零售业英语

如果你喜欢该听力文本，请到http://fangxianyun.qjwm.com 打包下载该文本听力 零售业英语 a_P01-05 [00:00.00] English for Retailing [00:06.64]零售业英语 基本接待会话 [00:13.27]Part 1. 接待 [00:14.64]接待 [00:16.01]1.What can I do for you? [00:18.14]1.有什么能效劳的吗? [00:20.27]S:Good morning,sir.What can I do for you? [00:22.65]先生,早安,有什么能效劳的吗? [00:25.03]C:I'm just browsing around. S:Please take your time. [00:27.81]我只是随便逛逛. 那么请慢慢看. [00:30.59]2.Are you looking for something? [00:33.11] 2.你要找些什么吗? [00:35.63]S:Are you looking for something?Madam? [00:37.46] 你要找些什么吗?小姐? [00:39.29]C:Well,yes.I just wonder whether you have tie rack here. [00:42.42]是的,我正想问你们有没有领带架. [00:45.56]S:Certainly,madam.Would you mind coming over here? [00:48.04]当然有,小姐,请往这边走 [00:50.52]3.Pardon me [00:52.30]3.请再说一遍 [00:54.07]S:Good morning,sir.May I help you? [00:56.40]早晨好,先生. 我能效劳吗? [00:58.72]C:I want a telephoto lens.Do you have one here? [01:01.81]我想要一个远摄镜头,你们有吗? [01:04.89]S:Pardon me. C:I want a telephoto lens. [01:07.60]请你再说一遍.我想要一个远摄镜头. [01:10.32]S:I'm sorry,I don't understand.Just a moment,please. [01:13.40]对不起,我听不明白,麻烦你等一下. [01:16.49]4.Good morning,Miss Bruce.The same as usual? [01:19.41]4.早安,布鲁斯小姐,照惯例吗? [01:22.34]S:Good morning,Miss Bruce.A loaf of brown bread as usual? [01:25.42]早安,布鲁斯小姐.跟往常一样要一条面包吗? [01:28.50]C:Yes,please,Amy.Here's your money. [01:30.92] 对,爱美,这是货款. [01:33.34]This is my friend Jenny. Would you give her a cheese cake? [01:36.30]她叫珍妮,是我的朋友,请给她一个芝士蛋糕好吗? [01:39.27]I highly recommended it to her. [01:41.20]我曾大力推荐她要这个. [01:43.13]S:An excellent choice!Our cheese cakes are very famous. [01:46.31]明智的选择,我们的芝士蛋糕是很有名的. [01:49.48]5.Our business time is from...to... [01:52.81]5 我们的营业时间是... [01:56.14]C:I've got an appointment today,but I'm leaving tomorrow afternoon. [01:59.17]我今天有一个重要的约会,但明下午便要离开. [02:02.20]Do you think I have enough time to buy souvenirs? [02:04.79]你认为我有足够时间选购纪念品吗? [02:07.37]S:Sure,sir.We open at nine o'clock sharp in the morning. [02:10.34]当然有,先生.我们早上九时正开始营业. [02:13.30]You can bring along your luggage and do your shopping here. [02:15.72]你只要带着行李来购物便成了. [02:18.14]We'll be more than happy to serve you. [02:20.06]我们非常乐意为你服务. [02:21.98]Besides,it's near the airport here. [02:24.16]再者,这里离机场挺近. [02:26.34]C:That's great!Thanks a lot.See you tomorrow. [02:28.91] 那太好了!谢谢你,明天见. [02:31.48]6.Would you please wait for a while? [02:33.81]6 请等一会儿好吗? [02:36.13]C1:Can you tell me how to use it? [02:38.01]你能告诉我怎样用这个吗? [02:39.90]S:Sure,madam. C2:(Looks at the salesgirl impatiently) [02:41.28]当然可以,夫人.(不耐烦地盯着售货员) [02:42.66]S:I'm sorry,sir.Would you please wait for a while? [02:45.24]对不起,先生,请稍等一会好吗? [02:47.81]I'll be with you as soon as possible. [02:49.74]我会尽快为你服务. [02:51.68]Part 2 展示商品 [02:53.05]展示商品 [02:54.42]1.Please take a look at this. [02:56.60] 1,请看看这个 [02:58.78]S:Please take a look at this pair of earrings.They are the latest style. [03:01.72]请看看这对耳环,是最新的款式. [03:04.66]C:I prefer that pair.Can I have a look at them? [03:07.14]我较喜欢那对,我可以看看吗? [03:09.62]S:Sure,here you are. [03:11.36]当然可以. [03:13.10]C:Hm...they don't look good on me.Can I try that pair? [03:16.52]唔...