问1:如果突然供电出问题仲打唔打到电话

问1:如果突然供电出问仲打唔打到电话 Version date: Apr 22, 08 FAQ for eye+voice Product (General) Q1. Can the voice feature of eye still function if there is power failure? A1. If you have installed parallel extension, the eye device will be out of service during power failure; however the telephone installed in the parallel extension line will still be function. Don’t worry. (Important remarks: only applicable to Parallel Extension coverage area) 問1:如果突然供電出問題仲打唔打到電話? 答1:在供電出問題期間,eye主機會停止運作,但連接於分機線的電話將不受影響。 (重要註釋:只適用於分機線安裝覆蓋範圍) Q2. Why I cannot have the parallel extension service? A2. Sorry, the parallel extension service on eye is dependent on the network coverage. In our existing coverage, your installation is out of our network coverage. Would you please firstly install eye device without parallel extension? We will jot down your installation address and pass to related party and request to speed up the network coverage construction in your areas. (Remark: Frontline should jot down customer name, contact no, address, sales channel in excel format and passed to Marketing – Stella Woo & Product – Winnie Tang YL for follow up) 問2: 點解我唔可以裝分機線? 答2: 唔好意思,能否安裝分機線服務要睇安裝地點有沒有網絡覆蓋。而暫時你既安裝地點不在網 絡覆蓋範圍。而你可先安裝eye主機但不連分機線,我們會將你的安裝地址交予相關部門予以跟 進,要求盡快替閣下的安裝地點加快建立網絡覆蓋。 (註:請前線同事集齊未有分機線安裝覆蓋範圍的客人名稱、聯絡電話、住址、sales channel [Excel 格式], 以電郵通知Marketing – Stella Woo & Product – Winnie Tang YL跟進) Q3. Then, when will my areas have Parallel extension coverage? A3. Sorry, we cannot commit you the exact timeline. We will jot down your request and pass to related parties for action. Once, we have the update on parallel extension coverage in your area, we would notify you. Sorry for the inconvenience caused. (Remark: If parallel extension coverage can be provided later, Marketing will update sales channel to take follow-up action) 問3: 咁即係幾時先會有分機線服務網絡覆蓋, 答3: 唔好意思,我地暫時未可以回覆你確實日期。我們會將你的安裝地點交予相關部門予以跟 進,只要閣下安裝地點到達網絡覆蓋範圍,我們會立即通知閣下。不便之處,請見諒。 (註:如日後該安裝地點已到了分機線安裝覆蓋範圍,Marketing會立即通知同事以作跟進) Q4. How many parallel extensions can I install? A4. We will provide you maximum 4 parallel extensions; however, you must request during application, as it is the special promotional offer. We cannot guarantee if there will be same offer after promotion period. But if you apply for parallel extensions after eye installation, it will cost you $200 installation charge per extension socket. is ended and it will cost $500 per visit for one- time parallel extension(s) installation (regardless to 1-4 parallel extensions you need) 問4: 我可以裝幾多條分機線, 答4: 我們會提供最多4條分機線安裝服務。然而,你必須在優惠推廣期內申請服務方可享有豁免 安裝費$500的優惠。而在推廣期過後,我們不能保證會再有同樣優惠。但當你安裝咗eye多媒睇 之後先申請安裝分機線,我們會收取每條分機線$200安裝費。我們會收取安裝費$500每次上門安 裝分機線,我們會收取安裝費$500(無論需安裝1至4條分機線) 。 Q5. I am now using PCD+TV (High Definition) service, can I subscribe to eye service? A5. As an existing Netvigator customer, sure you can subscribe eye service, as PCD+TV (High Definition) is using 18M modem and this modem is useable for eye 問5: 如我使用網上行,NOW TV(高清電視)服務,請問我可以申請eye嗎, 答5: 當然可以,因為網上行,NOW TV(高清電視)服務使用的18M modem可以支援eye服務 Q6. Why I cannot apply connect the eye on my new/existing nowTV (i.e. existing/new now TV is supported by H.264 rollout) A6. Sorry, due to the coverage limitation, the service of nowTV and eye cannot be shared on same broadband line. So, we would recommend you to subscribe eye by the standalone eye term plan. Sorry for the inconvenience caused. 問6: 為什麼我不可以申請eye連接到我現時的或新申請的now寬頻電視(i.e. existing/new now 寬 頻電視 is supported by H.264 rollout) 答6: 對不起,由於覆蓋範圍限制,不能同時支援now寬頻電視 和eye於同一寬頻線。因此,我們 建議閣下另外獨立申請eye合約計劃。不便之處,請見諒。 Q6. Why I cannot apply connecting the eye service on my existing now TV (H.264) or 8M HDTV service? A6. Sorry, due to bandwidth limitation, the service of now TV and eye cannot be shared on the same modem. Thereby, eye service must be supported by a standalone modem. However, you could still subscribe eye service at promotional rental fee $168 per month (Refer “Special Offer - Standalone eye to H.264 & 8M HDTV Customer” Program Overview) 問6: 我使用now寬頻電視 (H.264) 或 8M(高清電視)服務,為什麼我不可以申請eye連接在同一個數 據機, 答6: 對唔住,由於頻寬限制,您的modem(無線數據機)不能同時支援now寬頻電視 和eye多媒 睇,因此必須用另外一個modem支援eye多媒睇服務。雖然如此,您都可以享用優惠價每月 HK$168登記eye多媒睇服務。(Refer “Special Offer - Standalone eye to H.264 & 8M HDTV Customer” Program Overview) Q7. Can I connect my fax machine to my parallel extension socket? A7: Yes, the parallel extension socket is just like normal telephone line, you can connect your fax machine to the parallel extension socket for fax sending and receiving. Q7: 我有分機插頭,請問可否把傳真機接駁到分機插頭, A7: 可以。你可把傳真機接駁到分機插頭以收發傳真,分機插頭與一般電話線一樣。 Q8: Can eye parallel extension (PE socket) support EPS / Credit Card phone? Q8: Yes, but we highly recommended customer to use Datel line to connect EPS / Credit Card phone because the data transmission of Datel is more stable. Q8: eye 分機線(分機 插座)可唔可以接駁易辦事或Credit Card機? A8: 可以,但係如果你接駁易辦事或Credit Card機,我地建議你使用Datel線,因為Datel線傳送數 據上穩定啲。 