银行对私业务柜面英语对话

建设银行银行对私业务柜面对话第一部分：大堂经理基本对话:（场景一）A:您需要什么服务吗？MayIhelpyou?B:是的。请问你们这儿兑换外币吗？Yes.Doyouexchangeforeignmoneyhere?A:是。我行经授权可以办理外汇兑换业务Yes.Ourbankisauthorizedtodealwiththeforeignexchangebusiness.B：你们银行可以兑换哪些币种？Whatkindsofcurrenciesdoyouchange?A：目前我行兑换八种货币，主要有美元、日元、港币、欧元、英镑等。Currently,wechangeeightcurrencies,namely,U.S.dollars,Japaneseyen,H.K.dollars,EuropeaneuroandPoundssterling,etc.B:您能告诉我今天的美元汇率是多少吗？Couldyoutellmewhattoday’sexchangerateforUSdollarsis?A:银行现钞买入价是每一百美元换672.55元人民币。Thecashbuyingrateis672.55RMBfor100dollars.B:我想换一些美元来支付我的一些费用。IwanttochangesomeUSdollarstocovermyexpenseshere.A:请跟我到2号外汇柜台办理业务。Pleasefollowmetotheforeignexchangecounter,thatis,counterNo.2.B:谢谢.Thankyou.（场景二）A：您需要什么服务吗？WhatCanIdoforyou?B：请问我的卡能在这里取钱吗？CanIdrawmoneywithmycardhere?A：您的卡可以在我行的自助存取款机上取钱，请跟我来。Youcandrawmoneybyusingourautomaticteller’smachine.Followme,please.（场景三）A：您需要什么服务吗？CanIhelpyou?B：我想从我的存折里取些钱Iwanttodrawsomemoneyfrommypassbook.A：请您先取号排队，在这稍等片刻，很快就到您了。Pleasetakeanumberandwaituntilyournumberiscalled.NewWords:1.Japaneseyenn.日元2.H.Kdollarsn.港币3.Europeaneuron.欧元4.Poundssterlingn.英镑5.exchangeraten.汇率6.cashbuyingrate现钞买入价7.countern.柜台8.automaticteller’smachine(ATM)自动柜员机9.passbookn.存折10.takeanumber取号Notes:1.MayIhelpyou?您需要什么服务？这是银行柜面人员及其他服务人员的招呼语。与此意思相同的不同达方式还有：CanIhelpyou?我能为您效劳吗？CanIdoanythingforyou?我能为您做些什么事吗？IsthereanythingIcandoforyou?需要我为您做点儿什么吗？WhatcanIdoforyou?您想办理什么业务？2.beauthorizedtodealwith…经授权可办理……业务3.coverone’sexpenses支付某人的费用第二部分：柜员基本对话:一、个人结汇业务（场景一）A:您想办理什么业务？WhatcanIdoforyou?B:我想兑换一些美元。今天美元兑人民币的汇率是多少？Yes.I’dliketochangesomeUSdollars.What’stoday’srateofUSdollarstoRMB?A:每一百美元兑672.55元人民币。It’s672.55RMBperhundredUSdollars.A:您要兑换多少？Howmuchwouldyouliketochange?B:总共200美元。200USdollarstotal.A:让我看一下您的护照好吗？Wouldyoumindshowingmeyourpassport?B:好的，给你。Hereyouare.A：请问美元兑换后人民币用途是什么？What’syourpurposeforconvertingU.S.dollarsintoRMB?B：用在旅游。Fortraveling.A:请稍候，我尽快为您办理。Pleasewaitamoment.Iwilldoitforyouassoonaspossible.A：收好您的护照、兑换水单、人民币现金，请核对。Hereisyourpassport,exchangememoandthecashinRMB.Pleasecheckit.B：没错。That’sgood.A：欢迎您再次光临。Hopetoseeyouagain.（场景二）若超过年度总额结汇，需要求境外个人出相关证明材料，以下为对话A：先生/女士，因为您今年结汇的金额超过5万美元，需要您出具相关证明材料？Sir/Madam,astheamountofyourforeignexchangesettlementthisyearisover50000U.S.dollars;youarerequiredtoshowustherelatedproofdocuments.B：需要哪些材料？Whichkindofdocuments?A：请问您兑换后人民币的用途是什么？Pleasetellmeyourpurposeforforeignexchangesettlement.