客服投诉报告,英文

客服投诉报告,英文 英语投诉信范文 英语投诉信范文 Directions: You found something wrong with the telephone bill you have received from the local post office. You made a call to inquire about this; however the person who answered the call was very rude. Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You do not need to write the address. Don’t sign your own name at the end of the letter, use Donna instead. 英文投诉 信模板 Dear ______, ?I am ______(自我介绍). ?I feel bad to trouble you but I am afraid that I have to make a complaint about. ?The reason for my dissatisfaction is ______(总体介绍). ?In the first place, ______(抱怨的第一个方面). ?In addition, ______(抱怨的第二个方面). ?Under these circumstances, I find it ______(感觉)to______(抱怨的方面给 你带来的后果). ?I appreciate it very much if you could ______(提出建议和请求), preferably ______(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限). ? Thank you for your consideration and I will be looking forward to your reply. Yours sincerely, Li Ming 范文 Dear Sir I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable. I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me. An early response will be appreciated. Sincerely yours, DELL 译文 先生: 我写这封信是为了让你知道你们一 个员工的服务态度。我收到你们上个月 的话费单后发现有些计算错误，我觉得 我被多收了两个国际长途费用。 但当我打电话询问客服部门时，接 电话的女孩态度非常粗鲁。一方面她总 是打断我的话，另一方面她甚至说错误 在我。这样对待客户的态度实在让人难 以接受。 我建议对这个女孩进行惩罚，另外 告诉该如何对待客户。我希望她能向我 正式道歉。 请早日回复。 真挚的:DELL 范文之二 ,Directions,:Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and require settlement，Do not sign your own name at the end of your letter，using Li Ming instead. Dear Sir， I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities. After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it， we were surprised to find it was around 15?，far from the standard temperature range from 0? to 9?。 This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible,I hope that my problem will get your kind consideration.Yours faithfully， Li Ming ,文章点评, 这封投诉信可以说写得非常好，结 构很清晰，第一段首先肯定对方按时送 货上门的做法，随后简述冰箱出了问。 第二段说明具体问题，第三段提出要求。 范文之二 Dear Sir: With reference to our order No. W98，the 120 computer sets supplies to the above order were delivered the day before yesterday，but we regret that 20 sets were badly damaged. The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing. We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile，we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation. Yours sincerely， Li Ming 范文之三 Dear Mr. Chang: On September 10，our order for 280 women's cotton sweaters was duly received，but we regret to say that 40 cotton sweaters in white color were seriously soiled. We had the case investigated immediately，and the result shows the damage was due to improper packing，for which the suppliers are definitely responsible. Needless to say，we have suffered a great loss from this，as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us. Sincerely yours， Li Ming 咨询信研究生英语范文 Directions: You are going to study at a foreign university. Write a letter inquiring about the specific information as regards accommodation, fees and qualifications there. Your letter should be no less than 100 words. You don‘t need to write the address. Don’t sign your own name at the end of the letter, use Li Hua instead. 先生/女士: 我是一个中国学生，我想到贵校继 续深造。我打算下学期开始上课，如您 能告知我一些基本的信息将感激不尽。 首先，学费是多少,尽管我想自费， 但如果有为国际留学生提供的奖学金我 也非常感兴趣。第二，我想知道到贵校 上学需要什么资格，我现在拿到了中国 一所大学的硕士学位，这样可以吗,第 三，至于住宿条件，如果可能我想要单 人房间，但如果单人房间太贵，我也可 以合住。 我期待着您的回复，更希望早日成 为贵校的一员。 