Unit3Part2A:Goodmorning,PaperMillsplc.HowcanIhelpyou?B:Goodmorning.CanItalktoPailOsman,please?A:Who’scallingplease?B:SimonWeller,callingfromSingapore.A:Well,Mr.Weller,I’mafraidMr.Osmanisnotavailableatthemoment.Hehasjustleftforaworkshop.B:Whattimedoyouexpecthimback?Ineedtotalkwithhim.A:Hetoldmehewouldcomebackinhalfanhour.CanItakeamessageorwouldyouliketocallhimonhiscellphone?B:I’lltryhiscellphone.Couldyougivemethenumber,please?A:.B:Justletmecheckthat..A:That’sright.B:Thankyou.Bye.Part32.Operator:Hello,ABCLtd.HowcanIhelpyou?Paul:ThisisPaulJacksonofGrandiose.CanIhaveextension3421,please?O:Certainly,holdonaminute,I’llputyouthrough.Roy:LouisePaulson’soffice,Royspeaking.P:ThisisPaulJacksoncalling.IsLouisein?R:I’mafraidshe’soutatthemoment.CanItakeamessage?P:Yes.Couldyouaskhertocallmeat979-326-8965.Ineedtotalktoherabouttheorder;it’surgent.R:Couldyourepeatthenumberplease?P:Yes,that’s979-326-8965andthisisPaulJackson.R:ThankyouMr.Jackson.I’llmakesureLouisegetsthisassoonaspossible.P:Thanks.Bye.R:Bye.Part4Video1Receptionist:Hello,Internationalsales.Schulz:Hello,thisisMr.Schulzhere,callingfromEngland.R:Yes,Mr.Schulz.Whodoyouwanttospeakto?S:I’dliketospeaktoMr.Matthews.R:Fine.Holdtheline,please.I’mconnectingyounow.Perez:Hello.Mr.Matthews’office.Who’scallingplease?S:ThisisMr.SchulzcallingfromEngland.CanIhaveawordwithMr.Matthews?P:I’mafraidMr.Matthewsisn’tavailable.He’sgonetoHongKongonbusinessforafewdays.S:Whendoyouexpecthimback?P:He’llbebackonFridayafternoon.Isiturgent?S:Yes.P:CanItakeamessageforhim?S:Yes,please.Willyoutellhimthatwe’vejustreceivedyoursampleofthenewassemblycoffeetableandarequitehappywithit?P:Sure.It’sverykindofyoutosayso.Canweexpectanorderfromyou?S:That’swhyI’mmakingthecall.PleasetellMr.Matthewswe’requitehappywiththequalityanddesignofthetable,butthepriceistoohigh.Weneedsomenegotiationonit.P:OK,Mr.Schulz.Anythingelse?S:Onemorething.PleaseinformMr.MatthewsthatIwon’tbeabletogettoyourcompanythatearlythisSaturdaybecauseoftherailstrike.It’llprobablybeafternoonbeforeIarrive.P:Noproblem.I’llgivehimthemessage.S:Thanks.P:You’rewelcome.Goodbye.Part51(1).Bennettisafamousdoctor.Pleasecallhimon875-9368beforeyougotoseehim.(2).MissBlackisonholidaynow.Thetelephonenumberofthehotelsheisstayinginin305-636-8430.(3).Thenumberoftheorderis5312/A12.(4).ThisisJohnBartholomew,B-a-r-t-h-o-l-o-m-e-w.(5).ThenameisHolt&Frier:H-o-l-tandf-r-i-e-r.(6).ThenameofthecompanyisforDora,IforIsland,NforNorthpole,EforEdward,andRforRichard.Part6Video2Receptionist:Goodafternoon,thisisDNM,HowcanIhelpyou?Mandel:Goodafternoon.I’dliketospeaktoMr.Miller,please.R:Mr.Miller?Holdon,please.I’llconnectyou.LeoMiller:Mr.Millerspeaking.Who’scallingplease?M:ThisisMs.MandelfromBCM.IsthisHenryMiller?L:What?HenryMiller?No,thisisLeoMiller,intheSalesDepartment.HenryMillerisintheCustomerRelationsOffice.I’mafraidyou’vedialedthewrongextension.M:Oh,sorrytohaveinterruptedyou.CanyougivemeHenryMiller’sextension,please?L:Sorry,Ihaven’tgotadirectoryonhandnow.Wouldyoumindcallingtheswitchboardagain?I’msorrynottobeofmorehelp.M:Oh,OK.Itdoesn’tmatter.I’llcallbacktothereceptionist.Thankyou,anyway.R:Goodafternoon.HowcanIhelpyou?M:Goodafternoon.ThisisMs.Mandelagain.I’mafraidyougavemethewrongextensionjustnow.IwanttospeaktoHenryMiller,notLeoMiller.R:Oh,therearetwoMr.Millersinourcompany.I’mverysorryIdidn’tnoticethat.I’llputyouthroughrightnow.Pleasewaitaminute.M:OK.I’mholding.R:Goodafternoon.HowcanIhelpyou?M:It’smeagain–Ms.Mandel.I’mstillhavingtroublegettingthroughtoHenryMiller.Nooneisansweringhisline.IreallyneedtotalktoMr.Millerassoonaspossible.Weplacedanorderwithyoulastweek,butwehavesofarheardnothingaboutit.It’sarushorder,andweneediturgently.Canyouhelp?R:Ofcourse.I’llgoandfindhimandaskhimtoringyouimmediately.Theremaybeaproblemwithhisline.M:OK,thankyouverymuch.Hello,Mr.Miller,thisisMs.Mandel.Thankyouforringingback.Youarehardtogetholdof!H:Oh,I’mterriblysorryforthetrouble.IwasinameetingandIleftmycellphoneinmyoffice.M:Oh,OK.Mr.Miller,I’mcallingyouabout…