商务英语听说2PPT课件汇总全套ppt完整版课件最全教学教程整套课件全书电子教案

Unit1Recruitment&InterviewTeachingAimsTopracticelisteningforspecificinformationaboutrecruitmentandinterview;2Tolistenforandmastertherelevantknowledgeofrecruitmentandtheskillsofinterview;31Topracticelisteningforgeneralideas.33SituationRecruitmentistheprocessofobtainingnewmembersoremployees.Itlinkstheemployersandthejobseekers.Itisimportantbecausehighperformingemployeesareessentialforsuccessfulbusiness.Ontheotherhand,apersoncanenterajobonlythroughtheinterviewsthatareconductedbyvariouscompaniesfortheirjobs. Onlyifoneiswellpreparedcanheorshegetthroughsuchinterviews.PartIWarm-upTaskOneKeyDirections:InABCCompany,theHRmanagerandthemanagersfromotherdepartmentsarediscussingaboutrecruitingnewstaffmembers.Youwillhearadialogueaboutmethodsofrecruitment.Listentothedialoguetofindouttheadvantagesanddisadvantagesofinternalrecruitmentandthendecideinwhichroweachonebelongstoandfilloutthechart.AdvantagesofInternalRecruitmentDisadvantagesofInternalRecruitment2,3,5,81,4,6,7TaskTwo1.Ifcompanieswanttorecruitsomenewstaffmembers,whatwilltheydo?Referencefortheteacher:Theywilllookfortherightcandidatesinthejobfairs,thejobcenters;oradvertisejobadvertisementsontheinternetoronTVorinnewspapersandjournals;orturntotherecruitmentagency;orthroughpersonalrecommendation.TaskTwo2.Brainstormwithyourpartner:IfyouaretheHRmanager,andyouwanttorecruitanassistanttoaccountmanager,willyouselectthememberswithinyourcompanyoroutsideyourcompany?Why?Referencefortheteacher:Usually,amanagercanrecruitnewmembersintwodifferentways.First,itisinternalrecruitment,whichmeansthecompanylookstofillthevacancyfromwithinitsexistingworkforce.Second,itistheexternalrecruitment,whichmeansthecompanylookstofillthevacancyfromanysuitableapplicantoutsidethecompany.PartIIListeningforgistTaskOneDirections:InABCCompanyyouwillhearJohnwhoisresponsiblefortherecruitmentreportinghisarrangementtotheHRManageranddiscussingaboutpreparingfortherelevantjobinterviews.Listentotheconversationandanswerthefollowingquestions..QuestionOne(C)Howmanyvacancieswillbeprovided?A.2.B.3.C.4.QuestionTwo(B)HowwilltheABCCompanyrecruittheproductionmanager?A.Byinternalrecruitment.B.Byexternalrecruitment.C.Throughtheinternet.QuestionThree(C)Whatisn’tmentionedinthejobdescriptions?A.Qualification.B.Quality.C.Education.QuestionFour(B)Whatkindofinterviewwilltheyadopt?A.Thesituationalinterview.B.Thesituationalinterviewandthetechnicalinterview.C.Theaptitudetestsandthepersonalitytests.QuestionFive(A)Whatwillbearrangedaftertheinterviews?A.Thetests.B.Theintervieweesofthetime.C.Theimportantinterviewers.TaskTwoDirections:Inthefollowingdialogue,theHRofficerJohnaskedtheapplicantLisaastressquestion.Let’sseehowLisahandledit.Listenanddecidewhetherthefollowingstatementsaretrueorfalse.(T)1.Lizathinkshandlingconflictssuccessfullyisanimportantpartofbeingamanager.(F)2.TherearerumorsthattheyaregoingtomovetheirplanttoIndia.(T)3.Lizawasveryprospectiveandbroughttheworkers’concernstomanagementattention.(F)4.LizaattendedameetingwithUnionleadersandtwokeymembersofourexecutiveteaminordertorefutetherumors.