您诚挚的:DELL Sir or Madam, I am a Chinese student who wishes to pursue further study at your university. I plan to start my course next semester, and it would be highly appreciated if you would provide me with some essential information. First, how much are the tuition fees? Though I intend to be self-supporting, I would be interested to know if there are any scholarships available for international students. Second, I wonder what qualifications I need to follow a course at your university, now I have got a master‘s degree in a Chinese university, is it enough? Third, as regards to accommodations, if possible, I would like to have a single room, but if single rooms are expensive, I would be willing to share. I am looking forward to your reply, and to attending your esteemed institution. Yours sincerely, DELL 篇二:英文投诉信达及例文 范文一 Dear Sir or Madam, I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient. I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties. To solve this difficulty/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible. Yours sincerely, Li Ming 范文二 Dear Sir， I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities. After we used it for several days, we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it， we were surprised to find it was around 15?， far from the standard temperature range from 0? to 9?。 This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible, I hope that my problem will get your kind consideration. Yours faithfully， Li Ming 范文三、 Dear Sir, I am writing to let you know the deplorable attitude of one of your staff member. I received my notebook for one month from your computer and thought there were some problems: the screen is always black when I do nothing. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable. I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me. An early response will be appreciated. Sincerely yours, Ben 亲爱的先生: 我写这封信是为了让你知道你们一个员工的服务态度。我收到你们上个月的话费单后发现有些计算错误，我觉得我被多收了两个国际长途费用。 但当我打电话询问客服部门时，接电话的女孩态度非常粗鲁。一方面她总是打断我的话，另一方面她甚至说错误在我。这样对待客户的态度实在让人难以接受。 我建议对这个女孩进行惩罚，另外告诉该如何对待客户。我希望她能向我正式道歉。 请早日回复。 真挚的:堂娜 一般说来，一封投诉信应包括三个最基本的方面: 1.投诉。一般放在信的开头。常用的表达法有: I am writing to you about... which I received/bought ... I am going to complain about ... I am sorry to have to return with this letter... which I received/bought... 2.投诉原因。一般讲述对商品质量或 售后服务不满意的地方。常用的表达法 有: When we checked..., we noticed... When I took... out of the bag and examined... closely, I found... When I unpacked... and tried to use it, it did not work. 3.希望得到的结果。常用的表达法 有: Please let me know what you intend to do in this matter. I am returning... under separate post and look forward to receiving a full refund of... In view of the inconvenience that this has caused, I feel you should... 篇三:2015年集团客户投诉报告 2015年客户投诉报告 一、基本情况 12月份集团受理有效投诉23件，无 效投诉2件，来访途径包括来电(16)、 来访(8)、信函(1)，主要涉及维修服务、物业管理、客户服务、质量等，详见附件1。 2015年集团共受理有效投诉291件，无效投诉31件，来访途径包括来电(225)、来访(81)、民意网、来函、短信、邮件等(16)。具体如下: 12月份有效投诉关闭4件，关闭率17%。各类投诉关闭情况如下: 各公司投诉关闭情况如下: 本年度客户有效投诉关闭247件，关闭率85%。各类投诉关闭情况如下: 各公司投诉关闭情况如下: 本年度未关闭的有效投诉44件，处理进展情况详见附件2。 二、重大/热点投诉简析 1、2015年全年物业管理类、客户服务类、维修服务类、销售管理类投诉较突出，主要涉及停车管理、卫生清洁、违建、维修不及时、维修效果差、赔偿问题迟迟不到位、定金退还不及时、销售承诺未兑现等问题。针对2015年较为突出的投诉类别，请各地产公司、住宅物业、松下亿达重点关注，2016年采取有效措施，避免类似投诉发生。 2、2015年群诉，主要涉及车库采光井安全隐患大、销售承诺1500元/平精装质价不符、未完工、电梯故障、保安不足、外来人员管控不到位、公共区域维修不及时、卫生清理不干净、裁员后物业服务品质下降等。针对2015年业主群诉问题总结发生原因，在以后工作中及时处理，避免群诉发生 3、本年度有效投诉仍有44件未关闭，请各地产公司继续对接落实 ，尽快关闭。 附件1:2015年12月份客户投诉汇总表 附件2:2015年1-12月份未关闭投诉处理进展情况 集团 二〇一六年一月十三日