电话卡方面英语对话参照

电话卡方面英语对话参照 电话卡日常用语对话 1查话费 A:Hello!Can I help you? 您好～请问有什么可以帮到您, B:I want to check my bill. 我想查一下话费是多少, A:Would you tell me your mobile phone number? 请提供下您的手机号码 B:My phone is 我的号码是 A:Would you tell me the subscriber name? 请提供下机主姓名 B:My name is 我的姓名是 A:Just a moment please. Sir,sorry for you waiting .your bill for july is 请稍等，对不起，让您久等了，您的7月份话费是 B:Thank you 谢谢。 A:It’s a pleasure 不客气 2打印话费清单 A:Excuse me,may I print the detail bill of this month’call? 对不起，我能打印本月的话费清单么, B:Sure,this is a touch-screen machine,input your phone number and password,then you can print the detail bill the last six months 可以，这是一台触摸屏设备，输入您的手机号码和密码，您就可以打印过去6个月的话费清 单 A:Is it charged? 收费么, B:No,it is free 不，免费 A:Ok Thank you 谢谢 B:My pleasure 不客气 3手机缴费 A:Goodmorning ,Can I help you? 早上好，有什么可以帮您, B:Yes,I want to pay my mobile fee. 我想缴纳手机话费 A:Ok,your number,please? 您的手机号码是 B:My number is 我的手机号码是 A:Your mobile fee is 您需要缴纳的话费是 A:Ok,here is it. 好的，给你 B:This is your invoce and change,take care please. 这是您的发票和找零，请收好 A:Thanks,When should I pay mobile bill next time? 好的，我下次应该什么时间来缴费, B:The charge module you selected is postpay,you can pay your mobile fee frome the fifth to the end of every month. 您使用的是后付费的套餐，在每个月的5号到月末最后一天，可以缴纳上月的费用 B:Thanks,Can I despoit more money and pay my mobile every two month? 谢谢，我可以多存一些话费么两月来交纳一次 A:Of course you can,your money will despoit in your mobile account as mobile fee ,and you can inquire about the mobile fee through10086 and print the invoice at business hall periodically. 当然可以,您缴纳的话费将存在您的账户中,您可以拨打10086查询话费使用情况,定期来打印 发票就可以 B:thanks and bye! 谢谢,再见 A:My pleasure and good luck! 不客气,请慢走 4办理入网 1) A:Hello!can I help you? 您好,有什么可以帮您 B:I want to buy a sim card for myself. 我想办理一张手机卡 A:Will you please show me your papers? 请出示一下您的证件号么? A:Ok ,this is my passport. 这是我的护照 B:Thank you.please choose one number and fill this form. 谢谢,请您选择一个号码,并填写一张表 2) A:Hello!can I help you? 您好,办理什么业务 B:I want to buy a sim card for myself.how can I get it? 我想办理一张卡,怎么办理 A: You need to present your personal valid papers such as resident permit,.passport or id card, fill in someforms and make the payment,if you have native valid certificate,you can select prepay module,also you can find a native warrantor or prepay partial deposit to select postpay module.would you like introduce your consumption habit so I can help you select a suitable module. 您需要持个人有效证件(居留证、护照、身份证)，填写一些表，同时办理缴费手续。如果您 没有本地的有效证件，可以办理预付费业务，也可以找本地担保人做担保或缴纳部分押金， 办理后付费业务。您是否可以介绍一下您的消费特点，我帮您选择一个合适的套餐。 B:Ok! I am a native resident and have more local call. 我是本地人。市话多 A:Ok,XXpackage in the throwway is specially set for users who have more local call.it is suitable for you. XX套餐就是专门为市话较多的用户设计的，非常适合您。 B: Yes,I do.by the way,if I apply for it ,how long can I get it? 顺便问一下，我申请后多长可以办理好 A:Just now. 现在就可以 B:Does your office open on Sunday? 你们星期天营业么, A: Yes ,it opens from 8:00amto17pm 是的，从早上8点到下午5点 B:Thank you.i will buy one tomorrow. 