(T)5.Theysetupregularmeetingsbetweenmanagersandunionleadersandcreatedlocalversionofthecompanynewsletterinordertoimprovecommunication.TaskThreeInthispart,afterseveralroundsofinterviews,theHRofficerJohnfindstwocandidatesarereallyoutstanding.TodayhetalksaboutthiswiththeHRManager.Listenandanswerthefollowingquestionsaccordingtowhatyouhear..QuestionOne(C)Howmanycandidatesarementionedinthedialogue?Whoarethey?A.TheyareLisa,AnnaandSusan.B.TheyareLisaandSusan.C.TheyareLisa,AnnetteandSusan..TaskThreeQuestionTwo(B)AccordingtoJohn,What’stheproblemofSusan?Hedoubtsabout_________A.Susan’ssoftskills.B.Susan’scommunicationskills.C.Susan’stechnicalskills.QuestionThree(C)WhataretheHRmanager’sreservationsaboutLisa?A.Whethershecanhandletheshiftformorefast-pacedandmarketing-orientedorganization.B.Lisawillwantmoremoneyandmorecompensationthantheywilloffer,andmaybeevenoutoftheirbudge.C.BothofAandB.TaskThreeQuestionFour(A)Whodidperformverywellduringtheinterviewandgettheofferatlast?A.LizaB.AnnetteC.Susan.PartIIIListeningforspecificinformationTaskOneDirections:Inthistask,youwillhearadialogueaboutthemaintypesofjobinterview.Listenandfillintheblanksinthefollowingtable. TypesofJobInterviewCharacteristics1)StructuredInterviewTheemployersdesignthequestionstotestwhetherthecandidatehasthe(1)specificskills2)SituationalJobInterviewSituationalinterviewsaretryingtofindouthowyouwouldrespondtoafuturesituationinthepositionforwhichyouareapplying.They'reatestofyour(2)problem-solvingandcriticalthinkingabilities.Theyalsogivetheinterviewerasenseofyour(3)professionalandpersonalvalues.TaskOneTypesofJobInterviewCharacteristics3)TelephoneInterviewTelephoneinterviewsarequestion-and-answerexchangesbetweenaninterviewerandanintervieweewhospeakprofessionallyaboutaspecifictopicsuchasjob(4)qualificationsTheyaretypicallyscheduledinadvanceforagiventime.4)PanelJobInterviewApanelinterviewiswhenyouareinterviewedbyagroupofcompany(5)representative.Eachpresentsitsownsetofchallengesandcommunicationissues.TaskTwoDirections:Inthistask,youwillhearapassageaboutpreparinganinterview.Listentothepassageandchoosetherightanswertothequestionsyouhear.1.QuestionOne(B)A.Clothes.B.Appearance.C.Language.D.Thewayyouwalk.2.QuestionTwo(A)A.Towearaniceshortskirt.B.Tolookneat.C.Tolooktheinterviewerintheeye.D.Togivetheinterviewerafirmhandshake.3.QuestionThree(A)A.Clearly.B.Loudly.C.Softly.D.Quietly.4.QuestionFour(C)A.Toshowirritation.B.Toleaveatonce.C.Topickupamagazineandreadquietly.D.Toreadanovelorashortstory.5.QuestionFive(D)A.OnFridayafternoon.B.Adayortwoafterinterviewing.C.OnMondaymorning.D.Aboutaweeklater.TaskThreeDirections:Inthispart,youwillhearamantalkingaboutjobhunting.Listentothepassageandfillintheblankswiththeinformationyougetfromtherecordings.HowtoGetaJobFindingavacancy：I.Advertisedvacanciesa.Local/nationalpress,trade(1)journalsandsoon.b.Specialbodies(专业团体)whichprovidean(2)appointmentsservice.c.Recruitmentagencieswithvacancydetails/localtraining(3)schemes,d.Internet.II.UnadvertisedvacanciesApproachingthecompanydirectly,knownasthespeculative(4)application,b.Personalcontact.Preparingtheinterview:a.Impressive(5)CVandletterofapplication,b.Informationonthecompanyfromtheinternet,company(6)reports,andrecruitmentliterature,c.Listofskills,(7)experience,andinterests,d.Predicttheinterviewquestions.PartIVSpeakingfocusWorkingroupoftwoandmakearole-playaccordingtothefollowingsituation.SituationYouareacollegegraduate.YouareinterestedinthepositionofsalesrepresentativeinABCTradingCompany.NowyouaregoingtotalkwithyourfriendSherryabouthowtosucceedatajobinterviewinEnglish.Thenchangetheroles.SummaryRecruitmentistheprocessofobtainingnewmembersoremployees.Youareexpectedtomasterlisteningandunderstandingthedifferentmethodsofrecruitment.Youareexpectedtopracticinglisteningforspecificinformationaboutrecruitmentandinterview.Youarerequiredtomasterthecommunicationskillseffectivelybylisteningtoandwritingdowntheexpressionsaboutinterviewing.Unit2CompanyProfileTeachingAimsTogetandbefamiliarwithusefulexpressionsformakingsuchanintroduction;2Togetanddealwiththeinformationinthecompanyprofiles;31Tomasterlisteningskillsindealingwithmanytypesofintroductioninbusinessenvironments.33Warm-upWordBankincorporatev.使组成公司spurv.鞭策,鼓励outletn.[商品的]销路,市场;零售店nonalcoholica.不含酒精的releasev.n.发行smartphonen.智能手机gearn.传动装置;工具flashmemoryn.闪存Warm-upTaskOneDirections:Herearefivestatementsaboutwell-knowncompanies.Listenandfillintheblankswiththeexactwordsornumbersyouhear.FoundedasanimporterofJapaneseshoes,NIKEInc.hasgrowntobetheworld'slargestmarketerofathleticfootwear.BothdomesticallyandoverseasNikeoperatesretailstores,includingNikeTownsandfactoryoutlets.2.TheCoca-ColaCompany,incorporatedonSeptember5,1919,isabeveragecompany.TheCompanyownsorlicensesandmarketsmorethan500nonalcoholicbeveragebrands.3.Applehasan"i"forrevolutionarytechnology.Sinceitsrelease,thecompany'siPhonehasspurredarevolutionincellphonesandmobilecomputing.4.SamsungElectronicsmakesmanykindsofconsumerdevices,includingDVDplayers,digitalTVs,digitalstillcameras,computers,flashmemory,smartphonesandnetworkinggear.5.Establishedin1984,theHaierGrouphasnowrisentobetheworld’sNo.1brandofconsumerappliances.Ithasmorethan70,000employeesaroundtheglobeandrealizesaturnoverof150.9billionyuanin2011.Warm-upTaskTwoDirections:Tellyourpartnerabouttheexpressionsusedtointroduceacompany.Putsomeoftheexpressionsinthefollowingblanks.Referenceforteachers:Foundedasanimporterof…,….hasgrowntobe…TheCompanyownsorlicensesandmarkets….Establishedin1984,…hasnowrisentobe…Ithas…employeesandrealizesaturnoverof…PartIIListeningforgistWordBankrecreationcentern.娱乐中心knitwearn.针织品approvaln.赞成;承认;正式批准affiliateda.附属的,分支机构的well-integrateda.整合良好的,完备的TaskOneDirections:Listentothefollowingfiveshortconversationsonceandthenchoosetherightanswertoeachquestionyouhearonthetape.Conversation1(C)A．BuyerandSeller.B.ManagerandSecretary.C.Would-bepartners.Conversation2(B)A．Intheworkplace.B.Intheshowroom.C.Inthedepartment.Conversation3(B)A．InABCCompany.B.InSalesDepartment.C.Notmentioned.Conversation4(A)A．InAtlantaB.InParisC.InLondonConversation5(C)A．Onthegroundfloor.B.Onthesecondfloor.C.Onthethirdfloor.TaskTwoDirections:Listentotheconversationabouttheintroductionofacompany.Telltrueorfalsetothefollowingstatementaccordingtowhatyouwillhear.(F)1.ChinaNationalTextilesImportandExportCorporation(CHINATEX)isajointventure.(T)2.CHINATEXhasalonghistoryintextileindustry.(F)3.CHINATEXhasnooverseasenterprisesandofficesaroundtheworld.(F)4.ThemanfeelsbadaboutthesizeofCHINATEX.(T)5.Theconversationmayhappenbetweenabuyerandaseller.TaskThreeDirections:Listentotheconversationagainandfillintheblanks.NameofthecorporationChinaNationalTextileImportandExportCorporation(CHINATEX)FoundedinNovember1951BusinessscopeAllsortsoftextilematerials,semi-finishedandfinishedproducts,garments,knitwearandothercommoditiesImport&exportvolumeUS$100billionBusinessrelationshipWith7,000clientsfromover170countriesandregions.CompanyscaleMorethan20subsidiariesdirectlyunderitself,morethan30branchesandaffiliatedenterprisesandabout20overseasenterprisesandofficesaroundtheworld.PartIIIListeningforspecificinformationWordBankretailbusinessn.