一封投诉信

一封投诉信 　　A Letter of Complaint 　　汉浯提示：你在某公司购买了一台微机，由该公司人员负责送货。开箱后发现有损坏。请写一封投诉信给该公司有关人员，表明你的立场及要求。 　　[写作导航]先开门见山点明写信的目的;第二段描述事情的经过和结果;第三段提出解决问题的办法;最后表达希望问题能得到解决的愿望。 　　[范文] 　　June 8, 2003 　　Dear Customer Service Representative, 　　I am writing to comp[ain about the bad delivery service of your company. 　　The IBM Desktop computer we ordered from your store two weeks ago finally arrived yesterday. There were not any signs of damage to the packing case at all, but when we opened it, we found, much to our surprise, that the back cover had been cracked and the screen had been scratched. 　　In view of this, I have decided to make a formal complaint against your delivery service. I sincerely hope that you will replace this computer as soon as possible. If this is not possible, I will have no alternative but to insist on a full refund. 　　I would appreciate anything you can do to help us in this matter. 　　Yours truly,