银行柜台英语200句

中国银行浙江省分行中心零售柜员英语口语教材银行柜台英语200句目录第一部分必备词汇一般用语开户与存款外币兑换汇款旅行支票信用卡第二部分常用句型问候、招呼提供服务引导相关柜台送别答谢询问开立账户请出示有关文件或证明告诉汇率、利率是多少需要何种票面现金请客户稍作等候询问存入（取出）多少钱？起存金额要求指导客户填单收取正常费用接客户投诉电话没收假钞调解纠纷树立银行形象第三部分情景对话迎候客户光临指引方向开户与存款汇入汇款汇出汇款货币兑换兑付旅行支票购买外汇长城卡的使用外卡业务外卡取现办理即期汇票托收提供房屋贷款第四部分情景对话参考译文第一部分必备词汇一般用语counter[]n.柜台account[]n.计算、账目greeting[]n.问候、祝贺inquiry[]n.询问apology[]n.道歉suggestion[]n.提议pleasure[]n.乐趣、愿望fault[]n.过错、缺点forgive[]vt.原谅、饶恕matter[]n.事件、物质、内容、原因vi.有关系、要紧guide[]n.领路人、向导、导游vt.带领、指导moment[]n.片刻charge[]n.费用,主管,掌管vt.收费commission[]n.委任,委托,代办(权),代理(权),犯(罪),佣金deduct[]vt.扣除separate[]adj.分开的,分离的,个别的,单独的v.分开,隔离,分散,分别note[]n.笔记,短信,注解,票据,纸币vt.注意,,笔记counterfeit[]n赝品,伪造品adj.伪造的,假冒的vt.伪造,假冒relevant[]adj.有关的,相应的regular[]adj.规则的,有秩序的,经常的adv.经常地forge[]v.稳步前进,铸造,伪造confiscate[]vt.没收,充公,查抄,征用adj.被没收的receipt[]n.收条,收据,收到v.收到straight[]adv.直,直接,一直advice[]n.忠告,建议,[商]通知cooperation[]n.合作,协作percent[]n.百分比,百分数intend[]vt.想要,打算,意指,意谓separately[]adv.个别地分离地technical[]adj.技术的,技术上的,技巧方面的individual[]n.个人,个体urgent[]adj.急迫的,紧急的denomination[]n.命名representative[]n.代adj.典型的,有代表性的equivalent[]adj.相等的,相当的,同意义的n.等价物,相等物开户与存款cash[]n.现金vt.兑现deposit[]n.沉淀物,存款,押金,保证金vt.存放,堆积vi.沉淀withdraw[]vt.收回,撤消vi.缩回,退出interestraten.利率annual[]adj.一年一次的,每年的,一年生的currentdeposit活期存款fixeddeposit定期存款fill[]vt.装满,充满,填充vi.充满n.满足,饱,充分,填方form[]n.形状,形态,外形,表格,形式v.形成,构成,排列,(使)组成duplicate[]adj.复制的,副的,两重的,两倍的,完全相同n.复制品,副本vt.复写,复制,使加倍,使成双sign[]n.标记,符号,记号,征兆,迹象,征候v.签名(于),署名(于)～,签署dot[]n.点,圆点,园点vt.在...上打点frame[]n.结构,画面,框架balance[]n.秤,天平,平衡,[商]收支差额,结余,余额v.平衡,称,权衡,对比,结算n.资产平稳表minimum[]adj.最小的,最低的n.最小值,最小化original[]adj.最初的,原始的,独创的,新颖的n.原物,原作initial[]adj.最初的,词首的,初始的n.词首大写字母passport[]n.护照IdentityCardn.身份证件effective[]adj.有效的certificate[]n.证书,证明书vt.发给证明书,以证书形式授权给...外币兑换exchange[]vt.交换,调换,兑换,交流,交易n.交换,调换,兑换,交流,交易exchangeraten.兑换比率exchangememon.兑换水单memo备忘录currency[]n.流通货币汇款remittance[]n.汇款,汇寄之款,汇款额SAEC（StateAdministrationofExchangeControl）国家外汇管理局approval[]n.赞成,承认,正式批准reference[]n.提及,涉及,参考,参考书目,证明书(人),介绍信(人)convert[]vt.使转变,转换...reconvert[]v.(使)恢复故态krone[]克朗peso[]比索bath泰铢rupee[]卢布aboard[]adv.在船(飞机、车)上,上船(飞机、车)prep.在(船、飞机、车)上,上(船、飞机、车)order[]n.顺序,秩序,会议规则,命令,定购,定单vt.命令,定购,定制differfromvi.不一致,不同旅行支票traveller’scheckn.旅行支票sign[]n.标记,符号,记号,征兆,迹象,征候v.签名(于),署名(于)～,签署countersign[]n.复签beforehand[]adv.预先presence[]n.出席,到场,存在purchase[]vt.买,购买n.买,购买authorization[]n.授权,认可issuingbankn.出票行agreement[]n.同意,一致,协定,信用卡creditcard信用卡application[]n.请求,申请,申请表,应用photocopy[]n.影印v.影印license[]n.许可(证),执照vt.许可,特许v.许可valid[]adj.[律]有效的,有根据的,正当的,正确的expiration[]n.满期overdraft[]n.透支,透支之款项dependonvi.依靠,依赖acceptingbankn.承兑行contactwithv.与…联系cancel[]v.注销数字one[]num.一two[]num.二three[:]num.三four[]num.四five[]num.五six[]num.六seven[]num.七eight[]num.八nine[]num.九ten[]num.十hundred[]num.百thousand[]num.千million[]num.百万英语语法简介句子成分一个句子皆由两个部分组成，即主语部分（subjectgroup）与谓语部分（predicategroup），如:MybrotherteachesEnglishatalanguageschool.句子中的mybrother即是主语部分，teachesEnglishatlanguageschool即是谓语部分。句子由各个句子成分构成。