延迟交货道歉信英文(共11篇)

延迟交货道歉信英文(共11篇) 精品文档 延迟交货道歉信英文(共11篇) I am terribly sorry for that you are angry last time. As a student, I hope you can be happy and we can talk with each other like old friends. It is my mistake to forget your homework of Christmas mask, but I had never late for your classes before. I like your courses and if I realized we have the homework to do, I would try my best to finish it. It is really a bad habit not to take homework seriously. You are different from our other college teachers. You will be worried about our bad situations and take some actions you think it is effective. Thanks too much, Rachel, you remind me of our major is English. And what we ought to do most is to focus more attention on English. There are so many attractions around our college life. Sometimes, we maybe lose our direction in our way for those seeming unimportant or uninteresting but alluring. Above all, it’s what I want to talk with you. To be honest, we have formed the habit to spend our more time in attending the activities, especially in our faculty in which Li Yi ming enjoys taking our more time 1 / 36 精品文档 and vim to do some chores. As you know, we Chinese students devote too much energy to our elementary schools. When we entered into our university at first, we are willing to join more clubs away from the life like our high schools. We hate the study style of working hard to death, such as getting up early at:00 in the morning, staying up to the midnight, reciting dull subjects the whole day or writing the simulated test papers again and again. We didn’ t have any interest in that. Fortunately, we all have a aim, university, where we can be free, we can be getting up late without alarm clock，we can take part in all kinds of activities without study, we can do everything what we want to do. Maybe it is I have thought. But it’s not the fact, what we have thought or dreamed of before is also a high dream. Sometimes we did get up later. However, it is because the day before we were tormented by meaningless chores. Sometimes, we went to bed early, but it is because we were exhausted by the political tasks. We are still far away from the word “freedom”. Gradually, we like to slack for everything front of us. We are afraid of the futures of us--whether 2 / 36 精品文档 it will be limited awful like our histories. I can think of nothing to say. But you really remind me of that life should be colorful but rigid and hesitated. This is a warning to me to be more responsible for myself in the future. Dear_____, I am writing this letter to express my apology that ______________. I feel terribly sorry about this. Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation. Yours Sincerely _________ 亲爱的_____， 我写这封信以达我的道歉 ______________。 对此我深感抱歉。 我再次对给您造成的任何不便深感歉意，希望您 能理解我的处境并接受我的道歉。 谨启 _________ 3 / 36 精品文档 Dear Dad: I am afraid that you will think me unpardonably negligent in not having answered your letter dated, December sooner, but when I have told you the reason, I trust you will be convinced that the neglect was excusable. When your letter arrived, I was just in Hong Kong. As my family could not forward it to me during my absence, it has been, therefore, lying on my desk until the moment when I took it up. Now the first thing I have to hasten to do is to write to you these few lines to express my deep regret. I enjoyed many pleasant sights during my trip. I shall be pleased to give you an account to of them when I see you next. Sincerely yours, Tom Dear Mr. Wang Thank you for choosing our company two months ago. I am very sorry that mistake we had make. I am the sales manager of our company. I have looked into the problem that the ink on the label is not waterproof because of our reckless. We have decided to recall problem products and send a batch of qualified products 4 / 36 精品文档 according to the original price by0%. I hereby express my deep sorrow for this matter and we are going to do our best to make it up to you. I assure you that this mistake will not happen once again., I hope that this solution is acceptable and look forward to hearing from you. I hope to continue our cooperation. Once again, please accept my apologies for the inconvenience this has caused. Yours sincerely. 