On the cover: Women and leadership 35
Women start careers in business and other professions with the same
level of intelligence, education, and commitment as men. Yet comparatively
few reach the top echelons.
This gap matters not only because the familiar glass ceiling is unfair, but also
because the world has an increasingly urgent need for more leaders. All
men and women with the brains, the desire, and the perseverance to lead
should be encouraged to fulfill their potential and leave their mark.
With all this in mind, the McKinsey Leadership Project—an initiative to
help professional women at McKinsey and elsewhere—set out four years ago
to learn what drives and sustains successful female leaders. We wanted to
help younger women navigate the paths to leadership and, at the same time,
to learn how organizations could get the best out of this talented group.
To that end, we have interviewed more than 85 women around the world
(and a few good men) who are successful in diverse fields. Some lead 10,000
people or more, others 5 or even fewer. While the specifics of their lives
vary, each one shares the goal of making a difference in the wider world. All
were willing to discuss their personal experiences and to provide
Centered leadership:
How talented women thrive
A new approach to leadership can help women become more self-confident
and effective business leaders.
Joanna Barsh, Susie Cranston,
and Rebecca A. Craske
Organization
The McKinsey Quarterly 2008 Number 436
insights into what it takes to stay the leadership course. We have also studied
the academic literature; consulted experts in leadership, psychology,
organizational behavior, and biology; and sifted through the experiences of
hundreds of colleagues at McKinsey.
From the interviews and other research, we have distilled a leadership
model comprising five broad and interrelated dimensions (exhibit): meaning,
or finding your strengths and putting them to work in the service of an
inspiring purpose; managing energy, or knowing where your energy comes
from, where it goes, and what you can do to manage it; positive framing, or
adopting a more constructive way to view your world, expand your horizons,
and gain the resilience to move ahead even when bad things happen;
connecting, or identifying who can help you grow, building stronger relation-
ships, and increasing your sense of belonging; and engaging, or finding
your voice, becoming self-reliant and confident by accepting opportunities
and the inherent risks they bring, and collaborating with others.
We call this model centered leadership. As the name implies, it’s about having
a well of physical, intellectual, emotional, and spiritual strength that
drives personal achievement and, in turn, inspires others to follow. What’s
particularly exciting is that we are starting to discover ways women can
actively build the skills to become more self-confident and effective leaders.
Centered leadership also works for men, though we have found that the
model resonates particularly well with women because we have built it on a
foundation of research into their specific needs and experiences.
Centered leadership emphasizes the role of positive emotions. A few
characteristics particularly distinguish women from their male counterparts
in the workplace. First, women can more often opt out of it than men
can. Second, their double burden—motherhood and management—drains
energy in a particularly challenging way. Third, they tend to experience
emotional ups and downs more often and more intensely than most men do.
Given these potentially negative emotions, centered leadership consciously
draws on positive psychology, a discipline that seeks to identify what makes
healthy people thrive. Although none of the women we interviewed
articulated her ideas in precisely those terms, when we dived into the litera-
ture and interviewed leading academics, we found strong echoes of what
our female leaders had been telling us.
On the cover: Women and leadership 37
Positive
framing
Engaging
Meaning
Self-awareness
Learned optimism
Moving on
Happiness
Signature strengths
Purpose
Minimizing depletion
Restoration
Flow
Impact:
Resilience
Belonging
Presence
Voice
Ownership
Risk taking
Adaptability
Your
personal
and
professional
context
Preconditions:
Connecting
Network design
Sponsorship
Reciprocity
Inclusiveness
Managing
energy
Intelligence
Tolerance for change
Desire to lead
Communication skills
e x h i b i t
Five dimensions of leadership
e x h i b i t
Five dimensions of
leadership
The McKinsey Quarterly 2008 Number 438
Signature strengths
Meaning is the motivation that
moves us. It enables people to discover
what interests them and to push them-
selves to the limit. It makes the heart beat
faster, provides energy, and inspires
passion. Without meaning, work is a slog
between weekends. With meaning, any
job can become a calling.
It starts with happiness. Positive psycholo-
gists (including Tal Ben-Shahar, Jonathan
Haidt, and Martin Seligman) have defined
a progression of happiness that leads
from pleasure to engagement to meaning.
Researchers have demonstrated, for
example, that an ice cream break provides
only short-lived pleasure; in contrast,
the satisfaction derived from an act of kind-
ness or gratitude lasts much longer.