句子成分分为7种：1）主语（subject）它是一句的主体，使全句所述说的对象，常由名词或相当于名词的词担当，置于句首，如：Thetrainleavesatsixo’clock.2）谓语或谓语动词（predicateverb）它是述说主语的动作或状态的，常由动词担任，置于主语之后，如：Thehousefacessouth.3）表语（predicative）它是表述主语的身份或特征的，常由名词或形容词担任，置于连系动词之后，如：Brownisacomedian.It’sfinetoday.4）宾语（object）它是表示及物动词的动作对象和介词所联系的对象的，常由名词或相当于名词的词担任，置于及物动词或介词等之后，如：Ireceivedaletteryesterday.Doyuouhavecoffeewithyourbreakfast?5）定语6）状语7）补语句子句子（sentence）是具有主语部分和谓语部分并有完整意义的可以独立的一组词。在英语里，句子的基本结构有下列6种，较常用和简单的有：1）主语+谓语（SV），如：Daydawns.2）主语+连系动词+表语（SLP），如：Tom’sfatherisaprofessor.3）主语+谓语+宾语（SVO），如：RuthunderstandsFrench.第二部分常用句型问候、招呼1、Goodmorning.2、Goodafternoon.3、Howdoyoudo?4、Howareyou?5、Hello.提供服务6、CanIhelpyou?7、MayIhelpyou?8、IsthereanythingIcandoforyou?9、WhatcanIdoforyou?10、CanIdoanythingforyou?11、HowcanIhelpyou?引导相关柜台12、Pleasefollowme.13、Comewithme,please.14、Thisway,please.15、Pleasegooverthere.16、Pleasecomethisway.17、Justgostraighttothecounter,please.18、Goupstairs,please.送别19、Thankyou.20、Thankyouverymuch.21、Thankyouforyourhelp.22、Thankyouforyouradvice.23、Thankyouforyourcooperation.24、That’sverykindofyoutodo(say)so.答谢25、Mypleasure.26、Youarewelcome.27、That’sallright.28、Don’tmentionit.29、Atyourservice.询问开立账户30、Whatkindofaccountdidyouhaveinmind?31、Whatsortofaccountwouldyoulike?32、Whatkindofaccountdidyouwant?33、Whatkindofaccountareyougoingtoopen?请出示有关文件或证明34、Wouldyoumindshowingmeyourpassport?35、CouldIaskyoutoshowmeyourIdentityCard/36、DoyoumindifIaskyoutoshowmeyourExchangeMemo?37、MayItroubleyoutogivemetoshowyourdrawingslip?38、CouldIhaveyourpassport,please?39、Pleaseshowmesomeeffectivecertificates,please.40、Passport,please?告诉汇率、利率是多少41、Today’sexchangerateofRMBtoUSDis827yuanto100dollars.42、Theannualinterestrateis3.78percent.需要何种票面现金43、Howwouldyoulikeit?44、Whatdoyouwanttohaveyourmoney?45、HowshallIgiveittoyou?46、Whatwouldyoulikeforyourmoney?请客户稍作等候47、Onemoment,please.48、Pleasewaitalittlewhile.49、Justamoment,please.询问存入（取出）多少钱？50、Howmuchdoyouwanttoplacetoyouraccount?51、Howmuchdoyouwanttotakefromyouraccount?52、Howmuchdoyouwanttoputintoyouraccount?53、Howmuchmoneydoyouwishtowithdrawfromyouraccount?起存金额要求54、Theminimumamountisoneyuan.55、Fiftydollarsistheminimumoriginaldeposit.56、Youhavetodepositaninitialamountof50dollars.指导客户填单57、Pleasesignyournameonthisdottedline.58、Here,inthisframedspace.59、Thisisanexchangememo.Pleasefillinyourname,passportnumber,yournationalityandtheamountyouintendtochange.60、Pleasefillinthisapplicationformandsignyourname.61、AmongthemthereareTT,MTandDD.Pleasetickofftheonethatyouprefer.收取正常费用62、We’lldeductacollectionservicechargefromthetotalamount.63、YouwillhavetopaythechargefortheTT.64、Thechargeforairmailis10dollars.65、WouldyoulikethecommissiondeductedfromthisfivehundredUSdollars,orwouldyouratherpayitseparately?66、Atyourrequest,wedeductitfromtheremittance.接客户投诉电话67、Oh,yes.PleaseholdthelineforamomentandI’llseeifourmanagerishereinhisoffice?68、Thankyouforcallingmeaboutthis.I’llgoandcheckitrightaway.PleaseholdonforasecondI’lltellyoutheinformation.69、Hello,thisistheBankofChina,ZhejiangBranch.CanIhelpyou?