浙江联通快乐视铃手机来显客户端业务产品手册

浙江联通快乐视铃手机来显客户端业务产品手册 中国联通浙江省分公司 2012-5-4 members from key minority outreach, promote a comprehensive strictly administering the party into the branches, put it into every party member, give full play to each party organization fight fortress function, each the exemplary vanguard role of party members. Is to promote the inner-party education extend from the concentrated education to regular education, in the regular education efforts, real party ideology in the all party members and the party's construction through system. Is to boost the spirit of all party members, education guide all members of the party in their respective work positions, responsible and dependable officer, make contributions. Therefore, we must from the height of political and global, fully aware of "two" learning the importance of education, put "two" education as a major political task and practice well. All members to active participation, really into, in "learn, and do, and modified, and promoting" upper and lower really Kung Fu, effective put thought and action unified to XI General Secretary of important indicates spirit up, unified to Central and provincial of decision deployment up, solid do learning education the work, effective do good accountability, caught in place, see effectiveness, condensed up officer venture, and promoted water the work of powerful power. Second, accurately grasp the "two" educational focus ... Marxist positions, knowing that good talk show a strong belief in pursuit, history as spirit, sincere feelings for the people, pragmatic style of thinking, enhance the scientific level of the work, and to better promote our work. In terms of learning methods, units of the party organization, the party branch in accordance with the implementation plan, organization members planned and subtopics to learn to combine 浙江联通快乐视铃产品手册 目 录 1 总则...................................................................................................................... - 0 - 2 缩略语和术语........................................................................................................ - 0 - 2.1 缩略语 .................................................................................................... - 0 - 2.2 术语........................................................................................................ - 0 - 3 产品概述............................................................................................................... - 0 - 3.1 产品定义................................................................................................. - 0 - 3.2 产品功能简介.......................................................................................... - 1 - 3.3 产品特点................................................................................................. - 1 - 3.4 用户范围................................................................................................. - 2 - 4 产品功能........................................................................................................ - 2 - 5 产品资费模式........................................................................................................ - 2 - 6 产品使用指南........................................................................................................ - 3 - 6.1 受理渠道及 ...................................................................................... - 3 - 6.1.1 定制受理方式................................................................................... - 3 - 6.1.2 退定受理方式................................................................................... - 3 - 6.2 终端设置................................................................................................. - 3 - 6.3 产品操作方法.......................................................................................... - 3 - 6.4 客服FAQ ................................................................................................ - 5 - members from key minority outreach, promote a comprehensive strictly administering the party into the branches, put it into eve - 1 - ry party member, give full play to each party organization fight fortress function, each the exemplary vanguard role of party members. Is to promote the inner-party education extend from the concentrated education to regular education, in the regular education efforts, real party ideology in the all party members and the party's construction through system. Is to boost the spirit of all party members, education guide all members of the party in their respective work positions, responsible and dependable officer, make contributions. Therefore, we must from the height of political and global, fully aware of "two" learning the importance of education, put "two" education as a major political task and practice well. All members to active participation, really into, in "learn, and do, and modified, and promoting" upper and lower really Kung Fu, effective put thought and action unified to XI General Secretary of important indicates