我戴这对不好看,我可以试那对吗? [03:19.94]S:Certainly,I think this pair suits you most. [03:22.62]当然可以,我认为这对最适合你. [03:25.30]C:I agree.I'll take them. [03:27.37]我也这么认为. 就买这对吧. [03:29.45]2.Let me show you. [03:31.42]对话2 让我示范一次 [03:33.39]C:What's this? S:This is a new tin opener. [03:35.88]这是什么? 这是新型的开罐器, [03:38.36]It can open a tin more quickly and safely. [03:40.63]能更快速安全地打开罐头 [03:42.90]C:I see.It sounds intersting.How does it work? [03:45.33]原来如此,似乎很有趣,怎样使用的呢? [03:47.76]S:Let me show you... [03:49.29]让我演示给你看... [03:50.82]Part 3 推荐货品 [03:52.20]推荐货品 [03:53.59]1.Do you have a particular brand in mind? [03:56.25]你确定要哪个牌子的了吗? [03:58.92]C:Can you give me a sixty-minute cassette tape? [04:01.24]给我一盒六十分钟的录音带好吗? [04:03.57]S:Do you have a particular brand in mind? [04:05.55]你确定要哪个牌子的了吗? [04:07.54]C:TDK,please. S:Certainly,madam.Here is one. [04:10.36]请给我TDK. 好的,小姐,这就是了. [04:13.18]2.What's your budget? [04:15.10]对话2 你的预算是多少? [04:17.02]C:I want to buy a video camera,but nothing too expensive. [04:19.70]我想买一部摄录机,但不要太贵的. [04:22.37]S:What's you budget,sir? C:Around ten thousand dollars. [04:25.20]你打算要多少钱的呢,先生? 约一万元左右吧. [04:28.02]S:Then you could buy a very good one... [04:29.99]那么你已经可以买到一部很好的了... [04:31.96]3.May I recommend this [04:34.14]对话3 我能否推荐这个? [04:36.32]C:Do you have alarm clocks with loud alarms?I always oversleep. [04:39.51]你有没有响亮的闹钟? 我经常会睡过头. [04:42.70]S:May I recommend this one madam?It has a double-ring system. [04:45.78]我推荐这个,夫人它有双重的响闹功能, [04:48.86]It will ring again five minutes after you've pressed the button [04:51.89]你按下按钮五分钟后又会再响, [04:54.92]and frankly speaking,the noise is intolerable. [04:57.30]而且老实说,那声音实在令人无法忍受. [04:59.68]4.Would you like to try it on? [05:01.86]4 要试穿这个吗? [05:04.04]C:It's a nice skirt. [05:05.71]这条裙子很漂亮呀! [05:07.38]S:Would you like to try it on,madam? [05:09.12]你要试穿吗,夫人? [05:10.86]I'm sure it will look good on you. [05:12.69]我肯定你穿它会很好看. [05:14.51]C:O.K.I'll try a size 9. [05:16.89]好的,给我9码的. [05:19.27]S:Here you are,madam. Maybe you could take this belt with you. [05:22.09]这条就是,夫人或许你可以连腰带一起试. [05:24.91]It matches well with the skirt.The fitting room is over there. [05:27.73]它跟这条裙子相衬极了.试衣室在那边. [05:30.55]5.I'm sorry,we don't have this.Would you prefer that. [05:33.73]5.对不起,我们没有这个,另一个可以吗? [05:36.90]C:Can I have a pack of CK cigarettes? [05:39.12]给我一包CK香烟吗? [05:41.34]S:I'm sorry,sir,we don't have CK. [05:43.77]对不想,先生,我们没有CK, [05:46.20]Would you prefer Benson?It's milder than CK. [05:49.04]Benson可以吗?它比CK淡一点. [05:51.87]C:O.K.I'll try that. [05:53.59]好的,我试试吧. [05:55.32]6.Would you want something else? [05:57.60]6.