产品交付管理制度

产品交付ProductDeliveryProcedure版次IssueStatus:03页数Page:8生效日期EffectiveDate:部门姓名签名日期编辑Materials-Logistic审核Materials-PlanningPMQAPDWHMaterials批准SiteDirctorMRDocumentReleaseType11Hardcopy■Softcopy(SendbyEmail)OnlyemailnoticethechangestatusandthelatestdocumentsavepathComments1.0目的Purpose本过程目的确保产品及时交付，确保产品交付过程的有效性，满足顾客要求。Purposeofthisprocessensurethetimelydeliveryofproductsandensuretheeffectivenessofthedeliveryoftheproductstomeetcustomerneeds.[Typehere]2.0范围Scope本过程适用于产品交付过程的制定、实施交付与跟踪的活动的管理。Thisprocedureappliestoproductdeliveryplan,implementationofdeliveryandtrackingtheactivitiesofmanagement.3.0职责Responsibility•物料部是本过程的负责人。HeadoftheLogisticsDepartmentistheprocess.•生产部、销售部、质量部参与本过程活动。ProductionDepartment,SalesDepartment,qualityDepartmenttoparticipateintheactivity.4.0定义Definition无N/A5.0过程概要ProcessOutline职责过程概要接口文件计划planner生产负责人Production客服/项目管理CS/PM进出口专员I/Ospecialist进出口专员I/Ospecialist—订单、工单salesorder,WO一订单Salesorder-订单Salesorder-提运单Waybill—发票、装箱单、出货单invoice,packagelist,shippinglist6.0操作流程Operationalprocess职责销售人员计划员客服/项目管理进出口专员进出口专员接口文件/ShipmentManagementSystem订单订单订单/ShippingNote出货单/DeliveryNote创建出货单ResponsibilitySalesPlannerCS/PMImp&ExpSpecialistImp&ExpSpecialistImp&ExpSpecialistImp&ExpSpecialistDocument/ShipmentManagementSystemOrderOrderOrder/ShippingNoteBL/DeliveryNoteBills/ExportInvoice&PackingList&Elements&Declarations职责仓库管理员进出口专员进出口专员ResponsibilityWarehouseadministrator接口文件/ShipmentManagementSystem单据/货物Efacs系统文件/Dispatch单据/UploadDeclarationsDocument/ShipmentManagementSystemBills/GoodsEfacssystemdeliveryRemark5TrackingCargoRemark6备注Remarks:.进出口专员根据CS/PM上传到ShipmentManagementSystem中的ShippingNote制定每天的出货单，货物既有出至国内的也有出口国外。国内出货分本公司负责运输和客户自行提货，都需一一标明，国内出货只要出货单即可。出口至国外的需注意承运方。另要附上相应的报关文件。出货单一式三联，提货签收后一联仓库留存，一联交财务，一联出货留存。Imp&ExpSpecialistaccordingtheShippingNoteinShipmentManagementSystemtodevelopthedailydeliveryorder,goodsbothouttothecountryouttoforeign.DomesticshipmentsintheCompanyisresponsiblefortransportationandcustomerdelivery,bothshouldbemarked(eachannotated),domesticshipmentsaslongasorders.Exporttothea**entionofforeigncarriers.Toa**achtheappropriatecustomsdeclarationfile.shipsingle-triple,billofladingsignedawarehouseafterretirement,astockexchangefinancial,shippingretained..国内出货若是我方承运进出口专员需提前联系货运车辆，安排好出货时间，以准时交付。国外出货进出口专员要准备好相应的齐全海关报关文件，如发票、装箱单、出口货物核销单、报关委托等。承运方则要依据成交方式来定：若为EXW条款(工厂交货)只要提前将定舱单发给国外客户指定的货代，注明提货日期和时间，将报关资料交与货代公司即可，我司不需承担任何的费用；若为FOB条款(装运港交货)，我司要将货物运至客户指定货代的仓库，国内段费用由我司承担；若为DDU条款(目的地交货)，则由我司安排货代将货物运抵国外客户，所有运费都由我司支付。运输方式由客户决定，空运或海运。