Unit1MeetingCustomers

Unit 1 Meeting Customers Teaching Objectives 1. To develop the students’ listening skill. 2. To train the students’ ability to grasp the knowledge about how to greet customers, introduce oneself and introduce each other, etc. 3. To give the students more chances to talk about something in relation to what they have heard on the tape. 4. To develop the students speaking skill. The important and difficult points To familiarize the students with how to use the language they learn to practice the activities in relation to greeting customers and introducing oneself as well as introducing each other, etc.. Teaching Time 4课时（180分钟） Teaching steps: Lead-in 1) Ask the students to discuss their personal experience with their partners about how to open the remarks when they meet a stranger or a friend of theirs. 2）Choose two or three students to tell the class their experience. 3) Give the students some pictures or the real things in relation to the airport and the office to learn the new words and expressions in this unit. The important words and the phrases: flight n. 航班；飞行 service n. 服务 lobby n. （酒店的）大堂，大厅 sales manager 销售部经理 on board 在飞机（车、船）上 general manager 总经理 pick up 接某人 introduce v. 介绍 colleague n. 同事 luggage n. 行李 manage v. ；处理 considerate adj. 周到的，体贴的 Marketing Manager 市场部经理 possible adj. 有可能的 take a stroll 散步 4) Ask the students to discuss the lead-in activity in their books. 1-1 Meeting a New Customer at the Airport This part is designed to make the students learn how to introduce oneself to strangers and grasp the words and expressions about the airport and the office. 1. Pre-listening tasks How do you introduce yourself to strangers? Ask the students to discuss with their partner and choose the proper expressions from the following sentences. I’m glad to meet you. My name is Zhang Li. I’m Mr. Smith’s secretary. You must be Mr. Young from London. Allow me to introduce myself. I don’t think we’ve met. I’m Allen Green. 2. While-listening tasks 1) Ask the students to read the choices in this exercises and make guesses about what questions are going to be asked before they listen to the dialogue. 2) Play the dialogue once and let the students get the main idea of the material. And then the teacher explains the difficult language points. 3) Play the dialogue twice and let the students do Task 2. 4) Play the dialogue three times and let the students do Task 3. 5) Play the dialogue another times and let the students listen and repeat after the tape. 3. Post-listening task 1) Do Task 4& 5 (practice the sentences with their partners). 2) Give the students time to make a similar dialogue and do role play with their partners. 3) Check the students’ work. (Ask some students to do role play in front of the class.) Task 1 How do you introduce yourself to strangers? Discuss with your partner and choose the proper expressions from the following sentences. I’m glad to meet you. My name is Zhang Li. I’m Mr. Smith’s secretary. You must be Mr. Young from London. Allow me to introduce myself. I don’t think we’ve met. I’m Allen Green. Task 2 Listen and choose. 1. Where is Mr. Anderson from? A. London. B. New York. C. Tokyo. 2. What is Li Jian’s position（职位）in his company? A. General Manager. B. Salesman. C. Sales Manager. 3. How many times has Mr. Anderson been to China? A. Once. B. Twice. C. Three times. 4. When will they meet for the dinner in the evening? A. 5 p.m. B. 6 p.m. C. 7 p.m. Task 3 What does Li Jian say to introduce himself? Listen again and write down the expressions. Excuse me. You must be Mr. Anderson from New York. I’m the Sales Manager of Minfeng Company. My name is Li Jian. Task 4 Learn the useful sentences and practise with your partner. (Omitted) 1. You must be from 2. I am the of 3. It’s very nice of you to Task 5 Suppose you are one of the persons in the following cards. Introduce yourself to your customer. (Omitted) 6. Role play. A—Sales Manager of Jinshan Company B—An American customer who comes to China for the first time A meets B at the airport. 1-2 Introducing a Colleague In this part, we should train the Ss’ abilities to grasp important details of introducing each other. Teaching steps 1. Pre-listening tasks 1) Ask the students to read the questions in Task 1 and make guesses about the situational dialogue before they listen to the dialogue. 2) The teacher can give the students some key words and sentences listed in New Words and Expressions and notes to help the students to form the situational dialogue. 2. While-listening tasks 1) Play the dialogue and ask the students to focus their attention on the questions in Task 1, and then do Task 1. 2) Play the dialogue again and the students do Task 2. 3) Play the dialogue the third times and ask the students to repeat the sentences after the tape. 3. Post-listening tasks 1) Ask the students to do Task 3 in pairs. 2) Give the students some minutes to make a dialogue with their partners according to the information given in Task 4. 3) Ask the students to do role play in front of the class. Task 1 Li Jian and Zhang Shan meet Mr. Black at the airport. Listen and answer the following questions. 1. How do Mr. Li and Mr. Black greet each other? Li: Good morning, Mr. Black. Welcome back to China. Black: Good morning, Mr. Li. How are you doing? 2. How do Miss Zhang Shan and Mr. Black greet each other? Black: It’s very nice to meet you, Miss Zhang. Zhang: Nice to meet you, too, Mr. Black. I’ve heard a lot about you. Task 2 Listen and choose. 1. What’s Zhang Shan’s position? A. Sales Manager. B. General Manager. C. Marketing Manager. 2. Who carries Mr. Black’s luggage at last? A. Mr. Black. B. Mr. Li. C. Miss Zhang. 