网上订高铁

网上订高铁 Ljj1. user registration 1.1 China Railway Customer Service Center website (www.12306.cn, hereinafter referred to as "12306.cn website") provides only registered users with online train ticket service (hereinafter referred to as "ticket"). Internet users must first register as 12306.cn website users (hereinafter referred to as "users") before purchasing tickets on the 12306.cn website. 1.2, the user registration must be accurate to provide true information, in order to ensure the smooth fare, ride and enjoy the 12306.cn website provides services. 1.3 a valid ID can only be registered with one user. 1.4, when buying tickets, with the user's own set of user name and password login. 1.5, if you apply for registration, the website prompted identity information repeated, please re confirm the information provided accurate and complete. If it is not registered, please fill out the "accurate and complete railway customer service center to check the identity of the user application form" (see "tickets online FAQ" registered users, the system prompts the identity information to repeat how to do?" Answer) related content, and attach your recent photo, ID photos (front and back are required for the electronic version, and must clear especially face), in an email sent to 12306yhhd@rails.com.cn mailbox, the website after receiving the results will reply to your email address. 2. valid identification 2.1, in the 12306.cn website, users can buy tickets for themselves, but also for others to buy tickets, but must accurately fill in the car's true identity information. 2.2 the valid identity document accepted by the 12306.cn website means: 2.2.1 People's Republic of China identity card. 2.2.2 People's Republic of China residents from Hong Kong and Macao pass to the mainland. 2.2.3 Taiwan residents pass mainland pass. 2.2.4 valid passport as required. 2.3 children who buy children's tickets do not have valid identity documents. They must use the valid ID information of their counterparts and exchange their paper tickets before driving. 2.4, users use false identity documents to buy tickets or ride in the car, the consequences of their own. Therefore, the loss of the railway transport enterprise or the third party will be investigated for legal liability. 3. website service time 3.1 12306.cn website provides service from 6 to 1 every morning. 3.2 tickets, at the 12306.cn site change and refund shall be not later than 2 hours before driving. 3.3 12306.cn website ticket pre-sale period and station announcement consistent. 4. ticket coverage The ticket range is based on the 12306.cn website. 5. number of tickets purchased 5.1 a valid identity document, the same ride date, the same number of trips, a ticket, but 2.3 except. 5.2 the number of tickets available for the same order shall not exceed 5. 6. website ticketing and payment 6.1, 12306.cn website can buy full fare tickets, children's tickets, student discount tickets (referred to as student tickets), disabled soldiers or disabled people's police preferential tickets (referred to as "disabled soldiers ticket"). 6.1.1 children's ticket: in accordance with the regulations of the railway passenger transportation regulations, children who are 1.2 to 1.5 meters high with adult travel enjoy half price tickets, speeding tickets and air conditioned tickets (hereinafter referred to as children's tickets). More than 1. 5 meters should buy full price tickets. Each adult passenger may carry a child of less than 1.2 meters of height free of charge. When more than one person is available, more than one person should buy a child's ticket. The seat of a child ticket should not be the same as that of an adult ticket, and the arrival of the ticket shall not be far from the arrival of the adult ticket. Children riding free of charge, when sleeping alone, should buy full price sleeper tickets, air-conditioned, should also buy half price air tickets. 6.1.2 student ticket: in accordance with the relevant provisions of the "railway passenger transportation regulation", in the ordinary colleges and universities (including the National Education Department approved private universities are eligible to education) or military colleges, secondary schools, technical schools, no students, on wage income, family residence and school in the same city when, with institutions with official stamp price discount card student card, can enjoy every family to College (location) between the four one-way ticket price (hereinafter referred to as the student ticket). Student ticket travel time is limited to the annual summer vacation, from June 1st to September 30th, winter vacation, December 1st to March 31st. If the location of the school students have a parent of one of the parties when students leave school, school, school, students from schools and training locations, student ID fails to handle school registration, change student discount card travel range but stamped with the school seal, or there is no "students train ticket discount card" and "student train ticket discount card does not recognize or student ID and record the same, not student tickets available for sale. At present, the 12306.cn website accepts only student ticket with student ticket discount card. If you buy student tickets at the 12306.cn website, but do not comply with the provisions of discount (waiting) conditions, or no student ticket discount card, do not change tickets, the purchase of tickets may be required to apply for refund procedures. 