07-0交货延期的道歉 ? E-mail 范例1 ? Dear Mr. Robert, I would like to apologize for the delay in shipping your order. Due to excessive demand last month, it seems impossible for us to process all the orders in time. However, we sent your order earlier this morning, and we are sure you will receive them by tomorrow. Please accept our sincere apologies again for any inconvenience we have caused you. Thank you very much for your consideration. 5 / 36 精品文档 Yours truly, NKC Co. 亲爱的罗伯特先生: 我想要对此次的交货延迟道歉。由于上个月订单 过多，我们不太可能及时完成所有的订单。 不过您的货品我们已于今天早上寄出，相信您将 于明天之前收到货品。 给您造成任何不便，请再次接受我们真诚的歉意。 非常感谢您的谅解。 您真诚的， NKC 公司 ? E-mail 范例? Dear Mr. Karl, Please accept our heartfelt apologies for the late delivery of goods to your company. The delay resulted from a minor malfunction in our inventory system. However, we have had it resolved now. Your shipment will be sent out this afternoon. We are sure you will get them tomorrow. We hope that you will forgive our minor mistake and we can continue our cooperation. Yours sincerely, 6 / 36 精品文档 KS Co. 亲爱的卡尔先生: 对于此次出货日期延迟，请接受我们真诚的道歉。 此次延迟是由于我们的存货系统出了一点小故 障，但是现在问题已经解决了。您的货我们将于今天下午发 出。我们确信您能在明天收到货。 希望您能原谅我们小小的过失并且能够继续合 作。 您真诚的， KS 公司 ? 如果这样写也可以～ ? 1. 对于延迟交货，我感到非常抱歉。 I am really sorry for delaying delivering your products during transportation. 2. 我们会尽快寄出您订购的货物。 We will send the goods you ordered as soon as possible. 3. 对于此次延迟出货，请接受我真诚地道歉。 Please accept our whole-hearted apologies for delaying delivery of your goods. 4. 为我们出货中的疏忽向您诚心地道歉。 Please accept my sincere apology for our 7 / 36 精品文档 carelessness during the shipment. 5. 延迟您的出货日期我感到非常抱歉。 I am so sorry for delaying the goods you ordered. 6. 对于延迟交货给您带来的不便我感到很抱歉。 I apologize for the inconvenience caused by the late delivery of goods. 7. 我们保证这样的延迟不会再发生。 We are sure such delay won’t happen again. 8. 我们一定会跟守时的运输公司合作。 We will certainly cooperate with a punctual freight company. Apologize letter __ business English_ by LQY Dear Sir or Madam, I’m writing this letter to apologize to you. I’m so sorry that we made a mistake about the shipment of vacuum cleaners. Those vacuum cleaners we sent to you were meant to be sent to European countries, but as the old worker was retired, the new one wasn’t so experienced. Besides, the model number and the price of goods in March and July are so similar that the worker mistaken 8 / 36 精品文档 them. I am awfully sorry for this and we promise you a replacement shipment. We will also give a 10% discount to compensate. I do apologize for any inconvenience this may cause you and I will try my best to avoid the same accident happening again. 1 Directions: Suppose that Sarah, a friend of yours, has invited you to her birthday party, but you cannot go for some reason. Write a letter in about 100 words to make an apology to her. Do not sign your own name at the end of your letter, using “Li Ming” instead. Dear Sarah, I am terribly sorry to tell you that I am unable to attend your birthday part next Thursday evening. That is owing to the fact that my younger brother suddenly fell ill and was taken to a hospital this morning. I have to go there immediately and take care of him. As told by the doctor in charge, it will 9 / 36 精品文档 take around five days for him to recover and I have asked my boss for a leave. I really regret that I cannot go to celebrate your birthday personally and would miss the perfect chance of enjoying myself with all our old friends. I have chosen a small gift for you and will send it to you tomorrow to show my best wishes. Besides, please give my regards to our friends when you meet them at the party. Cordially, Li Ming 范文2 Directions: Suppose you cannot see your younger brother off at the airport as expected for some reason. Write a letter in about 100 words to make an apology to him. Do not sign your own name at the end of your letter, using “Li Ming” instead. Dear Charlie, Kindly excuse me for my not being able to see you off at the airport