IEEE 1624-2008 IEEE Standard for Organizational Reliability Capability

IEEE Std 1624™-2008 IEEE Standard for Organizational Reliability Capability IEEE 3 Park Avenue New York, NY 10016-5997, USA 5 February 2009 IEEE Reliability Standards Committee Sponsored by the IEEE Reliability Society 16 24 TM ????? www.bzfxw.com ???? IEEE Std 1624TM-2008 IEEE Standard for Organizational Reliability Capability Sponsor IEEE Reliability Standards Committee of the IEEE Reliability Society Approved 26 September 2008 IEEE-SA Standards Board Abstract: Organizational reliability capability and the identification of the criteria for assessing the reliability capability of an organization are defined. Keywords: assessment, organizational reliability capability, reliability capability, reliability management, reliability program, supply chain • The Institute of Electrical and Electronics Engineers, Inc. 3 Park Avenue, New York, NY 10016-5997, USA Copyright © 2009 by the Institute of Electrical and Electronics Engineers, Inc. All rights reserved. Published 5 February 2009. 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To arrange for payment of licensing fee, please contact Copyright Clearance Center, Customer Service, 222 Rosewood Drive, Danvers, MA 01923 USA; +1 978 750 8400. Permission to photocopy portions of any individual standard for educational classroom use can also be obtained through the Copyright Clearance Center. iv Copyright © 2009 IEEE. All rights reserved. Introduction This introduction is not part of IEEE Std 1624-2008, IEEE Standard for Organizational Reliability Capability. This standard establishes the criteria for assessing the reliability capability of an organization. Organizational reliability capability is characterized by key processes and associated metrics. This standard can be used for self-assessment by organizations or for supplier/customer relationship development between members of a supply chain. The standard could also be used to assure conformance to existing supplier/customer reliability requirements. This standard does not seek to create or propose creation of certifying bodies to assess reliability capability of a company. Notice to users Laws and regulations Users of these documents should consult all applicable laws and regulations. Compliance with the provisions of this standard does not imply compliance to any applicable regulatory requirements. Implementers of the standard are responsible for observing or referring to the applicable regulatory requirements. IEEE does not, by the publication of its standards, intend to urge action that is not in compliance with applicable laws, and these documents may not be construed as doing so. Copyrights This document is copyrighted by the IEEE. It is made available for a wide variety of both public and private uses. These include both use, by reference, in laws and regulations, and use in private self- regulation, standardization, and the promotion of engineering practices and methods. 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For more information about the IEEE Standards Association or the IEEE standards development process, visit the IEEE-SA Web site at http://standards.ieee.org. ????? www.bzfxw.com ???? v Copyright © 2009 IEEE. All rights reserved. Errata Errata, if any, for this and all other standards can be accessed at the following URL: http://standards.ieee.org/reading/ieee/updates/errata/index.html. Users are encouraged to check this URL for errata periodically. Interpretations Current interpretations can be accessed at the following URL: http://standards.ieee.org/reading/ieee/interp/ index.html. Patents Attention is called to the possibility that implementation of this standard may require use of subject matter covered by patent rights. By publication of this standard, no position is taken with respect to the existence or validity of any patent rights in connection therewith. The IEEE is not responsible for identifying Essential Patent Claims for which a license may be required, for conducting inquiries into the legal validity or scope of Patents Claims or determining whether any licensing terms or conditions provided in connection with submission of a Letter of Assurance, if any, or in any licensing agreements are reasonable or non-discriminatory. Users of this standard are expressly advised that determination of the validity of any patent rights, and the risk of infringement of such rights, is entirely their own responsibility. Further information may be obtained from the IEEE Standards Association. vi Copyright © 2009 IEEE. All rights reserved. Participants At the time this standard was submitted to the IEEE-SA Standards Board for approval, the Reliability Standards Working Group had the following membership: Michael Pecht, Chair Diganta Das, Vice Chair Jerry Cartwright, Secretary Michael H. Azarian, Technical Editor Alan Wood, Associate Technical Editor Jon Elerath Louis J. Gullo Harold Hart Tyrone Jackson Ari Jain Fred Schenkelberg Jack Sherman Sanjay Tiku The following members of the individual balloting committee voted on this standard. Balloters may have voted for approval, disapproval, or abstention. Gary Arntson Ali Al Awazi Michael H. Azarian Bakul Banerjee Hugh Barrass Thomas Basso Juris Borzovs Pieter Botman J. Bruder Jeffrey Burnworth Massimo Cardaci Juan Carreon Norbert Carte Lawrence Catchpole Keith Chow Raul Colcher John Cole Geoffrey Darnton Diganta Das Thomas Dineen Carlo Donati Ernest Duckworth Sourav Dutta Jon Elerath Harriet Feldman David Friscia Gregg Giesler Lewis Gray Randall Groves Louis J. Gullo John Harauz Werner Hoelzl Gary Hoffman Robert Holibaugh Atsushi Ito Mark Jaeger Piotr Karocki Jim Kulchisky Saumen Kundu David J. Leciston Albert Livshitz Edward Mccall Gary Michel William Milam James Moore Jerry Murphy Rajesh Murthy Prajit Nair Michael S. Newman Satoshi Oyama Donald Parker Kevin Patton Mark Paulk William Petit Ulrich Pohl Edward Rafter Annette Reilly Michael Roberts Robert Robinson Charles Rogers Terence Rout Michael Rush Robert Schaaf Fred Schenkelberg Richard Schrenker Stephen Schwarm Jack Sherman Hyeong Sim Carl Singer James E. Smith Luca Spotorno Thomas Starai Raymond Strittmatter Walter Struppler Marcy Stutzman Alourdes Sully Thomas Tullia John Vergis Charlene Walrad Mark Walton John Walz Alan Wood Oren Yuen Janusz Zalewski Alexandru Zamfirescu ????? www.bzfxw.com ???? vii Copyright © 2009 IEEE. All rights reserved. When the IEEE-SA Standards Board approved this standard on 26 September 2008, it had the following membership: Robert M. Grow, Chair Thomas Prevost, Vice Chair Steve M. Mills, Past Chair Judith Gorman, Secretary Victor Berman Richard DeBlasio Andy Drozd Mark Epstein Alexander Gelman William Goldbach Arnie Greenspan Ken Hanus Jim Hughes Richard Hulett Young Kyun Kim Joseph L. Koepfinger* John Kulick David J. Law Glenn Parsons Ron Petersen Chuck Powers Thomas Prevost Narayanan Ramachandran Jon Walter Rosdahl Anne-Marie Sahazizian Malcolm Thaden Howard Wolfman Don Wright *Member Emeritus Also included are the following nonvoting IEEE-SA Standards Board liaisons: Satish K. Aggarwal, NRC Representative Michael Janezic, NIST Representative Lorraine Patsco IEEE Standards Program Manager, Document Development Matthew Ceglia IEEE Standards Program Manager, Technical Program Development viii Copyright © 2009 IEEE. All rights reserved. CONTENTS 1. Overview .................................................................................................................................................... 