还买别的东西吗? [05:59.89]C:I'll take this. [06:01.42]我要这个. [06:02.95]S:Thank you,sir.Do you want something else? [06:05.52]谢谢你,先生.还买别的东西吗? [06:08.09]What about this cigar holder?It is gold plated. [06:10.93]这个雪茄套好不好?是镀金的. [06:13.76]C:It looks good.How much is it? [06:15.82]看来很不错,要多少钱? [06:17.89]S:Two hundred dollars,sir. C:I'll take it as well. [06:20.67]二百元,先生. 那也买了吧. [06:23.45]7.Would you try a larger one?I think it fits better. [06:26.68]7.试大一点的好吗?我想那比较适合你. [06:29.90]C:(Tries a jacket)What do you think? [06:31.34](试穿一件夹克)你认为怎样? [06:32.78]S:It looks good,but would you try a larger one? [06:35.66]很好看,但你何不试试大一点的? [06:38.55]I think it will fit ever better. [06:40.43]我想那更适合你. [06:42.31]C:What about this colour? [06:44.19]这种颜色的怎么样? [06:46.07]S:It's very nice and can match with other colours easily. [06:48.75]非常漂亮,而且容易跟其他颜色配衬. [06:51.43]Part 4 [06:52.85]游说购买 [06:54.28]1.It's the trendy look [06:56.39]这是时髦的打扮 [06:58.51]C:Can I try this jumper? S:Yes,sure. [07:00.83]我可以试穿这件毛衣吗? 当然可以. [07:03.16]C:(Tries it on)What do you think? [07:04.59](试穿后)你认为怎样? [07:06.03]S:It suits you very well. [07:07.70]很适合你呀! [07:09.37]Why not try on this hat too?It's the trendy look. [07:12.26]何不也试试这帽子,那是时髦的搭配. [07:15.15]2.It matches your style [07:17.33]这配合你的风格 [07:19.51]C:The sleeves are too long,aren't they? [07:21.59]这袖子似乎太长了. [07:23.66]S:It's the trendy look. Besides,it matches your style. [07:26.48]这是时髦的打扮,况且这很配合你的风格. [07:29.31]C:I'll take it then. [07:30.83]那么我就要了它吧. [07:32.36]3.They're of high quality. [07:34.79]对话3:它们的质量相当好 [07:37.22]C:It's too expensive! [07:39.05]这实在太贵了! [07:40.88]S:But it's worthwhile because of its high quality. [07:43.26]但这是值得的,因为它们的质量相当好, [07:45.63]Just think about how durable it is. [07:47.81]试想它是何等耐用. [07:50.00]4.This is selling very well [07:52.22]对话4 这货品相当畅销 [07:54.44]C:Let me think about it. [07:56.16]让我考虑一下. [07:57.88]S:Don't hesitate,madam. [07:59.46]别犹豫了,小姐, [08:01.04]In fact,it is selling very well. [08:03.42]事实上,这些货品甚为畅销, [08:05.80]I don't think we have much left. [08:07.63]我想剩下的存货也不多. [08:09.46]5.We sell it exclusively [08:11.79]对话5 这是我们独家发售 [08:14.13]C:It's a nice vase,but I think it's too heavy. [08:16.61]这个花瓶很漂亮,但似乎太重了. [08:19.10]Maybe I could find another one near the hotel. [08:21.37]或许我能在酒店附近找到另一个. [08:23.64]S:We sell it exclusively,sir. [08:25.67]先生,这是我们独家发售的货品, [08:27.69]You can't find it anywhere else. [08:29.61]你不会在别处找到的, [08:31.53]We'll pack it well for you to make it easy to carry. [08:33.89]我们会好好包装它,以方便携带. [08:36.26]6.It will be much cheaper to buy the whole set. [08:39.24]对话6 整套买会便宜许多 [08:42.21]C:Can I take these two cups? [08:44.04]我可以要这两只杯吗? [08:45.87]S:Why don't you buy the whole set,sir? It will be much cheaper. [08:48.65]为什么你不整套买下呢? 