this Saturday as I have promised. A major business partner of our company will 10 / 36 精品文档 be attending an important conference in Xiamen this weekend, and my boss finally chooses me to accompany him there to negotiate about a new transaction. I have just been informed of this plan and am happy about the decision—this is an opportunity to both display and enhance my abilities, so I am afraid I cannot be present at the airport. Pursuing study overseas is an essential step in the accomplishment of your dream. How I wish I could have the chance to share with you my personal feelings and suggestions before you are away! I hereby send you a gift to wish you good luck. Please forgive me. Cordially, Li Ming 范文3 Directions: You were unable to attend Mr. Smith’s examination on International Business English Writing because you got sick that morning. Write a letter to express the reasons for not being able to attend it and apologize. Write the letter with no less than 100 words. Do not sign your own name at end of the 11 / 36 精品文档 letter. Use “Wang Hua” instead. Do not write the address. Dear Mr. Smith, I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday. I feel awful about it and want you to know what happened that day. I suddenly fell sick early that morning and my parents had to send me to the hospital. Please find enclosed a copy of the medical bill. I sincerely hope you can understand my situation and accept my apology. I would appreciate your allowing me to take a make-up examination. I will come to your office during your office hour on Monday to discuss this possibility with you. Once again, I apologize for any inconvenience caused. Sincerely yours, Wang Hua 范文4 Directions: One of your pen friends, John, 12 / 36 精品文档 will be visiting your city. However, for some reasons, you can not meet him at the airport on time. Write a letter asking to wait for you at the airport and tell him how to recognize you. Your letter should be no less than 100 words. You don’t need to write the address. Don’t sign your own name at the end of the letter, use Alice instead. Dear John, I am eagerly looking forward to your visit to our city. After all these years of writing to each other, I can not wait to see you. However, I regret to inform you that I will not be able to meet you at the airport on time. The reason is that your flight will arrive early in the morning, and the earliest I can reach the airport will be about an hour after you land. Will you please wait for me in the arrival lounge? You can have breakfast while you wait. By the way, as we have never met I must tell you home to identify me: I am of 165cm tall and have a long hair. In addition, I will wear a white skirt and carry a China Daily at hand. 13 / 36 精品文档 Hope we can meet soon. Sincerely yours, Alice 译文 亲爱的约翰: 我非常期待着你来参观我们的城市。这么多年来 我们一直通信，我早就想见到你了。但是很抱歉我不能按时 到机场接你。 因为你的飞机是一大早就到达机场，而我最早也 要1小时后才能到。你能不能在旅客休息室等我，你可以利 用这段时间吃早饭。 随便说一句，因为我们没过面，我得告诉你怎么 找我:我大概1.65米，长发。另外我会穿一件白色的裙子， 手上拿一份中国日报。 希望早点见到你。 你真挚的:艾丽丝 范文5 Directions: You are invited to a dinner at a friend’s house, but you are not able to attend because of the preparation for a coming examination. Write a letter to your friends to express your apology, explain your reason, and suggest a meeting at another time. 14 / 36 精品文档 You should write about 100 words on ANSWER SHEET. Do not sign your own name at the end of the letter. Use “Li Ming” instead. Do not write the address. Dear Anne, Thank you for your invitation to dinner at your home tomorrow evening. Unfortunately, it is much to my regret that I cannot join you and your family, because I will be fully occupied then for an important exam coming the day after tomorrow. I feel terribly sorry for missing the chance of such a happy get-together, and I hope that all of you enjoy a good time. Is it possible for you and me to have a private meeting afterward? If so, please don’t hesitate to drop me a line about your preferable date. I do long for a pleasant chat with you. Please allow me to say sorry again. Regards, Li Ming 译文: 15 / 36 精品文档 亲爱的安: 感谢你邀请我于明日晚上与你和你的家人共进午 餐。