（由于政策的不同，需要不同的表达方式）1、B:用来买车和装璜.Forcarpurchasinganddecoration.A:那需要买车和装璜的或发票。Inthatcase,thecontractorinvoiceforcarpurchasinganddecorationareneeded.B：哦，我没有带材料，可以通融一下吗？Oh,Ihaven’ttakenthedocumentswithme.Couldyoupleasedomeafavor?A；对不起，这是国家外汇管理局相关政策的规定，我们银行是必须要执行的，没有相关证明材料是不可以办理的。Sorry,accordingtotherelativepoliciesmadebyStateAdministrationofForeignExchange,ourbankcannotdothiswithoutrelateddocuments.B：明白了，我回去拿材料后再来办理。Isee.I’llgetthedocumentsandcomeherelater.A：好的，谢谢你的光临。Ok,thanksforcoming.2、B：付房屋的租赁费用。Forpayinghouseleasingfees.A：那需要房屋管理部门登记的房屋租赁合同、发票或支付通知Inthatcase,houseleasingcontracts,invoicesorpaymentadvicesregisteredwiththehouseadministrationdepartmentsareneeded.3、B：支付医药费。Forpayingmedicalexpenses.A：你需要给我医院的收费发票。Pleaseshowmethehospital’sinvoices.4、B：是付给学校的学费和杂费。Forpayingtuitionfeesandotherexpenses.A：那需要学校的收费证明.Inthatcase,theuniversity’sproofforcollectingfeesisneeded.B:好的，这是我的相关材料。Allright,thesearetherelateddocuments.A：我现在就为你办理，请稍候。I’lldoitforyourightnow,pleasewaitamoment.A：请问您兑换的人民币是取现金还是存储蓄？WhatareyougongingtodowiththeRMBexchanged?Towithdrawcashordepositatourbank?B：存在你们银行。Depositatyourbank.A：请问您在我行有储蓄帐户吗？Doyouhaveasavingsaccountatourbank?B：还没有。Notyet.A：我行有定活两便、通知存款、定期存款、活期存款，您喜欢哪一个？Weoffervariabletermdeposit,noticedeposit,fixeddepositandcurrentdeposit.Whichonewouldyoulike?B：活期存款。Currentdeposit.A：好的。我立刻就为您办理。(办理活期存款对话参考场景九)I’lldothatforyourightnow.A：收好您的护照、存折，兑换水单和材料，请核对。Hereareyourpassport,passbookexchangememoandthedocuments.Pleasecheckthem.B：没问题。Noproblem.（场景三）如果上述结汇单笔等值5万美元以上的，应将结汇所得人民币资金直接划转至交易对方的境内人民币账户,以下为对话：A:先生/女士，因为您结汇单笔等值在5万美元以上,我们需要把结汇人民币资金直接划转到您交易对方的人民币账户,根据您的发票（合同）上注明的情况，该结汇的人民币资金25.3万元将划转到收款人南京大学，收款银行为南京交行新街口分行,帐号是342105，请您核对一下?Sir/Madam,astheamountofyourforeignexchangesettlementisabove50,000U.S.dollars,wehavetotransfertheconvertedRMBfundsdirectlytoyourcounterparty’sRMBaccount.Accordingtoyourinvoice/contract,theconvertedfundsofRMB253,000willbetransferredtoNanjingUniversitywhosebankistheXinjiekoubranchofBankofCommunicationsandtheaccountnumberis342105.Pleasecheckit.B:不可以把结汇人民币资金存入我的梅花卡上吗?IsitpossibletodeposittheconvertedRMBfundstomyplumcard?A：对不起，这是外汇政策的要求，结汇人民币资金必须直接划转到您交易对方的人民币账户。Sorry,accordingtotheforeignexchangepolicies,theconvertedRMBfundsshouldbetransferreddirectlytoyourcounterparty’sRMBaccount.B：我明白了。那请将结汇的人民币划到交行新街口分行的南京大学。Isee.ThenpleasetransfertheconvertedRMBtoNanjinguniversity’sbank,theXinjiekoubranchofBankofCommunications.A:非常感谢您合作，收好您的护照、划款回单，兑换水单和证明材料，请检查一下。