Assistant_Bar_Manager

JOB DESCRIPTION JOB TITLE : Assistant Bar Manager DEPARTMENT : Food & Beverage Department GRADE/LEVEL : Assistant Department Head, Supervisor REPORTS TO : Bar Manager RESPONSIBLE FOR : Bar Supervisor Bartenders SUBSTITUTES BY : Bar Manager. Head Bartender SCOPE : To assist the Bar Manager in managing the Bar and Beverage outlets as a successful independent profit center, ensuring that all functions are successfully executed in a courteous and professional manner ensuring maximum guest satisfaction consistent in accordance with set Kempinski Standards. DUTIES/ RESPONSIBILITIES : · To ensure that the bar is managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times, following Kempinski standards. · To conduct daily pre-shift briefings to employees on preparation, service and menu in the absence of the Bar Manager. · To assure that the staff entertains the guests in the bar. · To assist in training the bartenders in Freestyle, Mixology and cocktails. · To approach guests suggesting a cocktail/wine or non-alcoholic beverages and recommending promotional items. · To use approved suggestive selling techniques to up sell products with higher profit margin. · To maintain knowledge of bar/beverage outlets inventory and wine selection to respond properly to guest questions. · To maintain a thorough knowledge of beverage recipes and mixing procedures. · To inform guests of last call. · To maintain proper bar cleanliness. · To assist in maintaining responsibility for the set up and cleanliness of entire bar, beverage outlets and adjoining lounge area at all times. · To arrange furniture in the bar area as needed. · To assist in stocking and ordering all supplies and china-. silver- and glassware. · To display beverage selection in an attractive manner. · To maintain a thorough knowledge of standard policies and procedures regarding cash handling, check-writing, credit cards, city ledger and customer ledger. · To process guest checks accurately. · To evaluate bar menu, and gives suggestions for improvement to Bar Manager. · To ensure that the bar is stocked with “mise-en-place” and kept clean and tidy at all times. · To have thorough knowledge of how to handle intoxicated individuals. · To have full knowledge of alcohol and liquor policies and regulations, and complies fully with them. · To maintain the bar reservation list, and check the bar reservations list frequently during the shift. · To prepare bar business and marketing plan as well as yearly budget together with Bar Manager. · To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. · To establish and maintain a good customer relationship with all guests. · To ensure that the bar cashiering procedures are strictly adhered to. · To assign responsibilities to subordinates, implementing Multi Tasking principle and to check their performance periodically. · To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the bar is adequately equipped. · To assist in conducting monthly inventory checks on all operating equipment and supplies. · To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies. · To assure that the staff entertains the guests in the bar. · To assist in training the bartenders in Freestyle, Mixology and cocktails. · To approach guests suggesting a cocktail/wine or non-alcoholic beverages and recommending promotional items. · To use approved suggestive selling techniques to up sell products with higher profit margin. · To maintain knowledge of bar/beverage outlets inventory and wine selection to respond properly to guest questions. · To maintain a thorough knowledge of beverage recipes and mixing procedures. · To inform guests of last call. · To maintain proper bar cleanliness. · To assist in maintaining responsibility for the set up and cleanliness of entire bar, beverage outlets and adjoining lounge area at all times. · To arrange furniture in the bar area as needed. · To assist in stocking and ordering all supplies and china-. silver- and glassware. · To display beverage selection in an attractive manner. · To maintain a thorough knowledge of standard policies and procedures regarding cash handling, check-writing, credit cards, city ledger and customer ledger. · To process guest checks accurately. · To evaluate bar menu, and gives suggestions for improvement to Bar Manager. · To ensure that the bar is stocked with “mise-en-place” and kept clean and tidy at all times. · To have thorough knowledge of how to handle intoxicated individuals. · To have full knowledge of alcohol and liquor policies and regulations, and complies fully with them. · To maintain the bar reservation list, and check the bar reservations list frequently during the shift. · To prepare bar business and marketing plan as well as yearly budget together with Bar Manager. · To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. · To establish and maintain a good customer relationship with all guests. · To ensure that the bar cashiering procedures are strictly adhered to. · To assign responsibilities to subordinates, implementing Multi Tasking principle and to check their performance