Katharine Graham, the first female CEO of a
Fortune 500 enterprise (the Washington
Post Company), famously said, “To love what
you do and feel that it matters—how could
anything be more fun?”
Why is meaning important for leaders?
Studies have shown that among profes-
sionals, it translates into greater job satis-
faction, higher productivity, lower turn-
over, and increased loyalty.1 The benefits
also include feelings of transcendence—
in other words, contributing to something
bigger than yourself generates a deeper
sense of meaning, thereby creating a virtu-
ous cycle. Finding meaning in life helped
some of the female leaders we interviewed
take new paths and accept the personal
risks implicit in their goals.
Meaning
Positive
framing
Engaging
Meaning
Self-awareness
Learned optimism
Moving on
Happiness
Signature strengths
Purpose
Minimizing depletion
Restoration
Flow
Impact:
Resilience
Belonging
Presence
Voice
Ownership
Risk taking
Adaptability
Your
personal
and
professional
context
Preconditions:
Connecting
Network design
Sponsorship
Reciprocity
Inclusiveness
Managing
energy
Intelligence
Tolerance for change
Desire to lead
Communication skills
e x h i b i t
Five dimensions of leadership
On the cover: Women and leadership 39
Signature strengths
Shelly Lazarus, the chairman and CEO
of the advertising firm Ogilvy & Mather
Worldwide, described how she “just
followed [her] heart, doing the things that
[she] loved to do.” This sense of meaning
inspired her, early in her career, to jump
from Clairol to Ogilvy. Lazarus commented
that everyone she knew thought that her
decision to go from the client side to the
agency side was a strategic move. But
“it wasn’t really like that,” she says. “I just
loved the interaction with the agency
because that was the moment I could see
where the ideas came to life.”
People seeking to define what is meaning-
ful can start, as one interviewee put it, by
“being honest with yourself about what
you’re good at and what you enjoy doing.”
Building these signature strengths into
everyday activities at work makes you hap-
pier, in part by making these activities
more meaningful. Although there is no
simple formula for matching your strengths
to any single industry or function, you
can look for patterns in jobs that have and
haven’t worked out and talk with others
about your experiences.
The connection between signature strengths
and work can change because priorities
do; sometimes, for example, a job is better
than a calling, especially for young
mothers. Our interviews show that this ebb
and flow is natural and that the key to
success is being aware of the shifts—and
making conscious choices about them—
in the context of bigger goals, personal or
professional.
To read more on meaning:
Tal Ben-Shahar, Happier: Learn the Secrets to Daily Joy
and Lasting Fulfillment, New York: McGraw-Hill, 2007.
Martin E. P. Seligman, Authentic Happiness: Using
the New Positive Psychology to Realize Your Potential for
Lasting Fulfillment, New York: Free Press, 2004.
Sonja Lyubomirsky, The How of Happiness: A Scientific
Approach to Getting the Life You Want, New York:
Penguin, 2007.
‘To love what you do and feel that
it matters—how could anything be
more fun?’
PurposeHappiness
1 Martin E. P. Seligman, Authentic Happiness:
Using the New Positive Psychology to Realize Your
Potential for Lasting Fulfillment, New York: Free
Press, 2004.
The McKinsey Quarterly 2008 Number 440
Actively managing energy levels
is crucial to leaders. Today’s executives
work hard: 60 percent of senior execu-
tives toil more than 50 hours a week, and
10 percent more than 80 hours a week.2
What’s more, many women come home from
work only to sign onto a “second shift”—
92 percent of them still manage all house-
hold tasks, such as meal preparation and
child care.3
We’ve found that work–life balance is a
myth—so the only hope women have
is to balance their energy flows. This means
basing your priorities on the activities
that energize you, both at work and at home,
and actively managing your resources
to avoid dipping into reserves. Burnout is a
reality for men and women alike, but
for women who can opt out, so too is throw-
ing in the towel.
But work doesn’t have to be exhausting.
Mihály Csíkszentmihályi, a founder of posi-
tive psychology, studied thousands of
people, from sculptors to factory workers.
He found that those who frequently
experienced what he called “flow”—a sense
of being so engaged by activities that
you don’t notice the passage of time—were
more productive and derived greater satis-
faction from their work than those who did
not. Further, it energized rather than
drained them.