spirit up, unified to Central and provincial of decision deployment up, solid do learning education the work, effective do good accountability, caught in place, see effectiveness, condensed up officer venture, and promoted water the work of powerful power. Second, accurately grasp the "two" educational focus ... Marxist positions, knowing that good talk show a strong belief in pursuit, history as spirit, sincere feelings for the people, pragmatic style of thinking, enhance the scientific level of the work, and to better promote our work. In terms of learning methods, units of the party organization, the party branch in accordance with the implementation plan, organization members planned and subtopics to learn to combine 修改记录 文件版本拟制人/ 拟制/修改主要更改内容 更改理由 编号 号 修改人 日期 (写要点即可) 1、 产品特点、功能简介; 2、 资费模式; 张晓 产品上线 V1.0 2012-5-4 3、 手机设置及使用方式; 4、 投诉预处理流程及FAQ 注1:每次更改归档文件时，需填写此表。 注2:文件第一次归档时，“更改理由”、“主要更改内容”栏写“无”。 portant indicates spirit up, unified to Central and provincial of decision deployment up, solid do learning education the wordified, and promoting" upper and lower really Kung Fu, effective put thought and action unified to XI General Secretary of imand moeducation as a major political task and practice well. All members to active participation, really into, in "learn, and do, efore, we must from the height of political and global, fully aware of "two" learning the importance of education, put "two" . Therion guide all members of the party in their respective work positions, responsible and dependable officer, make contributionsogy in the all party members and the party's construction through system. Is to boost the spirit of all party members, educatolparty education extend from the concentrated education to regular education, in the regular education efforts, real party ide-nery to each party organization fight fortress function, each the exemplary vanguard role of party members. Is to promote the invery party member, give full plamembers from key minority outreach, promote a comprehensive strictly administering the party into the branches, put it into en accordance with the implementation plan, organization members planned and subtopics to learn to combinench ivel of the work, and to better promote our work. In terms of learning methods, units of the party organization, the party brabelief in pursuit, history as spirit, sincere feelings for the people, pragmatic style of thinking, enhance the scientific le strongof powerful power. Second, accurately grasp the "two" educational focus ... Marxist positions, knowing that good talk show a ective do good accountability, caught in place, see effectiveness, condensed up officer venture, and promoted water the work k, eff- 2 - 1 总则 本产品说明书包括快乐视铃的产品概述、功能说明、产品资费、使用指南等内容。 本产品说明书的内容将随着快乐视铃业务的发展不断地补充、修改和完善。 2 缩略语和术语 2.1 缩略语 缩略语 英文全称 中文解释 2.2 术语 无 3 产品概述 3.1 产品定义 快乐视铃是新一代的手机来显产品，突破了传统来电时显示对方姓名和声音提醒的方式，用户可将视频设置为来电提醒。当有来电时，手机桌面会自动播放用户设置好的视频作为来电提醒。 快乐视铃还为用户提供了大量的视频视铃下载，充分关注手机用户追求个性化的特点，精心打造了搞笑、整蛊、音乐、等多类型的视铃内容，将手机多媒体视频和传统手机铃声进行完美的整合。让用户 strongof powerful power. Second, accurately grasp the "two" educational focus ... Marxist positions, knowing that good talk show a ective do good accountability, caught in place, see effectiveness, condensed up officer venture, and promoted water the work k, effportant indicates spirit up, unified to Central and provincial of decision deployment up, solid do learning education the wordified, and promoting" upper and lower really Kung Fu, effective put thought and action unified to XI General Secretary of imand moeducation as a major political task and practice well. All members to active participation, really into, in "learn, and do, efore, we must from the height of political and global, fully aware of "two" learning the importance of education, put "two" . Therion guide all members of the party in their respective work positions, responsible and dependable officer, make contributionsogy in the all party members and the party's construction through system. Is to boost the spirit of all party members, educatolparty education extend from the concentrated education to regular education, in the regular education efforts, real party ide-nery to each party organization fight fortress function, each the exemplary vanguard role of party members. Is to promote the invery party member, give full plamembers from key minority outreach, promote a comprehensive strictly administering the party into the branches, put it into en accordance with the implementation plan, organization members planned and subtopics to learn to combinench ivel of the work, and to better promote our work. In terms of learning methods, units of the party organization, the party brabelief in pursuit, history as spirit, sincere feelings for the people, pragmatic style of thinking, enhance the scientific le- 0 - 真正体验到3G时代高品质的多媒体娱乐。 快乐视铃需要先安装来电视铃客户端，目前支持symbian(塞班)S60 第三版全部机型。登录客户端后可设置来电视铃，也可以播放和下载更多的视铃。 3.2 产品功能简介 快乐视铃客户端可以将视频设置为手机的来电提醒，当有来电时，手机桌面会自动播放设置好的视频。