unit5-商务英语视听说

BusinessEnglishViewingListening&SpeakingBusinessEnglishVLSTravelandVisitsUnitFiveWarm-upRelatedInformationListening&SpeakingFurtherListeningViewing&SpeakingViewing&BrainstormFunTimeListeningChallengeAssignmentsClassScheduleBrainstorming:watchavideoclipanddiscussinpairs:ThinkaboutasimilaritiesanddifferenceswhenyoutalktopeopleyoufirstmeetfromanEnglishspeakingcountry.Whattopicswouldyouchoosetotalkaboutwithsomeoneyouhavejustmetduringatrip?Whattopicsaretraditionallytaboo(禁忌)whentalkingtostrangers.Warm-upVideoHintsHints:Safetopics:weather,holiday,currentaffairs…participateinsmalltalksabouttravel,weatheroraccommodations;tabootopics:sex,religion,politics,income…GoonSmalltalktopicAbouttravel:Itwasabitrough.Imissedmyconnection.Therewerenoproblems.Aboutweather:Yes,it’slovely.RealNovemberweather,sharpandbrightAboutaccommodation:Theserviceisratherslow.Theroomsareabitcramped(狭窄的).GoonLookatthefollowingsituationanddecidewhoyouwouldspeaktoandwhatyouwouldsayineachsituationtogettheinformationyouneed.Warm-upHintsYou’vehearthatflightBZ431isdelayed.YouwanttoreconfirmyourseatonflightTR998.YouwantanairtickettoBangkok.You’veheardthatthe17:55trainiscancelled.Hints:Toairportinformationclerk:CanyoutellmewhattimeflightBZ431isgoingtodepart?I’veheardthere’sgoingtobeadelay.Totravelagentorairlineofficeclerk:I’dliketoreconfirmmyreservationonflightTR998onMondayevening.Thenumberoftheticketis…Totravelagentorticketofficeclerk:I’dliketoflytoBangkokonthe18thofnextmonth.Canyoutellmewhatthecheapestfareis,andwhentheflightsare?Totraininformationclerk:I’veheardthatthe17:55trainiscancelled.Whenisthenexttrainfromhereto…?Hints:Relatedinformation—Allkindsofguestroomsinthehotel2.Wehavesinglerooms,doubleroomsandsuitesanddeluxe[də'lʌks]suitesandPresidentialsuites.我们旅馆里有单人间、双人间、套房、豪华套房及总统套房。Relatedinformation1.Whatkind/typeofroomdoyoulike/prefer?请问你要订哪种房间？3.Iwanttoreserveasingleroomwithshower.我想预订一间有淋浴的单人房间。4.CouldIbookadoubleroomwithbath?我可以预订一间有浴缸的双人客房吗？Relatedinformation6.I'dlikearoomwithaview.我想要一个风景较好的房间。7.I'dpreferaquietroom.我想要一个安静点的房间。8.I'dlikearoomfacingthesea/themountains.我喜欢朝向大海/群山的房间。5.I'dliketomakeareservationforasuitewithbothshowerandbath.我想预订一个既带淋浴又带浴缸的套房。RelatedinformationListeningandSpeakingTask11.Listentoaninterviewandmakethebestchoiceforeachstatement.Mp3KeyScriptKey:1.C2.B3.B4.C5.ATask1interviewer:So,whatbasicneedsdobusinesstravelershave?Kevin:Oneofthemostimportantthingsisaquickcheck-inandcheck-out.Afteralongtrip,it’sannoyingtohavetowaitatthehotelreceptionforfiveminutes.Roomserviceisalsoveryimportant.Guestsoftenstayintheirroomsworkinganddon’thavetimetogoouttoarestaurant,sotheywanttheirmealstobeservedintheirrooms.interviewer:Andwhatfacilitiesarethereintheroom?Task1MakingacallKevin:Well,nowadayscommunicationfacilitiesareessential,sothingslikeamodernsocket,whereguestscanplugtheirmodemsin,andafaxareveryimportant.Interviewer:Yes,ofcourse.Kevin:Thelightingisalsoveryimportant.We’vejustspentalotofmoneyupgradingthelightinginourrooms.AsIsaid,guestsoftenspendtheireveningspreparingwork,sotheyneedgoodlightingattheirdesks.interviewer:Andwhataboutfacilitiesinthehotelingeneral?Task1MakingacallScriptKevin:Thebarsareimportant.Corporategueststendtospendmoretimeinthehotelbarsthantourists.It’sveryimportanttoprovideabusinesscenter,too.interviewer:Whatservicesdoesthebusinesscenterprovide?Kevin:Basicsecretarialservicessuchasphotocopyingandtyping.Guestsalwaysfindithelpfultohavethesekindofthingsorganizedforthem.interviewer:Right,andwhataboutthedistancetotheairportandcitycenter?Ithatimportant?Task1MakingacallTask1MakingacallKevin:Yes.We’reintheeastofLondonsowe’renearCityAirport.Alotofourguestshavemeetingsinthisarea;theydon’twanttobenearHeathrowAirportorrightinthecitycenter.ButitiseasytogettothecenterofLondonfromhere.Itonlytakesabout15minuteswithourcourtesybus.Andthere’sariveroftaxis,aswell.interviewer:Arecorporateguestsinterestedinusingyourfitnesscenterorswimmingpool?Task1MakingacallKevin:Notreally.They’remorepopularwithtourists.Ourcorporateguestsaremoreinterestedingettinginandoutofthehotelasquicklyaspossibleandworkingwhilethey’rehere.backTask1MakingacallListeningandSpeakingTask12.WatchavideoclipandBrainstorm:Whatkindofhotelwouldyouprefertostayinifyouwereonabusinesstripintermsofatmosphere,location,facilitiesandservices?HotelserviceHintsatmosphere:Homelike,hospitable,relaxing…Location:nearairport/station,neardowntown,inbusinessarea…facilities:businesscenter,fitnesscenter,24-hourcafé/restaurant…services:buffet-stylebreakfast,freecarparking,sauna,hotelsecretary,freshfruitandflowersinbedrooms…Hints:ListeningandSpeakingMp3KeyScriptTask2Enjoyavideoclipaboutreceivingvisitorsthenlistentoapassageandfillintheblanks.ReceivingvisitorsKeys:1)dailyroutineintheoffice2)whetherthevisitorhasanappointmentornot3)greetthevisitor4)thevisitor’sname,titleandposition5)apologizeandmakesomesuggestionsTask1Keys:6)expressregretandexplainwhy7)date,time,nameandthefirmthevisitorworksfor.8)considerateandwarm9)keepthevisitorfullyinformedofthesituation.Task1ScriptReceivingvisitorsisanimportantpartofthereceptionist’s1)dailyroutineintheoffice.Thereisacertainprocedureforreceivingvisitors.Areceptionistshouldfindout2)whetherthevisitorhasanappointmentornot.Ifthevisitorisanimportantclient,theexecutiveshouldcomedowntothereceptionareato3)greetthevisitor.Sometimesthereceptionistoranothersecretaryaccompaniesthevisitortotheexecutive’soffice.Thereceptionistorothersecretaryaccompaniesthevisitortotheexecutive’soffice.Thereceptionistannounce4)thevisitor’sname,titleandposition,andintroducedtheexecutivetohim/her.ScriptScriptWhenavisitor’srequestforameetingcannotbesatisfied,thereceptionistshould5)apologizeandmakesomesuggestionsforanalternativetime.Ifameetingisimpossible,thereceptionistshould6)expressregretandexplainwhy,withtact,sothatthevisitor’sfeelingsarenothurt.Areceptionistshouldkeeparegisterwhichincludes7)date,time,nameandthefirmthevisitorworksfor.Itcanbereferredtowhenthereisarequestforinformation.ScriptThereceptionistshouldbepolite,helpful,well-spoken,andalwaysbe8)considerateandwarm.Whenavisitoriswaitingtoseetheexecutive,thereceptionistshouldinvitehim/hertositinaneasychairtowait.Andifthereisadelay,thereceptionistshouldapologize,offeracupofcoffeeorteaand9)keepthevisitorfullyinformedofthesituation.ScriptbackFurtherListeningHowtospendyourNationalDaygoldenweek?Let’swatchthereportofHotbookingforgoldenweektoursandtrytofilltheblanks.Theweek-longNationalDayholidaystartsOctober1.Nowisthetimetosignupfor1)_____________.Butwithfewerflightsavailablethisyea2)_______________suchasXinjiangandYunnanmayalreadybesoldout.EveryNationalDaygoldenweekbringsouthugenumbersoftourists.Withtwoweekstogo,they’vealreadystarted3)____________forpopulardestinationsuchasXinjiang,YunnanandHainan.packagetourstopdestinationssigningupZhangLingjie,ChinaTravelAgency,said“Peoplewhowanttogoto4.