Q9. Can eye support fax function if a fax machine is connected to eye parallel extension socket? A9. Yes, it can support fax-in/fax-out function but there is no Duplex Ringing function. If your eye parallel extension (extension socket) connected with fax machine, when there is an incoming fax to eye line, both eye phone & fax machine connected to eye parallel extension socket will ring at the same time. Q9. EYE 分機 線 (分機 插座)可唔可以支援傳真功能? A9. EYE 分機 線(分機 插座)可以支援傳真功能但不支援雙音辨號。若你的EYE 分機 線(分機 插座) 接駁傳真機,當有打入的傳真時,EYE多媒睇主機及傳真機都會同一時間嚮。 Q10. Why the NOW TV is showed a little late in eye than in TV? A10. The signal of NOW TV is transmitted to eye device and TV through two different platform. Hence, NOW TV on eye device and TV are not showed simultaneously. Q10: 為何於eye多媒睇固網裝置收看NOW寛頻電視比在電視收看稍遲一點, A10: NOW寛頻電視是透過兩個不同的帄台播放到eye多媒睇固網裝置及電視,所以NOW寛頻電 視於這兩個媒體並不是同步播放。 Q11. Can I ask the field service guy to make configuration for my PC for Wi-Fi service setup? A11. Yes, our Field Service colleague will do the configuration for 1 PC or Notebook which must be equipped with wifi function. P'se make sure your PC or Notebook is ready with Wi-Fi function, otherwise, our Field Service will not be able to do any configuration. In case customer further asked if Field Service can configurate more PC or Notebook: - Our Field Service colleague can configurate extra 3 more PC or Notebook at $430 (maximum 3 and the charges are the same no matter extra for 1, 2 or 3 PC/Notebook). In case you have such need, you can inform Field Service colleagues during installation (i.e. follow current PCD handling procedures). Q12. 我可唔可以叫安裝師父幫我部電腦設定埋Wi-Fi功能, A12. 可以,安裝師父可免費幫您設定1部已具備Wi-Fi功能的桌上電腦或手提電腦。請你必須確認 你的桌上電腦或手提電腦已具備Wi-Fi功能,否則安裝師父將沒法進行設定。 如客戶問可否要求安裝師父幫忙設定多於1部電腦: 安裝師父可另外設定最多3部桌上電腦或手提電腦,但客戶需額外繳付$430:最多設定3部,而 不論客戶要求設定1, 2 或3部皆一樣收費:。如你有這樣需要,可於安裝時通知安裝師父(註: 跟隨 現行的PCD 處理程序)。 Q13. The eye will occupy how much bandwidth? A13. The eye will occupy around 700k bandwidth. Q13. 請問eye會佔用多少頻寬? A13. eye會佔用約700k頻寬。 Q14. I am now using the "Personal Emergency Link" service, is that possible to install the eye on this type of line? A14. “Personal Emergency Link” can be connected to the PE of eye. If it is eye (voice) only, it cannot support the "Personal Emergency Link" service. Q14. 我而家有用緊”一線通平安鐘”(救命鐘)服務,請問可否於eye上安裝此服務, A14. ”一線通平安鐘”(救命鐘)服務可接駁eye 的分機線。如只安裝eye,這並未能支援” ”一線通平 安鐘”服務。 Q15: Why eye offer could not be enjoyed at commercial building? A15: Sorry, eye offer is tailor-made for family from kids to elderly. And same with PCCW residential fixed line policy, eye offer is exclusive for household only. Q15: 為什麼eye多媒睇優惠不能用於商業大廈呢? A15: 對不起,eye多媒睇優惠係特別為住宅用戶而設,內容適合一家大細享用。 跟電訊盈科家居 固網電話政策一樣,eye多媒睇服務唯住宅用戶特享。 Q16: Asoka HomePlug for now TV costs $600 only and why the one for eye costs $650? A16: The Asoka Homeplug for eye is Y-cable design for the connection of power adaptor & modem and it is not the same as the one for now TV. 問16: now TV 嘅以太網配適器(Asoka Homeplug)要$600,但係點解eye嘅以太網配適器(Asoka Homeplug)就要$650呢, 答16: eye嘅以太網配適器(Asoka Homeplug)係Y型設計,專登用嚟連接電源同modem:無線數據 機:,同now TV 嘅以太網配適器係唔一樣用 Q17: Where I can buy a “handsfree” (e.g. earpiece) for eye, can I use it for video call? A17: Sorry that the eye device cannot support earpiece (i.e. with receiver & transmitter function) as handsfree on voice & video call. The jack located at right side of the eye device is for external loudspeaker and earpiece for receiving voice only. It is for the convenience to listen moov and audio content. 問 17: 我可以喺邊到買到適合eye多媒睇用嘅免手提通話器呢(例: 免提耳筒),可以用嚟聽視像通話 嗎, 答 17: 唔好意思,eye多媒睇服務唔支援免手提通話器(有聽講功能) 用於一般通話或視像通話,而 機身嘅右边免提裝備係用嚟外接揚聲器插頭或聽筒接收聲音(只有聽功能),用嚟聽moov或其他有聲 嘅內容 Product (Video Call) Q1. If I make video call to PCCW mobile network, how they will count my video call? Is it counted as intra-network or inter-network video call minutes to PCCW mobile? A1. Customers who can install eye successfully within TWO weeks, can enjoy unlimited free minutes for receiving/making local video calls from/to other PCCW eye devices, or for receiving/making local video calls from/to PCCW mobile’s 3G network during the contract period (see Note). Besides, PCCW Mobile 3G’s video call minutes made between eye will be counted as mobile inter network usage. Note: PCCW mobile’s 3G video call promotion PCCW mobile customers can enjoy unlimited free minutes for receiving/making local video calls to/from PCCW eye between Oct 9, 07 and December 31, 08 問1: 若我用eye撥出視像通話至PCCW流動電話3G網絡,通話時間會以網內還是網外分鐘計算 呢, 答1: 只要您喺兩星期內成功安裝 eye多媒睇,即可於合約計劃期內以eye多媒睇免費無限打出或 接收電訊盈科流動通訊3G網絡之本地視像通話(請參考註)。此外, PCCW流動電話3G網絡與eye 多媒睇之視像通話時間是介定為網外時間計算。 