2012年山东省职业院校技能大赛 中职组现代服务比赛英语口语试题类型

2012年山东省职业院校技能大赛 中职组现代服务比赛英语口语试题类型 2012年山东省职业院校技能大赛 中职组现代服务比赛英语口语试题类型 一、 题型一 中译英 (一)中式铺床 1(这是239房间，我想加一个枕头。 2(您可以在房间直拨国际长途。 3(我们提供快洗服务，加收50%的额外费用。 4(对不起，请问有没有要洗的衣服, 5(好像电话有问题。 6(2135房间的浴缸坏了，请派人来修理一下好吗, 7(我想要一个转换插头。 8(这是8976房间，请送一个电熨斗。 9(我想要一个客房送餐服务。 10(客房里有小冰箱。 11(我的房间现在还没打扫过，已经12点了。 12(请接受我代表酒店向您道歉。 13(我房间的电视图像不清楚。 14(这件毛衣要用冷水手洗。 15(在房间上网是免费的。 16(房间有保险箱。 17(这个房间是海景房。 18(这是您房间的钥匙，我们的行李员会带您去房间。 19(我来取您要洗的衣服。 20(酒店为客人提供免费的擦鞋服务。 21. 我们总是按照早做房。 22. 别担心。我们肯定能马上修好。 23. 我一定立即处理这件事。 24. 您要拨对方付费电话还是拨自己付费电话, 25. 您喜欢什么房间，是高级套间还是经济房间, (二)中餐宴会创意摆台 1(您一共有几个人用餐, 2(请问您预订的用餐时间是什么时候, 3(请问以谁的名义预订, 4(您愿意吃西餐还是中餐, 5(您喜欢坐哪个位置, 6(这个餐桌的位置可以吗, 7(抱歉让您等这么久。 8(您现在点菜吗, 9(对不起。我马上去给你催一下你的菜。 10(您想喝什么酒, (这是菜单。服务员马上就来。 11 12(给您再添点米饭好吗, 13(餐厅现在客满。但我们可以在20分钟以后安排您入座。 14(值班经理马上就来。 15(我们会尽快给您答复。 16(对此造成的不便，我们非常抱歉。 17(您能告诉我事情的详细经过吗, 18(您是用信用卡还是现金结算, 19(先生，您的桌子已经准备好了。请您随我来，好吗, 20(意大利餐厅在饭店二层。 21. 您认为中国菜怎么样, 22. 我要一个煮老的鸡蛋。 23. 我要一客水果沙拉。 24. 建议为在座的客人的健康干杯。 25. 您认为这个汤可口吗, (三)西餐宴会创意摆台 1(这是西餐厅，能为你服务吗, 2(您来点俱乐部三明治吗, 3(您的牛排是要全熟的还是三分熟的, 4(我想来杯加冰的威士忌。 5(你要甜点心吗, 6(你们有什么样的馅饼, 7(先生，您还要点什么吗, 8(请问现在可以结账了吗, 9(您准备把费用记到您的饭店总账上吗, 10(对不起， 您不能在这里签单。 11(您早餐想吃点什么, 12(你们的大陆式早餐都提供些什么, 13(我想坐在角落里的那张桌子，你能给我安排一下吗, 14(请问您怎么付钱, 15(晚餐要不要来点葡萄酒, 16(能不能给我们推荐点好的酒, 17(您需要看菜单吗, 18(我可以点与那份相同的餐吗, 19(您先来点什么, (坐出租车从酒店到机场大约需要30分钟。 20 21. 您喜欢怎样做的牛排/鸡蛋? 22. 我建议您配牛排喝红酒。 23. 我们供应欧陆式早餐和美式早餐。 24. 我们供应很多种点心，请自便。 25. 为我们的友谊干杯。 二、题型二 英译中 (一)中式铺床 1(Housekeeping, may I come in? 2(When would you like me to clean your room? 3(Good evening. May I do the turn-down service for you now? 4(I need one more pillow please. 5(The air-conditioner doesn’t work.( 6(We'll dry-clean the dress. 7(When can I have my laundry back? 8(Do you prefer your laundry by express service or returned on same-day? 9(The indemnity shall not exceed ten times of the laundry charge. 10(The water tap was dripping all night long. 11(If you have any problems or requests, please don’t hesitate to let us know. 12(Please deposit your money, jewels and other valuables in the hotel safe. 13(Sorry to have caused you so much trouble.( 14(I assure you it will never happen again. 15(Please keep your room key with you all the time in case you need it when you sign your bills. 16(You can make a long distance call from your room. 17(Local calls made from the hotel room are free of charge. 18(Here’s a letter for you, Mr. White. 19(The business hours are from 9:00 a.m. to 10:00 p.m. 20(Is it possible to rent a bike in the hotel, 21. I'd like to have the collar and sleeves of my shirt starched, please. 22. All deliveries will be made before then. 23. The room is cleaned every day. 24. The rooms were completely decorated last month. 25. We ought to get everything ready before the guests come. (二)中餐宴会创意摆台 1(The minimum charge for a private room is 200 Yuan per person. 2(Here is your card and invoice. 3(I want a table with a view of the garden. 4(May I have a print of your credit card? 5(You reserved a table for two by the window. 6(Would you like the table by the window? 7(We will have you seated as soon as we get a free table. 8(What kind of cuisine do you serve in your restaurant? 9(What’s your recommendation for us? 10(Would you like to try our House Specialty? 11(It looks good, smells good and tastes good. 12(There is a street where the local food is served. 13(We will change you to non-smoking area. 14(How long does it take from here to the airport? 15(Could you give us a brief description of the Chinese food? 16(How long do you think we will have to wait? 17(Beggar’s Chicken is one of the most famous dishes of Hangzhou. 