《旅游英语视听说》Chapter 7 (2)

5ChapterContentsUsefulWordsandExpressionsbeverage:(酒水)Cashier:(出纳员/收银员)accumulate：(累积)transaction:(交易)register:(登记)crucial:(关系重大的)entail:(使必要)recession:(不景气)checkout:(离店结账)doubleroom:(双人房间)singleroom:(单人房间)limousine:(豪华轿车)PartOne:Know-howforTourismandTravelFrontDesk/ReservationDeskBasedontheabovepassage,decidewhetherthefollowingstatementsaretrueorfalse.WriteTfortrueandFforfalse.1._____Frontdeskisdifferentfromreservationdesk.2._____Themajorfunctionofafrontdeskistoactasapublicfaceofthehotel.3._____Functionsofafrontdeskcanbegroupedintofivecategories;andfrontdeskinvolvesthreedepartments.4._____Frontdeskshavetheresponsibilitytomakeyouagreatfirstimpressiononthehotelandmakeyoufeelyouareverywelcomed.5._____Frontdeskshouldbeknowledgeableaboutcheck-outtimeonly.FTTFFPartTwo:BeAttractivetoWatchThefrontdeskclerkisusuallythefirstpersonaguestencounterswhencheckingintoahotelormotel.Inadditiontoperformingthespecificduties,hehastheresponsibilityofmakingagreatfirstimpression.Itisimportantforhimtobeabletoquicklyandefficientlyfollowthestepstogettheguestcheckin.It’sessentialforhimtobeknowledgeableaboutthechecking-outtimes,hotelservicesandlocalattractions.What’smore,heshouldhavequalitiessuchas:personalwarmth,friendliness,andgoodpeopleskills.Heshouldmakethetiredandstressedcustomersfeeltrulywelcomedandcomfortablewhentheyreachhotelssothatthey’llmakeapointofstayingatthehotel.Thefrontdeskisanexcellentplacetostartifyouareinterestedincareerofhotelmanagementsinceyoucanlearnaboutmanydifferentaspectsinvolvinginrunningahotelefficientlyandplacesyouonthefrontlineofcustomerrelations.BriefinformationfromthevideoHotelandFrontDeskClerk1)Thefrontdeskclerkisusuallythefirstpersonaguestencounterswhencheckingintoahotelormotel.2)Inadditiontoperformingthespecificduties,thedeskclerkhastheresponsibilityofmakingagreatfirstimpression.Itisimportanttobeabletoquicklyandefficientlyfollowthestepsneededtogettheguestcheckin.3)Beingknowledgeableaboutthechecking-outtimes,hotelservicesandlocalattractionsisessential.Butevenmoreimportant,arepersonalwarmth,friendliness,andgoodpeopleskills.4)Whentravelersreachtheirhotel,theyareoftentiredorstressed.Thedeskclerk’sjobistomakethemfeeltrulywelcomedandcomfortable.Sotheywillmakeapointofstayingatyourhoteleverytimewhentheyareintown.5)Thefrontdeskisanexcellentplacetostartifyouareinterestedincareerofhotelmanagementsinceitallowsyoutolearnaboutthemanydifferentaspectsinvolvinginrunningahotelefficientlyandplacesyouonthefrontlineofcustomerrelations.PartThree:BeAmusedtoListenTipsforHotelReservationYoucanalmostguaranteeagreatpriceonanyhotelpackageorairfarebymakingyour_________veryearly,atleastamonthorsobeforeyourtrip.Inthisway,you'llbelockedintoalowprice.Additionally,whiletheremaybesome_________,lookforoff-peakdealsatmostmajorhotels.Thismay________amid-weekstay.Ifyou'relookingforaweekendgetaway,considerbookingyourhotelonaThursdaywithaMonday_____.Becausehotelsarefeelingthepinchduringthisrecessionjustliketherestofus,callthemdirectlyandfindoutwhattypesofpackagesthey'recurrentlyoffering.Theymaybewillingtopresentyouwitha____thatpreciselyfitsyourtimeframeand________.Ifyoureallywanttosaveonhotel_________,choosebed-and-breakfast______,smallerhotelsorinns.Remember,they're___________foryourbusinessaswell.Forexample,atwo-bedroomsuiteatanEastHamptonInnduringoff-peakseasonscanbegottenforlessthan$100pernight.__________ratestypicallyruncloseto$300anightfortheverysameroom.Quiteadifference,wouldn'tyousay?dealbudgetexpenseslodgescompetingPeak-seasonreservationrestrictionsentailreturnPartFour:BeInterestingtoSpeak1.reasonforcalling.caller’sname.originaldateofreservation.newdateofreservation.extraserviceA.SamBrownB.Nov.1toNov.3C.tomakesomereservationchangesD.limousineE.fromNov.1toNov.4ColumnAColumnBListentothesituationaldialogueagain，repeatitsentencebysentence,andthenroleplayitinpairs.Clerk:Goodmorning,roomreservation.HowcanIhelpyou?Sam:Yes,mynameisSam.Imadeareservation,butI’dliketomakesomechanges.Clerk:Underwhosenamewasthereservationmade?Sam:SamBrown.Clerk:Whatwasthedateofthereservation?Sam:FromNov.1toNov.3.Butthecheck-outdateshouldbeonNov.4.AndIneedadoubleroominsteadofasingleroom.Clerk:AdoubleroomfromNov.1toNov.4.Isthatcorrect?Sam:Yes.Clerk:Doyouneedalimousineservice?Sam:That’sjustwhatIwant.Howmuchdoesitcharge?Clerk:$40.Wehaveacounterattheairportwhereourrepresentativeswillleadyoutothecar.Sam:Itsoundsnice.I’lltakethat.Clerk:Thankyou,Sir.Welookforwardtoservingyou.PartFive:BeUsefultoExpand---Consolidation1)_____Whencheckingintoahotel,youarerequiredtoprovideyouridentificationdocuments.2)_____OneofthereasonsforaskingforIDistoensurethatguestsareusingtheirowncreditcards.3)_____Allhotelsprovideconfirmationlettersthatguaranteeguests’reservations.4)_____Youcanonlygetaconfirmationstatementthroughinternet.5)_____Thehotelstaffwillhavetoaccommodateyouiftheydon’thaveyourbookingrecord,butyouhaveaconfirmationstatementfromthem.6)_____Whatyouneedforhotelchecking-inare:identificationdocument,reservationconfirmation,creditcardorcheckbook,andletterforspecialmedicalorpersonalcare.DocumentsforHotelCheck-inFFTTTTDiscuss:Whatdocumentsdoyouneedforhotelcheck-in?Lead-inQuestions:1)Haveyouoranyofyourfriendsgotanyexperienceinhotelcheck-in?2)Whatarethereasonsforpresentingyouridentification?3)Doyouthinkyourreservationconfirmationnumberisimportant,andwhy?4)Whathappenifyouhavetheconfirmation,yetthehoteldoesnothaveyourbookingrecord?5)Ifyouwillpayyourbillincashorcheck,willyouprovideyourcreditcardinformationwhenasked,andwhy?GroupWork:Whatdocumentsdoyouneedforhotelcheck-in?Step1:Dividetheclassintogroups.Step2:Askstudentstodiscussindetailsontheabovequestionsandsummarizetherequireddocumentsyouneedtopresentwhilecheckingin.Givesufficientreasons.Step3:Havesomegroupstogivetheirpresentationinfrontoftheclass.Story-retelling:Don’tTreatUslikeWe'reaCoupleofFoolsbackwoodscelebratefoolscomplainelevatorsettleforbecauseanniversaryplushhotel