註: 電訊盈科3G手機視像通話優惠 至於電訊盈科3G手機視像通話收費,由2007年10月9日至2008年12月31日,電訊盈科3G 流動通訊客戶可免費無限打出或接收eye多媒睇之本地視像通話 Q2. Can I make video call to any mobile number? A2. eye users can make video call from eye device to PCCW Mobile network only (Remarks: The calling party’s PCCW Mobile must support Video call) 問2: 我可否與任何流動電話號碼進行視像通話, 答2: Eye客戶只可與PCCW 流動電話網絡之用戶進行視像通話 (註:對方的PCCW流動電話需支援視像通話功能) Q3. Why can’t make video call to mobile no. other than PCCW Mobile network? A3. We don’t provide such service right now and our company will provide further notice if the service is available in the future 問3: 為何不可與其他網絡供應商之用戶進行視像通話, 答3: 現時暫未能提供此服務,當此服務正式推行,我們會通知閣下。 Q4. When will it be able to make video call to other Mobile network? A4. Our company will notice you if the service is available in the future 問4: 何時可與其他網絡供應商之用戶進行視像通話, 答4:當此服務正式推出,我們會通知閣下。 Q5. Can I make video call to PCCW Mobile user when they are at overseas? A5. Yes, video call could be made to overseas by using eye device to call PCCW mobile network (PCCW mobile service will be charged at roaming video call) , eye will be treated as local video call and therefore, eye customer can enjoy unlimited video call during contract period (applicable to successful installation of PCCW eye service within TWO weeks). Regarding to the mobile roaming video call, it will be charged at PCCW mobile’s service rate. 問5: 若PCCW流動電話用戶身處海外,我可致電進行視像通話嗎, 答5: 可以,eye客戶可透過eye主機致電於海外之PCCW流動電話用戶:該PCCW流動電話用 :,此eye視像通話將會列作本地視像通話時間,而eye客戶戶之視像通話時間將以國際漫遊計算 在合約計劃期內可享用無限本地視像通話(客戶須於兩星期內成功安裝 eye多媒睇 )。至於PCCW 流動電話之國際漫遊視像通話時間,將按PCCW流動電話之收費計算。 Q6: If I were out-of-town, could I use my PCCW mobile to make video call to the eye in HK? A6: No, eye cannot receive video call from oversea, because the video call network connection from different countries to eye device in HK is not ready yet 問6: 如果我係海外,可唔可以用PCCW mobile打視像通話去香港嘅eye電話呢, 答6: 唔好意思,eye多媒睇主機唔可以接收海外視像通話,因為海外國家與香港eye多媒睇主機嘅 視像電話網絡仍在發展中 Q7: Can I use my eye to make oversea video call to my friend's PCCW 3G mobile? A7: Yes, you could make oversea video call to PCCW mobile, if that country support 3G network. If not, your call could not be connected 問 7: 我可以用eye電話打視像通話去海外嘅PCCW 3G mobile嗎, 答7: 可以,不過當地的手機網絡要支援3G網絡先得,如果只係支援2G網絡就會打唔通 Q8. Can I make video call to overseas? A8. Sorry, video call to overseas is not available at the time being. 問8: 若海外親戚朋友同樣擁有固網或流動電話視像通話功能,請問可否以視像通話致電海外嗎? 答8: 唔好意思,以視像通話致電海外固網或流動電話的服務暫時未有提供。 Q8: Why there is no video shown on my mobile when I call from mobile to eye service? A8: Could you please advise your mobile’s brand name & model for checking? Since most of the mobile handsets are compatible with eye video call service but only a few models are not fully compatible at the time being. This problem will be fixed around Jun 08, sorry for any inconvenience caused! (The model not support is Motorola series) 問 8: 點解我用手提電話打視像通話去eye多媒睇主機,只係有聲無畫呢, 答 8: 對唔住,請問你用咩手提電話牌子同型號呢,因為大部份手提電話都可以支援與eye多媒睇嘅 視像通話住,只有某些手提電話型號暫時未能支援,而呢個問題會大約於08年6月解決到,敬請見 諒, (未能支援手提電話型號包括Motorola series) Problem settled on April 22, 2008 Q8: Why I cannot make video call from my eye device, A8: Pls kindly provide your eye service no. for checking. If BOM system show "IDD suspend due to non-payment", should provide below answer: - There are outstanding payment on your eye service, thereby your IDD & Video call service has been suspended at the time being. We will resume the IDD & video call service upon payment receive. 問8: 點解我部eye多媒睇主機打唔到視像通話呢, 答8: 請提供eye多媒睇主機機碼,我幫你check下。 如果系統顯示"IDD suspend due to non- payment", 應提供以下答覆: - 閣下嘅eye多媒睇服務有欠款,因此暫時中止IDD及視像通話功能,我地收到你的付款之後,就 會重新 開啟IDD及視像通話功能 Product (VAS) Q1. Is all PCCW Fixed Line VAS service will be available on eye? A1. All VAS features are available on eye but except duplex ringing. 問1: 請問固網電話服務的VAS能應用在eye主機上嗎, 答1: 大部份VAS功能均可應用在eye上,但恕不提供雙音辨號功能。 Q2. Will I be able to listen to my saved Phone Mail messages after migrated my telephone line to eye? A2. Sorry, when you migrate the fixed line to eye service, the Phone Mail system will be changed as well. You will not be able to retrieve saved message by pressing *90 on eye phone or normal telephone set. You need to dial another number to listen the message & those messages will be kept for 30 days as usual. The numbers are: - English: 2468 2336 Cantonese: 2468 2338 問2: 如我將家中現有嘅電話線升級至eye多媒睇,我仲可唔可以收聽現有留言信箱中已儲存嘅留 言呢, 答2: 對不起,當你將電話升級至eye多媒睇時,留言信箱系統會同時更改〃所以你不能於eye多 媒睇主機或現時的電話機上直接按*90收聽已儲存嘅留言〃但你可以打另一個電話號碼去收聽留 言。而一如往常,留言只保存30日。收聽留言電話號碼如下: - 英文: 2468 2336 中文: 2468 2338 Product (Voice Call) Q1. Can eye phone & parallel extension telephone share the same call? A1. eye phone & parallel extension cannot share same call 問1: Eye可否與分機電話聽取同一個來電, 答1: eye主機與分機電話不可以聽取同一個來電。 Q2. What will happen if my family member lift up the handset of parallel extension while I am using eye phone on voice call or vice versa? A2. When eye phone is on voice call, parallel extension will play an announcement if somebody lift up the parallel extension handset and vice versa. Announcement Message Your phone line is already in use. Please try again later. 