可是，我非常遗憾地告诉你我无法赴约，因为我将忙于 准备后天的一门重要考试。错过了这么一个欢乐的聚会我深 感遗憾，我希望你们能度过一个愉快的时光。对了，在我考 试后我们可以见一面么,如果可以的话请随时给我打电话， 我非常期待能和你愉快地聊天。 请允许我再一次致歉。 您真诚的， 李明 范文6 Directions: You failed to finish an important task assigned by your professor because of a severe illness. Write a letter to your professor tp express your apology, explain your reason, and suggest a solution to make up the loss. You should write about 100 words on ANSWER SHEET. Do not sign your own name at the end of the letter. Use “Li Ming” instead. Do not write the address. Dear Prof. Patent, 16 / 36 精品文档 I am very sorry to inform you that I did not manage to complete the book report you assigned last week, due to a sudden illness falling upon me a few days ago. For the past few days I have been in hospital with a continuous fever, which has thus prevented me from any academic activity. I hereby submit the doctor’s note. I would be very much obliged if you could grant me another week for the task, as my health is turning better. Hope you can understand my situation and accept my apology. Yours faithfully, Li Ming 译文: 尊敬的Patent教授: 我非常遗憾地告知您我没有完成您上周布置的读 ，因为几天前我突然生病了。过去的几天中我一直持 续高烧，住在医院，因此无法进行任何学术活动。随信是医 生的诊断书。 如果您能再给一周时间来完成它我将感激不尽， 因为现在我的身体正在好转。 17 / 36 精品文档 希望您能理解我的处境并接受我的道歉。 您真诚的， 李明 范文7 美国政府关于撞机事件的致歉信 中新网北京4月11日消息:以下是美国驻华大使 普理赫，今日下午就撞机事件递交给中国外长唐家璇的信件 英文全文。 Dear Mr Minister, On behalf of the United States Government, I now outline steps to resolve this issue. Both President Bush and Secretary of State Powell have expressed their sincere regret over your missing pilot and aircraft. Please convey to the Chinese people and to the family of pilot Wang Wei that we are very sorry for their loss. Although the full picture of what transpired is still unclear, according to our information, our severely crippled aircraft made an emergency landing after following international emergency procedures. We are very sorry the entering of China’s airspace and the landing did not have verbal clearance, but very pleased the crew landed safely. 18 / 36 精品文档 We appreciate China’s efforts to see to the well-being of our crew. In view of the tragic incident and based on my discussions with your representatives, we have agreed to the following actions: Both sides agree to hold a meeting to discuss the incident. My government understands and expects that our air crew will be permitted to depart China as soon as possible. The meeting would be April 18,001. The meeting agenda would include discussions of the causes of the incident, possible recommendations whereby such collisions could be avoided in the future, development of a plan for prompt return of the EP-aircraft, and other related issues. We acknowledge your government’s intention to raise U.S. reconnaissance missions near China in the meeting. Sincerely Joseph W. Prueher 范文8 菲律宾年轻人的一封道歉信 As you are reading this letter, I bet that you 19 / 36 精品文档 have seen/heard about what happened earlier in our country. Tourists were hostages of a policeman here, Rolando Mendoza. After a few hours of the horrible crime, some of the victims were dead including the hostage-taker. I wrote this letter not just to apologize but also to let everyone know that we Filipinos are not all like Mendoza. We are loving and good-hearted people. For so many years, our country has been standing tall and surpassing every dilemma; be it small or big. Years ago , you have watched us fight for what we think is right. We fought for the democracy of our nation.. The EDSA revolution. But that’s just one out of many. Second. We Filipinos have been serving other countries for our families and we treat you as our own as well. With all due respect, I thank you all for giving us the trust through the years. For helping us to become what we are now. The Philippines is more than just a group of islands. We are a nation of strong and remarkable people. 