1 1.1 Scope ................................................................................................................................................... 2 1.2 Purpose ................................................................................................................................................ 2 1.3 Glossary............................................................................................................................................... 2 1.4 Contents description ............................................................................................................................ 2 2. Normative references.................................................................................................................................. 3 3. Definitions .................................................................................................................................................. 3 4. Organizational reliability capability ........................................................................................................... 4 4.1 Basic concepts ..................................................................................................................................... 5 4.2 Organizational reliability capability assessment usage........................................................................ 5 5. Key reliability practices.............................................................................................................................. 7 5.1 Reliability requirements and planning................................................................................................. 8 5.2 Training and development ................................................................................................................... 9 5.3 Reliability analysis ............................................................................................................................ 10 5.4 Reliability testing............................................................................................................................... 11 5.5 Supply chain management ................................................................................................................. 12 5.6 Failure data tracking and analysis...................................................................................................... 13 5.7 Verification and validation ................................................................................................................ 14 5.8 Reliability improvements................................................................................................................... 15 6. Assessment criteria................................................................................................................................... 16 6.1 Reliability capability levels ............................................................................................................... 16 6.2 Reliability capability level definitions specific to each key reliability practice................................. 18 Annex A Informative Bibliography.............................................................................................................. 23 ????? www.bzfxw.com ???? 1 Copyright © 2009 IEEE. All rights reserved. IEEE Standard for Organizational Reliability Capability IMPORTANT NOTICE: This standard is not intended to assure safety, security, health, or environmental protection in all circumstances. Implementers of the standard are responsible for determining appropriate safety, security, environmental, and health practices or regulatory requirements. This IEEE document is made available for use subject to important notices and legal disclaimers. These notices and disclaimers appear in all publications containing this document and may be found under the heading “Important Notice” or “Important Notices and Disclaimers Concerning IEEE Documents.” They can also be obtained on request from IEEE or viewed at http://standards.ieee.org/IPR/ disclaimers.html. 1. Overview Traditionally, supplier selection is based on cost, logistics, technical capabilities, production volume, quality, support locations, and other contractual factors. One of the reasons reliability does not typically enter into the supplier selection process is the lack of an industry-accepted method to measure the capability of an organization to develop and build reliable products. This standard provides standardized and objective measurement criteria for assessing and quantifying the reliability capability of an organization. Organizational reliability capability is the measure of the effectiveness of an organization’s reliability program, practices, or activities in meeting the customer’s requirements for product reliability. Organizational reliability capability reflects the ability of an organization to produce products that meet the reliability needs of its customers. Self-assessment of reliability capability facilitates improvement of an organization’s reliability practices. Assessment of external organizations provides a means to improve the reliability of products obtained from external suppliers. A supplier selection process that takes into account the ability of the supplier’s product to meet reliability requirements can lead to improvements in product reliability. Conformance with the provisions of this standard is achieved by demonstrating that the criteria in Table 1 have been used in an assessment of organizational reliability capability, and organizational reliability capability levels have been assigned according to Clause 6.1. The word “shall” is used in this standard to denote a requirement that must be fulfill