishment, each migrant worker payment salary cards, payment of wages by the laborers team leaders sign, discovery team leader was not issued in full and on time wages of migrant workers, fined them 10 times. Establish oversight bodies: the monthly salary payments issued, so that every migrant worker can understand and monitor salary payments. 2.2 Summary of project construction, project manager and department managers are chosen and construction management experience, strong expertise, extensive construction experience with similar projects personnel. 2.3 15 days before the start of the project to the corporate services sector provides detailed workforce planning, corporate services sector according to the project plan to ensure. 2.4 resolutely implement State Council issued on effectively solving the problem of default on construction project cost notification file indicates the spirit of, strictly implement the longest [document 2004]54 on the issuance of the notice, commitment not to workers