20 / 36 精品文档 A country of beauty and love known to be hospitable and well-valued. I humbly apologize for what happened tonight. No one in this world would want something like that to happen for life should be valued. I politely ask the attention of the world. Please do not judge and mistreat us just because of what happened tonight. I have been searching the net and found terrible things. Hong Kong advices to avoid travels here, China and HK bans Filipinos and that Philippines is the worst place to go. I can’t blame you for what you have decided but I hope that you could understand. Our country is now in a sea of problems. And I know for sure that we helped you in a way or another. Let peace and understanding reign this time. I know that this letter will just be trash but I wish that you would understand. On behalf of the Philippine population.. WE ARE SORRY. As a song puts it„ And I believe that in my life I will see an end to hopelessness, giving-up and suffering. And we 21 / 36 精品文档 all stand together this one time then no one will get left behind. Stand up for life. STAND UP FOR LOVE Sincerely yours, Reigno Jose Dilao 既然你在读着这封信，我想你一定看过或者听说过早前在我的祖国发生的事情。 游客们被警察Rolando Mendoza当作人质。可怕的罪行持续一段时间后，一些人质死了，而劫匪Mendoza也被击毙。 我写这封信，不仅仅是为了道歉，也是为了让所有人知道，我们菲律宾人并不都是Mendoza。我们是充满爱并且热心的人民。 许多年来，我们的国家曾经挺立于世，经历了所有，无论大或者小的困境。数十年前，你看过我们为了我们所认同的真理而战斗。我们是为了自己国家的民主而奋战......像EDSA起义。但那只是我们许多努力中的一部分。 其次，我们菲律宾人为了我们的家庭一直在为其他国家服务，我们对待你们如同对待自己的家人。冒昧的说，我感谢你们所有人这么多年来信任我们，帮助我们成为今天的菲律宾人。 菲律宾不仅仅由一些岛屿组成。我们的民族是一个由坚强，卓越的人们组成的民族。我们的国家是一个美丽好客，价值非凡的国家。我谦卑地为昨晚发生的事情道歉。 22 / 36 精品文档 世界上没有人会希望类似的事情发生在宝贵无价的生命上面。 我诚恳地请求全世界注意。请不要只因为昨晚发生的事件就武断地判定和误解我们。我在网络上搜寻后发现了一些很糟糕的事情。香港政府建议不要来这里旅游，中国大陆和香港对菲律宾颁布禁令，菲律宾变成了最不该去的地方。 我不能因为你所决定的而责怪你，但我希望你理解。我们的国家现在正处于无数问题之中。我也肯定我们在某方面帮助过你们。让和平与谅解统领这个时刻。 我知道这封信将会被丢弃，但我祈求你会理解。我以菲律宾人的名义说出，我们，很抱歉。 正如一首歌唱的一样...... 我相信在我的生命中我将会看到绝望，放弃，折磨迎来尽头。这一次我们所有人都会站在一起，没人会被落下。为了生命而站出来，为了爱站出来。 你真诚的， Reigno Jose Dilao I waste my valuable time, trouble and effort to write down this letter „„„. ) trifles. Maybe we should not communicate with 23 / 36 精品文档 an overpowering and domineering style ，seeking to convince or impose one’s thought to another. what we need best is trust, tolerance ,understanding and communication and leave plenty of space for another. When we were in cold war ,for just a second, I flatter myself that you were so sad for me,just for me,only for me.hahaha„. As the saying goes,only the people who in your heart may hurt you deeply. By this token, I’m an important person for you. Look back to our past happy days and for the old time’ sake, forgive me for my slight offence.As Shakespere wrote,the course of true friendship never did run smooth.So do not give me a cold shoulder any more,I can’t live with it. This is a lose-lose situation, not a desirable outcome. 这已经不是我们第一次为一些 小事接连不断地发生争吵了。我们的沟通不应该是试图压倒 对方的气势，想要将自己的想法强加于对方。我们最需要的 是信任，包容，理解，沟通和给对方留下足够的空间。 当我们在冷战时，有那么一瞬间，我想到你是为 ‘我’感到难过而不禁有点偷着乐。俗话说只有你心里的人 才会伤你最深，由此看来，对你来说我是重要的人， 回想 我们过去的美好时光，看在过去的份上，请原谅我无意的冒 24 / 36 精品文档 犯。 莎士比亚说过，真正的友情都不是一帆风顺的。所 以请不要再对我那么冷漠，我受不了。这只能两败俱伤，并 不是理想的结果。 Part two:complain I’m willing to concede that I have hurt you, but that’s not my real intention. I’m the victim too. Sometimes I think you just saw your pain and neglect my feeling. Sometimes we’ve talked too much about the problem and stuff, but no effect. „„. I hate the atmosphere of tension filled the room , It is stifling. 我愿意承认我伤害了你，但那并不是我想要的。 有时我认为你只看到了自己的苦楚而忽视了我的感觉;有时 我们因为一个问题谈了很多却毫无效果。我讨厌屋子里 hands in hands.Every little kindness you show me is in my deep heart. Just close your eyes and keep your mind wide open.You can feel about that you are my touch point,which immediately take me to be happy or sorrow. For both of us,it’s best to forget the bad times and 25 / 36 精品文档 just remember the goodones,isn’t it? Of course, The answer is probably not,it means the existence of me is only drain on you,chances are we’ve run out of our friendship. Sincerely wish you happiness! 回忆过去，尽管经历了很多挫折，我们还是携手走过 了这么多的岁月，你给我的没一点感动都铭记于心。闭上你 的眼睛，打开心扉，或许你能感觉到有时你就是我的那个触 点，能迅速改变我的情绪:开心或难过。对我们彼此来说， 忘记不快，铭记快乐不是更好吗 Part four:expect As the day we leave the campus approaching over time,our heart become much more peaceful. In short, I sincerely hope that, with our joint effort， we would be forever friend. And what’ s your opinion? 随着岁月的流逝，我们离开校园的日子越来越近， 我们的心也变得平静好多。