用户还可以下载更多由我们为用户制作提供的精品视铃视频，种类包括音乐、搞笑、动漫等，为用户打造不同特色的手机视铃。 3.3 产品特点 , 独特内容品质取胜——根据手机来电特点，打造最适合的视铃内 容，所有视频时长均在30秒至1分钟，内容以搞笑、音乐、整蛊 为主，每条视频都是为视铃量身定做，使手机多媒体内容与手机 来电完美的融合。 , 客户端观看更精彩——时尚动感的使用界面，清晰直观操作简便; 便捷:根据机型自动适配安装文件，下载安装便捷，手机终端免 去所有繁琐设置～ 易用:快乐视铃客户端安装后自启动，并且为用户提供一条默认 视铃，安装后无需设置即可使用。 members from key minority outreach, promote a comprehensive strictly administering the party into the branches, put it into eve - 1 - ry party member, give full play to each party organization fight fortress function, each the exemplary vanguard role of party members. Is to promote the inner-party education extend from the concentrated education to regular education, in the regular education efforts, real party ideology in the all party members and the party's construction through system. Is to boost the spirit of all party members, education guide all members of the party in their respective work positions, responsible and dependable officer, make contributions. Therefore, we must from the height of political and global, fully aware of "two" learning the importance of education, put "two" education as a major political task and practice well. All members to active participation, really into, in "learn, and do, and modified, and promoting" upper and lower really Kung Fu, effective put thought and action unified to XI General Secretary of important indicates spirit up, unified to Central and provincial of decision deployment up, solid do learning education the work, effective do good accountability, caught in place, see effectiveness, condensed up officer venture, and promoted water the work of powerful power. Second, accurately grasp the "two" educational focus ... Marxist positions, knowing that good talk show a strong belief in pursuit, history as spirit, sincere feelings for the people, pragmatic style of thinking, enhance the scientific level of the work, and to better promote our work. In terms of learning methods, units of the party organization, the party branch in accordance with the implementation plan, organization members planned and subtopics to learn to combine 3.4 用户范围 【用户类型】 2G和3G用户 【目标人群】 年轻时尚人群:容易接受新鲜事物;整蛊、搞笑、音乐等娱乐内容需求突出;手机终端以symbian操作系统为主，是“E71”“N97”等热卖机型机的主要使用人群;熟悉网络传播，是时尚消费的意见领袖。 4 产品功能说明 【视频下载】—用户可通过快乐视铃客户端下载音乐、搞笑、视铃等视频内容。 【来电视铃】—用户可以通过快乐视铃客户端将下载的视频设置成来电视铃，当有电话呼入时，手机会播放这个视频来代替铃声。 5 产品资费模式 资费:5元/月(免流量费) 用户下载、使用快乐视铃视频内容，仅需支付相应的包月信息费即可。 of powerful power. Second, accurately grasp the "two" educational focus ... Marxist positions, knowing that good talk show a ective do good accountability, caught in place, see effectiveness, condensed up officer venture, and promoted water the work k, effportant indicates spirit up, unified to Central and provincial of decision deployment up, solid do learning education the wordified, and promoting" upper and lower really Kung Fu, effective put thought and action unified to XI General Secretary of imand moeducation as a major political task and practice well. All members to active participation, really into, in "learn, and do, efore, we must from the height of political and global, fully aware of "two" learning the importance of education, put "two" . Therion guide all members of the party in their respective work positions, responsible and dependable officer, make contributionsogy in the all party members and the party's construction through system. Is to boost the spirit of all party members, educatolparty education extend from the concentrated education to regular education, in the regular education efforts, real party ide-nery to each party organization fight fortress function, each the exemplary vanguard role of party members. Is to promote the invery party member, give full plamembers from key minority outreach, promote a comprehensive strictly administering the party into the branches, put it into en accordance with the implementation plan, organization members planned and subtopics to learn to combinench ivel of the work, and to better promote our work. In terms of learning methods, units of the party organization, the party brabelief in pursuit, history as spirit, sincere feelings for the people, pragmatic style of thinking, enhance the scientific le strong- 2 - 6 产品使用指南 6.1 受理渠道及方法 6.1.1 定制受理方式 手机访问【klling.com快乐视铃手娱网】?【点击视频标】 ?【下载】(2G版/3G版)?【选择计费类型】(5元/月)?【订购成功】 6.1.2 退定受理方式 手机登录【www.wo.com.cn联通3G门户】?【网上浙江】?【我的订购】?