行李寄存程序

行李寄存程序 东 莞 御 景 湾 酒 店 酒 店 制 度 与 程 序 ROYAL LAGOON HOTEL DONGGUAN HOTEL POLICY & PROCEDURE Subject : Procedure of Baggage Storage Policy No.政策号: No. Of Pages 主 : 行李寄存的程序 页数:1 RLHPP-FO-C007 Issuing Department 分发部门: Concerned Department Front Office Dept. 前厅部 有关部门: Revised on 修改日期: Issued on : Oct.10.10 发行日期:2001年10月10日 Prepared By 起草: Approved By 批准: Approved By批准: Deputy General Manager General Manager Executive Assistant Manager/Rooms 行政助理经理/客务 副总经理 总经理 Procedure: 程序: 1. Ask the guest for the period of storage. 询问客人行李需寄存的时间; 2. Double checks the name and the room number of the guest by the computer before issuing the storage receipt. 在接受行李寄存以前在电脑上重复检查客人姓名、房间号码; 3. Guest’s name, room number , number of pieces, date of storage and the signature of the guest must be obtained on the storage receipt. 接受行李寄存的时候，要询问客人的姓名、房间号码、行李件数以及行李寄存的期限， 并让客人签名; 4. All stored baggages must be put on a baggage tag with the guest’s name and the room number. 所有寄存的行李必须贴上署有客人姓名及房号的行李标签; 5. Ties up the store baggages by a nylon rope with clasp and puts them in a designated area. 将行李用尼龙绳系紧，然后放到指定的地方; 6. A ‘Fragile’ sticker must be stacked on the breakable items and handles with care. 如果是易碎品，就贴一个“易碎”的标签在上面并小心轻放; 7. When guest comes to claim the storage , Bell Captain must obtain the guest’s signature and the receipt from the guest . If the guest has lost his receipt, kindly asks the guest to present his passport and makes a photocopy for reference and the signature of the guest is also required before releasing the storage. 如果客人前来认领行李，行李生领班要得到客人的签名及收条。如果客人的收条丢了， 就要求客人出示他的护照并复印一份，同样要客人签名，然后再放行李; 8. Bell Captain must fill in the storage record and keep the receipt for reference after returning the storage to the guest. 在归还客人寄存的行李以后，行李生领班必须填好行李寄存记录，并收好客人的收条;