問2: 當eye通話使用中,另一位家庭成員拿起分機電話聽筒,會有什麼情形發生, 答2: 當eye電話線使用中,任何人使用其他電話機,都會聽到一段播放錄音。 播放錄音如下 你嘅屋企電話有人正在使用中,請係佢收線後再打過啦〃 Q3. Can I transfer a call (outgoing) to eye phone or parallel extension? A3. When there is an outgoing call by eye phone or parallel extension, the call cannot be transferred between each other? 問3: 我可否將撥出之電話轉駁至eye主機 或分機電話, 答3: 當你正在使用eye 主機或分機電話,撥出之電話不能轉駁至另一個電話機。 Q4. Can I transfer a call (incoming) to eye phone or parallel extension? A4. When there is an incoming call received by eye phone or parallel extension, the call can be transferred between eye phone & parallel extension. The other party needs to lift up the handset while the original call receiving party need to put down the handset; the call can be switch to the other party. 問4: 我可否將來電轉至eye主機或分機電話收聽, 答4: 你可把來電轉至eye主機或分機電話收聽,只需另一方拿起聽筒而原有椄電話的一方掛起聽 筒,就可將來電轉至另一方。但只有其中一方(即eye 或分機)可聽取來電。 Q5. Will the voice call from PCCW mobile (2G / 3G) to eye treat as inter or intra usage? 由PCCW流動電話:2G/3G:打去eye是屬於網外或網內通話時間? A5. The voice call is treated as inter mobile minute. 話音通話是屬於網外流動通話時間計算。 Product (Application) Q1. What will happen when there is an incoming call while I am viewing now Sport channel? A1. When watching the now Sport channel and there is an incoming call, the screen will display the calling screen. User can select to answer or reject. To reject, press the soft key [拒絕接聽]. The screen goes back to the now Sport channel. (i.e. the program in now Sport channel will still be running while answering phone call) (Remark: Please note that program needs to continue to broadcast, so the user cannot pause the program) 問1: 當收看now Sport channel期間有來電,該怎麼辦, 答1: 當收看now Sport channel期間有來電,螢幕畫面會顯示為來電畫面,如你想暫時拒接聽來 電,可選擇 [拒絕接聽]。選擇 [拒絕接聽] 或完成通話後,螢幕畫面會跳回之前now Sport channel。(註:因為節目會繼續播映,所以不能暫停播放) Q2. What will happen when there is an incoming call while I am viewing applications or listening to MOOV? A2. When it has an incoming call, the application service or MOOV will be suspended. The screen will display the calling screen. User can select to answer or reject. To reject, press the soft key [拒絕接聽]. The screen will go back to the same application or MOOV once the call is finished or rejected. 問2: 當正在觀看其它資訊或收看MOOV期間有來電,該怎麼辦, 答2: 當觀看其它資訊或收看MOOV期間有來電,所有服務將會暫時停止。螢幕畫面會顯示為來電 畫面,可選擇接受或拒絕。如你想拒絕接聽來電,可選擇 [拒絕接聽]。螢幕畫面會跳回之前閣下正 在觀看的資訊畫面或收聽之MOOV音樂台。 Q3: I have subscribed now SPORTS, could I watch EURO 2008 on eye? A3: Yes, EURO 2008 will be shown on now SPORTS channel #632 & #634 in June. For Internal reference (Information provided by now TV Marketing): - , now sports channel 632 will change to become a dedicated EURO channel from 1st June to 13th July (back to normal channel on 14th July tentatively and exact date to be confirmed). , now sports channel 634 will change to become another dedicated EURO channel from 1st June to 13th July for broadcasting concurrent matches (back to normal channel - exact date – to be confirmed) 問Q3: 我申請咗NOW體育頻道,有冇得睇EURO 2008呢, 答A3: 你可以喺,月透過now SPORTS channel 632台 & 634台睇到EURO 2008 只供內部參考(Information provided by now TV Marketing): - , 由6月1日開始至7月13日,NOW體育頻道 632台會專門播放EURO 2008 (暫定由7月14 日播回原來節目 - 日期有待確定) , 由6月1日開始至7月13日,當有同時舉行之比賽時,NOW體育頻道 634台會成為另外一條 播放EURO 2008之頻道 (播回原來節目 – 日期有待確定) Product (SMS) Q1. Can I send SMS through either main unit (eye phone) or parallel extension (if got SMS phone)? A1. Yes, you can send SMS either by main unit (eye phone) or parallel extension (if got SMS phone) 問1: 我可否透過eye主機或分機電話:如有SMS功能:傳送短訊, 答1: 可以,你可以透過eye或分機電話:如有SMS功能:傳送短訊。 Q2. Can I receive SMS from either main unit (eye phone) or parallel extension (if got SMS phone) A2. Yes, you can receive SMS by BOTH main unit (eye phone) or parallel extension (if got SMS phone) 問2: 我可否透過eye或分機電話:如有SMS功能:接收短訊, 答2: 可以,你可以透過eye或分機電話:如有SMS功能:接收短訊。 Q3. Is that possible to bar sending SMS through main unit (eye phone) or parallel extension (if got SMS phone)? A3. For eye device, users can set password to bar sending SMS via setting icons, and then users will be required to input password for each SMS writing (Steps for setting: Go to setting icons>>>choose Mailbox>>>choose Mailbox1>>>choose enable password>>>set password) For parallel extension, customers can use IDD lock (VAS feature) to bar sending SMS. 問3: 我可否限制透過eye或分機電話:如有SMS功能:傳送短訊, 答3: eye主機-可透過設定功能- [設定密碼]限制傳送短訊功能,往後每次傳送短訊,需輸入密碼 (設定步驟:信箱>信箱1>啟動>啟動:密碼:) 分機電話-可透過IDD密碼鎖(VAS)限制傳送短訊功能 Q4. Can I receive “ringing tone”, “wallpaper (logo)” sending from other eye phone or any Mobile phone? A4. Ringing tone – users can download or forward ringing tone using eye device Wallpaper - users can download wallpaper using eye device 問4: 我可否接收由其它eye主機或流動電話送出之鈴聲、屏幕牆紙:圖案:, 答4: 鈴聲 - 用戶可透過eye下載或轉送鈴聲 屏幕牆紙 - 用戶可透過eye下載屏幕牆紙 Q5. What will be the charge for downloading ringing tone, wallpaper (logo), and the charge will be same for main unit (eye phone) and parallel extension (SMS phone)? If I download same ringing tone from eye phone & SMS phone, will charge me twice or once only? A5. The charge will be the same and ONE download transaction will be done in ONE device at one time. 