____________________________________.FlightsatBeijingInternationalAirportaredown20%duetoits5._________________,andthishasdrivenpricesup.6._____________________________________.Tourpackagesareupabout20percentoverlastyear.thepopularplacesshouldbooktheirtripsearlyexpansionprojectHotelroomsandentryticketsalsocostmore.InBeijing’s7)________________________,tourbookingforEuropeandAustraliahaveclosed.TripstoeastandsoutheastAsiancountrieshaveonlyafewspacesleft.ZhaoYuping,ChinaTravelAgency,said8._____________________________________willendnextTuesday,excepttoursontoJapan,whichwillbeendthisweek.”9.______________________________________havealsohittheoutboundmarket.TravellersgoingtosoutheastAsiawillhavetopayfivetofifteenhundredyuanmorethanlastyear.outboundtourismmarket“RegistrationfortripstoAsiancountriesFewerflightsandhigherticketpricesLanguageFocusGothroughallthesentencesonpage52topage56andtryyourhandatkeepingtheminmind.Role-play1Role-playinpairsaccordingtothesituationbelow.YouhaveaguestjustarrivingattheHiltoninternationalHotel.Youarecheckinginatthereceptionandaskingthereceptionistforthefollowinginformation:Whenandwhereisthebreakfastserved?Istherearoomforameetingofeightpeoplethatyoucanuse?Wherecanyousendfax?Isthereanyotherroomwithabetterview?Whattimedoyouhavetocheckout?Isitpossibletoreservearoomforyournextvisitinamonth?ToAssignmentsRole-play1FunTimeandSpeakingWatchthevideoandhaveafun.Canyouguesswhatthesleepingman’sreactionisafterhewakesup?HairregrowthViewingandSpeakingPre-viewingReadthedialogueandlearnhowtoexpressyourselfwhengoingthroughcustoms.Henry:Sure,Hereyouare.Andthisisthedeclarationform.亨利：当然，给您。这是入境申请表。Officer:What'sthepurposeofyourvisit?海关人员：请问您此行的目的是什么？Henry:I'mhereonbusiness.亨利：我来这儿履行公务。Officer:MayIseeyourpassportplease?海关人员：我可以看一下您的护照吗？Officer:Thisvisaisgoodfortwoweeks.Howlongwillyoubestaying?海关人员：您的签证期限是两个星期，你打算待多长时间？Officer:Andyouwilldosometravelingwhileyouarehere?海关人员：这期间您会去旅行吗？Henry:Yes,Iwanttospendacoupledaysfortraveling.IhavefriendsthereIwillvisit.亨利：是的，我要去拜访朋友。Officer:Whatdoyouhaveinthebag,sir?海关人员：先生，请问您的包里有些什么？Dialogue—GoingthroughcustomsHenry:Fortendays.亨利：10天以后就回去了。Henry:Justcamera,clothes,andsomebooks.亨利：只是照相机、衣服和一些书籍。Henry:Alright.亨利：好的。Officer:OK.Enjoyyourtrip,sir.海关人员：可以了。祝您旅途愉快，先生。Henry:Thankyou.亨利：谢谢。Dialogue—GoingthroughcustomsOfficer:Wouldyoumindopeningthebagforme?海关人员：请您把包打开让我看看行吗？Viewing&SpeakingWatchthevideoandanswerthequestionsbelow.Video1ScriptKeyKey:1)WhatisthepurposeofGeorge’stravel?Georgeistravellingonbusiness.2)Howlongishegoingtosay?Hewillstayforaboutaweek.3)WhohasinvitedGeorgetoattendthetradefair?Hehasbeeninvitedtoattendthetradefairbyhisbusinessassociates.Key:4)Whatisinthebag?DoesGeorgehavetopaydutyonit?Hislaptopcomputerisinthebag.It’sduty-free.5)ArethefourpacksofcigarettesthatGeorgehasdutiable?Whyorwhynot?No,goodforpersonaluseratherthancommercialusearenotsubjecttoduty,andtheyarewithinthelimit.Script(Georgeisgoingabroadonbusiness.Thisishisfirsttimetravelingabroad.Nowheisgoingthroughcustoms.)inspector:Goodafternoon.MayIseeyourpassport,please.