6.1.3: in accordance with the provisions of the "tickets for disabled soldiers" Regulations for railway passenger transportation, Chinese people's Liberation Army and people's Armed Police China soldiers maimed because of injury (hereinafter referred to as the disabled soldiers) by "People's Republic of China military disability certificate", who is disabled people's police by "People's Republic of China disabled people's police permits" to enjoy half of the soft seat, hard seat ticket and additional ticket. The certificate of disabled military personnel in People's Republic of China and the disabled police license of the People's Republic of China are issued by the relevant departments of the state, and the railway transport enterprises have the right to check. 6.2 tickets, to be paid in 45 minutes to complete the online ticket for the ticket after the success. 6.2.1 online payment, you must use the online banking function of the bank card, and by 12306.cn website jump (link) to the ticket option of the bank website. Currently only accept: use the ICBC, the Agricultural Bank of China, the Bank of China, China Merchants Bank and UnionPay cards with the bank card, and opened the Internet banking users. 6.2.2 in the same order can only use a bank card to pay a one-time fare. 6.2.3 can not buy tickets again until the payment is made online and the payment is not completed. 6.2.4 12306.cn website website information received from the bank payment after confirmation of purchase transactions; payment failure information received from the bank website or for more than 45 minutes did not receive the bank website successful payment information, cancel the purchase transaction, the ticket will not be reserved seats; You must apply for a new ticket when you continue to purchase the ticket. 6.3, 12306.cn website confirmed that after the success of the ticket transaction, according to the ticket provided by the mobile phone, e-mail, ticket information will be purchased by SMS, e-mail notify the buyer. The ticket holder shall notify the passenger in time and keep the relevant information in good order. 7. change tickets 7.1, in the 12306.cn website ticket, in the following circumstances, should be in the ticket, drive in exchange for paper ticket after station ride: 7.1.1 uses the two generation resident identity card to buy tickets, but does not have the two generation resident card check ticket condition at the station or under the station. 7.1.2 uses the two generation resident identity card to buy tickets, but when they check in, they can not show the two generation resident ID card or the two generation resident ID card and can not read it on the automatic ticket checker. 7.1.3 uses two valid ID cards other than resident ID cards to buy tickets. 7.1.4 uses the valid ID information of a traveling adult to buy a child's ticket. 7.1.5 buy student tickets, tickets for disabled soldiers. 7.1.6 by car tickets by car ride date, train number in the middle of the station stop into the car. 7.2 in exchange for paper tickets, the following provisions apply: 7.2.1 use the two generation ID card can purchase tickets, the car two generation resident ID card to apply for Internet ticketing service station ticket window, ticket outlets or railway station automatic ticket machine for replacement ticket procedures. 7.2.2 two generation ID card to other valid identity documents except automatic reading or use the two generation ID card to buy the railway e-ticket, required to produce tickets when passengers use the original valid ID and order number, to handle the Internet ticketing service station ticket window or a railway transport enterprise authorized by the railway ticket outlets by the conductor, input the ID number and order number and verification procedures apply for tickets. ID 7.2.3 student ticket by ticket use and train tickets with student discount card student card (all original) to handle the Internet ticketing business and installation of students train ticket discount card recognition for the railway station ticket window or ticket outlets. For ticket check at the same time, price concessions and preferential certificate, reduced travel times; do not meet the conditions of no concessions for tickets, the tickets can be Car Buying refund according to the relevant provisions. 7.2.4 disabled soldiers with ticket ticket which is used when the valid identity certificate and the "People's Republic of China military disability certificate", "People's Republic of China disabled people's police certificate" (all original) to the station ticket window for internet ticket for business. When changing tickets, check the discount vouchers at the same time, do not meet the discount conditions, do not change tickets, the purchase of tickets may be required to apply for refund procedures. For the ticket, ticket 7.2.5, valid ID card is lost, the car I need to station railroad public security to make card mouth, with other valid identity documents specified in the original use of tickets when the car ID information or a letter issued by the original issuing authorities for temporary identity proof, handle and press 7.2.2. 