总之，我诚心的希望通过我们共 同的努力，我们会成为永远的好朋友，你意下如何呢, March6,01My broken English showed my honestly. Heihei„ 我蹩脚的英语表明了我的诚意哦。嘿嘿„„ 道歉信 26 / 36 精品文档 Dear Tom, I am afraid that I cannot pick you up at the airport tonight, and I’m really sorry for not doing as what I promised. I know there is no excuse for my fault, but I hope that after I tell you the reason, you can forgive me once. The new boss of my company urgently called all of the staffs together to have a meeting tonight, no one can ask for leaving. So I cannot get out of our company at the time when you arrive in our city. To make you smoothly get back to your hotel, I rent a taxi to pick you up, so please just wait for the call from the taxi driver, and we will meet each other tomorrow morning. Sincerely yours, Mary Ms. MITSUKO IWASAKI 3-16-6-804, HIGASHISUNA KOTO-KU TOKYO, 136-0074 Dear Ms. Iwasaki, Thank you for your positive comments 27 / 36 精品文档 regarding your experience while staying with the Westin Shanghai. At the outset, please accept our most sincere apologies for the inconvenience caused. Kindly rest assures that your concern has been well taken and communicated to all concerned for immediate improvement. Ms. Iwasaki, as we’ve conducted a thorough investigation about all pinpointed issues you bought out. Please allow us to explain the outcome for your reference. Upon your arrival, our agent failed to locate your reservation. We sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. The reservation for you and Ms. Hinako Muto were made early November, and never been deleted. We understand that you may requested the King Size room but actually we could not satisfy your Mr. Cheung, Thank you again for giving us your feedback for it is only through such input from our value customers that we are able continuously improve our standards of service. We hope you will indulge us on this occasion and allow us to redeem ourselves by 28 / 36 精品文档 welcome you back in the near future. May the year of the Rabbit bring you joy and prosperity. Yours Sincerely, Alfred Zhuang Front Office Manager November 03, 1999 Mr. Shen Nan Ping Flat0F, Block 1 Robinson Heights Robinson Road Hong Kong Dear Mr. Shen We are sorry to learn of the unpleasant experience you had encountered during your last stay with us on Jun. 13-15, 199as incorrect amount was charged onto your Visa Card account, it should be RMB78instead of RMB887.42. We have made a full investigation into matter and regret to say that it was our staff’s mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our 29 / 36 精品文档 most sincere apologies to you in this respect. Mr. Shen, attached is copy of your hotel bill and amended Visa Card voucher with correct amount Indicated for your reference and perusal. If you have any queries, please do not hesitate to contact Us. Once again, our most sincere apologies and we look forward to opportunity of redeeming ourselves to welcoming you back to China World Hotel in near future. Your sincerely Alfred Zhuang Front Office Manager Dear Mr. Shu I would like to thank you for choosing the China World Hotel for your recently stay. On behalf of management and staff, please accept my sincere apologies for the failed to extend your Golden Circle benefits of the King Size bed, golden circle appropriate floor and newspaper. during your stay with us on 01- 08th Nov. As our valued guest, your comments and feedback are of utmost importance to us. Mr. Shu, should you choose to return to our hotel, please let me 30 / 36 精品文档 know and I will ensure that your stay will restore you confidence in the quality service upon which the Golden Circle stands. My apologize once again and thank you for taking time to bring this matter to our attention. We are looking forward to welcome you back to hotel again if you would like to give us chance to correct our mistake. Should you have any inquiries, please feel free to contact me. Kind and best regards. Alfred Zhuang Front Office Manager. Dear Mr. Li It has been brought to my attention that upon checking in at China World Hotel on Jun, 199Your