这样会便宜许多. [08:51.44]C:But I only need two. [08:53.12]但我只需两只. [08:54.80]S:You can save up to thirty per cent each cup if you buy them as a whole set. [08:57.98]每只可节省30%,假若你整套购买. [09:01.15]In fact,they are very nice souvenirs. [09:03.39]事实上,它们是很好的纪念品. [09:05.62]7.It's our free gift [09:07.80]对话7 这是我们的赠品 [09:09.98]S:Madam,during the promotion period, [09:12.36]小姐,推广期内, [09:14.74]we offer a nice free gift for every purchase over five hundred dollars [09:18.00]凡购物满五百元将可获赠精美礼品一份, [09:21.27]and it is on a first-come,first-serve basis. [09:23.75]先到先得. [09:26.23]C:Then I'll take this foundation too. Is that enough? [09:28.86]那么我连这粉底也买下吧,请问数额够了没有? [09:31.48]Part 5 产品说明 [09:32.92]产品说明 [09:34.35]1.It's made of genuine leather. [09:36.69]对话1 这是真皮造的 [09:39.03]C:I like the design of this handbag.What is it made of? [09:41.90]我很喜欢这手袋的设计,这是什么造的? [09:44.78]S:It's made of genuine leather,madam.It wears well. [09:47.61]这是真皮造的,因此很耐用. [09:50.45]2.We've very sizes and colors. [09:53.11]我们有最好的尺寸和颜色 [09:55.77]C:I love this Chinese frock,but I wonder if you have my size. [09:58.80]我很喜欢这件中式上衣但不知你们有没有我的尺码. [10:01.84]S:Don't worry,madam.We have various sizes and colours in these frocks. [10:04.97] 放心,小姐.我们有各种颜色及尺码的上衣. [10:08.10]Some are specially designed for foreigners with tall figures. [10:11.03]有些更是专为身材较高大的外国人而设计的, [10:13.96]Would you like to try one on? [10:15.63]你要试试这件吗? [10:17.30]3.It's water-proof [10:19.22]对话3 这是防水的 [10:21.14]S:This style of watches are specially designed for young people. [10:23.92]这系列的手是特为年青人而设计的, [10:26.70]It gives an energeticfeel. [10:28.47]给人一种充满活力的感觉 [10:30.23]C:I think my son will like it.He's very active. [10:32.71]我想我的儿子会喜欢的,他好动得很. [10:35.19]S:It's also water-proof,so he doesn't have to take it off when swimming. [10:38.21]这还是防水的,即使游泳时也不用脱下. [10:41.23]C:That's good.I'll take it. [10:43.11]这很好,我买下它吧. [10:44.99]4.We offer an alternation service [10:47.61]对话4 我们有修改服务的 [10:50.24]C:Oh!These trousers are too long,but the waist fits.Do you have a shorter one? [10:54.03]哦,裤子太长了但腰围却合身,你们有短一点的吗? [10:57.82]S:We offer an alteration service.We can shorten it for you. [11:01.09]我们有修改服务的可以替你改短它. [11:04.37]C:How much does it cost? [11:05.99]要多少钱? [11:07.61]S:It's free of charge. C:But I'm leaving tomorrow. [11:10.04]这是免费的服务.但我明天便离开. [11:12.47]S:Don't worry,sir. It only takes three hours. [11:15.04]放心,先生,这只需要三个小时, [11:17.62]You can shop around and come back later to get it. [11:19.98]你可以先往别处购物,然后回来取裤子. [11:22.34]5.Take good care of it [11:24.47]对话5 小心保养 [11:26.60]C:I've never bought a silk cheongsam before. [11:29.08]我从未购买丝质旗袍的, [11:31.57]What should I do to keep it in shape? [11:33.38]究竟怎样才能保持它不变形? [11:35.20]S:Nothing special,madam,but you should take good care of it while washing. [11:38.37]没什么特别的,但洗涤时却要特别小心, [11:41.54]Don't put it in hot water or rub or wring