没收假钞70、Aftertechnicalexamination,wefindthisnoteiscounterfeit.71、Accordingtotherelevantregulations,forgednotesaretobeconfiscated.72、Sorry,sir,thisnoteyougavemeisaforgedone.Itcan’tbeacceptedbythebank.Wehavetotakeitinandconfiscateitasrequired.Here‘sareceiptforit.调解纠纷73、Howdoyoudo?I’mtheservicemanager.Wouldyoupleasehaveatalkwithmeaboutit?74、Well,pleasecalmdown,IthinkthereisnothingseriousandIcanhelpyouwiththeproblem.Comewithme,please.75、Oh,dear,we’reterriblysorryforthismisunderstanding,butcanIaskyourcooperationandunderstanding?树立银行形象76、Well,we’renotonlytheclosestbank,butwe’realsothemostmodernandconvenientbankinthewholeblock.77、Wouldyouliketoleaveyourcontacttelephonenumberwithus,sothatIcangiveyouacallassoonasproblemissolvedforyou.78、I’llcontactyouwithinthenextfewdays.Thisismybusinesscard,ifyouhaveotherquestions,pleasefeelfreetocallme.79、Perhapsyoucanleaveaninstructionwithourbank,tellingustoremindyouofthearrivalofyourremittance.第三部分情景对话迎候客户光临AT:Goodmorning,Sir.WhatcanIdoforyou?C:Goodmorning,I’dliketoremitsomemoneytotheUSA,butI’vegotnoideahowtodoit.T:OK.Look,that’shandledoverthereatcounterwiththesign“OutwardRemittance”.Pleasefollowme.C:Thankyou.T:That’sallright.BT:Hello,Sir.WhatcanIdoforyou?You’relookingveryworried.C:Iam.Ihavetowithdrawmymoneyintenminutes,orIcan’tcatchmyplane.Butyousee,there’restillthreepersonsinfrontofme.Idon’tknowwhattodoforsuchahurry.T:OK,pleasedon’tworry.Letmehelpyouwithyourbusiness.(toothercustomers)I’msorrytobotheryounow,gentlemen.Butthisyoungmanisinahurry.He’sgoingtocatchtheplane.Wouldyoumindifwedohisbusinessbeforeyourturn?C:Noproblem,pleasegoahead.T:Thankyouverymuchforyourcooperation.(totheworriedcustomer)Please.C:(tothecustomers)Thankyouverymuch.(totheservicemanager)Thankyou.T:Don’tmentionit.Mypleasure.指引方向T:Goodmorning,Sir.MayIhelpyou?C:CouldyoutellmehowtogettotheCreditCardDepartment?T:Certainly.Pleasegostraightthiswayuntiltheend.Thenturnleft.C:Thankyou.T:Youarewelcome.开户与存款AT:Goodafternoon,Sir.MayIhelpyou?C:Yes,please.I’dliketoopenasavingaccount.Willyoutellmehowtodoit?T:Certainly,sir.I’msogladtohelpyou.Usually,weofferacurrentdepositaccountandafixeddepositaccountforanindividual.Whatkindofaccountwouldyouliketoopen?C:Couldyoutellmethedifferencebetweenthem?T:Yes,ofcourse.Ifyouopenafixeddepositaccount,you’llhaveadepositcertificateinthenameofthedepositor.Andtheinterestrateishigherforit.C:Then,howaboutthecurrentdepositaccount?T:ThecurrentdepositaccounttakestheformofaPassbook.Youmaywithdrawthemoneyatanytimeand,youjustneedtopresentyourpassbook.C:I’dratheropenacurrentdepositaccount,then.T:PleasegotocounterNo.9forservicewithyourpassport,anduseyourrealnameforyouraccount.C:Thankyouverymuch.T:Youarewelcome.BT:Howdoyoudo?WhatcanIdoforyou?C:Howdoyoudo?I’vebeenworkinginajoint-ventureenterprise,andI’mplanningtostayhereinyourcityfor3years.IthoughtIwouldchooseabankinwhichtoopenatimedepositaccountfornotes.Canyougivemesomeinformationaboutwhatkindoftimedepositaccountyoucanoffer?T:It’smypleasure.Wehave