PassCambridgeBEChigher高级经贸英语CorporateCultureObjectivesToenablestudentstotalkaboutcompanyculture.Topractisereadingforspecificinformation.TaskandPlanWarmingupintroduction.Readingonpage90Warming-upexercises:Whatisculture?Choosethefourfactorsbelowwhichyouthinkarethemostimportantincreatingaculture.Climate,institutions,ideasandbeliefs,cuisine,languagearts,religion,geography,socialcustomsandtraditions,historicalevents,ceremoniesandfestivals.■Threemaincategoriesingeneral:1.MaterialCulture(物质文化)3.MentalCulture(心理文化)2.InstitutionalCulture(
文化)Culture文化Language&Culture.Copyright(C)2011byWeiJianhua.AllRightsReserved人类创造的物质文明,指一切可见可感的物质和精神的产品。E.g.饮食文化,服饰文化,建筑文化,戏曲文化,等等。→→社会制度,宗教制度,生产制度,教育制度,劳动管理分配制度,家庭制度,亲属关系,礼仪习俗,行为方式等社会规约及与它们有关的各种理论。→(也称观念文化)思维方式,思维习惯,价值观念,审美情趣,信仰,心态等。Warming-upexercises:Whatisculture?Choosethefourfactorsbelowwhichyouthinkarethemostimportantincreatingaculture.Climate,institutions,ideasandbeliefs,cuisine,languagearts,religion,geography,socialcustomsandtraditions,historicalevents,ceremoniesandfestivals.Doyouthinkculturesarebecomingmorealike?Isthisagoodorbadthing?Forexample,thinkabout:improvedcommunicationscheapforeigntravelglobalbusiness.tradinggroups(EU,ASEAN,etc.)Howimportantarethefollowingthingswhendoingbusinessinyourcountry?Arethey:a)important,b)notimportant,orc)bestavoided?ExchangingbusinesscardsShakinghandsKissingSocializingwithcontactsSmalltalkbeforemeetingsAcceptinginterruptionUsingfirstnamesFormality(howyourdress,howyoutalktocolleagues,whatnamesyouuse,etc.)PunctualityHumourGivingpresentsBeingdirect(sayingexactlywhatyouthink)AssociationofSoutheastAsianNations东南亚国家联盟(东盟,由菲律宾、印度尼西亚、泰国、新加坡、马来西亚五国组成)Whatshapesacompany’sculture?Missionstatement.Itclearlyexplainsacompany’sgoalsandfocus.Thefactthatacompanyhasaformalmissionstatementsuggestsitisorganizedandkeenonpromotingacohesiveattitudewithinthestaff(提倡员工凝聚力).Thefactthatthemissionstatementneedstobeexplicitmaysuggestthereissomediversityofattitudeswithinthestaff.Organizationalhierarchycanshowhowtraditionalacompanyis,whetherpoweriscentralizedandtheextenttowhichemployeesareempowered.Companybuildingcanreflectattitudestohierarchyandrelativeimportanceofstaff,e.g.throughimpressiveoffices(豪华气派的办公室),separatefloorsorseparatediningroomforseniorstaff(高层管理人员专用餐厅).Dresscodecaninfluenceorreflectthedegreeofformalityinacompany.Readingonpage90Explanationofthetext:IKEAhasastrongandlivingcorporateculture.IKEA:由瑞典人IngvarKamprad1943年创立的“宜家家居公司”Corporateculture:orcompanyculture,referstoingeneralthevalues,ideasandtraditionformedandsharedbyallthestaffwithinacompany.Ourcultureandbusinessideaarethecornerstoneofouroperation.Cornerstone:astonesetatoneofthebottomcornersofabuilding,oftenputinplaceataspecialceremony(基石,touchstone)Afeelingofbelonging:归属感Ourcorporatecultureisbasedonsharedvalues:asimpleandoptimisticlifestyle,anaturalwayofworkingandbeingtogether,withoutimposingexaggeratedrespectandcomplicatedregulations.(我们的公司文化基于共同的价值观,即真诚乐观的生活方式与自然和谐的共事相处关系。这里既不强求人与人之间毕恭毕敬,也没有烦琐复杂的清规戒律。)…,asseenintheunpretentiouswayweassociatewitheachother.Unpretentious:notshowingsignsofwealth,size,importance,etc.,ornotwishingtodoso.(谦虚的)(这一点可以从人与人之间坦诚自然的关系上体现出来。)Butwealsowantpeoplewhocancutacrossourorganization,whoarestrongenoughtoquestion,renewandchange.cutacross:tobeopposedto:与…相反,向…挑战;超越但与此同时,我们也需要能力出众的人,敢于向公司挑战、质疑、更新和改变我们的文化。Toseethepersonbehindtheprofessional.Thepersonreferstosuchcommonfeaturesasdemands,personalities,characterandsoon.(看到隐藏在专业技术人员身份后面普通人的一面)Battlesareseldomwonatthedesk.Theyarewonoutintherealworld.(商战很少在办公桌上打赢,而是要在现实世界中一决胜负。)ReadthetextagainanddescribethecontentofIKEA’scompanyvalues,companypoliciesandstaffprofile.Companyvalues:simplicity(直率),humility(谦卑),thrift(节俭),responsibility,enthusiasm,flexibility,openness.Companypolicies:absenceofstatussymbols(e.g.nofirst-classhotels,directors’diningroomsorflashycars),recruitmentofpeoplewhosharethecompany’svaluesinternalpromotionlisteningtoandencouragingnewideasandinitiativesmanagersbeinginvolvedindetails.Staffprofile:PeopleshareIKEA’sbasicvaluesandarealsostrongenoughtoquestionandchangethingsifnecessary.Peoplearebothinternallypromotedandrecruitedfromoutside.Peoplehaveasenseofresponsibilityandcanfollowthingsup.Managersneedtobewillingtobeinvolvedindetails.ComparingwiththemainpointsofIKEA’sculture,canyoushowsomeweaknessesofaChinesecompany?Centralizedpower:中央集权Imposeexaggeratedrespectandcomplicatedregulations(强求人与人之间毕恭毕敬、设立种种烦琐复杂的清规戒律)Pretentiouswaystaffassociatewitheachother(员工之间关系虚伪)Inflexiblewayofworking(工作方式死板)NeglectofcustomerneedsHighadministrationcostsWhatcanbedonetopromoteacompany’sculture?EncourageteamspiritCareforpeopleandtheenvironmentBetruetocustomersHoldspecialtrainingsessionsforitsstaffOfferarelaxed,open-planofficeatmosphereAttachgreatimportancetocareerdevelopmentofstaff,andproduceeducationalvideosandbrochures.Offerin-servicetrainingsessionstokeepthemwellinformedaboutlatestdevelopments,upgradetheirknowledge,improvetheirskillssothattheycanbebetteradaptedtothechangingnatureofwork.Implementaperformance-basedpayscheme.HomeworkCollectrelevantinformationonculture.PreviewUnit6b.ThankU4yourattendance!