零售业英语

零售业英语 [by:喜欢rrting.com，请把rrting.com告诉你QQ上的5位好友，多谢支持～][00:00.00] 人人听力网(rrting.com)English for Retailing[00:06.64]零售业英语 基本接待会话 [00:13.27]Part 1. 接待[00:14.64]接待[00:16.01]1.What can I do for you?[00:18.14]1.有什么能效劳的吗?[00:20.27]S:Good morning,sir.What can I do for you?[00:22.65]先 生,早安,有什么能效劳的吗?[00:25.03]C:I'm just browsing around. S:Please take your time.[00:27.81]我只是随便逛逛. 那么请慢慢看.[00:30.59]2.Are you looking for something?[00:33.11] 2.你要找些什么吗?[00:35.63]S:Are you looking for something?Madam?[00:37.46] 你要找些什么吗?小姐?[00:39.29]C:Well,yes.I just wonder whether you have tie rack here.[00:42.42]是的,我正想问你们有没有领带 架.[00:45.56]S:Certainly,madam.Would you mind coming over here?[00:48.04]当然有, 小姐,请往这边走[00:50.52]3.Pardon me[00:52.30]3.请再说一遍[00:54.07]S:Good morning,sir.May I help you?[00:56.40]早晨好,先生. 我能效劳吗?[00:58.72]C:I want a telephoto lens.Do you have one here?[01:01.81]我想要一个远摄镜头,你们有 吗?[01:04.89]S:Pardon me. C:I want a telephoto lens.[01:07.60]请你再说一遍.我想要 一个远摄镜头.[01:10.32]S:I'm sorry,I don't understand.Just a moment,please.[01:13.40]对不起,我听不明白,麻烦你等一下.[01:16.49]4.Good morning,Miss Bruce.The same as usual?[01:19.41]4.早安,布鲁斯小姐,照惯例 吗?[01:22.34]S:Good morning,Miss Bruce.A loaf of brown bread as usual?[01:25.42] 早安,布鲁斯小姐.跟往常一样要一条面包吗?[01:28.50]C:Yes,please,Amy.Here's your money.[01:30.92] 对,爱美,这是货款.[01:33.34]This is my friend Jenny. Would you give her a cheese cake?[01:36.30]她叫珍妮,是我的朋友,请给她一个芝士蛋糕好 吗?[01:39.27]I highly recommended it to her.[01:41.20]我曾大力推荐她要这 个.[01:43.13]S:An excellent choice!Our cheese cakes are very famous.[01:46.31]明 智的选择,我们的芝士蛋糕是很有名的.[01:49.48]5.Our business time is from...to...[01:52.81]5 我们的营业时间是...[01:56.14]C:I've got an appointment today,but I'm leaving tomorrow afternoon.[01:59.17]我今天有一个重要的约会,但明下 午便要离开.[02:02.20]Do you think I have enough time to buy souvenirs?[02:04.79]你认为我有足够时间选购纪念品吗?[02:07.37]S:Sure,sir.We open at nine o'clock sharp in the morning.[02:10.34]当然有,先生.我们早上九时正开始营业.[02:13.30]You can bring along your luggage and do your shopping here.[02:15.72]你只要带着行李来购物 便成了.[02:18.14]We'll be more than happy to serve you.[02:20.06]我们非常乐意为你 服务.[02:21.98]Besides,it's near the airport here.[02:24.16]再者,这里离机场挺 近.[02:26.34]C:That's great!Thanks a lot.See you tomorrow.[02:28.91] 那太好了!谢 谢你,明天见.[02:31.48]6.Would you please wait for a while?[02:33.81]6 请等一会儿 好吗?[02:36.13]C1:Can you tell me how to use it?[02:38.01]你能告诉我怎样用这个 吗?[02:39.90]S:Sure,madam. C2:(Looks at the salesgirl impatiently)[02:41.28]当然 可以,夫人.(不耐烦地盯着售货员)[02:42.66]S:I'm sorry,sir.Would you please wait for a while?[02:45.24]对不起,先生,请稍等一会好吗?[02:47.81]I'll be with you as soon as possible.[02:49.74]我会尽快为你服务.[02:51.68]Part 2 展示商品[02:53.05]展示商品 [02:54.42]1.Please take a look at this.[02:56.60] 1,请看看这个[02:58.78]S:Please take a look at this pair of earrings.They are the latest style.[03:01.72]请看看这 对耳环,是最新的款式.[03:04.66]C:I prefer that pair.Can I have a look at them?[03:07.14]我较喜欢那对,我可以看看吗?[03:09.62]S:Sure,here you are.[03:11.36]当然可以.[03:13.10]C:Hm...they don't look good on me.Can I try that pair?[03:16.52] 唔...我戴这对不好看,我可以试那对吗?[03:19.94]S:Certainly,I think this pair suits you most.[03:22.62]当然可以,我认为这对最适合你.