5kindsofforeigncurrencytimedepositaccount:1-month,3-month,6-month,1-yearmaturities.C:CanIdrawthecashfromthetimedepositaccountatanytime?T:Certainly.Butyou’dbetterdoitonmaturitydate,becausetheinterestpayableiscalculatedattherateoftimedeposit.Youcanearnmoreinterestfromit.However,ifyouwanttodrawcashfromthedepositbeforethematuritydate,youwon’tearntheinterestfixedoriginally.C:ButifIdrawapartoftheamountfromatimedepositaccountbeforeitsmaturitydate,howtocalculatetheinteresttobepayablefortheremainingundrawnamount?T:Inthatcase,theinteresttobepayableforyourwithdrawiscalculatedattheraterulingonthedateofyourwithdrawal.But,ifyoudon’twithdrawallthesumfromyourtimedepositaccount,theremainingundrawnamountwillstillbearinterestattheratestatedatthetimeofdeposit.Well,bytheway,ourgovernmenthasimplementeda20%flattaxoninterestincomesinceNov.1,1999.C:Isee.What’stheinitialamountforadepositaccount,then?T:Forthecurrentdepositofforeigncurrency,theinitialamountcannotbelessthantheequivalentvalueofRMB￥100,andforthetimedeposit,theamountnotlessthanRMB￥500.C:Wouldyoupleasetellmethecurrentinterestrateforsuchausdollardeposit?T:Certainly,Sir.TheElectronicBulletinBoardonthewallwillgiveyoualltheup-todateinterestratesandexchangerates.C:Whereisit?T:Yousee,itsoverthere.Comewithme,please.C:Oh,yes.Thereitis!Thankyouverymuch.T:Don’tmentionit.It’smypleasure.CC:Goodmorning.T:Goodmorning.Welcometoourbank.I’mgladtohelpyou.C:IhavefivethousandSingaporedollars(S$5000)andI’dliketodeposititinyourbank.CanIdoithere?T:Yes,ofcourseyoucan.CanI’mafraidthere’reonly9kindsofforeigncurrencyallowedforopeningdepositaccountinourbank.They’reUSdollar,Hongkongdollar,Japaneseyen,Poundsterling,Australiandollar,Canadiandollar,Swissfranc,SingaporedollarandEuro.C:Well,whatshouldIhavetodoaboutit?T:Officially,asforanyotherfreelyconvertibleforeigncurrencies,theyhavetobechangedintooneofthe9kindsofcurrenciesjustmentioned.Theamounttobecreditedintoyouraccountmustbedulyconvertedaccordingtotheexchangeraterulingonthedateofdeposit.Whatcurrencywouldyouprefer?It’suptoyoutomakeadecision.C:Oh,I’vegotit.Thanksalot.T:Mypleasure.汇入汇款C:Goodafternoon.T:Goodafternoon.CanIhelpyou?C:Yes,I’dliketoknowthedifferentwaysofremittancefromabroad.T:YoucansendyourmoneybyTT、DD、orMT.C:Whichisthequickestway?T:Isuggestyou’dbetterchoosetelegraphictransferifyouurgentlywantcash.C:OK.Thanks.T:Atyourservice.汇出汇款C:I’dliketosendsomemoneytomybrotherinNewYork.AndIhopehecangetitassoonaspossible.CanIwirethemoneytohim?T:Yes.Wecanmakearrangementstosenditbycableifyoulike.Butfirstofall,wewanttoseeyourpersonalcertificatesanddocumentspresentedbyyoutothebank.C:Allthesearerequired?T:Yes,ofcourse.C:Whatarethey,please?T:Yourpassportwithavalidvisa,acertificateforyourpersonalincome,ortheotheroriginaldocumentsforreceiptifyouhave.C:SoIsee,theforeignexchangecontrolsystemisappliedinyourcountry.ButnowIwanttobeassuredtheremittancebytelegraphictransferwouldbefast,wouldn’tit?T:Yes.Asyourrequestissourgenttoday,wecanmanagetosenditbySWIFT.It’llbethefastestwayandcostyoulittle,becauseevery325charactersisonlyaunitofcharge.C:OK,I’dpreferSWIFT.Butanymorechargeforsuchremittance?T:Yes,sir.Wewouldaddthecablefeetoourregularservicecharges.C:Oh,Isee.TwothousandUSdollars,Ithink.T:Allright.Pleasefilloutthisremittanceapplication.Andwe’llneedyouraddressandtelephonenumber,too.C:Hereyouare..Youcandebitmysavingsaccountfortheamountincludingserviceandcablecharges.T:Yes.