it. [11:44.07]不要用热水洗,也不要搓或绞, [11:46.59]Remember always button the buttons. [11:48.82]还务必把扣子系上. [11:51.05]6.You could order it [11:53.12]对话6 你可以订购的 [11:55.18]C:Do you have another one in black? [11:56.94]你们还有一个黑色的吗? [11:58.71]S:I'm sorry,sir,we don't have one in black,but it could be ordered. [12:01.99]对不起,先生,我们没有黑色的了,但你可以订做一个, [12:05.26]It takes about two days. [12:07.09]约需要两天. [12:08.92]C:That's alright. [12:10.31]那可以. [12:11.69]S:Do you have any special requirements? [12:13.75]还有什么特别要求吗? [12:15.82]C:Yes,I want to have my name engraved on it. [12:18.39]有的,我想在上面刻上我的名字. [12:20.96]7.We sell it by grams [12:23.34]对话7 我们按克论价 [12:25.72]S:Can I help you,sir? [12:27.34]我能效劳吗,先生? [12:28.96]C:I'm looking for some Chinese tea. [12:30.88]我在找中国茶叶, [12:32.80]My friends told me I should not leave without a bag of Chinese tea. [12:35.92]我的朋友告诉我,离开前一定要买包中国茶. [12:39.04]S:I'm sure you'll like it.Here you are,sir. [12:41.37]我相信你一定会喜欢的.这里就是了,先生. [12:43.69]We've got different flavours. [12:45.41]我们备有不同品种的茶叶. [12:47.14]C:How do you sell it? S:We sell it by grams. [12:49.57]你们是怎样出售的? 我们是按克卖的. [12:52.00]8.We have instructions in English [12:54.43]对话8 我们有英文说明 [12:56.86]C1:Johnny,see this Chinese chess set? It's nice. [12:59.94]庄尼,看看这副中国象棋,很漂亮呀! [13:03.02]C2:Yes,but we don't know how to play. [13:05.20]对,可惜我们不会玩. [13:07.38]S:Don't worry,madam,sir.We have instructions in English.It's easy to follow. [13:11.01]别担心,小姐,先生,我们有简易的英文说明. [13:14.65]C2:Then we'll try it.Give me this set,please. [13:17.31]那就不妨一试了,给我这付吧. 零售业英语 a_p06-10 [00:00.00] Part 6 提供保证 [00:01.40]提供保证 [00:02.80]1.Sure,you can exchange it [00:05.13]对话1 保证退换 [00:07.47]C:Can I try this shirt on? S:Certainly,sir. [00:10.10]我可以试穿这件衬衫吗? 当然可以, [00:12.72]The fitting room is over there. (After trying on the shirt) [00:14.46]先生.试身室在这边.(试穿后) [00:16.20]Can I exchange it if I change my mind after purchase? [00:18.93]假若我买回家后改变主意,可否拿回来更换呢? [00:21.66]S:Sure,you can exchange it [00:23.73]当然可以, [00:25.81]provided that you've the receipt and haven't taken off the tag. [00:28.49]条件是你保留收据且没把牌子拿掉. [00:31.16]2.We'll refund you. [00:33.19]对话2 保证退款 [00:35.21]C:I'll take this video recorder. [00:36.95]我要这部录影机. [00:38.69]S:Thank you very much,sir.Do you need delivery service? [00:41.47]谢谢你,先生,要送货吗? [00:44.25]C:No,thanks,I'll take it by myself. [00:46.48]不用了,我自己便成. [00:48.72]But what if there is problem with there corder? [00:50.78]但若录影机有问怎么办 [00:52.85]S:You can exchange it for a new one within fourteen days of purchase. [00:55.81]在购买日起十四天内是可以换货的. [00:58.78]C:What if I don't want to exchange,can I have my money back? [01:01.51]但若我不想换货呢,可以退款给我吗? [01:04.24]S:Yes,sir,we'll refund you in full. [01:06.57]可以的,我们会全额退款. [01:08.91]3.Warranty period [01:10.99]对话3 保险期 [01:13.06]C:Do you have a warranty for this? [01:14.98]这个有没有保险? [01:16.90]S:Yes,it