[03:25.30]C:I agree.I'll take them.[03:27.37]我也这么认为. 就买这对吧.[03:29.45]2.Let me show you.[03:31.42]对 话2 让我示范一次[03:33.39]C:What's this? S:This is a new tin opener.[03:35.88]这 是什么? 这是新型的开罐器,[03:38.36]It can open a tin more quickly and safely.[03:40.63]能更快速安全地打开罐头[03:42.90]C:I see.It sounds intersting.How does it work?[03:45.33]原来如此,似乎很有趣,怎样使用的呢?[03:47.76]S:Let me show you...[03:49.29]让我演示给你看...[03:50.82]Part 3 推荐货品[03:52.20]推荐货品 [03:53.59]1.Do you have a particular brand in mind?[03:56.25]你确定要哪个牌子的了 吗?[03:58.92]C:Can you give me a sixty-minute cassette tape?[04:01.24]给我一盒六 十分钟的录音带好吗?[04:03.57]S:Do you have a particular brand in mind?[04:05.55]你确定要哪个牌子的了吗?[04:07.54]C:TDK,please. S:Certainly,madam.Here is one.[04:10.36]请给我TDK. 好的,小姐,这就是了.[04:13.18]2.What's your budget?[04:15.10]对话2 你的预算是多少?[04:17.02]C:I want to buy a video camera,but nothing too expensive.[04:19.70]我想买一部摄录机,但不要太贵的.[04:22.37]S:What's you budget,sir? C:Around ten thousand dollars.[04:25.20]你打算要多少钱的呢,先生? 约一万元左右吧.[04:28.02]S:Then you could buy a very good one...[04:29.99]那么你 已经可以买到一部很好的了...[04:31.96]3.May I recommend this[04:34.14]对话3 我能 否推荐这个?[04:36.32]C:Do you have alarm clocks with loud alarms?I always oversleep.[04:39.51]你有没有响亮的闹钟? 我经常会睡过头.[04:42.70]S:May I recommend this one madam?It has a double-ring system.[04:45.78]我推荐这个,夫人它 有双重的响闹功能,[04:48.86]It will ring again five minutes after you've pressed the button [04:51.89]你按下按钮五分钟后又会再响,[04:54.92]and frankly speaking,the noise is intolerable.[04:57.30]而且老实说,那声音实在令人无法忍 受.[04:59.68]4.Would you like to try it on?[05:01.86]4 要试穿这个 吗?[05:04.04]C:It's a nice skirt.[05:05.71]这条裙子很漂亮呀![05:07.38]S:Would you like to try it on,madam?[05:09.12]你要试穿吗,夫人?[05:10.86]I'm sure it will look good on you.[05:12.69]我肯定你穿它会很好看.[05:14.51]C:O.K.I'll try a size 9.[05:16.89]好的,给我9码的.[05:19.27]S:Here you are,madam. Maybe you could take this belt with you.[05:22.09]这条就是,夫人或许你可以连腰带一起试.[05:24.91]It matches well with the skirt.The fitting room is over there.[05:27.73]它跟这条裙子 相衬极了.试衣室在那边.[05:30.55]5.I'm sorry,we don't have this.Would you prefer that.[05:33.73]5.对不起,我们没有这个,另一个可以吗?[05:36.90]C:Can I have a pack of CK cigarettes?[05:39.12]给我一包CK香烟吗?[05:41.34]S:I'm sorry,sir,we don't have CK.[05:43.77]对不想,先生,我们没有CK,[05:46.20]Would you prefer Benson?It's milder than CK.[05:49.04]Benson可以吗?它比CK淡一点.[05:51.87]C:O.K.I'll try that.[05:53.59]好的,我试试吧.[05:55.32]6.Would you want something else?[05:57.60]6.还买别的东西吗?[05:59.89]C:I'll take this.[06:01.42]我要这个.[06:02.95]S:Thank you,sir.Do you want something else?[06:05.52]谢谢你,先生.还买别的东西 吗?[06:08.09]What about this cigar holder?It is gold plated.[06:10.93]这个雪茄套 好不好?是镀金的.[06:13.76]C:It looks good.How much is it?[06:15.82]看来很不错,要 多少钱?[06:17.89]S:Two hundred dollars,sir. C:I'll take it as well.[06:20.67]二百 元,先生. 那也买了吧.[06:23.45]7.Would you try a larger one?I think it fits better.[06:26.68]7.试大一点的好吗?我想那比较适合你.[06:29.90]C:(Tries a jacket)What do you think?[06:31.34](试穿一件夹克)你认为怎样?[06:32.78]S:It looks good,but would you try a larger one?[06:35.66]很好看,但你何不试试大一点 的?[06:38.55]I think it will fit ever better.[06:40.43]我想那更适合 你.[06:42.31]C:What about this colour?