【退订快乐视铃】 6.2 终端设置 无 6.3 产品操作方法 H:\快乐视铃ppt\快乐视铃(客户端)产品使用手册v4.29.doc members from key minority outreach, promote a comprehensive strictly administering the party into the branches, put it into eve - 3 - ry party member, give full play to each party organization fight fortress function, each the exemplary vanguard role of party members. Is to promote the inner-party education extend from the concentrated education to regular education, in the regular education efforts, real party ideology in the all party members and the party's construction through system. Is to boost the spirit of all party members, education guide all members of the party in their respective work positions, responsible and dependable officer, make contributions. Therefore, we must from the height of political and global, fully aware of "two" learning the importance of education, put "two" education as a major political task and practice well. All members to active participation, really into, in "learn, and do, and modified, and promoting" upper and lower really Kung Fu, effective put thought and action unified to XI General Secretary of important indicates spirit up, unified to Central and provincial of decision deployment up, solid do learning education the work, effective do good accountability, caught in place, see effectiveness, condensed up officer venture, and promoted water the work of powerful power. Second, accurately grasp the "two" educational focus ... Marxist positions, knowing that good talk show a strong belief in pursuit, history as spirit, sincere feelings for the people, pragmatic style of thinking, enhance the scientific level of the work, and to better promote our work. In terms of learning methods, units of the party organization, the party branch in accordance with the implementation plan, organization members planned and subtopics to learn to combine 7 投诉处理流程及客服FAQ 客服电话:010-8591 1616(24小时值班); 4007 2272 20; 4008 1166 16; 7.1 投诉处理流程 用户来电咨询、投诉满意的答复 客户服务中心 客户服务中心登记整理反馈(客服日报/投诉记录/ 每日新增用户资料) 客户服务部门 反馈客户需求说明书特殊事件说明书 反馈 客服报表 (整理、归纳、) 高管办公室 商讨 业务部门 意见、建议以及改进、解决方案升级措施 of powerful power. Second, accurately grasp the "two" educational focus ... Marxist positions, knowing that good talk show a ective do good accountability, caught in place, see effectiveness, condensed up officer venture, and promoted water the work k, effportant indicates spirit up, unified to Central and provincial of decision deployment up, solid do learning education the wordified, and promoting" upper and lower really Kung Fu, effective put thought and action unified to XI General Secretary of imand moeducation as a major political task and practice well. All members to active participation, really into, in "learn, and do, efore, we must from the height of political and global, fully aware of "two" learning the importance of education, put "two" . Therion guide all members of the party in their respective work positions, responsible and dependable officer, make contributionsogy in the all party members and the party's construction through system. Is to boost the spirit of all party members, educatolparty education extend from the concentrated education to regular education, in the regular education efforts, real party ide-nery to each party organization fight fortress function, each the exemplary vanguard role of party members. Is to promote the invery party member, give full plamembers from key minority outreach, promote a comprehensive strictly administering the party into the branches, put it into en accordance with the implementation plan, organization members planned and subtopics to learn to combinench ivel of the work, and to better promote our work. In terms of learning methods, units of the party organization, the party brabelief in pursuit, history as spirit, sincere feelings for the people, pragmatic style of thinking, enhance the scientific le strong- 4 - 7.2 客服FAQ , 为什么我的手机无法登录【www.wo.com.cn联通3G门户】，也无 法访问【klling.com快乐视铃手娱网】, 首先，您要确定您的手机是否支持GPRS功能，您可以登录您的手机品牌的网站进行查询，或者询问经销商。 如果您确定您的手机支持GPRS，您需要开通GPRS服务，请拨打中国联通客户服务热线10010，依次按“1”进入中文服务，继续按“1”进入移动业务，然后按“3”进入业务办理，根据语音提示按“3”选择产品定购与变更，按“1”选择基本服务，接着，根据语音提示选择GPRS业务，之后，您就一步步按照语音提示开通您手机的GPRS服务了。您也可以通过客服中心人员帮助下开通GPRS服务，方法如下:拨打中国联通客户服务热线10010，依次按“1”进入中文服务，继续按“1”进入移动业务，然后按“0”进入人工帮助服务。 , 哪些智能操作系统的手机可以下载安装“快乐视铃”客户端, 目前快乐视铃支持symbian(塞班)S60 第三版全部机型。 (附:客户端适配终端列表) , “快乐视铃”业务如何收费, 快乐视铃的资费包含GPRS通信费和信息费两部分: 【通信费】——浙江联通用户在国内地区通过登录客户端方式访问浏览快乐视铃手娱网，观看快乐视铃视频内容，下载客户端以及使用客户端所产生的流量，流量费免费。 members from key minority outreach, promote a comprehensive strictly administering the party into the branches, put it into eve - 5 - ry party member, give full play to each party organization fight fortress function, each the exemplary vanguard role of party members. Is to promote the inner-party education extend from the concentrated education to regular education, in the regular education efforts, real party ideology in the all party members and the party's construction through system. Is to boost the spirit of all party members, education guide all members of the party in their respective work positions, responsible and dependable officer, make contributions. Therefore, we must from the height of political and global, fully aware of "two" learning the importance of education, put "two" education as a major political task and practice well. All members to active participation, really into, in "learn, and do, and modified, and promoting" upper and lower really Kung Fu, effective put thought and action unified to XI General Secretary of important indicates spirit up, unified to Central and provincial of decision deployment up, solid do learning education the work, effective do good accountability, caught in place, see effectiveness, condensed up officer venture, and promoted water the work of powerful power. Second, accurately grasp the "two" educational focus ... Marxist positions, knowing that good talk show a strong belief in pursuit, history as spirit, sincere feelings for the people, pragmatic style of thinking, enhance the scientific level of the work, and to better promote our work. In terms of learning methods, units of the party organization, the party branch in accordance with the implementation plan, organization members planned and subtopics to learn to combine 【信息费】——5元/月。 