7.2.6 valid identity document information, order number, etc., will be changed after verification; if not agreed, no change will be made. Seven 3 the paper ticket shows the name of the passenger and the valid ID number of the passenger car used for the ticket, and marks the word "net". Passengers should keep their tickets properly, keep their face information clear and readable, and protect their identity information. 7.4 in exchange for paper tickets, railway e-ticket failure, with paper tickets according to the existing provisions for inspection, change, ticket refund and other procedures, can no longer handle the change, refund on the 12306.cn website. 7.5 change ticket window queuing number may be more, please do travel plan, set aside enough ticket change time. 8. change, refund 8.1 users on the 12306.cn website after the purchase, not in exchange for paper tickets, can apply for a refund, change in 12306.cn website: 8.1.1 no later than 2 hours before driving. 8.1.2 the same order in the same date, train, station, station and other tickets before mass change. 8.1.3 refund on the 12306.cn website after the refund fee reimbursement certificate, with the use of the 12306.cn website ticket valid identity card original, within 10 days after the date of refund of the ticket to the station ticket window. 8.2 users on the 12306.cn website after the purchase, whether in exchange for paper tickets, can be at the station ticket window and apply for refund, change by 7.2: 8.2.1 before the drive to the station to install a bank POS machine ticket window handle. 8.2.2 the following circumstances, according to the following provisions to install the bank POS machine station ticket window: 8.2.2.1 has exchanged paper tickets only at the ticket changing station or at the ticket booth. 8.2.2.2 with the two generation ID card ticket conditions of the station, has been using the two generation resident ID card for ticket procedures but did not stop the car, on the bus station by station confirmed in accordance with the provisions of change, refund. 8.2.2.3 with the two generation ID card ticket conditions of the station, has been using the two generation resident ID card for the station entrance formalities, but in transit because of injury, disease or liability off midway, with long train passenger Records issued by the physical refund required to do in the next station. 8.2.3 change after issued paper tickets. 8.3 change after the new fare is higher than the original ticket, need to pay the fare difference, should be used by other banks when purchasing bank card or online bank card payment function with full fare ticket, according to the provisions of the original ticketed returned to the original bank card issuing bank. A refund or change after the ticket fare is lower than the original ticket, the fare should be returned by the issuing bank shall return tickets by the use of bank cards. Change after the new fare is equal to the original ticket, without the need for payment procedures. 8.4 in the 12306.cn website or the station ticket window, can only handle a change procedures. 9. check in tickets and train tickets 9.1 when the user obtains the paper ticket in any way as prescribed in this notice, the railway electronic ticket ticket will be invalid, and the ticket will be checked in and out of the station and checked by train according to the paper ticket. 9.2, the use of two generations of resident ID cards on the 12306.cn website, the bus station and the next station are equipped with two generations of resident identification card ticket conditions, you can use the two generation ID card as a travel voucher, Directly through the station automatic ticket machine (gate machine) for entry and exit ticket collection procedures; on the train, by the staff by checking the two generation resident ID card, the railway electronic ticket information and passengers for inspection procedures. When 9.2.1 checked in at the station, it was found that the ID card of the two generation of passengers could not be read. The automatic ticket checker (gate machine) was not adopted, and the passengers had to go to the ticket window at the station and exchange paper tickets in 7.2. 9.2.2 stop passenger ticket after him without the actual car that out of the station, the station staff shall be subject to the confirmation or issuance of passenger records, and to the station ticket window related formalities, not their own to exchange paper ticket vending machine. The 9.2.3 train ticket, passengers did not confirm the railway ticket information, subject to the provisions of the replacement ticket. 9.2.4 passenger station ticket, automatic ticket machines (gates) not to pass, to pay upon arrival at the railway shall confirm the electronic ticket information. Confirmed no railway electronic ticket information, subject to the provisions of the replacement ticket. 9.2.5 passengers to exchange paper ticket, not later than the date of travel tickets since the date of 31 days, with the use of tickets when the two generation resident ID card (or order number) to the railway ticket window in exchange for paper tickets, if not handled, in exchange for paper tickets only for reimbursement vouchers. 