Thankyouverymuchforyourcooperation.Theseareyourpassport,slip,memoandproofdocuments.Pleasecheckthem.B：没错，谢谢你。Noproblem.Thankyou.A:欢迎你再次光临。You’rewelcome.（场景四）A:您需要什么服务吗？MayIhelpyou?（CanIhelpyou?/WhatcanIdoforyou?）B:我有200美元需要兑换成人民币。Iwanttoconvert200USdollarsintoChineseyuan.A:好的Allright.B:美元的汇率是多少？WhatistheexchangeratefortheUSDollar?A:今天的现钞买入价是每一百美元兑换627.55元人民币。您带护照了吗？Today’srateforcashpurchaseis627.55RMBfor100USdollars.Doyouhaveyourpassportwithyou?B:带了，给您。我能换多少人民币？Yes.Hereyouare.HowmuchRMBwillIget?A:让我算一下。200美元可以换1255.1元人民币。等一会您就能拿到钱Letmesee.200USdollarsmakes1255.1RMB.You’llreceivethemoneyinamoment.B:不着急。Nohurry.（Pleasetakeyourtime）A：请问美元兑换后人民币用途是什么？WouldyoumindtellingmeyourpurposeofchangingU.S.dollarsintoRMB?B：买一些生活用品。Tobuysomedailynecessities.A:这是现金、护照和外汇兑换水单。请核对一下。Hereisthecash、passportandexchangememo，Pleasecheckit.B:没错。Itiscorrect.A:顺便提醒一下，保管好您的兑换单，离开中国时您可以把未用完的人民币兑换成外币。Bytheway,keepyourexchangememosafe.YoumayconverttheunusedRMBbackintoforeigncurrencywhenyouleaveChina.B:我知道了，谢谢您的提醒。Isee.Thanksfortheinformation.A:不客气。Notatall.NewWords:1.passportn.护照2.exchangememon.兑换水单3.foreignexchangesettlement结汇4.proofdocuments证明材料5.contractn.合同6.invoicen.发票7.StateAdministrationofForeignExchange(SAFE)国家外汇管理局8.medicalexpenses医药费9.tuitionfees学费10.savingsaccount储蓄账户11.variabletermdeposit定活两便存款12.noticedeposit通知存款13.fixeddeposit定期存款14.currentdeposit活期存款15.counterpartyn.交易对方16.accountnumber帐号17.plumcard梅花卡18.slipn.回单19.dailynecessities生活用品Notes:1.I’d……=Iwould(should)……:我愿意……比Iwantto语气委婉。2.convert…into…把……兑换为……3.assoonaspossible尽快4.dosomebodyafavor此处意为帮某人通融一下5.accordingto根据例：Accordingtothesefigures,thecompanyisdoingwell.根据这些数字来看，这家公司经营得不错。6.Thankyouverymuchforyourcooperation.非常感谢您的合作。7.You’rewelcome.不用谢。这是回答对方道谢Thanks;Thankyou时的常用语。这里welcome作表语，意思为“不必感谢的”。类似的表达还有：Withpleasure.　别客气。It’smypleasure.　别客气。8.Nohurry/takeyourtime不急二、售汇业务(场景五)A：需要我为您提供什么服务吗？IsthereanythingIcandoforyou?B：是的。我要把人民币换成美元。今天购买美元的汇率是多少？Yes.IwanttoconvertRMBintoU.S.dollars.What’sthebuyingratefortheU.S.dollarstoday?A：现在每一百美元需要支付人民币698.50元.请问您的人民币的来源是什么？It’s698.50RMBperhundredU.S.dollars.WouldyoupleasetellingmethesourceofyourRMB?B：是我的工资报酬，大约有5.5万元人民币要换成美元。It’smysalary.I’vegotabout55,000RMBtoconvertintoU.S.dollars.A:好的，请您填写《南京银行因私购汇申请》，并且提供护照、劳务合同、收入清单和完税证明。