3. What will they do first? A. Go to the company. B. Walk around. C. Go to the hotel. Task 3 Learn the useful sentences and practise with your partner. (omitted) 1. May I introduce 2. Let me help you with Task 4 Role play. A—Mr. White, a foreign customer B—Mr. Lin, Sales Manager of a Chinese company C—Mr. Wang, Mr. Lin’s General Manager B greets A and introduce C; C greets A. 1-3 Meeting a Customer at the Office In this part, we should develop the students’ ability to grasp important details of greeting customers at the office. Teaching steps 1. Pre-listening activity Ask the students to read the sentences in Task 1 first and make guesses about the situational dialogue before they listen to the dialogue. 2. While-listening activities 1) Play the dialogue once, and then the teacher explains some difficult words and sentences listed in Words and Expressions and Notes . 2) Play the dialogue again, and the students do Task 1&2. 3) Play the dialogue the third times, and ask the student to repeat after the tape. 3. Post-listening activities 1) Ask the students to do Task 3 in pairs. 2) Give the students some minutes to prepare the role play in Task 4, and then ask some pairs of the students to do in front of the class. Task 1 Listen and decide true or false. 1. The conversation takes place at the airport. ( F ) 2. Mr. Zhao meets Mr. Baker at the airport. ( F ) 3. Mr. Zhao is General Manager of his company. ( F ) 4. Mr. Zhao and Mr. Baker will have a meeting as soon as they meet. ( F ) Task 2 Listen again and complete the conversation. A: Mr. Baker, this is Mr. Zhao, sales Manager of our company. B: Good afternoon, Mr. Baker. Welcome to our company . C: Good afternoon, Mr. Zhao. It was nice of you to send your man to the airport to meet me. B: I’m sorry I couldn’t meet you myself . Here is my card. C: Thank you. Here is mine . B: I hope you’ll enjoy your stay here. C: I’m sure I will. B: First let’s have some coffee , shall we? C: Sounds like a good idea. Task 3 Learn the useful sentences and practise with your partner. (omitted) 1. This is 2. Let’s shall we? Task 4 Role play. A— A foreign customer B— A Manager of a Chinese company B meets A at his office. This part is given to the students as their homework. 1-4 Practice 1. Listen and complete the sentences. (1) It’s very kind of you to come and meet at the airport . (2) I had a few hours’ sleep and the service was very good. (3) Our general manager will host for you this evening. (4) Mr. Black, may I introduce my colleague Miss Zhang Shan? (5) It’s been a long time since last time we met. (6) We hope we’ll be able to show you around . (7) It was nice of you to send your man to the airport to meet me . (8) Would you like to take a stroll around our factory, Mr. Baker? (9) I’d also like to talk with some of your workers if possible . (10) I’m sorry I couldn’t meet you myself . 2. Listen to the conversations and choose the best answers to the following questions. (1) Where does Mr. Smith come from? A. New York. B. London. C. Los Angeles. (2) What are they going to do? A. Have some tea. B. Have a talk. C. Have some coffee. (3) Who met Mr. Baker at the airport? A. Mr. Zhao. B. Nobody. C.Someone from Mr. Zhao’s company. (4) When was the last time they met? A. One year ago. B. Two years ago . C. Three years ago. (5) How many times has the second speaker been to China? A. Only once. B. Several times. C. He has never been to China. 3. Translate the phrases. (1) 总经理 general manager (2) 散步 take a stroll (3) 市场部经理 marketing manager (4) 销售部经理 sales manager (5) 在飞机（车、船）上 on board 4. Complete the following sentences. (1) Our General Manager will hold a dinner for you （为您举行一个晚宴）this evening. (2) I’m sorry I couldn’t meet you myself （亲自接您）. (3) Mr. Baker, this is Mr. Zhao （这是赵先生）, Sales Manager of our company. (4) I’ve heard a lot about you （久仰大名）. (5) I had a few hours’ sleep and the service on board was very good （飞机上的服务很好）. (6) I’ll put you up at the lobby （在大厅接您）at 6 p.m. (7) Let me help you with your luggage （帮您拿行李）. (8) Mr. Black, you must be very tired （一定很累）after such a long trip. (9) It’s been a long time since last time we met （自从我们上次见面）. (10) I hope you’ll enjoy your stay here/have a pleasant time here （在这儿住得愉快）. 5. Choose the right sentences from (1) to (6) to complete the conversation. A: Good Morning, Mr. Black. Welcome back to Qingdao. B: ___________6__________ Thank you for meeting me here. A: My pleasure. __________3__________ B: Very well, thank you. And you? A: Can’t be better. B: I’m glad to hear that. A: __________5_______________ B: Very nice. The service of CAAC is superb. A: ____________1____________ Oh, let me help you with your baggage. B: Thank you. ____________4____________ It’s been a long time since last time we met, er…more than two years. Time flies, you know! A: Yes, and Qingdao has changed a lot ever since. In fact, Qingdao is changing every day. _____________2_______________ B: Thank you. （1） Thank you for saying so. （2） I hope we’ll be able to show you around. （3） How are you doing? （4） I can manage all right. （5） How was your flight? （6） How nice to see you again, Ms. Lin! Teaching objective Y Y Y New York. Britain. Australia. … Mr. Anderson Miss Liu our new teacher … Minfeng Company. Huatian Hotel. No. 1 High School. … Sales Manager General Manager Headmaster … meet me at the airport. help me with my baggage. give me the advice. … A Helen Wills Secretary Goodwill Company B Lucy Wang PR Manager Jingtai Company D __ James Li CEO Hongda Corporation C Simon Brown General Manager Huatian Hotel Teaching Objective my colleague Miss Zhang Shan? our CEO Paul Smith? our new classmate Mary Green? … your luggage. your vocabulary. the report. … Teaching Objective Mr. Zhao, Sales Manager of our company. Mrs. Zhang, General Manager of our corporation. our Assistant Manager Miss Black. have some coffee, go for a walk, finish our work first, … Home Listening and Practising