問5: 透過eye或分機電話下載鈴聲、屏幕牆紙,收費是否相同,如透過eye主機及分機電話下載 相同之鈴聲、屏幕牆紙,收費會作一次抑或兩次計算。 答5: 收費是相同的。收費是以每次每部機(主機或分機)成功下載計算。 Q6. What is the maximum number of SMS that can be stored in the message box? What will happen if mailbox is full? A6. The maximum number of SMS is 50. If the mailbox has stored 50 SMS, users will not be able to receive new SMS until some of the SMS has deleted from the mailbox to less than 50 SMS. 問6: 短訊信箱最多可儲存多少個短訊,如信箱巳滿,那又會如何, 答6: 最多可儲存50個,如果短訊信箱儲存50個短訊後,將不能收取任何短訊,直至刪除信箱內 之短訊至50個以下方可接收新的短訊 Q7. What is the maximum storing period of message? A7. No limit provided that the mailbox is not full. 問7: 短訊最多可儲存多久, 答7: 如短訊信箱沒有超過儲存限額(最多50個),那是沒有時間限制。 Q8. Do I need to subscribe IDD before I can send SMS? A8. For sending SMS from eye phone, it is not required IDD service. If sending SMS from parallel extension, it needs to have IDD service. 問8: 發送短訊需要申請IDD嗎, 答8: 如透過eye主機發送短訊並不需要申請IDD,但如透過eye分機電話(SMS phone)發送短訊 是需要申請IDD方可做到。 Q9. What will be the charge for sending SMS to overseas? A9. The charge is $1.5 for sending SMS to overseas. 問9: 發送海外短訊之收費多少? 答9: 每個發送至海外短訊將收取$1.5 Q10. Will there be any charge incurred for PCCW Mobile user sending/receiving SMS to/from eye phone? A10. For PCCW mobile, eye phone user is treated as inter-network user and applied the inter-network charge. 問10: 如透過PCCW Mobile與eye主機發送或接收任何短訊會有什麼收費嗎, 答10: PCCW流動電話用戶發送或接收eye的短訊均屬於網外服務。需根据PCCW流動電話發送 或接收短訊收費而定。 Q11. The un-used free SMS to mobile will be carried forward to next month or not? A11. The un-used free SMS to mobile cannot be carried forward to next month and will be forfeited. 問11: 未用完之免費SMS可以帶到下一月使用嗎, 答11: 所有未用完之免費SMS不能累積至下一月使用 Q12. Both parties (eye phone and PCCW Mobile) will share the free SMS or not? A12. eye phone and PCCW mobile is separated account. It cannot share any free usage between each other. 問12: 免費SMS可以與eye主機及PCCW Mobile共用嗎, 答12: 不可以,因為eye主機及PCCW Mobile是獨立帳戶並不可以共用 Charges/Payment st bill or next bill? Q1. The rebate will be started on 1stA1. Rebate will be start on the first month in the 1 bill 問1: 回贈會由第一期帳單開始還是在下一期? 答1: 回贈會由於第一期帳單開始。 Q2. Will there be any charges if I upgrade from eye(voice) to eye(voice+PE) in future (i.e. change term plan) st1 scenario – coverage upgrade from eye(voice) to eye(PE) A2 – Before April 08(system enhancement), eye users has to terminate the existing eye(voice) term plan and start another eye(PE) term plan without penalty, there will be no installation charge of parallel extension(s) nd2 scenario – customer request upgrade after eye(voice) installed A2 - Before April 08 (system enhancement), eye users has to terminate the existing eye(voice) term plan and start another eye(PE) term plan without penalty, there will be no installation charge of parallel extension(s) under upgrade from eye(voice) to eye(voice+PE) 問2: 如果將來想由沒分機線安裝服務升級至有分機線安裝服務 (轉合約計劃),咁個升級會係免費 或要收安裝費用呢? 情況1:安裝地點升級至有分機線安裝服務範圍 答2 – 在08年4月系統升級前,eye用戶可免費終止現有[沒分機線服務]合約計劃並轉至有[分機線 服務]合約計劃。安裝分機線收費亦豁免。 情況,:客戶在安裝沒分機線版後要求升級 答2 – 在08年4月系統升級前,eye用戶可免費終止現有[沒分機線服務]合約計劃並轉至有[分機線 服務]合約計劃。於升級情況下,安裝分機線收費亦豁免。 Existing eye(data) Customer Q1. Just learnt that voice function is now available, can I upgrade the eye with voice function, if yes, what will be the monthly rentals? Any charges? A1. First, we will terminate the eye(data) term plan without penalty, and then start the eye+voice term plan. The new term plan rate depends on your application (Upgrade / Migrate DEL) 問1: 我知道eye已經升級至可提供話音服務,我現有的eye可以升級至有話音服務嗎,如可以, 請問月費是多少呢,另外還有什麼收費嗎, 答1: 若閣下要升級至有話音服務,我們會免費終止現有eye的合約計劃,但閣下需重新承諾另一 個新的eye連話音服務合約計劃。而新合約的收費將視乎閣下要求 (升級,轉線)。 Q2. If I want to upgrade my eye(data) to eye(voice/PE) & change to another no. since I don’t like the number previously assigned to me (previous no. is useless on data terminal), do I need to pay change number fee? A2. eye customers are required to pay $50 for changing eye number request. 問2: 如果我想升級至有分機線安裝服務並轉電話號碼:由於不喜歡之前指定的電話號碼:,我需 要給什麼費用嗎, 答2: 如eye用戶想轉換eye的電話號碼,須繳付$50轉換號碼費用。 Staff Offer Q1. I am a Netvigator user but not using Netvigator staff plan, can I apply the eye staff offer on my existing Netvigator account? A1. Yes, you can enjoy $98 staff offer for eye. 問1: 我係網上行客戶但唔係用網上行員工優惠計畫,我可以上這個員工優惠嗎, 答1: 可以。你可上$98的eye員工優惠計劃。 Q2. My concession line is not installed in my residential address, it is installed in my mother’s house; can I subscribe the eye staff plan? ndA2. Yes, you can subscribe it in your mother’s house as a 2 line and at same time, your mother can enjoy the multimedia infotainment. Or, you can subscribe it and install in your existing residential address. If you are not PCCW fixed line customer, you can switch back the fixed line to PCCW or you can subscribe eye as your new voice line. 