Well,pleasefillinBankofNanjing’sapplicationformforpersonalpurchaseofforeignexchange.Andprovideuswithyourpassport,employmentcontract,incomestatementandtaxpaymentcertificate.B：这是我的护照、现金和相关证明材料。Herearemypassport,cashandtherelatedproofdocuments.A:我现在就为您办理。您的购买的美元是取现金还是存入活期/定期储蓄帐户？I’lldoitforyourightnow.DoyouwanttogettheU.Sdollarspurchasedincashorputthemoneyintoacurrent/fixedaccount?（分不同情况）1、B:我想存入活期储蓄帐户。I’dliketoputthemoneyintoacurrentaccount.A：您在我行有活期储蓄帐户吗？Doyouhaveacurrentaccountatourbank?B：还没有。Notyet.A：我给您先开立活期储蓄帐户，请填写开户凭条。I’llopenacurrentaccountforyou.Pleasefillintheapplicationform.B：好的Ok.A：这是您的存折、护照和外汇兑换水单。请核对一下。Hereareyourpassbook,passportandforeignexchangememo.Pleasecheckthem.B：非常感谢。Thanksalot.A：欢迎下次光临。Hopetoseeyouagain.2、B：我要拿现金。Iwanttowithdrawcash.A：请稍候，我这就为你办理。Pleasewaitforamoment.I’lldoitforyourightnow.A：这是您的美元、护照和外汇兑换水单。请核对一下。HereareyourU.S.dollars,passportandexchangememo.Pleasecheckthem.B：非常感谢。Thanksalot.（场景六）A：我能为您做些什么事吗？MayIhelpyou?B：我有当时兑换没有用完的3000人民币，现在需要在兑回美元，你们银行可以办理吗？I’vegot3000RMBunusedandwanttoconvertitbackintoU.S.dollars.Canyouchangeitforme?A：可以，请您提供护照和当时的兑换水单。Sure.Pleaseshowmeyourpassportandtheexchangememo.B：给你，今天的汇率多少？Hereyouare.What’stoday’sexchangerate?A：现在人民币698.50元可以买到100美元。请您稍候。Atpresent,therateis698.50RMBfor100U.S.dollars.Pleasewaitamoment.A：这是您的美元、护照和外汇兑换水单。请核对一下。HereareyourU.S.dollars,passportandexchangememo.Pleasecheckthem.B：没错。It’sok.A：再见，欢迎下次光临。Bye,seeyounexttime.NewWords:1.BankofNanjing’sApplicationFormforPersonalPurchaseofForeignExchange南京银行因私购汇申请书2.employmentcontract劳务合同3.incomestatement收入明细4.taxpaymentcertificate完税证明5.fillin(也作fillout)例：fillin/outanapplicationform填写申请书三、汇款业务（场景七）A：需要我为您提供什么服务吗？IsthereanythingIcandoforyou?B：我需要汇5000美元到美国。Iwanttoremit5000dollarstotheUnitedStates.A：护照可以给我看下吗？Pleaseshowmeyourpassport.B：可以。Sure.A：请您填写《境外汇款申请书》，在申请书上写清楚汇款人信息、收款人银行，收款人的名称和收款帐号，并填写交易附言以及费用承担方式。Pleasefillintheapplicationformforoverseasfundstransfer.Andclearlywritedowninformationoftheremitter,beneficiary’sbank,nameofthebeneficiaryandbeneficiary’saccount.Thepostscriptaswellasthefeepaymentmethodsshallalsobestated.B：你行汇款的费用是多少？Howmuchdoesitcost?A：汇款邮电费每笔100元，手续费分四种情况：Thepostageis100yuan.Andtheservicechargevariesaccordingtofourdifferentsituations.第一种是在境外汇款申请书71A栏选择SHA：手续费为汇款金额的1‰，最低CNY50元，最高CNY1000元。First,ifyouchooseSHAunderitem71Awhenfillingintheapplicationformforoverseasfundstransfer,theservicechargeis1‰,theminimumchargeis50yuanwhilethemaximumchargeis1000yuan.