谢谢，我想明天办理 3) A:Hello!can I help you? 您好，请问办理什么业务, B:I want to buy a sim card for myself. 办理一张手机卡 A:Ok!read this form please Do you have any question about the items listed on the sheet? 好多，请阅读表格，请问对于表格上的内容还有疑问么, B:No How much is monthly service charges for a mobile phone handset? 没有，移动电话月租费多少, A: It is XXyuan per month 每月XX元 B: I am very sorry to take you so much time 耽误您那么长时间 A: My pleasure.it is my duty. 不客气，这是我应该做的。 4开通国际权限 A:Can I help you? 办理什么业务, B: I want to apply for international calling service. 我想开通国际长途 A:You need fill in a form to be able to obtain this service. 你需要填些表格才能开通 B:Is the process very complicate? 很麻烦么, A:Actually ,no. but unlike for domestic service,you have to fill more forms. 不麻烦，就是比开通国内业务多填些单子 A:I see.what about the change in the charges? 我知道了，收费有变化么, B:They are all provided in the form.three thousand yuan is required as despoit. 表格里有说明，您还需要3000元做押金 A:Ok, thanks. 谢谢 B:It is pleasure. 不客气 5欠费停机 A:Hello,can I help you? 您好，请问有什么可以帮您, B: I am wondering why my phone service is not available abruptly 我想知道我的手机为何突然停机了 A:Would you tell me your phone number?’ 请提供一下号码 B:My phone is 我的号码是 A:I am sorry to tell you that your phone service has been suspended because of unpaid balance. 抱歉，您的手机是欠费停机了 A:What shall I do now ? 那我现在应该怎么办, B:Your outstanding bill is ,your phone will be put into service soon after you pay them off. 您的欠费结清后，手机将会很快开通 6办理补卡 A:Hello,I have just lost cell phone.I want to renew my sim card 我的手机卡丢失了，想要办理补卡 B:Ok,what is your phone number? 请提供一下您的号码 A:My phone number is . 我的号码是 B:Alright.if you renew your sim card ,all the informatione on your original card will be lost. Do you want to continue? 好的，补卡后原先存在卡中的信息将会全部清空，您要继续办理么, A:Yes 是的 B:The balance on the lost card has been put on the new one. 补卡后卡中的余额也会转移到新卡上 7订购套餐 A:Hello,I want to order an package.what would you recommend? 您好，我想订购一款套餐，您能给我推荐一下么, B:Which function do you use more,making calls sending short message? 请问您平时是拨打电话多还是发送短信多 A:About the same.But I am looking for a job ,so I have to answer the phone offen. 都差不多，主要最近我在找工作。所以接听电话较多 B:Then I recommend this package for you. 那么我向您推荐这款 8买手机咨询 Could you tell me where handset counter,please? 请问在哪儿购买手机么, 9系统故障 A:Hello,can I do transactions here right? 您好，是在这儿办理业务吗, B:Sorry, There is smoething wrong with our system. I am afraid you will have to wait for a while. 抱歉，我们系统出现了问题，恐怕您要稍等一会儿 A:How long will take it? 大约多久 B:About half an hour.you can have a seat and wait 半小时左右，您可以坐在哪儿等一会。 10投诉 A: I canceleled my monthly payment last month ,but my phone bill is still being charged. 我上月取消了包月服务，但是现在还是扣费 B: I am really sorry about this,please wait a moment and I will find out for you now. 实在抱歉，请坐，我现在帮您查询 A:Clearly ,it did not work somehow.just fill in the form and the service will be canceled at once 看来短信业务出现了问题，填一下这张表，服务就立刻取消了 B:What about the fees that have been deducted? 那被扣的费用如何处理 A:Hose wiil be refunded. 话费会返还给您的。