has an one year guarantee. [01:19.58]有的,这货品有一年保险期. [01:22.26]C:What does it cover? [01:23.79]包括什么呢? [01:25.32]S:It covers both service and parts. [01:27.44]包括维修服务及零件更换. [01:29.57]Part 7 提供折扣、优惠 [01:30.96]提供折扣、优惠 [01:32.34]1.We are on sale now [01:34.52]对话1 我们正在减价 [01:36.71]S:Good morning,madam.May I help you? [01:38.59]早晨,小姐,我能效劳吗? [01:40.47]C:I'm just looking around. [01:42.20]我只是随便逛逛. [01:43.94]S:We're on sale now.Prices have up to fifty percent off.Don't miss the chance. [01:47.87]我们正在减价,价钱低至五折,不要错过这机会! [01:51.80]2.Clearance sale [01:53.63]对话2 清货减价 [01:55.46]C:From three thousand dollars to one thousand dollars!Is that true? [01:58.58]由三千元减至一千元!真的吗? [02:01.70]S:Yes,madam.We're clearing our stock now.It's a real bargain. [02:04.94]对的,小姐,我们正在清货,这是一个真正合算的价钱. [02:08.18]C:I see.Can you give me a basket?I'll buy something for my family. [02:11.60]原来如此,给我一个篮子好吗?我要替家人买点东西. [02:15.03]3.I can give you a 10% discount. [02:17.55]对话3 我可以给你九折 [02:20.07]C:This is a beautiful dress,but it's a little bit expensive. [02:22.80]这裙子真漂亮,可惜贵了一点, [02:25.53]Can I have a discount? [02:27.20]能打折吗? [02:28.87]S:If you really like it,I can give you a ten percent discount. [02:31.75]若你真的喜欢,我可以给你打九折. [02:34.62]C:But it's still not cheap. [02:36.38]但这仍然不便宜呀! [02:38.15]S:I'm sorry,madam.It is the best price we can offer. [02:41.12]对不起,小姐,这已是最低的价钱了. [02:44.10]4.Bulk purchase [02:46.14]对话4 大量购入 [02:48.18]C:I want twenty of these.Can you give me a discount? [02:50.70]我想买二十个,你可以给我折扣吗? [02:53.22]S:Certainly,sir.We offer special discount for bulk purchase. [02:56.30]当然可以,先生,对于大量购买的顾客,我们一般会给予特别的折扣. [02:59.38]5.Cash discount [03:01.67]对话5 现金折扣 [03:03.95]C:Do you accept credit cards? [03:05.63]你们接受信用卡的吗? [03:07.30]S:Yes,madam.But we can offer five per cent discount,if you pay cash. [03:10.63]接受的.但如果你付现金，我们可以给你九五折.接受的.我们可以给你九五折. [03:13.96]C:Then I'll pay cash. [03:15.58]那我付现金好了. [03:17.20]6.Discount for regular customers [03:19.82]对话6 熟客优惠 [03:22.45]S:Mr Bruce.How are you today? [03:24.63]布鲁斯先生,你好吗? [03:26.81]C:Fine,thank you. Any new arrivals? [03:29.08]很好,谢谢你,有新货到吗? [03:31.36]S:Yes.I have kept this suit especially for you.They suit your figure. [03:35.04]有的,我特别为你留起了这套衣服.我相适合你的体形. [03:38.72]C:It's so nice of you.Let me try it on...Hm...it looks good,doesn't it? [03:42.76]你真好.让我试试.唔...很好看,对吗? [03:46.80]S:Yes,it fits you perfectly. [03:48.72]对,很合身. [03:50.64]C:How much is it? [03:52.07]多少钱呢? [03:53.51]S:Since you are our regular customer,I could make a concession. [03:56.49]由于你是我们的熟客,我可以给你优惠, [03:59.46]The original price is eight hundred,I'll make it seven hundred. [04:02.39]原价是八百元的,七百元就可以卖给你. [04:05.32]Part 8 拒绝顾客 [04:06.70]拒绝顾客 [04:08.08]1.We can't reduce the price further [04:10.57]对话1 拒绝再减价 [04:13.05]C:Can you give me a discount? [04:14.88]可以给我打折吗? [04:16.71]S:We