18(Would you care for a drink before you order, sir? 19(We’d like to have some good dishes of Chinese characteristics. 20(The total amount is one hundred and eighty Yuan. 21. We have a bottle of wine that has been preserved for twenty years. 22. You might have a taste of Shaoxing wine. 23. Try the green crab if you don't mind. 24. How do you like the fish cooked this way? 25. I'm afraid it's against the hotel's regulations. (三)西餐宴会创意摆台 1(How would you like your steak cooked? 2(Would you like your steak well done or rare? 3(I’d like a cup of whisky on the rock. 4(If you need ice cube, please contact Housekeeping. 5(You can try our new Thai style food. 6(You can book the tickets in the business center. 7(Is there a Muslim restaurant nearby, 8(I would like a cup of tea with a slice of lemon，please. 9(The Reception Desk is straight ahead( (What would you like to go with your steak? 10 11(Excuse me, could you tell me the way to the Great Wall? 12(You can go to the railway station by subway. 13(It is about 20 minutes’ drive from Tiananmen Square to the National Stadium. 14(Here is the menu and the wine list. Would you like to order an aperitif? 15(Do you fancy a starter? 16(Could you tell me how to use chopsticks? 17(By the way, what is this thing under the chopsticks? 18(I’ve never had any food as delicious as this. 19(Would you like to see our cake selection? 20(Have you decided on anything, Madam? 21. I like my tea rather sweet, but my husband prefers his without sugar. 22. We look forward to having you with us tonight. 23. This table must have been reserved. 24. Many guests give high comments on the wine. 25. This is our chef's recommendation. 三、题型三 情景对话 (一)中式铺床 1(If the guest wants to make an international call, how would you tell him? (Dial 9(or other number) first and then your country code, city code and the number you want.) 2(If the guest comes to you and says he/she can not open the door, what would you do? (I would go with him to his room to have a check. And have his key changed if necessary) 3(When the guest asks you to take her clothes for laundry by phone, what would you say? (I will pick up your laundry soon and ask:“May I have your room number?”) 4(When you are going to clean the room for the guest, and the guest tells you it is not convenient for him now, what would you do? (I’ll ask the guest when it will be convenient and note it down in the logbook.) 5(When the guest calls the housekeeping service center, and wants an extra pillow, what would you say? (We will send one to you immediately, and may I have your room number?) 6(If the guest calls the housekeeping service center, and says he/she is very cold, how would you do? (I’ll tell the guest there is a blanket or quilt in the closet, or I’ll send him/her an extra blanket or quilt.) 7(When you are going to make turn-down service for the guest, but the guest is working, what would you do? (I would ask the guest if it is ok to do now, if not, when it will be convenient.) 8(If the guest calls the service center and says the bulb in his room is broken, what would you do? (I’ll apologize to the guest and tell him/her the electrician will be there soon.) 9(How would you introduce your guestroom to the guest? (I would tell the guest about the equipment, the views, the service guide, and security of the guestroom) 10(If the guest comes to tell you that his room is smoky and he wants to change it. But you do not have another room available. What would you do to solve the problem? (At first I would apologize for it and then explain the situation to him and help him get rid of the smell by opening the window and cleaning the air.) (二)中餐宴会创意摆台 1(You are the waiter/waitress, and you want the guest to sign the bill, what should you say? (Would you please sign the bill, sir/madam?) 