9.2.6 transit passengers, two generation resident ID card is lost, subject to the provisions of the first ticket. To the station after the replacement ticket, find the second generation ID card, the conductor confirmed after the issuance of passenger records to passengers, passengers and passenger records to the two generation ID card to the station ticket window, ticket passenger station through the system to verify the electronic ticket information, ticket refund after the fill, no refund fee. Don't go to the vending machine for paper tickets. Passenger records should fill in the contents of the two generation of the resident identity card number, the name of the passenger and the seat information. 10. temporary identification 10.1 the station is equipped with a railway public security system permit, so as to give temporary identification to the passenger who cannot produce the original identity document. 10.2 the driver shall meet one of the following conditions and provide an inch photo when he is applying for temporary identification: 10.2.1 issued by the local public security organs of the household registration certificate. 10.2.2 student passengers issued letters of proof in their schools. 10.2.3 letters of evidence issued by the armed forces of the people's Liberation Army and the armed police force. 10.2.4 foreign passengers hold letters of letters issued by local embassies and consulates. 10.2.5 passengers who buy tickets with other valid certificates shall have certificates issued by the issuing department. 10.2.6 can prove himself by other means. 10.2.7 the above proof (letter) should be included in the content of the passenger's name, gender, date of birth, nationality, identity card number and other information, and the valid identity information provided by the purchase agreement, and stamped with the official seal to prove. The temporary identity for 10.3 railway station public security departments of the certificate in two, specify the passenger's name, gender and age, type and number of valid identity documents and other content, a joint police department retained, a passenger ticket exchange, for change, refund, and travel ticket validation used by travelers themselves for safekeeping, Station car will not be recovered. 11. contract matters 11.1, the railway electronic ticket purchased on the 12306.cn website is a railway passenger transportation contract embodied in the form of electronic data, and has the same legal effect as the paper ticket. Tickets to the 12306.cn website confirmed the success of the transaction time as the railway passenger transport contract shall refund to the 12306.cn website, confirm the transaction time as the railway passenger transport contract termination time, refund, change the original ticket (purchase) for the new ticket refund tickets, respectively according to the treatment. 11.2, the railway electronic passenger ticket does not report the loss, and is not allowed to be transferred. 11.3 registered users in the 12306.cn site to set the username and password is on the 12306.cn website for ticket purchase, change, refund and check orders, cancel orders and other business of the preliminary document. The use of 11.4 users to buy tickets at the 12306.cn site of the occupant valid identity certificate and 12306.cn website to confirm the user after the success of the tickets for the order number, the user is to apply for tickets, with ticket refund or change, inspection and other related procedures in the railway ticket window is effective certificate. Please keep it in mind and keep it safe. 11.5, 12306.cn website confirmed that users in the 12306.cn website ticket transaction success, according to the ticket buyers to provide mobile phones, e-mail, the purchase ticket information by SMS, e-mail way to notify the ticket holder. The ticket holder shall notify the passenger in time and keep the relevant information in good order. Users are requested to keep relevant information and valid identity documents, which are stolen due to improper storage. 11.6 use online, bank cards, payment, refund and other matters, according to the contract signed between the payer and the bank. 11.7, for the following acts, 12306.cn website will evaluate the user's integrity, and as a matter of course, unilaterally refused to provide users with 12306.cn website ticket service: 11.7.1 3 times a day after the successful application of tickets, but did not complete online payment. 11.7.2 other acts that damage the lawful rights and interests of railway transportation enterprises. 12. tips 12.1 some of the terms in this notice may be adjusted for specific circumstances. Please pay attention to the 12306.cn website and the station announcement. 12.2 of the notice "station" and "railway ticket outlets" refers to the railway passenger service of the Railway Bureau opened railway Internet ticketing services for the station (including City Station) and railway ticket outlets (unless otherwise provided by railway transport enterprises); "drive" as stated on the ticket station before driving time. 12.3 the matters not mentioned in this notice shall be handled in accordance with the regulations on railway passenger transportation and the regulations concerning the real name registration of Railway Administration, and so on, please refer to the relevant regulations or call the customer service center at 12306. Close