[06:44.19]这种颜色的怎么样?[06:46.07]S:It's very nice and can match with other colours easily.[06:48.75]非常漂亮,而且容易跟其 他颜色配衬.[06:51.43]Part 4[06:52.85]游说购买[06:54.28]1.It's the trendy look[06:56.39]这是时髦的打扮[06:58.51]C:Can I try this jumper? S:Yes,sure.[07:00.83]我可以试穿这件毛衣吗? 当然可以.[07:03.16]C:(Tries it on)What do you think?[07:04.59](试穿后)你认为怎样?[07:06.03]S:It suits you very well.[07:07.70]很适合你呀![07:09.37]Why not try on this hat too?It's the trendy look.[07:12.26]何不也试试这帽子,那是时髦的搭配.[07:15.15]2.It matches your style[07:17.33]这配合你的风格[07:19.51]C:The sleeves are too long,aren't they?[07:21.59]这袖子似乎太长了.[07:23.66]S:It's the trendy look. Besides,it matches your style.[07:26.48]这是时髦的打扮,况且这很配合你的风格.[07:29.31]C:I'll take it then.[07:30.83]那么我就要了它吧.[07:32.36]3.They're of high quality.[07:34.79]对话3:它们的质量相当好[07:37.22]C:It's too expensive![07:39.05]这实在太贵了![07:40.88]S:But it's worthwhile because of its high quality.[07:43.26] 但这是值得的,因为它们的质量相当好,[07:45.63]Just think about how durable it is.[07:47.81]试想它是何等耐用.[07:50.00]4.This is selling very well[07:52.22]对话 4 这货品相当畅销[07:54.44]C:Let me think about it.[07:56.16]让我考虑一 下.[07:57.88]S:Don't hesitate,madam.[07:59.46]别犹豫了,小姐,[08:01.04]In fact,it is selling very well.[08:03.42]事实上,这些货品甚为畅销,[08:05.80]I don't think we have much left.[08:07.63]我想剩下的存货也不多.[08:09.46]5.We sell it exclusively[08:11.79]对话5 这是我们独家发售[08:14.13]C:It's a nice vase,but I think it's too heavy.[08:16.61]这个花瓶很漂亮,但似乎太重了.[08:19.10]Maybe I could find another one near the hotel.[08:21.37]或许我能在酒店附近找到另一 个.[08:23.64]S:We sell it exclusively,sir.[08:25.67]先生,这是我们独家发售的货 品,[08:27.69]You can't find it anywhere else.[08:29.61]你不会在别处找到 的,[08:31.53]We'll pack it well for you to make it easy to carry.[08:33.89]我们会 好好包装它,以方便携带.[08:36.26]6.It will be much cheaper to buy the whole set.[08:39.24]对话6 整套买会便宜许多[08:42.21]C:Can I take these two cups?[08:44.04]我可以要这两只杯吗?[08:45.87]S:Why don't you buy the whole set,sir? It will be much cheaper.[08:48.65]为什么你不整套买下呢? 这样会便宜许 多.[08:51.44]C:But I only need two.[08:53.12]但我只需两只.[08:54.80]S:You can save up to thirty per cent each cup if you buy them as a whole set.[08:57.98]每只可节 省30%,假若你整套购买.[09:01.15]In fact,they are very nice souvenirs.[09:03.39]事 实上,它们是很好的纪念品.[09:05.62]7.It's our free gift[09:07.80]对话7 这是我们的 赠品[09:09.98]S:Madam,during the promotion period,[09:12.36]小姐,推广期 内,[09:14.74]we offer a nice free gift for every purchase over five hundred dollars[09:18.00]凡购物满五百元将可获赠精美礼品一份,[09:21.27]and it is on a first-come,first-serve basis.[09:23.75]先到先得.[09:26.23]C:Then I'll take this foundation too. Is that enough?[09:28.86]那么我连这粉底也买下吧,请问数额够了没 有?[09:31.48]Part 5 产品说明[09:32.92]产品说明[09:34.35]1.It's made of genuine leather.[09:36.69]对话1 这是真皮造的[09:39.03]C:I like the design of this handbag.What is it made of?[09:41.90]我很喜欢这手袋的设计,这是什么造 的?[09:44.78]S:It's made of genuine leather,madam.It wears well.[09:47.61]这是真 皮造的,因此很耐用.[09:50.45]2.We've very sizes and colors.[09:53.11]我们有最好的 尺寸和颜色[09:55.77]C:I love this Chinese frock,but I wonder if you have my size.[09:58.80]我很喜欢这件中式上衣但不知你们有没有我的尺码.[10:01.84]S:Don't worry,madam.We have various sizes and colours in these frocks.