JOB DESCRIPTION
JOB TITLE
:
Bar Manager
DEPARTMENT
:
Food & Beverage Department
GRADE/LEVEL
:
Department Head, Supervisor
REPORTS TO
:
Assistant Food & Beverage Manager
RESPONSIBLE FOR
:
Assistant Bar Manager
Bar Supervisor
Bartenders
SUBSTITUTES BY
:
Assistant Bar Manager
SCOPE
:
To manage the Bar and Beverage outlets as a successful independent profit center, ensuring that all functions are successfully executed in a courteous and professional manner ensuring maximum guest satisfaction consistent in accordance with set Kempinski Standards.
DUTIES/ RESPONSIBILITIES
:
· To ensure that all beverage outlets are managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times, following Kempinski standards.
· To be constantly involved in the operation, to ensure that there is a senior manager opening and closing every single function.
· To assure that the staff entertains the guests in the bar.
· To train the bartenders in freestyle, mixology and cocktails.
· To conduct daily pre-shift briefings to employees on preparation, service and menu.
· To approach guests suggesting a cocktail/wine or non-alcoholic beverages and recommending promotional items.
· To use approved suggestive selling techniques to up sell products with higher profit margin.
· To maintain knowledge of bar inventory and wine selection to respond properly to guest questions.
· To maintain a thorough knowledge of beverage recipes and mixing procedures.
· To inform guests of last call.
· To maintain responsibility for the set up and cleanliness of the entire bar.
· To order all supplies, china and glassware as needed.
· To be responsible for an attractive display of the beverage selection.
· To maintain a thorough knowledge of standard policies and procedures regarding cash handling, check-writing, credit cards, city ledger and customer ledger.
· To process guest checks accurately.
· To evaluate the bar and beverage menus, and gives suggestions for improvement to the Assistant Food and Beverage Manager.
· To ensure that bar/lounge and the other beverage outlets are stocked with “mise-en-place” and kept clean and tidy at all times.
· To have thorough knowledge of how to handle intoxicated individuals.
· To have full knowledge of alcohol and liquor policies and regulations, and comply fully with them.
· To maintain the bar reservation list, and check the bar reservations list frequently during the shift.
· To prepare the bar business and marketing plan, together with the Event Manager and budget together with the Assistant Food & Beverage Manager.
· To liaise with the Kitchen and Beverage department on daily operations and quality control.
· To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
· To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
· To ensure that bar/lounge and the other beverage outlets cashiering procedures are strictly adhered to and that the Point of Sale system is updated and operated correctly.
· To establish and strictly adhere to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the bar is adequately equipped.
· To conduct monthly inventory checks on all operating equipment and supplies.
· To control the requisitioning, storage and careful use of all Operating Equipment and Supplies.
· To ensure that the monthly forecasted Food & Beverage revenue figures are achieved.
· To strictly adhere to the established operating expenses and ensure that all costs are controlled.
· To ensure an effective payroll control through a flexible work force, maximizing utilization of employees and close cooperation with other Food & Beverage Outlets.
· To analyze budget, and takes action when required.
· To participate in the formulation of the Annual Operating Budget in determining projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
· To obtain and account for the correct settlement of all sales and be overall responsible for cashier / bar floats and their maintenance.
· To handle voiding, correcting, changing of restaurant checks in accordance with the prescribed procedures and account for all checks used during each shift.
· To plan the bar/lounge and other beverage outlets’ weekly roster and work schedules to ensure that they are always adequately staffed to handle the level of business.
· To maintain daily log book and communications board.
· To submit all guest/staff incident reports.
· To report “Lost & Found” items, and handle them in accordance to the Policy & Procedures.
· To ensure that all bar and beverage outlets Operations Manuals are prepared and updated annually.
· To submit to Food & Beverage Office the following: Monthly Outlets Report, Holiday Review, Monthly Objective Review, Trainer’s Report and Entertainment Event Report.
· To attend weekly Food & Beverage Meeting and Daily Operations Meeting.
· To provide the Purchasing Department with detailed Product and Purchase Specifications for items used in the bar.
· To plan and organize never seen before food & beverage promotions, as well as entertainment events, together with the Event Manager.
· To respond to any changes in the restaurant function as dictated by the hotel.
· To have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures.
· To fully support the Departmental Training Function in the Department assigned.
· To attend all meetings as required by Executive Management.
· To conduct monthly staff meetings.
· To prepare and participate in the Monthly Objective Review.
· Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
· Schedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs.
· To select and recruit suitable employees for the department using prescribed set of policies and procedures.
· Have a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.
· Train employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
· Conduct annual performance evaluations.
· To understand and strictly adhere to the Rules & Regulations established in regards to the hotel policy on Fire, Hygiene, and Health & Safety.
· To ensure that all potential and real hazards are reported and rectified immediately.
· To have complete understanding of the Hotel’s Employee Handbook and adhere to the regulations contained within.
· Performs any other duties as assigned to him/her by management.
JOB PROFILE
:
EDUCATION
:
High School Graduate or equivalent. Hotel Management Diploma/Degree an asset.
EXPERIENCE
:
3-5 years experience in a 5 star hotel in similar position
COMPETENCIES
:
TECHNICAL COMPETENCIES
:
· Knowledge of hotel products and services
INDIVIDUAL CHARACTERISTICS
:
· Building teamwork
· Developing others
· Motivating others
· Planning/ Organization
· Problem solving & Decision Making
· Conflict Management
· Entrepreneurial Orientation
· Stress Management
· Interpersonal Skills
· Adaptability/ Flexibility
· Concern for quality
· Influence
· Initiative
· Managing Performance
· Teamwork/ Cooperation
· Cross cultural sensitivity
· Interpersonal skills
· Customer service orientation
· Listening and Oral Skills
· Written skills
· Enthusiastic and pleasant personality
· Able to exert fast-paced mobility for period of up to 4 hours in length.
· Creativity
· Integrity
OTHER SKILLS (LANGUAGE, COMPUTERS,…)
:
· Fluency in local language
· Fluency in English
· Knowledge of MICROS
DOCUMENT ADDENDUM
Job Descriptions are only valid with this addendum page; signed by authorized Management only and according to authorization levels below.
JOB DESCRIPTION
JOB TITLE
:
DEPARTMENT
:
VERSION NUMBER
:
AUTHOR
NAME
DATE
POSITION
SIGNATURE
PROPOSED EFFECTIVE DATE
The content of this job description will be reviewed on a regular basis to incorporate any new responsibilities which reflect the hotel business requirements.
CHECK
NAME
DATE
POSITION
SIGNATURE
REVISED
EFFECTIVE DATE
APPROVAL
NAME
DATE
POSITION
SIGNATURE
EFFECTIVE DATE
5 of 5
P E O P L E M A N A G E M E N T
Please note that this document is intellectual property owned by Kempinski AG/Germany and KISA/Switzerland.