can offer a twenty per cent discount. [04:18.89]我们可以给你打八折. [04:21.07]C:But it still costs five hundred dollars. [04:23.14]但这仍要五百元, [04:25.22]Can you make it cheaper? [04:26.80]再便宜一点好吗? [04:28.38]S:I'm sorry,madam,we can't reduce the price any further. [04:31.11]抱歉,小姐,我们不能再减了. [04:33.84]2.We hold a one-price policy [04:36.36]对话2 铁价不二 [04:38.88]C:It's too expensive.Can you make it cheaper? [04:41.31]这太贵了,便宜一点好吗? [04:43.74]S:I'm sorry,sir.We hold a one-price policy. [04:46.62]抱歉,先生,我们是奉行"不二价"政策的, [04:49.49]It's against our regulations to give you a discount. [04:51.83]给予折扣有违公司的规定. [04:54.16]In fact,the price is reasonable for a suit of this high quality. [04:57.25]事实上,如此优质的产品,以这个价钱出售是相当合理的了. [05:00.33]3.We can't exchange it [05:02.46]对话3 拒绝退换 [05:04.59]C:I bought this shirt yesterday,but I want to exchange it for another pattern. [05:07.87]我昨天买了这件衬衫,但现在想换另一款图案. [05:11.14]S:I'm sorry,sir.We cannot exchange discounted products. [05:14.07]对不起,先生,特价货品是不能退换的. [05:17.00]C:Can I exchange it? [05:18.67]我可以退换这个吗? [05:20.34]S:Have you got the receipt,madam? [05:22.12]你有收据吗,小姐? [05:23.89]C:No,I've lost it.S:I'm sorry,madam.We can't exchange it without a receipt. [05:27.47]没有,我丢了.对不起,小姐,没有收据不能退换. [05:31.05]4.Non-refundable [05:33.13]对话4 拒绝退款 [05:35.20]C:I bought this shirt yesterday,but the size is wrong. [05:37.93]我昨天买了这件衬衫 但号码不对. [05:40.66]I want to have my money back. [05:42.58]我想退货. [05:44.50]S:I'm sorry,sir. It's non-refundable, [05:46.98]对不起,这货不能退, [05:49.47]but you could exchange it for other goods with the same value. [05:52.20]但你可以换购相同价值的货品. [05:54.93]5.It has been reserved [05:57.05]对话5 已被订购了 [05:59.18]C:What a cute teddy bear!I'll take this. [06:01.77]这只玩具熊实在很可爱,我要买下它. [06:04.36]S:I'm sorry,madam,it has been reserved. [06:06.63]对不起,小姐,这已经被预定了, [06:08.90]Would you like to order one? [06:10.59]你也要订购一只吗? [06:12.27]6.Not for sale [06:14.30]对话6 非卖品 [06:16.32]C:What a nice statue!How much is it? [06:18.61]这个雕像真美,多少钱? [06:20.89]S:I'm sorry,sir,it is not for sale.It is only for display. [06:24.43]对不起,先生,这是非卖品只供陈列. [06:27.97]C:I see,but I like it very much.Could you sell it to me? [06:31.09]但我真的很喜欢,可以卖给我吗? [06:34.21]S:I'm afraid not,sir. [06:35.95]恐怕不能,先生. [06:37.69]Maybe you could find one in the antique shop around the corner. [06:40.12]或许你可以在街角的古董店内找到. [06:42.55]Part 9 付款方式 [06:43.97]付款方式 [06:45.39]1.Pay by cash [06:47.28]对话1 以现金付款 [06:49.16]C:How much is it altogether? [06:50.88]合计多少钱呢? [06:52.60]S:Let me calculate it for you,sir.The total is three hundred and sixty dollars. [06:56.39]让我算一下,共三百六十元. [07:00.18]C:(Takes out a five dollar note) Here you are. [07:01.55](拿出一张五百元钞)货款在这儿. [07:02.92]S:Take your five hundred dollar note.Here's your change,sir. [07:05.81]收你五百元,这是你的找零,先生, [07:08.70]One hundred and forty.Please double check it.