問2: 我既員工免費電話線不是安裝在我的住宅地址,而係安裝係我媽媽屋企,咁我可唔可以上 eye既員工優惠計劃呢, 答2: 可以。你可以裝係你媽媽屋企當第,條電話線用,等佢可以使用eye既多媒體資訊娛樂。或 你可以裝係你現在的住宅地址。如果你不是PCCW固網電話線用戶,你可以選擇轉回電話線為 PCCW用戶或者安裝eye為另一條新既電話線。 Q3. If I resign and leave PCCW during the 24-month contract period, will I still enjoy the special offer as $98 per month? A3. Yes, you can still enjoy it for rest of the contract period. 問3: 如果我在合約中途離職,我仲可唔可以繼續享用員工優惠服務, 答3: 可以。你仍然可在合約餘下時間享用服務。 Q4. After 24 months, what will be the offer of eye? A4. After 24 months, we will approach you for contract renewal. The offer depends on the special offers to be available at that time. 問4: 24個月合約完結後會有咩新優惠計劃, 答4: 24個月合約完結後,我地會聯絡你安排續約,而續約的合約計劃將依當時正在推出的優惠計 劃而定。 Q5. I only have 100 free hours under my existing Netvigator staff plan, will my free internet hours be extended? If not, will I be charged for the always-on eye device? A10. Don’t worry, the broadband supporting eye will not be counted under your internet hours under your Netvigator plan, so it is OK for eye to be always on. 問5: 我得100小時免費上網時間,我用eye既同時會唔會扣緊我們免費上網時間, 答5: 唔使擔心,eye的上網時間不會計落你網上行服務計劃內。所以你可以長開eye都沒問題。 Q6. Will your field staff service help me to activate the wi-fi modem and set up my home PC and notebook with wi-fi function? If yes, is there any maximum no. of PC and/or notebook that the field staff will going to setup for me? A6. Sure we will provide free wi-fi modem for all Netvigator users who install eye on its existing Netvigator modem. And our field service staffs will help you to initial your Wi-Fi modem using your NETVIGATOR email address and password, and then your router will be turned on automatically. Field service staff would help you to set up 1 PC (same as PCD) 問6: 你嘅安裝同事會唔會幫我裝好無線數據機,再詴埋喺我嘅PC同Notebook係咪work呢,仲 有可以詴幾多部PC同Notebook呢? 答6:只要您係網上行客戶並申請安裝eye多媒睇服務於您現有嘅網上行無線數據機上,我哋即會 免費幫您安裝wi-fi數據機。安裝同事(field service)會幫你以網上行電郵地址及密碼啟動無線數據機 及路由器。安裝同事最多可以幫您安裝一部PC :跟PCD一樣: Q7. After installing the Wi-fi modem, my broadband will be defaulted to be always on as I no longer need to login my account for broadband connection. Then, my 100 free internet hours must be exceeded and Netvigator would charge me for exceeded free hours entitlement. A7. Don’t worry, we will provide free wi-fi modem for all Netvigator users who install eye on its existing Netvigator modem. Our installation staff (field service) will help you to initial your Wi-Fi modem using your NETVIGATOR email address and password, and then your router will be turned on automatically. Thereby, you can connect to Internet through auto-login and the broadband usage will not be counted. That’s why you can enjoy unlimited internet access. (Important remarks: Only answer on reactive base, DO NOT proactively tell customer) 問7: 當裝左無線數據機後,我既上網服務會自己預設為自動登入。咁我個免費100小時上網咪一 定會超過,咁咪要另外俾錢, 答7: 唔使擔心,只要您係網上行客戶並申請安裝eye多媒睇服務於您現有嘅無線數據機上,我哋 即會免費幫您安裝wi-fi數據機。安裝同事(field service)會幫你以網上行電郵地址及密碼啟動無線數 據機及路由器,然後您的電腦即可自動登入上網但不計算您的上網用量,因此您可安享無限上網時 間 (重要註:衹供查詢時作答,不要主動告訴客戶) Q8. If I subscribed the eye now and later on, I terminate my concession line and release for number change on eye? Is that possible & what will be the change no. fee? A8: Available but the user must request within 3 months and charge will be $50. 問8: 如我現在申請eye,但之後取消我的「員工免費電話線」並轉換eye電話號碼為「員工免費 電話線」的電話號碼,這樣可以嗎,有什麼收費嗎, 答8: 可以,但客戶須於3個月內提出申請並需收$50手續費。 Q9. If I change from eye+PCD to eye+non PCD (Standalone eye), will there be any penalty? A9: If user terminate PCD during the contract period, the user should pay extra monthly basic rental $90, i.e.$98+90=$188 or customer can re-commit another eye on non-PCD 24-mth Term Plan (i.e. Standalone eye) 問9: 如我由現時(eye,網上行)服務計劃轉至只有eye服務(沒有網上行)的計畫,那會否有什麼罰 款, 答9: 如客戶於合約期內終止網上行服務,客戶需繳付額外的月費$90,即$98+$90=$188 或客戶可 重新承諾使用其他只有eye服務(沒有網上行)的合約計劃。 Staff Offer (concession line migration scenario) Q1. If I migrate the concession line to eye staff offer, can I still have another concession line? A1. As eye is not replacing your concession line benefit, you can either upgrade existing concession line with eye service or apply another new eye service line re-using same concession line number and change your existing concession line number to another new one. So, you can choose the first option and we will provide the cordless extension to you, you can plug in any phone to use it in bedroom or just don’t plug in. 問1: 如果我將「員工免費電話線」升級至eye,我可以使用「員工免費電話線」嗎, 答1: 每位員工均可享用「員工免費電話線」,您可選擇將「員工免費電話線」升級至eye作為 eye主機之號碼;或者用現時「員工免費電話線」號碼安裝新的eye電話線及同時申請轉換「員工 免費電話線」號碼為另一新號碼。所以,你可要求第一個選擇,我們會為您提供分機電話插以供您 在家中任何地方使用。 Q2. Do I need to fill in any form for changing the concession line no? A2. Yes, we would provide it to you and please submit it in one-go. 