2(What would you say to the guest if you want to confirm his/her reservation? (May I confirm your reservation, sir/madam?) 3(What would you say to confirm the guest’s order? (May I repeat your order now?) 4(What is “Mapo Tofu”? (Mapo Tofu is spicy bean curd, and it is a classical Chinese dish.) 5(When a guest calls to reserve a private room for dinner, what information do you have to know? (I have to know the date and time for the reservation, how many persons, and if there is any special requirement) 6(If the guest made a complaint about the dish, how would you do? (I would apologize to the guest, find out the reason, and change the dish or give him discount according to the situation.) 7(How would you introduce your restaurant to the guest? (I would tell the guest the business hours of the restaurant, the specialty, the popular dishes, the taste and so on.) 8(How would you introduce your restaurant to the guest? (I would tell him about the business hours, the specialties, and the special programs and so on) 9(When the guest finishes his dinner, and you want to know his suggestion, what would you say? (I would ask the guest whether he has enjoyed the dinner or whether there is anything the hotel can do to improve.) 10(If the guest wants to have something which your restaurant doesn’t have, what would you say to him? (Sorry sir. This is not available in our restaurant. But can I suggest some ...?) (三)西餐宴会创意摆台 1(After the guest pays the bill, and you want to express your good wishes, what would you say? (Thank you for your having chosen our restaurant and have a good time staying in our hotel.) 2(If the guest wants to know the business hours for breakfast, what would you say? (The breakfast is served from 6:00 am to 10:00 am) 3(If you learned that the guest would leave the hotel very early next morning. What suggestion would you give him? (I would suggest him to have his bills paid in the night in case there is hurry in the morning.) 4(What would you say to someone who walks into your restaurant for a meal? (Welcome to our restaurant. Do you have a reservation?) 5(When the guest orders the beefsteak, what do you have to pay attention to? (How would the guest like it done: well done or rare.) 6(If you find that the guest leaves the restaurant without paying his bill, what would you do? (I would go and politely tell him that he has forgotten to pay his bill.) 7(If the guest comes to the Western Restaurant for Chinese food, what would you do? (I would say sorry to him and tell him where to go to have Chinese food.) 8(If the restaurant is full when the guest comes, what would you say to the guest? (I would say “we are very sorry, but there is no seat available at the moment. Could you please just wait for a moment?”) 9(If the guest takes out his cigarette and starts smoking in a non-smoking area in the restaurant, what would you do? (I would go to him and politely tell him that this is a non-smoking area and ask him to smoke in the smoking area.) 10(While you are on duty, what would you say if the guest invites you to a drink? (I would tell him that I am working. So I’m not supposed to accept the guest’s invitation. But I would thank him all the same.)