零售生意strategyn.策略,军略evaluationn.估价;赋值;评价recruitv.征募;雇用,聘用monitorn.监视器,管理装置USBFlashDrivern.USB闪存驱动器TaskOneDirections:ThefollowingistheorganizationchartofABCCo.Ltd.Someinformationismissing.Listentothepresentationandthencompletethechart.ABCCo.Ltd.isajointventure,specializinginsoftware.Thecompanyfallsintofourdepartments:ProductionDepartment,SalesDepartment,MarketingDepartmentandHumanResourcesDepartment.ProductionDepartmentisresponsibleforproductmanufacturingandcooperationwithothercompanies.SalesDepartmentisinvolvedinthewholesaleandretailbusinessofthecompany’sproducts.MarketingDepartmentisinchargeofanalyzingthedomesticandoverseasmarket,settingupsalesstrategiesandadvertising.ThePersonnelSectionandTrainingSectioncomeunderHumanResourcesDepartment.Theformerdealswiththeemployees’managementandevaluation,whilethelatter,withrecruitingandtrainingnewpersonnel.Answer:1.Production2.Sales3.Marketing4.HumanResources5.Personnel6.Training7.cooperation8.retail9.analysis10.recruitmentTaskTwoDirections:Inthissection,youwillhearaconversationaboutacompanyprofile.ChoosethebestanswertoQuestions1to5whilelistening.(C)1.Whatthecompanydoesn’tproduce?A.USBFlashDriversB.monitorsC.mobilephonesD.earphones(B)2.Whatwasthecompany’sturnoverlastyear?A.US$1,989B.US$20million.C.US$20,000.D.US$15,000.(B)3.Inwhichcontinentdoesn’tthecompanyhaveoffices?A.NorthAmerica.B.Australia.C.Europe.D.Asia.(A)4.Howmanyemployeesarethereinthecompany?A.2,000.B.2,500.C.3,500.D.5,000.(D)5.Whatistherelationshipbetweenthetwospeakers?Employerandemployee.Bossandsecretary.Interviewerandinterviewee.SellerandBuyer.TaskThreeDirections:inthissection,youwillhearashortpassage,attheendofthepassage,therewillbesomequestionsaskedaboutwhatwassaid.Listentothepassageanddecidewhichoneisthebestanswer.(D)1.Whatlineisthiscompanyin?Bagproducer.B.Bagexporter.C.Bagimporter.D.BothAandB(C)2.Theirbagsareexportedtothefollowingcountriesexcept_____________.USB.CanadaC.NorthAmericaD.France(A)3．Theirbagfactoryissituatedin___________.A.JingzhouB.JiangsuC.GuangzhouD.Changsha(D)4.They’vegrowntoaworld-widebag-wearsupplierwiththefollowingexcept________.A.technicalinnovationB.highqualityC.first-classserviceD.management(B)5.Howmanyemployeesarethereinthecompany?200B.300C.2,300D.5,000PartIVSpeakingfocusDirection:Workingroupoffourandmakearole-playaccordingtothefollowingsituation.SituationSituationMr.Darwin,oneofyourmostimportantclients,comestoyourcompanyforthepossibilityofbusinesscooperation.Thisishisfirstvisittoyourcompany.You,managerofSalesDepartment,receivehimandmakeanintroductionofyourcompany.SummaryCompanyprofilesarereportsthatprovideanoverviewofthehistory,currentstatus,andfuturegoalsofabusiness.Theyareusedbyprofessionalsthatrequirebusinessinformationtomeetobjectivessuchas:Preparingformeetingsandsalescalls;Evaluatingnewbusinessopportunities;Planningmarketingcampaigns;PreparingsalesandfinancialforecastsSeeyounexttime!Unit3BusinessCommunicationTeachingAimsTolearnhowtoconducteffectivecommunication;2Topracticelisteningforgeneralideas.4Tolearnthedifferentapproachestoconductbusinesscommunication;31Topracticelisteningforspecificinformationaboutbusinesscommunication;33Warm-upWordBanktwiddlev.玩弄;捻弄jerkn.蠢人complimentn.