experience was one of difficulty. I would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack 31 / 36 精品文档 of service you should have receive. Unfortunately there was an error in your reservation regarding your arrival date. I am unable to identify where the oversight originated through my investigation however I regret that you were inconvenienced. Mr. Li, I do hope that I can assure you that your negative experience was an isolated incident, I look forward to welcoming you back in very near future so that we can restore your confidence in the product and service of Shangri-La China World Hotel. Please do not hesitate to contact me directly in business or pleasure bring you back to Beijing. Sincerely, Alfred Zhuang Front Office Manager Dear Sir or Madam: The Management of China World Hotel wish to extend its sincerest apologies for the inconvenience you were caused as we were unable top accommodate you on your arrival. This is not the normal manner in which we handle our guest’s reservation and we regret any undue 32 / 36 精品文档 inconvenience you were caused as result. We hope you found the accommodation at Beijing international hotel on August 1to be satisfactory. We regret that owing to your schedule of this visit, you were unable to return to our hotel on the next day. Kindly rest assured that we will endeavor to ensure that your future visit to us will be comfortable one. Thank you for your kind understanding and we look forward to the opportunity to redeem ourselves y welcoming you back to China World Hotel soon. With renewed apologies. Yours Sincerely Alfred Zhuang Front Office Manager Mr. Ulrich Niemann. Director People-People Exchange Co. Dear Sir or Madam:Friday2nd September Many thanks for your fax datedth September address to General Manager concerning the problems you experienced during your last visit from9th-30th August. Mr. Ford, our General Manager is away on leave at 33 / 36 精品文档 present and therefore I have taken the liberty of replying to you on his behalf. Mr. Niemann, please accept our sincere apologies for the problems you have experienced - our policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those Golden Circle members who are eligible for upgrades may book through any channel, subject of course to room availability. I have subsequently taken appropriate steps to ensure that none of our other eligible Golden Circle guests are similarly inconvenienced in future. I have also noted your comments concerning our housekeeping Staff and their lack of English and basic courtesy and I assure you that we will be intensifying our training efforts in both those areas in an effort to improve our standards. It is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore I thank you for taking the time to put pen top paper. We are normally very proud of the service 34 / 36 精品文档 which we offer at China World, and thus, in an effort to redeem ourselves, we would like to offer you one night’s complimentary accommodation when next you visit Beijing. To this end, I would be grateful if would contact me personally and I will gladly make the necessary arrangements on your behalf along with any specific requirements you may have. My apologies once again and I look forward to welcoming you back to China world Hotel in the near future. Regards Alfred Zhuang Front Office Manager 英文道歉信格式及范文 因迟复来信致歉Because of answering one’s letter late Dear David: I am afraid that you will think me unpardonably negligent in not having answered your letter dated, December sooner, but when I have told you the reason, I trust you will be convinced that the neglect was excusable. 35 / 36 精品文档 When your letter arrived, I was just in Hong Kong. As my family could not forward it to me during my absence, it has been, therefore, lying on my desk until the moment when I took it up. Now the first thing I have to hasten to do is to write to you these few lines to express my deep regret. I enjoyed many pleasant sights during my trip. I shall be pleased to give you an account to of them when I see you next. Sincerely yours, Tom 36 / 36