第二种是在71A选择OUR，手续费在SHA基础为另加收USD20，[在其他币种情况下，HKD200（汇款币种为HKD），JPY5000，EUR30，AUD20、CAD20，GBP20]Second,ifyouchooseOURunderitem71A,theservicechargeisbasedonSHAplus20U.Sdollars.(Inthecaseofothercurrencies,theservicechargeisHKD200，JPY5000，EUR30，AUD20、CAD20，GBP20respectively.)第三种是在71A选择BEN，邮电费和汇款手续费由收款人承担。您的汇款金额减去邮电费和汇款手续费后汇给收款人。Third,ifyouchooseBENunderitem71A,thepostageandservicechargewillbepaidbythebeneficiary.Thetotalamountdeductedbypostageandservicechargewillberemittedtothebeneficiary.第四种是选择全额到帐，就是您的美元资金没有任何扣费，收款人能全额收到资金。如果您选择全额到帐的方式，请在交易附言兰写明全额到帐，费用为在SHA基础为另加收USD40。Fourth,ifyouwantthemoneyremittedtoarriveinfullamount,thatis,thebeneficiarycanreceivethefundsinfullamount.Inthiscase,pleasenotethatyouwantthemoneyremittedtoarriveinfullamount;theservicechargeisbasedonSHAplus40U.S.dollars.B：那我选择费用为SHA方式，这是我的护照、现金和《境外汇款申请书》。I’dliketochooseSHA.Herearemypassport,cashandtheapplicationformforoverseasfundstransfer.A：请稍等，我立刻为您办理。Pleasewaitamoment.I’lldoitforyouatonce.B:非常感谢。Thankyouverymuch.A：请收好您的护照和汇款回单，希望您下次光临。Hereareyourpassportandslip.Hopetoseeyouagain.（场景八）若汇款当日超过1万美元现钞，需要求境外个人出相关证明材料，以下为对话：A：先生/女士，由于您的汇款金额是现钞2万美元，按照要求需要您提供海关签章的〈〈中华人民共和国海关进境旅客行李物品申报单〉〉或您原存款银行的外币现钞提取单据才可以办理。Sir/Madam,asyouremit20000U.S.dollarsincash,you’rerequiredtoprovideuswithyourChinaCustomsBaggageDeclarationFormforIncomingPassengerssignedbytheCustomsortheforeigncurrencywithdrawalslipissuedbyyouroriginalbankofdeposit.B：这是我的原存款银行的外币现钞提取回单，你看可以吗？Hereistheforeigncurrencywithdrawalslipfrommyoriginalbankofdeposit.Isitok?A：我看看，没问题，我这就为您办理。Well,it’sok.I’lldoifforyourightnow.B：多谢。Thanksalot.NewWords:1.remitv.汇款2.ApplicationFormforOverseasFundsTransfer境外汇款申请书3.remittern.汇款人4.beneficiaryn.收款人5.postscriptn.附言6.postagen.邮电费7.servicecharge手续费8.minimumadj.最小9.maximumadj.最大10.ChinaCustomsBaggageDeclarationFormforIncomingPassengers中华人民共和国海关进境旅客行李物品申报单11.foreigncurrencywithdrawalslip外币现钞提取单据四、储蓄存款业务（场景九）A:您需要什么服务吗？MayIhelpyou?B:是的。请问我可以在这里开什么样的账户？Yes.WhatkindofaccountscanIopenhere?A:我们通常对个人提供活期存款账户和定期存款账户。Usuallyweoffercurrentaccountsandfixedaccountsforindividuals.B:我想开一个活期存款账户，存3000元人民币。Ipreferacurrentaccountanddeposit3000yuan.A:您带护照了吗？Doyoutakeyourpassportwithyou?B:带了。给您。Yes.Hereitis.A：请您填写储蓄开户凭条，选择您要的储种。Pleasefillintheslipforopeninganaccountandchoosethekindofdepositthatsuitsyou.B：好的。Ok.A:我现在就为您办理。Iwillopentheaccountforyourightnow.A：请您核对储蓄存款凭条，并签字。Pleasechecktheslipandsignyourname.A：请收好您的存折和护照，期待您的下次光临。