Domesticshipmentsifwecontactyourcarrierinadvancefreightvehicles,Imp&ExpSpecialistarrangeshipment,toon-timedelivery.Imp&ExpSpecialistcompleteshipmentsabroadtopreparetheappropriatecustomsdocuments,suchasinvoice,packinglist,exportverificationsheet,customspowerofA**orneyandsoon.Carrierisbasedontransactionstodetermine,ifEXW(Exworks)terms,sendthebookingformtotheforeigncustomertospecifyinadvancefreight,specifythedeliverydateandtime,customsinformationandforwardingcompanies,ourcompanydoesnottakeanyfees;IfFOB(FreeonBoard)terms,ourgoodstobeshippedtothecustomerfreightwarehouse,domesticexpensesbornebyourcompany;IfDDU(DeliveredDutyUnpaid)Terms,arrangedbyourfreightforwardinggoodstooverseascustomers,allshippingchargesarepaidbyourcompany.Modeoftransportisdeterminedbycustomer,byairorsea..如有客户临时改变货物需求数量或需求时间，CS/PM邮件通知变更，进出口专员Reject,CS/PM系统需求更新过后，进出口专员再安排出货。Temporarychangeincustomerdemandordemandofgoods,PMinformthechangesbyemail,Imp&ExpSpecialistrejectitinShipmentManagementSystem,thenarrangeshipmentafterconfirmed..出货前仓库需检查货物数量、包装是否与出货单一致。Beforetheshipmentwarehouseshouldinspectquantityofgoods,ifpackagesareshippedwithasingleconsistent..货物正常出运前，进出口专员需在**系统里做出货。进出口专员在ExportDeclarations中Active相应的报关单。系统会自动将**中的出口Invoice与出口报关单匹配。财务会在系统中根据匹配结果做相应处理。Beforethenormaltransportationofgoods,Imp&ExpSpecialistneedtododispatchinthe**system.Thesystemwillautomaticallymatch**exportInvoicewithexportcustomsdeclarationform.Thefinancewillbehandledinaccordingtothematchingresultsaccordingly.(foreignshipmentonly).DDU条款下，进出口专员拿到出口提单后将其与相对应的清关资料电子档邮件通知PM。IfDDUtermsImp&ExpSpecialistreceivetheBillofladingforexportandsendittotherelatedPMbyemail..应客户紧急需求或因公司内部原因而为保证对客户交期，导致运输方式的改变.必须由相关部门提出并填写〈额外运费需求单＞，并获得物料总监和总经理的批准.Customers'urgentneedsorbecauseofinternalreasons,toguaranteedeliverytothecustomer,resultinginchangesinmodesoftransport.MustbemadebytherelevantdepartmentstofillinadditionalfreightdemandanduponapprovalofMaterialsDirectorandGeneralManager..货物出运后，与货代保持对货物运输的跟踪，通过货代的网站或货代客户操作人员进行对货物的追踪.货到后能追踪到最终的货物签收人与时间.Aftertheshipmentofthegoods,withfreighttokeeptracingforcargotransport,throughtheWebsiteorfreightforwardercustomersoperatorsoncargotracking.Deliveryofgoodscanbetrackedtothefinalaftersignatureandtime.货物在运输途中，若由于物流运输不当产生的货物不良品，也应纳入不合格管理，并要求物流公司按照相关的物流运输协议执行纠正和预防措施..Ifimproperlyduetologisticsandtransportgoodsintransitofgoodsquality,shouldalsobeincludedinunqualifiedmanagementandlogisticstransportandlogisticscompanyinaccordancewiththerelevantagreementsimplementationofcorrectiveactionsandpreventivemeasures.7.0业绩指标KPI序号S/N测量指标（项）KPI测量Measurementmethod测量频次Measurementfrequency1额外运费Additionalfreight额外运费的金额Additionalfreightamount每月Monthly2及时交货率Timelydelivery及时出货的次数/出货总次数Numbershippedinatimelymanner/Totalnumberofshipments每月Monthly8.0记录Records序号记录名称Recordname保存期Shelflife保存地点SavedlocationsS/N1**QF156出货单**QF156Billoflading3年3years物料部Materials2出口报关文件Exportdeclarations3年3years物料部Materials3**QF178额外运费需求单**QF178Additionalfreightdemandform3年3years物料部Materials9.0参考文件Referencefiles无N/A10.0更改状态Changestate版次Rev更改内容ChangeContent编制（人）Editor批准（人）Approval日期Date01新建New2005.8.2902更新Update2009.04.0103根据体系转版和整合要求以及实际操作情况更新Updateaccordingtosystemtransitionandintegrationrequirementsandactualoperation2017.4.19