接电话用语

接电话用语 常用短语及句型 Useful Phrases How can I help? Can I speak to …, please? Who’s calling, please? Please hold I’ll just put you through Could I speak to……please? Who shall I say is calling? Just a second I’ll see if he’s in I’ve got ……..on the phone for you Hang on a moment 对话对白 Michelle: Hello, you’ve reached the marketing department. How can I help? Male: Yes, can I speak to Rosalind Wilson, please? Michelle: Who’s calling, please? Male: It’s Richard Davies here. 1 Michelle: Certainly. Please hold and I’ll put you through. Male: Thank you. Michelle: Hello, marketing. How can I help? Male: Could I speak to Jason Roberts, please? Michelle: Certainly. Who shall I say is calling? Male: My name’s Mike Andrews. Michelle: Just a second - I’ll see if he’s in. Hello, Jason, I’ve got Mike Andrews on the phone for you … Okay - I’ll put him through. Hang on a moment, I’m just putting you through. 2