Hereareyourpassbookandpassport.Hopetoseeyouagain.B:非常感谢。Thankyouverymuch.（场景十）A：需要我为您提供什么服务吗？IsthereanythingIcandoforyou?B：我可以用现金在这里交水费吗?CanIpaywaterexpenditureincashhere？A:对不起,我行现在只可以用现金交煤气费和电费,但您可以办理结算户存折或梅花卡交纳各种费用,包括水电费、煤气费和电话费、移动话费等，我行代扣代缴，非常方便。Sorry,atpresent,ourbankonlyallowscustomerstopayincashfortheirgasaswellaselectricitycharges.Butyoucanuseyourpassbookforsettlementoruseyourplumcardtopayforallkindsoffeeswithwater,gasandphoneaswellasmobilechargesincluded.Ourbankwilldeductthefeesforyou.It’sveryconvenient.B:我申请梅花卡。I’dliketoapplyforaPlumCard.A.首先你要填个人结算帐户申请书，在客户确认栏进行签字。First,youshallfillinanapplicationformforpersonalsettlementaccountandsignonthecustomerconfirmationcolumn.A：然后再填写委托代缴业务申请表，在您所选的缴费项目打勾，并填写相应的用户号码，在签字确认。Thenyoushallfillintheapplicationformforfeesdeductionandticktheitemsyouwanttochooseaswellaswritedownthecorrespondingcustomer’scode.Finally,youshallsignyournameforconfirmation.B：你看我填的正确吗？Couldyoucheckitforme?A：在这里要签字。Youshallsignyournamehere.B:好的。Ok.A：把护照递给我好吗？Couldyoupleaseshowmeyourpassport?B：Hereyouare.给您。A：我这就为您办理，您最好在梅花卡里存些钱以便于代扣代缴费用。I’lldoitforyourightnow.You’dbetterdepositsomemoneyinyourplumcardsothatwecandeductfeesforyoufromthecard.B：那我存500元人民币在梅花卡里，给你现金。ThenI’lldeposit500yuaninmyplumcard.Here’sthecash.A：一切都好了，请您收好回单、护照和梅花卡，再见。Everythingisok.Hereareyourslip,passportandplumcard.Bye.（场景十一）A：需要我为您提供什么服务吗？IsthereanythingIcandoforyou?B：我想把6000美元现钞存在存折上。Iwanttodeposit6000U.S.dollarsincashonmypassbook.A：您需要提供海关签章的〈〈中华人民共和国海关进境旅客行李物品申报单〉〉或您原存款银行的外币现钞提取单据给我。YoushallprovideuswithyourChinaCustomsBaggageDeclarationFormforIncomingPassengerssignedbytheCustomsortheforeigncurrencywithdrawalslipissuedbyyouroriginalbankofdeposit.B：这是我入境时的海关申报单，你看可以吗？HereistheCustomsDeclarationFormI’vegotwhenenteringthecustoms.Isitallright?A：我看看，您在入境时申报1万美元的现金，可以的。Letmecheckit.Youhavedeclared10,000U.S.dollarsincashwhenenteringthecustoms.It’sok.A：请给我您的护照。Pleaseshowmeyourpassport.A：请您在存款凭条上进行确认。Pleasesignonthedepositslip.A：请收好您的存折和护照，检查一下。Pleasecheckyourpassbookandpassport.B：没问题,非常感谢。Noproblem.Thanksalot.NewWords:1.openanaccount开户2.waterexpenditure水费3.gascharges煤气费4.electricitycharges电费5.columnn.栏目6.ticktheitems在选项上打勾7.coden.号码8.confirmationn.确认9.CustomsDeclarationForm海关申报单10.noproblem没问题五:储蓄取款业务（场景十二）A：上午/下午好，先生/女士，我能为您做些什么事吗？Goodmorning/afternoon,sir/madam,whatcanIdoforyou?B：我想取钱，在卡上取2300元。Iwanttowithdraw2300yuanfrommycard.A：请输您的密码。