[10:04.97] 放心,小 姐.我们有各种颜色及尺码的上衣.[10:08.10]Some are specially designed for foreigners with tall figures.[10:11.03]有些更是专为身材较高大的外国人而设计 的,[10:13.96]Would you like to try one on?[10:15.63]你要试试这件吗?[10:17.30]3.It's water-proof[10:19.22]对话3 这是防水的[10:21.14]S:This style of watches are specially designed for young people.[10:23.92]这系列的手是特为年青人而设计 的,[10:26.70]It gives an energeticfeel.[10:28.47]给人一种充满活力的感觉 [10:30.23]C:I think my son will like it.He's very active.[10:32.71]我想我的儿子会 喜欢的,他好动得很.[10:35.19]S:It's also water-proof,so he doesn't have to take it off when swimming.[10:38.21]这还是防水的,即使游泳时也不用脱下.[10:41.23]C:That's good.I'll take it.[10:43.11]这很好,我买下它吧.[10:44.99]4.We offer an alternation service[10:47.61]对话4 我们有修改服务的[10:50.24]C:Oh!These trousers are too long,but the waist fits.Do you have a shorter one?[10:54.03]哦,裤子太长了但腰围却 合身,你们有短一点的吗?[10:57.82]S:We offer an alteration service.We can shorten it for you.[11:01.09]我们有修改服务的可以替你改短它.[11:04.37]C:How much does it cost?[11:05.99]要多少钱?[11:07.61]S:It's free of charge. C:But I'm leaving tomorrow.[11:10.04]这是免费的服务.但我明天便离开.[11:12.47]S:Don't worry,sir. It only takes three hours.[11:15.04]放心,先生,这只需要三个小时,[11:17.62]You can shop around and come back later to get it.[11:19.98]你可以先往别处购物,然后回来取裤 子.[11:22.34]5.Take good care of it[11:24.47]对话5 小心保养[11:26.60]C:I've never bought a silk cheongsam before.[11:29.08]我从未购买丝质旗袍的,[11:31.57]What should I do to keep it in shape?[11:33.38]究竟怎样才能保持它不变 形?[11:35.20]S:Nothing special,madam,but you should take good care of it while washing.[11:38.37]没什么特别的,但洗涤时却要特别小心,[11:41.54]Don't put it in hot water or rub or wring it.[11:44.07]不要用热水洗,也不要搓或绞,[11:46.59]Remember always button the buttons.[11:48.82]还务必把扣子系上.[11:51.05]6.You could order it[11:53.12]对话6 你可以订购的[11:55.18]C:Do you have another one in black?[11:56.94]你们还有一个黑色的吗?[11:58.71]S:I'm sorry,sir,we don't have one in black,but it could be ordered.[12:01.99]对不起,先生,我们没有黑色的了,但你可以 订做一个,[12:05.26]It takes about two days.[12:07.09]约需要两天.[12:08.92]C:That's alright.[12:10.31]那可以.[12:11.69]S:Do you have any special requirements?[12:13.75]还有什么特别要求吗?[12:15.82]C:Yes,I want to have my name engraved on it.[12:18.39]有的,我想在上面刻上我的名字.[12:20.96]7.We sell it by grams[12:23.34]对话7 我们按克论价[12:25.72]S:Can I help you,sir?[12:27.34]我能效 劳吗,先生?[12:28.96]C:I'm looking for some Chinese tea.[12:30.88]我在找中国茶 叶,[12:32.80]My friends told me I should not leave without a bag of Chinese tea.[12:35.92]我的朋友告诉我,离开前一定要买包中国茶.[12:39.04]S:I'm sure you'll like it.Here you are,sir.[12:41.37]我相信你一定会喜欢的.这里就是了,先 生.[12:43.69]We've got different flavours.[12:45.41]我们备有不同品种的茶 叶.[12:47.14]C:How do you sell it? S:We sell it by grams.[12:49.57]你们是怎样出售 的? 我们是按克卖的.[12:52.00]8.We have instructions in English[12:54.43]对话8 我 们有英文说明[12:56.86]C1:Johnny,see this Chinese chess set? It's nice.[12:59.94] 庄尼,看看这副中国象棋,很漂亮呀![13:03.02]C2:Yes,but we don't know how to play.[13:05.20]对,可惜我们不会玩.[13:07.38]S:Don't worry,madam,sir.We have instructions in English.It's easy to follow.[13:11.01]别担心,小姐,先生,我们有简易 的英文说明.[13:14.65]C2:Then we'll try it.Give me this set,please.[13:17.31]那就 不妨一试了,给我这付吧.[NoPage]