称赞;致意;恭维Warm-upTaskOneDirections:Gesturesarecommonlyusedindailycommunication.HerearesomeEnglishidiomsrelatedtohandgestures.Listentosomesentencesandexplainthemeaningsoftheidiomsinthefollowingsentences..1.atherfingertips(easytoget)2.twiddleourthumbs(havenothingtodo)3.givinghimthecoldshoulder(desolate,leavesb.out)4.givehimahand(help,dosb.afavor)5.hastwoleftfeet(beclumsy)6.gavesb.thefinger(toshowsomeoneinanoffensiveway)7.backhandedcompliment(makeironicalremarks)8.butterfingers(Apersonwhotendstodropthings.)Warm-upTaskTwo1.Listsomeusefultipswhenyoumakewrittencommunicationandoralcommunication.Referencefortheteacher:Open-ended.2.BusinessCommunicationisthetypeofcommunicationusedinorderto:promoteanorganization,service,andproduct;andtoimpartinformationtowardsemployees.Herearesomeofthecommunicationsusedinbusiness.Canyougivesomeexamplesofthefollowingtypesofbusinesscommunication?Referencefortheteacher:Open-ended.PartIIListeningforgistTaskOneDirections:Listentotheconversationbetweenamanandawoman,andthenchoosethecorrectanswertoeachofthefollowingquestions.1.Whatistherelationshipbetweenthetwospeakers?(C)A.Bossandsecretary.B.Waitressandcustomer.C.Clientandsecretary.2.DidMr.MyronmakeanappointmentwithMr.Kent?(A)A.Yes.B.No.C.Notmentioned.3.WhowillmeetMr.Myron?(B)A.Mr.Kent.B.Ms.Terry.C.Noone.4.Whichofthefollowingstatementsistrue?(C)A.Thisconversationhappensonthesixthfloor.B.Mr.Kentbriefedthesecretaryontheproject.C.Ms.Terryhasalreadyhadameetingthismorning.TaskTwoDirections:Inthistask,youwillhearadialoguebetweentwocolleaguesafterameeting.DecidewhetherthefollowingstatementsareTrueorFalse.1.LauraworksinthecompanylongerthanAmydoes.(True)2.Amyisworriedaboutthemeetingbecausetheresultsofthemeetingarenotsatisfying.(False)3.AlthoughMr.DrummondappreciatedAmy’ssuggestion,hethoughtherattitudewasunacceptable.(False)4.Mr.Drummondvaluesemployees’performanceintheirwork.(True)5.LauraisthesecretaryofMr.Drummond,thepresidentofthecompany.(False)TaskThreeDirections:Inthispart,youwillhearabriefintroductionaboutwhatpeoplemakesmalltalksabout.Classifythefollowingitemsintotwogroups.SafetopicsThestormlastnightAnewsilkdressAstar’snewmovieAfootballplayerUnsafetopicsThescarsonsb’sfaceThepresidentialelectionMuslimsMonthlybonusPartIIIListeningforspecificinformationTaskOneDirections:Inthistask,youwillhearfourspeakersintroducefourcoursesoncommunicationwithcustomers.Afterhearingtheintroduction,decidewhichcourseeachstatementrefersto?1.Organizationsarechangingthewaytheydobusiness.(Course4)2.Thiscoursesuggeststhathavingagoodreputationisthebestwayforacompanytoattractcustomers.(Course3)3.Youwillstudywritingskills.(Course1)4.Youwillbecomesurerofyourabilitiesinthejob.(course2)5.Youwilllearnhowgestures,facialexpressionsandbodylanguageareunderstoodbyclients.(Course2)6.Youwilllearnhowtodealwithdifficultcustomers.(Course4)7.Youwilllearnhowtogiveabetterservicethanthecustomerimagined.(Course1)8.Youhavetounderstandhowyourcustomersthinkinordertogivethemwhattheyneed.(course3)TaskTwoDirections:ListentoIanandVivientalkingaboutmakingconversationsatacompanypartyanddecidewhetherthefollowingstatementsaretrueorfalse.1.Vivienisreluctantaboutcomingtothepartybecausesheisafraidshemightnotknowwhattosay.(True)2.IantellsVivienshecanpreparethewholeconversationaheadoftime.(False)3.Questionsthatbeginwith"when"and"where”areopen-endedquestions.(False)4.IanknowsthatMr.Woodowns14airplanes.(False)5.ViviendecidestotakeIan’sadvice.