問2: 申請新的「員工免費電話線」號碼需要填申請表嗎, 答2: 要,我們會為您提供2張申請表並需一拼交回 Q3. If I leave PCCW, what will be the arrangement? A3. As long as you are in eye contract period, you need to follow the eye t&c – to commit the eye term plan; otherwise penalty will be imposed. The concession line (as staff benefit) will be ceased upon your leave. But the number could still be in use. 問3: 如果本人離開PCCW,將會有什麼安排呢, 答3: 在合約期間,同事需要遵行eye合約之條款及細則。當同事離開PCCW後,「員工免費電話 線」將會被取消,但並不影響eye合約。 Q4. Do I need to have eye to locate in the same address as concession line? A4. Not necessary, however, if need to upgrade concession line with eye, please follow the policy of concession line. (Remarks: installation address, Human Resources stated that staff should install concession line in his / her registered residential address recorded in Human Resources; for other details, staff should refer to Human Resources for concession line policy) 問4: 安裝eye需要與「員工免費電話線」相同地址嗎, 答4: 不需要,但如eye需提升為「員工免費電話線」,請根據「員工免費電話線」之條例及細 則。 (註:「員工免費電話線」應該安裝在已登記之員工住址,詳情請留意「員工免費電話線」之條例 及細則) Q5. If I finish eye contract period 2 years later and stop to renew the eye contract, can I apply the concession line? Do I need to fill in the “Concession Line application form” for change of eye to normal concession line (fixed line)? A5. To be provided 問5: 如果我在2年合約期完結後不更新eye合約,我可以申請員工免費電話線嗎,我需唔需要 填”Concession Line application form” 將eye條線轉帄常的員工免費電話線, 答5: To be provided Q6. In case I don’t need another number for my concession line, I would like to upgrade my concession line to eye (in form of cordless extension), can I have the secondary number like that in duplex ringing? A6. Sorry, as eye did not support duplex ringing, you cannot choose to have the secondary number then. However, we would provide all of your existing VAS under free Magicstar on eye except duplex ringing and DNY no. (Important note: we would replace the Magicstar to an eye Magicstar which is same as original free Magicstar but only without duplex ringing) 問6: 如果我選擇將「員工免費電話線」升級至eye作分機電話號碼,我可享用雙音辨號功能及副 線電話號碼嗎? 答6: 對不起,由於eye不支援雙音辨號功能,所有您不能享用雙音辨號功能及副線電話號碼。但 我們會為您繼續提供以下免費Magic Star服務: - , Abbreviated dialing 簡易撥號 , Additional abbreviated dialing簡易撥號II , Appointment service 指示電話 , Calling security 防擅用收費電話 , Call waiting I 電話候接 , Do-not-disturb 請勿巵擾 , Follow me 遙控轉駁 , Conference calling 會議電話 Q7. In case I choose to have a new number for my concession line, do I still enjoy the duplex ringing and have the secondary number? Will there be any charge for changing existing number on my concession line? A7. Yes, your existing secondary number will be kept in the concession line. No charge for changing telephone number on concession line under this offer. 問7: 如果我選擇申請新的「員工免費電話線」號碼,我可以享用雙音辨號功能及副線電話號碼嗎? 申請新的「員工免費電話線」號碼之收費如何呢, 答7: 可以,您可以繼續享用雙音辨號功能及副線電話號碼。今次轉換「員工免費電話線」號碼為 另一新號碼是不須要付費。 Q8. I would like to use my existing telephone no. of concession line for eye but I have no need to install cordless extension. A8. We recommend you to install the parallel extension as it will be free under this offer, and you can plug in telephone or not as you like. 問8: 如果我選擇使用現有之「員工免費電話線」號碼升級至eye,但不須要安裝分機電話線 答: 我們建議您選擇安裝分機電話線,您可以享用免費安裝,也可選擇隨時插入電話機於分機座內 使用。 Q9. If I change my current concession line to eye now, can I install another separate concession line in future (i.e. instead of install a separate eye on top of current concession line, I would like to reserve the right of installing a separate concession line in future)? A9. Once the staff has confirmed to migrate its concession line to eye, no separate concession line will be reserved. Staff must decide whether she/he want to apply a new concession number while apply. 問9: 如果我現在選擇將「員工免費電話線」升級至eye,將來我可以申請另外一條「員工免費電 話線」嗎?我可以保留權利嗎, 答9: 當員工決定將「員工免費電話線」升級至eye作電話號碼之同時,必需立即決定會否申請另 外一條新的「員工免費電話線」,員工不可以保留日後申請另外一條「員工免費電話線」之權利。 八達通讀卡器 -- 常見問題FAQ for Octopus Card Reader Q1. How many transaction to read each time; and in what details? A1. 10 transactions; with merchant name, transaction date and time, balance value Q1: 每次可查閱多少項交易記錄,可提供那些資料, A1: 每次可查閱最近10項交易記錄,可提供商戶名稱、交易日期及時間及八達通餘額。 Q2. Where can I get the card reader? A1. Existing eye user (excluding free trial customers) – It costs $300 and can be bought in PCCW shop; however, as our valued customer, A2. Free Trial customer - It costs $300 and can be bought in PCCW shop; however, as our valued customer, we will send a redemption letter for you to redeem a Octopus reader for free around end of March. A3. Existing DEL customers upgrade to eye – can buy Octopus reader at special price HK$150 A4. Non eye customer – It costs $300 and can be bought in PCCW shop; however, you may get it for free when you subscribe eye during our promotion period. Please check with our sales hotline 2888 1888. Q2: 我可於那裏獲得八達通讀卡器, A1: 如客戶為現有EYE之客戶(免費詴用之客戶除外) –八達通讀卡器於電訊盈科專門店有售,售價 為$300。