Managing energy
Positive
framing
Engaging
Meaning
Self-awareness
Learned optimism
Moving on
Happiness
Signature strengths
Purpose
Minimizing depletion
Restoration
Flow
Impact:
Resilience
Belonging
Presence
Voice
Ownership
Risk taking
Adaptability
Your
personal
and
professional
context
Preconditions:
Connecting
Network design
Sponsorship
Reciprocity
Inclusiveness
Managing
energy
Intelligence
Tolerance for change
Desire to lead
Communication skills
e x h i b i t
Five dimensions of leadership
On the cover: Women and leadership 41
Zia Mody, a top litigator in India, described
how she gained energy from a life that
most people would see as exhausting. Even
when her three daughters were young,
she put in 16-hour days to prepare her cases.
A woman among thousands of men at
court, she lit up as she told us, “I love it!
I love winning. I love being in court. . . .
It excites me—I cannot tell you how much.”
One useful tactic is to identify the condi-
tions and situations that replenish your
energy and those that sap it. Self-awareness
lets you deliberately incorporate restora-
tive elements into your day. It can also help
you to space out your energy-sapping
tasks throughout the day, instead of bun-
dling them all into a single morning or
afternoon. A particularly useful tip, we have
found, is to give yourself time during the
day to focus without distractions such as
blinking lights and buzzing phones. Your
productivity will benefit several times over.
To read more on managing energy:
Mihály Csíkszentmihályi, Flow: The Psychology of
Optimal Experience, New York: HarperPerennial, 1991.
Edy Greenblatt, “Work/Life Balance: Wisdom or
Whining,” Organizational Dynamics, 2002, Volume 31,
Number 2, pp. 177–93.
Jim Loehr and Tony Schwartz, The Power of Full
Engagement: Managing Energy, Not Time, Is the Key to
High Performance and Personal Renewal, New York:
Free Press, 2003.
Minimizing depletion
‘Flow’—a sense of being so
engaged by activities that you don’t
notice the passage of time
RestorationFlow
2 Sylvia Ann Hewlett and Carolyn Buck Luce,
“Extreme jobs: The dangerous allure of the 70-hour
workweek,” Harvard Business Review, 2006,
Volume 84, Number 12, pp. 49–59.
3 Sylvia Ann Hewlett, Off-Ramps and On-Ramps:
Keeping Talented Women on the Road to Success,
Boston: Harvard Business School Press, 2007.
The McKinsey Quarterly 2008 Number 442
The frames people use to view
the world and process experiences
can make a critical difference
to professional outcomes. Many
studies suggest that optimists see life more
realistically than pessimists do, a frame
of mind that can be crucial to making the
right business decisions. That insight
may be particularly critical for women, who
are twice as likely to become depressed,
according to one study.4 Optimists, research
shows, are not afraid to frame the world
as it actually is—they are confident that they
can manage its challenges and move their
teams quickly to action. By contrast, pessi-
mists are more likely to feel helpless and
to get stuck in downward spirals that lead
to energy-depleting rumination.
Martin Seligman, a psychologist who was
an early proponent of positive psychology,
found, for example, that optimists are
better able to deal with the news that they
have cancer. Confident that they can
handle the prognosis, they immediately start
to gather facts and dive into treatment
plans; pessimists, on the other hand, become
paralyzed with fear. Seligman also shows
that optimism can be learned—an important
insight that underlies positive framing.
Positive framing and positive thinking, we
would emphasize, are two different notions.
The latter tries to replace adversity with
positive beliefs. The former accepts the facts
of adversity and counters them with action.
Talking yourself into a view contrary to the
facts has a temporary effect at best.
Learned optimismPositive framing
Positive
framing
Engaging
Meaning
Self-awareness
Learned optimism
Moving on
Happiness
Signature strengths
Purpose
Minimizing depletion
Restoration
Flow
Impact:
Resilience
Belonging
Presence
Voice
Ownership
Risk taking
Adaptability
Your
personal
and
professional
context
Preconditions:
Connecting
Network design
Sponsorship
Reciprocity
Inclusiveness
Managing
energy
Intelligence
Tolerance for change
Desire to lead
Communication skills
e x h i b i t
Five dimensions of leadership
On the cover: Women and leadership 43
The experience of Andrea Jung, the chair-
man and CEO of Avon, suggests how useful
positive framing can be. In late 2005,
Jung recalls, she found her company in a
decline that temporary factors could not
explain. Recognizing that she was the leader
who had created the strategies and the
team responsible for the downturn, she lis-
tened to the counsel of her executive
coach and promptly “fired herself” on a
Friday night. The following Monday,
Andrea showed up at work as the “new”
turnaround CEO. She proved herself to be
a “glass half full” optimist, and the recovery
plan her management team adopted after
a quick diagnosis led to a steady improve-
ment and a return to growth.