(True)TaskThreeDirections:Inthispart,youwillhearapassageabouthowtousebusinesscommunicationeffectively.Listentothepassageandfillintheblanks.stakeholdersfavorableaddressingpunctuationspellingmisinterpretedonbehalfofprofessionalismPartIVSpeakingfocusWorkingroupoffourandmakearole-playaccordingtothefollowingsituation.SituationYouworkinthepublicitydepartment,andyourcompanyhasjustdevelopedanewprojectandwantstoattractsomeinvestmentfromanimportantpotentialinvestor.Makeaface-to-facenegotiationandtrytoconvincehim/hertofinanceyourcompany.SummaryBusinesscommunicationisdefinedasanyactionundertakentopromoteanidea,product,serviceororganization,internallyorexternally,withtheobjectiveofpropagatingthecauseofthebusinessbycreatingvalueormakingasale.Inbusinesscommunication,themessageistransmittedexternallythroughprint,broadcastanddigitalchannelssuchastheInternet,television,radio,newspaperandmagazines,billboardsandword-of-mouth.Internally,communicationisprimarilythroughoralinstructions,emails,memos,presentationsanddemonstrations.Unit4OfficeWorkTeachingAimsTogetageneralideaofthesituationstypicallyencounteredinanoffice;2Tolearntobuildupthevocabularyaboutofficework;31Tograspthevocationalskillsonhandlingofficework.33Topracticelisteningforgeneralideas.35Topracticelisteningforspecificinformationaboutofficework;4Warm-upWordBankphotocopiern.影印机，复印机faxmachinen.传真机videocameran.摄像机answeringmachinen.电话应答机Warm-upTaskOneDirections:Listentothefollowingofficedevicesandfillintheblanks.Matchthecorrespondingpicturewiththegivendescription..ThephotocopierfaxmachinevideocameraansweringmachineTaskTwo1.Supposeyouareasecretaryinanoffice.Wouldyoupleaseintroducethemodernequipmenttothevisitors?Referencefortheteacher:Open-ended.2.Brainstormwithyourpartneraboutwhatdevicesamodernofficeneeds.Referencefortheteacher:Open-ended.PartIIListeningforgistWordBankpersonneldepartment人事处qualifiedadj.有资格的，胜任的filingn.整理成档案，文件归档seniorityn.年长；职位高probationn.试用（期）administrativeadj.管理的，行政的clericaladj.文书或办事员的schedulingmeeting安排会面时间TaskOneDirections:FrancisistalkingtoCathyaboutthecompanystructure.Listentothefollowingdialogueandanswerthequestions.QuestionOneWhoisresponsibleforrunningthecompany?(B) QuestionTwoWhoshouldCathyreportto?(C)QuestionThreeWhichdepartmentisnotmentionedinthisdialogue?(B) QuestionFourWhoisonbusinesstripandissupposetobebackthismorning? (C)QuestionFiveWhichstatementistrue?(A)TaskTwoDirections:Inthistask,youwillhearCathyandErictalkingaboutthetransferringofjobs.DecidewhetherthefollowingstatementsareTrueorFalse.1.Cathywantstotransfertopersonneldepartment.(T)2.Cathyisquiteclearofthedutiesforthejobinpersonneldepartment..(F)3.EricsuggestsCathyshouldnotexperiencetheprobation..(F)4.ThenewjobwillnotaffectCathy’slife.(F)5.Ericdoesn’tthinkCathyisqualifiedforthenewjob.(F)TaskThreeDirections:Inthispart,youwillhearabriefintroductionaboutthenewdutiessecretaryshouldundertake.Answerthefollowingquestionsaccordingtowhatyouhear.QuestionOneSecretary’sdutiesistoensure_____________A QuestionTwoWhichstatementabouttheofficeinformationmanagerisnotmentioned?CQuestionThreeWhichchannelshouldbeusedtodistributemessages?APartIIIListeningforspecificinformationovertimeadv.超时地；加班地occasionallyadv.偶尔，间或routinen.例行公事;adj.常规的例行的；常规的；日常的informsb.ofsth.通知某人某事 inaccordancewith与…一致facsimilen.副本，传真 adaptto使适应于，能应付preservev.保护；保持，保存photocopiern.影印机，复印机 spreadsheetn.电子制软件，电子数据表 sortv.整理，归类