Pleaseenteryourpassword.A：在取款凭条请签字确认。Pleasesignontheslip.A：这是您的卡和现金，请核对一下。Hereareyourcardandcash.Pleasecheckthem.B：好的。Ok.（场景十三）A：我能为您做些什么服务？CanIhelpyou?B：我要在折子上取1.2万美元。Iwanttowithdraw12,000U.S.dollarsfrommypassbook.A：先生/女士，由于您取款超过1万美元，您可以有两个选择，一个方案是您凭护照和提钞用途证明向当地外管局进行报备，外管局审核后会给您出具《提取外币现钞备案表》，您凭《备案表》和护照可以取现金1.2万美元。另一个方案是今天先取一部分,比如7000美元,明天在取5000美元。Sir/madam,asyouhavewithdrawnmorethan10,000U.S.dollars,you’llhavetwochoices.YoucandeclareandregisterwiththelocalSAFEwithyourpassportandaproofforyourpurposeofwithdrawing.SAFEwillprovideyouwitharegisterformofwithdrawingforeigncurrenciesincashOryoucanwithdrawpartofthemoney,say7000U.Sdollarsandwithdraw5000U.Sdollarstomorrow.B：我今天取8000美元，剩余4000美元明天再取。I’llwithdraw8000U.Sdollarstodayandwithdrawtheremaining4000U.Sdollarstomorrow.A：可以的，请输您的密码。That’allright.Pleaseenteryourpassword.A：请您在取款凭条请签字确认。Pleasesignontheslip.A：这是您的存折和现金，请核对一下，期待您下次光临。Hereareyourpassbookandcash.Pleasecheckthem.Hopetoseeyouagain.B：再见。Bye.六、其他业务（一）、密码挂失（场景十四）A:您想办理什么业务？CanIhelpyou?B：我的银行卡密码忘记了Iforgotthepasswordformycard.A：那您需要将您的密码挂失Thenyoushallreportandcancelit.B：好的Ok.A：请出示您的护照，今天挂失，明天重置密码。挂失手续费10元。Pleaseshowmeyourpassport.Thepasswordiscancelledanditwillberedeemedtomorrow.You’llbecharged10yuan.A：请在挂失单上签字Pleasesignontheslip.A：收好您的护照、挂失单。明天请本人携带护照和挂失单前来我行办理密码重置业务。Hereareyourpassportandslip.Pleasetakeyourpassportandslipwithyouwhenyouarecomingforredeemingyourpasswordtomorrow.B：谢谢Thanks.A:不客气You’rewelcome.（二）、卡（存折）挂失（场景十五）A:您想办理什么业务？WhatcanIdoforyou?B：我的银行卡（存折）丢了Ilostmycard/passbook.A：那您需要将您的卡（存折）挂失Thenyouhavetoreportandcancelyourcard/passbook.B：好的Ok.A：请出示您的护照，今天挂失，七天之后重新办卡（存折）。挂失手续费10元。Pleaseshowmeyourpassport.It’llbecancelledtoday.Anewcard/passbookwillbeopenedaftersevendays.There’sa10yuanchargeforthis.A：请在挂失单上签字Pleasesignontheslip.A：收好您的护照、挂失单。七天后请本人携带护照和挂失单前来我行办理补卡（存折）业务。Pleasecheckyourpassportandcancellationslip.Pleasetakeyourpassportandcancellationslipwithyouwhenyouarecomingforreopeningthecard/passbooksevendayslater.B：谢谢Thanks.A:不客气You’rewelcome.（三）、换零钞业务（场景十六）A:您想办理什么业务？CanIhelpyou?B：我想换些零钱Iwanttogetsomechanges.A：请问您需要换些什么面额的？Inwhatdenominations?A：这是您的现金，请核对一下。Hereyouare,pleasecheckit.B：谢谢Thanks.A:不客气，欢迎再次光临。You’rewelcome.Hopetoseeyouagain.NewWords:1.passwordn.密码2.remainingadj.剩下的3.reportandcancel挂失4.redeemv.重置5.denominationn.面额例：coinsofmanydenominations不同面额的硬币6.7.8.9.（注：本资料素材和资料部分来自网络，供参考。请预览后才下载，期待你的好评与关注！）10.11.12.13.