Exit Interviews 离职沟通目的及技巧

Exit Interviews An exit interview can help us as an employer to gain valuable information about a departing employee’s experience. Issues covered in an exit interview can cover operations, managerial style, workplace ethics, morale and health and safety issues. They can also provide valuable insight about skills and abilities required to perform the job that the employee is vacating. Some experts suggest that an exit interview should only be offered when an employee voluntarily quits to start a new job or to look for a new employer. A departing employee who is leaving involuntarily may not provide as accurate information due to their emotions surrounding job loss. Guidelines: · An exit interview should always be voluntary. · It should be held in private and face to face. · The departing employee should be told that the interview is to focus on the workplace issues exclusively so that the company can improve. · The exit interview is not a discussion of the employee’s performance, nor is it an opportunity for the employer to defend his organization. · The information provided by the employee should not affect their reference. · Some employers offer the employee a questionnaire to complete as an alternative to a face to face interview. · The employee should always be thanked for their contribution to the organization as well as for the information provided in the interview. Example of issues to explore: · the primary reason an employee is leaving · the areas of satisfaction and dissatisfaction with the job · the skill sets and personal attributes required to perform the job · the employee’s opinion about the compensation and benefits · the employee’s ideas about how the organization can improve 离职沟通Exit Interviews 离职沟通能帮助雇主了解离职人有价值的信息。离职沟通的主要内容可以包括公司运行情况、管理风格、工作道德标准、员工士气、健康和安全问题等。同时离职人员也可以提供关于该岗位继任者需要的技术和能力要求。 An exit interview can help us as an employer to gain valuable information about a departing employee’s experience. Issues covered in an exit interview can cover operations, managerial style, workplace ethics, morale and health and safety issues. They can also provide valuable insight about skills and abilities required to perform the job that the employee is vacating. 专家称离职沟通应在员工自由离开公司并寻找新雇主之际开展，其他情况，比如被辞退的员工可能会由于失去工作的不良心情而带来不准确的信息。 Some experts suggest that an exit interview should only be offered when an employee voluntarily quits to start a new job or to look for a new employer. A departing employee who is leaving involuntarily may not provide as accurate information due to their emotions surrounding job loss. 指导方针： Guidelines: · 离职沟通应该是员工自愿的。 · 离职沟通应该在私下里面对面的开展。 · 离职员工应被告知离职沟通仅针对工作环境问题，藉此提升公司状况和员工工作满意度。 · 离职沟通不讨论员工表现，也不涉及雇主对公司辩护。 · 离职员工提供的信息不应影响他们的介绍信或证明书。 · 可以考虑用离职调查表代替面对面沟通。 · 应感谢离职员工为公司做出贡献和离职沟通中提供的信息。 · An exit interview should always be voluntary. · It should be held in private and face to face. · The departing employee should be told that the interview is to focus on the workplace issues exclusively so that the company can improve. · The exit interview is not a discussion of the employee’s performance, nor is it an opportunity for the employer to defend his organization. · The information provided by the employee should not affect their reference. · Some employers offer the employee a questionnaire to complete as an alternative to a face to face interview. · The employee should always be thanked for their contribution to the organization as well as for the information provided in the interview. 破冰例子： Example of issues to explore: · 离职主要原因 · 此工作满意和不满意的地方有哪些 · 要胜任此工作所需具备的工作能力和个人态度有哪些 · 关于工资和福利补贴有哪些意见 · 你认为公司怎样才会进步 · the primary reason an employee is leaving · the areas of satisfaction and dissatisfaction with the job · the skill sets and personal attributes required to perform the job · the employee’s opinion about the compensation and benefits · the employee’s ideas about how the organization can improve