George:ofcourse,hereyouare.inspector:Thankyou.Whatisthepurposeofyourvisit—businessorpleasure?George:Business.inspector:Isee.Howlongwillyoubestayinginourcountry?George:Aboutaweek.ScriptVideo1GoingthroughcustomsScriptinspector:Isthisyourfirsttimeinthecountry?George:Yes.I’vebeeninvitedbyourbusinessassociatestoattendatradefair.inspector:Fine.Isthisallyourluggage?George:Yes,that’sallmyluggage,onesuitcaseandonebag.inspector:Doyouhaveanythingtodeclare?George:Iguessnot.ImeanI’mnotquitesureaboutit.Yousee,thisismyfirsttime…Video1GoingthroughcustomsScriptinspector:Isee.Well,wouldyoumindopeningyoursuitcase?George:Oh,notatall.inspector:Thanks.(Georgeopenshissuitcase.Theinspectorisinspectingthesuitcase,andnowhelooksatabag.)inspector:What’sinsidethebag?George:That’smylaptopcomputer.DoIhavetopaydutyonit?Video1GoingthroughcustomsScriptinspector:No,it’sduty-free?George:Bytheway,I’mcarryingfourpacksofcigarettesformyownuse.Aretheydutiable?inspector:No,goodsforpersonaluseratherthancommercialusearenotsubjecttoduty.Andtheyarewithinthelimit.George:Good.Andthanksfortheinformation.inspector:Allright.Here’syourpassport.George:Isthatallthecustomsformalities?inspector:Yes.You’rethroughnow.Haveapleasantstay.George:Thanksalot.ScriptRole-play2Role-playinpairsaccordingtothesituationbelow.YouaredepartingfromanairportinCanada.Youarestoppedbyasecurityoffice,whothinksthereissomethingunusualwithyouandasksyouseveralquestion:Role-play2Whatisthepurposeofyourvisit?Wherehaveyoubeenstaying?WhohaveyoubeenincontactwithinToronto?Whatisinsideyourcase?ToAssignmentsViewing&SpeakingPre-viewingDiscussinpairs.Howimportantarethefirstimpressions?Whateffectdoestheinitialcontacthaveonfuturerelations?HintsHints:Firstimpressions:Firstimpressionshelptobuildafriendlyrelationship,setapositivetonefortheentirebusinessexperienceandestablishagoodimageofyourcompany.GoonViewing&SpeakingFirstimpressionshelptobuildafriendlyrelationship.SupposeyouwereMr.DonaldTrump,whowouldyouhire?VideoWhowouldyouhire?AllieAndreaSummerJoseBrentTarekViewing&SpeakingWatchthevideoanddecidewhetherthefollowingstatementsaretrue(T)orfalse(F).Video2ScriptKeyKey:1.F2.T3.F4.F5.F6.F7.T8.F9.T10.FScriptMr.Lin:Ms.Jones?Ms.Jones:Yes,I’mMirandaJonesfromFloraGarmentTrading.Mr.Lin:MynameisLinHua.I’mthesalesManagerwithBaiyunSweaters.Howdoyoudo,Mr.Jones?Ms.Jones:Howdoyoudo?It’sveryniceofyoutocometomeetme.Video2ScriptMr.Lin:You’rewelcome.AndmayIintroducedmysecretary,MissWang?Ms.Jones:Sure,It’sapleasuretomeetyou,MissWang.MissWang:Thepleasureismine.Theflowersareforyou,Ms.Jones.Ms.Jones:Oh,thankyou.Theyarebeautiful!You’reverykind.Mr.Lin:Howwasyourflight,Ms.Jones?Ms.Jones:Verynice.Theserviceonboardwassuperb.AndImanagedafewhours’sleep,SoIfeelfinenow.Mr.Lin:Iamgladtohearthat.Oh,letmehelpyouwithyourluggage.Video2ScriptMs.Jones:Thankyou.(HandsasuitcasetoMr.Lin)Mr.Lin:IsthisyourfirstvisittoChina?Ms.Jones:No.Butit’smyfirstvisittoGuangzhou.Ihopeitwon’tbemylast.Mr.Lin:Ihopeyouwillhaveapleasantstayhere.Ms.Jones:I’msureIwill.Mr.Lin:ourcarisoutintheparkinglot.Shallwedrivetoyourhotelnow?Ms.Jones:Yes,thankyou,Let’sgo.Mr.Lin:Thisway,please.Script(TheywalkoutoftheHallandheadfortheparkinglotandthendrivetothehotel)MissWang:Hereweare,Mr.Jones.ThisistheWhiteSwanHotel.We’vereservedaroomforyouonthe6thfloorwithabalconyoverlookingthepark.Ms.Jones:Thankyouverymuch.It’sveryconsiderateofyou.MissWang:Well,that’stheleastwecoulddo.