No matter how pessimistic you are by
nature, you can learn to view situations as
optimists do. The key is self-awareness.
If a meeting goes badly, for example, you
should limit your thoughts about it to
its temporary and specific impact and keep
them impersonal. It helps to talk with
trusted colleagues about the reasons for the
poor meeting and ways to do better next
time. These discussions should take place
quickly enough for you to make a speci-
fic plan and act on it. You should also under-
take some activity that will restore both
your energy and your faith in yourself—
perhaps having a hard workout, going
out with friends, or spending time with your
children.
To read more on positive framing:
Jonathan Haidt, The Happiness Hypothesis:
Finding Modern Truth in Ancient Wisdom, New York:
Basic Books, 2006.
Martin E. P. Seligman, Learned Optimism: How to
Change Your Mind and Your Life, New York: Pocket
Books, 1998.
Learned optimismNo matter how pessimistic you
are by nature, you can learn to view
situations as optimists do
Moving onSelf-awareness
4 See Louann Brizendine, The Female Brain, New
York: Morgan Road Books, 2006.
The McKinsey Quarterly 2008 Number 444
People with strong networks and
good mentors enjoy more pro-
motions, higher pay, and greater
career satisfaction.5 They feel
a sense of belonging, which makes their
lives meaningful. As Mark Hunter and
Herminia Ibarra have noted in the Harvard
Business Review, what differentiates
a leader from a manager “is the ability to
figure out where to go and to enlist the
people and groups necessary to get there.”6
Yet not all networks are equal. Roy
Baumeister, a social psychologist who studies
social belonging and rejection, believes
that men tend to build broader, shallower
networks than women do and that the
networks of men give them a wider range of
resources for gaining knowledge and
professional opportunities.7 This theory is
a matter of substantial debate among
academics. Our experience with hundreds
of women at McKinsey, however, offers
additional evidence that women’s networks
tend to be narrower but deeper than men’s.
The experience of Dame Stella Rimington,
who in the late 1960s joined MI5, the
UK’s domestic intelligence organization,
offers an example of the power of broad
networks to get things done. Rimington,
later the agency’s director general, says
that “women were definitely second-class
citizens” in those days. They weren’t
allowed to do fieldwork, for example, yet
“many of the women were completely
indistinguishable from the men: they had
the same kind of education.”
She continues: “So we women—there were
quite a few of us by then—we sort of
ganged up and did a kind of round-robin
thing and said, ‘Why is it that we have
a completely different career than men who
are exactly like us?’ And for the first
time, the powers that be started to scratch
their heads because they suddenly had
to find an answer. . . . And in the end, of
course, they decided that they would
have to promote a few women.” She later
concluded that “no one of us would have
asked that question on her own. We were
supporting each other, and there was
power in the many.”
The leaders we interviewed also talked
about the importance of having individual
relationships with senior colleagues
willing to go beyond the role of mentor—
someone willing to stick out his or her
own neck to create opportunity for or help
a protégée. Such a person is what Ruth
Porat, a vice chairwoman at Morgan Stanley,
called a “sponsor.”
A number of studies have shown that women
who promote their own interests vigor-
ously are seen as aggressive, uncooperative,
and selfish. An equal number of studies
show that the failure of women to promote
their own interests results in a lack of
female leaders. Until one of these conditions
changes, sponsors, we believe, are the
key to helping women gain access to oppor-
tunities they merit and need to develop.
Connecting
Positive
framing
Engaging
Meaning
Self-awareness
Learned optimism
Moving on
Happiness
Signature strengths
Purpose
Minimizing depletion
Restoration
Flow
Impact:
Resilience
Belonging
Presence
Voice
Ownership
Risk taking
Adaptability
Your
personal
and
professional
context
Preconditions:
Connecting
Network design
Sponsorship
Reciprocity
Inclusiveness
Managing
energy
Intellig