periodically. · To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the bar is adequately equipped. · To assist in conducting monthly inventory checks on all operating equipment and supplies. · To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies. · To assist in the formulation of the Annual Operating Budget in determining bar and beverage outlets projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan. · To assist in analyzing the budget, and take action when required. · To assist in the implementation of sales promotions and to take action to increase sales. · To strictly adhere to the established operating expenses and that all costs are controlled. · In the absence of the Bar Manager : · To obtain and account for the correct settlement of all sales. · To handle voiding, correcting, changing of restaurant checks in accordance with the prescribed procedures. · To account for all guest checks – those used during the shift, those remaining and those voided. · To identify and correct any errors. · To assist in the training of Food & Beverage Cashiers ensuring that they have the necessary skills to perform their duties with the maximum efficiency. · To maintain the Daily Log Book. · To assist in planning the bar weekly roster and work schedules to ensure that the bar is adequately staffed to handle the level of business. · To maintain the bar/beverages outlets communication board. · To submit all guest / staff incident reports. · To report “Lost & Found” items and handle them in accordance to the Policy & Procedures. · To seek actively to greet and seat guests upon arrival and departure, and ensure that they receive prompt, courteous and efficient service. · To ensure that the outlet team projects a warm, professional, modern and trendy welcome image. · To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to, in absence of the Restaurant Manager. · To issue repair job orders to ensure the proper maintenance of the outlet, in the absence of the Bar Manager. · To stay abreast of applicable liquor laws, hotel rules and restaurant limitations. · To provide a courteous and professional service at all times. · To maintain a good contact and working relationship with staff in the outlet and all other departments. · To attend and contribute to all hotel and departmental staff meetings and trainings. · To fully support the Training Coordinator and Events Manager of Sezzam. · To have a full working knowledge and capability to supervise, train, correct and demonstrate all duties and tasks in the assigned place of work according to the standards operating procedures. · To assign responsibilities to staff members, implementing multi-tasking and periodic performance checks. · To assist in the planning the weekly working schedules to ensure that the outlets/sections are adequately staffed to handle the levels of business. · Assist in the conducting of annual performance evaluations. · To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times. · Assist in the training of the employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency. · To understand and strictly adhere to the Rules & Regulations established in regards to the hotel policy on Fire, Hygiene, and Health & Safety. · To ensure that all potential and real hazards are reported and rectified immediately. · To have complete understanding of the Hotel’s Employee Handbook and adhere to the regulations contained within. · Performs any other duties as assigned to him/her by management. JOB PROFILE : EDUCATION : Hospitality or Hotel Management Degree/Diploma EXPERIENCE : 2-3 years experience in a five star hotel restaurant operation in similar position COMPETENCIES : TECHNICAL COMPETENCIES : · Knowledge of hotel products and services INDIVIDUAL CHARACTERISTICS : · Building teamwork · Developing others · Motivating others · Planning/ Organization · Problem solving & Decision Making · Conflict Management · Entrepreneurial Orientation · Stress Management · Interpersonal Skills · Adaptability/ Flexibility · Concern for quality · Influence · Initiative · Managing Performance · Teamwork/ Cooperation · Cross cultural sensitivity · Interpersonal skills · Customer service orientation · Listening and Oral Skills · Written skills · Enthusiastic and pleasant personality · Able to exert fast-paced mobility for period of up to 4 hours in length. · Creativity · Integrity OTHER SKILLS (LANGUAGE, COMPUTERS,…) : · Fluency in local language · Fluency in English · Knowledge of MICROS DOCUMENT ADDENDUM Job Descriptions are only valid with this addendum page; signed by authorized Management only and according to authorization levels below. JOB DESCRIPTION JOB TITLE : DEPARTMENT : VERSION NUMBER : AUTHOR NAME DATE POSITION SIGNATURE PROPOSED EFFECTIVE DATE The content of this job description will be reviewed on a regular basis to incorporate any new responsibilities which reflect the hotel business requirements. CHECK NAME DATE POSITION SIGNATURE REVISED EFFECTIVE DATE APPROVAL NAME DATE POSITION SIGNATURE EFFECTIVE DATE 6 of 6 P E O P L E M A N A G E M E N T Please note that this document is intellectual property owned by Kempinski AG/Germany and KISA/Switzerland.