(inthehotelroom)Mr.Lin:Thisisyourroom,Ms.Jones.IsitOk?Ms.Jones:Oh,yes,it’slovely,verycozyandwell-decorated!It’sreallyverythoughtfulofyoutohavearrangeditforme.ScriptMr.Lin:Notatall.MissWang:Youmustbeverytiredafteryourlongtrip.Isthereanythingelsewecandoforyou?Ms.Jones:No,thanks.Notatthemoment.Mr.Lin:Thenwe’llbeleavingnowsothatyoucansettlein.Afterall,We’llhaveenoughtimeforbusinessduringthenextthreedays.Ms.Jones:Thankyou.Mr.Lin:You’rewelcome.We’llcontactyoutomorrowmorning.Ms.Jones:Seeyouthen.Mr.Lin&MissWang:Seeyou!FurtherviewingWatchtheclipanddiscussinpairs:HowdidHenryRothdotomakeagoodfirstimpressiononthegirl--LucyWhitmore?VideoRole-play3Role-playinpairsaccordingtothesituationbelow.YouaretheExportManagerofGuangzhouCosmeticLtd.,andarenowattheBaiyunAirporttomeetyourCanadiancustomer,Mr.Wilson.You’vebeendealingwitheachotherthroughtelephoneandemailforoneortwoyears,buthavenevermetbefore.Afteryoumeet,youexchangegreetingandmakeasmalltalkonthewaytothehotel.ToAssignmentsFunTimeEnjoyavideoexpectedfromVOASpecialEnglishandreadaloudeverysentence.—VisitingtheNationalArboretuminWashingtonListeningChallengeGettingBacktoNature…It’sSaturdayafternoon.Richard(R),Marilyn(M),Susan(S),andHarry(H)driveuptotheircampsite(露营地)bythelake.ExcerptedfromFamilyAlbum,USAS:Whenyou'reoutinthefreshairlikethis,itmakesyouhungry.Aren'tyouhungry,Marilyn?M:Isuream.Howaboutyou,Richard?R:_________H:Youguysarelikethreekids.R:Aren'tyouhungry,Harry?H:Well,yeah.Nowthatyoumentionit,IguessIam.Imean,____________________________withallthistalkabouteating?M:Where'sthebagwiththechickensaladsandwiches?H:Righthere,nexttotheicepacks.Here.Putthetableclothonthepicnictable,andIwillbringthecolaandtheplasticcups.Alittlelater…H:Well,howdoyoulikeitsofar?R:___________________________M:Me,neither.GettingBacktoNature…S:(Jumpingoutofthecartoenjoythesightsandsoundsofthecountry)Oh,Iloveit!Iloveit!Tobeawayfromthecityonsuchabeautifulday_____________________Thegrass.Thetrees.Thefreshair.H:Itoldyouyou'dlikeit.I'vebeendoingthisforyears.R:(Takingphotographsofher)Youhavethespiritofateenager,Susan.Waittillyouseeyourselfjumpingaround.M:That'swhatIloveaboutSusan._____________________________She'sarealStewart.H:Comeon,Richard.Helpmegetthisstuffoutofthecar.R:________________H:Well,we'llputeverythingoverthere.We’llsetupourtentsovertherebytheedgeofthewoods.Thenwe'llbeabletomakeourfiretherewhereit'ssafe.R:Oh,there'sourtableandbenches.Allsetforeating.H:That'swhatmakesthisspot(=place)sogood.M:Isanybodyhungry?S:Iam.H:Wejustgothere.ismyideaofheaven!Sheworkshard.Sheplayshard.Wheredoesitgo?Starving.I'veneverbeenmorerelaxed.howcouldaguynotbehungryWhereshallweputit?AssignmentsRole-play1Role-play2Role-play3Activity:GuidedTourAroundGuangzhouGroupwork:Mr.LinhasinvitedMs.JonesforanexcitingtouraroundGuangzhou.TheyplantovisitGuangzhouTVTowerfirst,butwherewouldyouthinktheywouldtravelnext?Andthenext…?Nowwouldeverygroupactasatravelagency,tryingtocomeupwithatravelplan.Youonlyhave5minutesfortheguidedtouraroundGuangzhou,soyouhavetogiveashort,butniceintroductiontoyourbestscenicspotsandspecialties.Videoforreference1.Duetime:nextweek2.Grouping:agroupof5~6MakeaPresentationonTravelPlan3.Length:coveringthetopic4.Presentation:5minutesforeachgroup