用户观看、下载快乐视铃视频内容，仅需支付相应包月信息费即可。 , 为什么在客户端下载的手机适配表里找不到我的手机型号, 因为客户端程序还没有在您的手机终端上进行适配，我们会尽快开发更多的适配版本，请您耐性等待。 , 为什么系统提示“无法打开下载的安装文件”, 请先确认文件是否已经完全下载完毕，然后再检查下载的安装包版本是否与自己的手机相应。 , 安装客户端后从哪启动软件, 功能表?应用软件(或“我的助手”以及“安装”)。 快乐视铃客户端适配列表 【诺基亚S60第三版】 5 5320 XpressMusic/5320DI/5700 XpressMusic /5730 XpressMusic/5320XM /5630 XpressMusic 6 6210SI/6110 Navigator /6120 classic /6121 classic /6124 classic /6210 Navigator /6220 classic /6710 Navigator /6720 classic /6290/6650 E E51 / E55 / E60 / E61 / E61i/ E62/ E63 / E65/ E71 /E50 /E66 /E70 /E75 strongof powerful power. Second, accurately grasp the "two" educational focus ... Marxist positions, knowing that good talk show a ective do good accountability, caught in place, see effectiveness, condensed up officer venture, and promoted water the work k, effportant indicates spirit up, unified to Central and provincial of decision deployment up, solid do learning education the wordified, and promoting" upper and lower really Kung Fu, effective put thought and action unified to XI General Secretary of imand moeducation as a major political task and practice well. All members to active participation, really into, in "learn, and do, efore, we must from the height of political and global, fully aware of "two" learning the importance of education, put "two" . Therion guide all members of the party in their respective work positions, responsible and dependable officer, make contributionsogy in the all party members and the party's construction through system. Is to boost the spirit of all party members, educatolparty education extend from the concentrated education to regular education, in the regular education efforts, real party ide-nery to each party organization fight fortress function, each the exemplary vanguard role of party members. Is to promote the invery party member, give full plamembers from key minority outreach, promote a comprehensive strictly administering the party into the branches, put it into en accordance with the implementation plan, organization members planned and subtopics to learn to combinench ivel of the work, and to better promote our work. In terms of learning methods, units of the party organization, the party brabelief in pursuit, history as spirit, sincere feelings for the people, pragmatic style of thinking, enhance the scientific le- 6 - N N71 / N76 / N77/ N78 / N79 /N73/N80 /N92 /N81 / N81 8GB / N82 / N85 / N86 8MP / N93 / N93i/ /N95 / N95 8GB/ N95-3/NAM / N96 / N96-3 【三星S60第三版】 i550 / i458 / i520 / i408 / i560 / i8510 / i711/L878E / L870/G818E / GT-B5210U联通 定制机 其他机型【S60第三版】 LG:KT615/KS10/KT610 members from key minority outreach, promote a comprehensive strictly administering the party into the branches, put it into eve - 7 - ry party member, give full play to each party organization fight fortress function, each the exemplary vanguard role of party members. Is to promote the inner-party education extend from the concentrated education to regular education, in the regular education efforts, real party ideology in the all party members and the party's construction through system. Is to boost the spirit of all party members, education guide all members of the party in their respective work positions, responsible and dependable officer, make contributions. Therefore, we must from the height of political and global, fully aware of "two" learning the importance of education, put "two" education as a major political task and practice well. All members to active participation, really into, in "learn, and do, and modified, and promoting" upper and lower really Kung Fu, effective put thought and action unified to XI General Secretary of important indicates spirit up, unified to Central and provincial of decision deployment up, solid do learning education the work, effective do good accountability, caught in place, see effectiveness, condensed up officer venture, and promoted water the work of powerful power. Second, accurately grasp the "two" educational focus ... Marxist positions, knowing that good talk show a strong belief in pursuit, history as spirit, sincere feelings for the people, pragmatic style of thinking, enhance the scientific level of the work, and to better promote our work. In terms of learning methods, units of the party organization, the party branch in accordance with the implementation plan, organization members planned and subtopics to learn to combine