貴為我們尊貴的客戶,我們會於3月份免費寄給你。 A2: 如客戶為免費詴用EYE之客戶–八達通讀卡器於電訊盈科專門店有售,售價為$300。貴為我們 尊貴的客戶,我們將於3月底寄一封換領信給你換領免費八達通讀卡器。 A3: 現有DEL客戶升級至EYE,可以優惠價HK$150購買八達通讀卡器 A4: 如客戶並非EYE之客戶 –八達通讀卡器於電訊盈科專門店有售,售價為$300。但,如你於推 廣期內申請EYE,我們會有推廣優惠介紹給你。詳情請致電銷售熱線2888 1888。 Q3. Can I use this for value top-up? A. Sorry, you can only view the latest 10 transaction details; and also the value balance. Q3: 我可否以八達通讀卡器增值八達通, A: 對不起,你只可查閱最近10項交易詳情及八達通餘額。 Q4. When can I use this for value top-up? A. Sorry, we have not yet received any instruction that this function will be launched. Please pay attention for further announcement. Q4: 我何時可以八達通讀卡器增值八達通, A: 對不起,我們暫時並沒有收到指示此功能將會推出,請密切留意日後的公佈。 Q5. Why some cards do not work with eye phone / reader? A5. Sorry, as eye multimedia service is a new technology; there may be some old version Octopus card cannot be compatible to the Octopus function in eye. You can contact Octopus hotline to check with your card. (1) Call Octopus general hotline at 2266 2222 directly (Mon – Sat : 9 am to 9 pm.) (2) Go to MTR stations: MTR staff will jot down the required information and pass to Octopus for follow up (3) Customer ask help from Sales Channels Sales can provide “Octopus Card Upgrade Application Form” to you and pls fill in the required information (Name, Telephone No., Octopus card no, type of card, with/without auto top-up function) & send back the form to Octopus or hand in to MTR stations; Octopus will arrange dedicated staff to contact you for the card exchange issue. Note: Octopus order lead time for card upgrade around 14 days Q5. 為何有一些八達通卡不能透過EYE之八達通讀卡器查閱資料, A5. 對不起,eye多媒睇係市場上新科技，市面上有少部份既八達通咭未能於eye多媒睇八達通功 能上兼容，您須要與八達通顧客服務部聯絡 - 八達通熱線2266 2222 或填寫傳真至八達 通或遽交至港鐵站。佢地將有專人聯絡您跟進換咭事宜 (1) 八達通熱線: 2266 2222:星期一至六:早上9時至晚上9時: (2) 到任何港鐵站:港鐵站職員會記低客戶資料,並交回八達通處理 (3) 客人向Sales Channels要求幫助 Sales Channels職員會提供"八達通卡升級申請表” 給你,表格上須填寫姓名 / 電話 / 八達通卡號碼 / 卡種 / 有否自動增值等資料,請直接傳真至八達通或遽交至港鐵站即可 註:升級八達通卡一般須要14個工作天 Q6: When will Octopus representative contact me once I fax the form to them? A6: Generally speaking, it will 2-3 working days. Please note that Octopus office hour is 9 am – 6 pm from Mon to Fri, 9 am to 1 pm on Sat, if you fax the form on Sat after 1 pm, Octopus will call you back on Monday. Q6. 我fax咗form之後,究竟八達通幾時打俾我呢, A6: 一般情況下,大約需要2-3個工作天。但注意八達通辦公時間(星期一至五:早上9時至晚上6 時)及(星期六:早上9時至下午1時),如果你於星期六非辦公時間fax,八達通會喺星期一先會打 俾你 Q7: Can I transfer the Reward dollars to the new card? A7: Normally, it’s OK. For details, please refer to Octopus. Q7. 我張八達通卡嘅積分可以轉至新卡嗎, A7: 一般情況下應該可以,詳情請至電八達通 Q8: Will Octopus charge me for card exchange / upgrade request? A8: Please refer to Octopus. Q8.換八達通卡駛唔駛俾錢呢, A8: 詳情請至電八達通 Q9: When can I get a new card after sending the request to Octopus? A9: Please refer to Octopus. Q9. 幾時有新八達通卡呢, A9: 詳情請至電八達通 即時股票報價組合 -- 常見問題FAQ for Stock Quote Q1. How can I join in the stock quote monthly plan? A1. You can call our sales hotline 28881888 (press 6) or visit our PCCW Shop Q1. 怎樣申請即時股票報價組合 , A1. 你可致電銷售熱線28881888 (press 6)或親臨電訊盈科專賣店。 Q2. As I need to make many stock quote; can I subscribe 2 plans? A.2 Sorry, you can only join one free (only when there is free offer) or pay stock plan for one eye phone. Q2. 由於我需要查閱多個即時股票報價,我可否申請2個即時股票報價組合, A2. 對不起,每1個EYE多媒睇固網服務只可申請1個免費(僅適用於有免費優惠)或付費的即時 股票報價組合。 Q3. If I already choose stock plan as premium for eye registration, can I also register the stock quote plan at same time in same eye phone? A3. Sorry, no; you can only join one stock plan for one eye phone. Q3. 如我已於申請EYE時選擇即時股票報價組合為禮品,我可否再額外申請另一即時股票報價組 合, A3. 對不起,每1個EYE多媒睇固網服務只可申請1個即時股票報價組合。 Q4. If I terminate the stock quote within the month, would you charge me in full month? A4. Certainly not, we will only charge you on daily pro-rata basis; however, you can surely use as many as 200 / 500 quotes before you terminate. Q4. 如我於同1個月內的任何1天終止即時股票報價組合,你們會否收取我1整個月的費用, A4. 不會,我們會以每日按比列計算,但是,你也可於終止前使用200/500個即時報價。 Q5. If I join in the stock quote plan within a month, would you charge me in full month? A5. We will only charge you on daily pro-rata basis; however, you can surely use as many as 200 / 500 quotes within that paid period Q5. 如我於同1個月內的任何1天申請即時股票報價組合,你們會否收取我1整個月的費用, A5. 我們會以每日按比列計算,但是,你也可於已付費的期間內使用200/500個即時報價。 Q6. If I check the Real-time Stock Quote after the stock market closed, will the free Stock Quote being deducted from the 200 / 500 Stock Quote Package? A6. For the real-time stock quote (s) used after stock market closed , it would be still counted in the 200/500 stock quote package (or Free 200 Stock Package offered as premium) Please note that all real-time stock quote will be counted no matter what time you use that application Q6. 如我喺收市之後用即時股價查詢服務,會否計算喺200或500個即時股價查詢組合內呢, A6. 即使你喺股市收市後用即時股價查詢服務,都會計算喺200或500個即時股價查詢組合內(或 安裝禮品免費每月200個即時股價查詢組合:.請注意無論你喺任何時間進行即時股價查詢, 都被計算在即時股票報價組合之內