(Afterawhile)…T:EverythingisOKnow.Hereisthereceiptfortheremittance.SorrytohavekeptyouwaitingC:It’sallright.Thankyou,bye-bye.T:Bye-bye.货币兑换C:GoodafternoonT:Goodafternoon.C:I’dliketoexchangesomeUSdollarsforRMByuan.Wouldyoupleasetellmetoday’sexchangerate?T:It’sRMB￥827againstUSD100.C:IsthisratethesameasinotherbanksalloverChina?T:It’sthesame.C:Also,Iwanttoknowyourbusinesshours.T:It’sfrom9:00amto5:00pmeveryday.C:Thankyou.Good-bye!T:It’smypleasure.Goodbye!兑付旅行支票T:Howdoyoudo?WelcometotheBankofChina,ZhejiangBranch.C:Howdoyoudo?CanIchangeforeignmoneyinyourbank?T:Yes,youcan.Butwhatmoneywouldyouliketochange,please?C:SomePoundsSterling,T:Innotesorcheques?C:IntravelerschequesofLloydsBank,Ltd..T:Howmuch,please?C:Twohundredpoundsinall.Herearemyfourcheques.T:Pleasecountersignthem.C:Allright.ButwherecanIsign?T:Justhere,withthesewords“countersignhereinpresenceofpayingagent(orcashier)”.Pleasenameasspecified.C:OK.Hereyouareandseeifit’sallright,please.T:Now,pleaseshowmeyourpassportandfillinthismemoinduplicate.C:There,I’vegotthemfinished.Andthisismypassport.T:Everythingisallright.Well,bytheway,howwouldyoulikeyourmoney?Mr.Williams.C:Idon’tmind.AnykindofdenominationsareOK.T:Hereyouare,Mr.Williams.C:Thanksalot.Goodbye.T:You’rewelcome.Goodbye.购买外汇T:Howdoyoudo,Sir.WhatcanIdoforyou?C:Howdoyoudo?I’vebeenaforeignlanguageteacherfortwoyearsinZhejiangUniversity.ButI’llgobacktotheU.S.A.inaweekwhenthevacationstarts.IstillhavetwothousandRenminbiYuanunusedfrommywages.CanIchangethemintoUSdollars?T:Yes,youcanifyouhavetherelativepersonalcertificates,likeyourForeignExpertscertificate,etc.C:ItsohappensthatIhavethem.T:That’sgood.Accordingtothecurrentprovisionsofourforeignexchangecontrolregulations,youcanconvertyourRenminbinotesnotmorethen￥2400permonthwhileyou’restayinginChina.Well,bytheway,haveyoueverboughtforeigncurrencyatpresent?C:No,Ihaven’t.T:SoIthinkitsnoproblemforyoutobuyUSdollarswithyourtwothousandRenminbiyuan.C:Canyoutellmewhat’stheexchangeratetoday?T:Thesellingrateiseighthundredandtwenty-eightRenminbiyuan(RMB￥828)againstonehundredUSdollars(USD100).You’llgettwohundredandforty-twoUSdollars.C:That’sclear.Iwanttobuynow.T:PleasegotocounterNo.10.Youcanhavetheservicethere.C:Thankyouverymuch.T:You’rewelcome.长城卡的使用T:Howdoyoudo?C:Howdoyoudo.I’veopenedaGreatWallCardrecently.NowIwanttocashsomemoney,howcanIdowithit,please.T:YoucanuseittodrawmoneyfromtheATM,butthewithdrawalamountislimitedwithinRMB￥1000eachtime.Youcanalsouseitatthecountertogetmuchmoremoney,ifyouwant.C:Forwhatamountdoyouneedauthorization?T:Foranyamountexceedingthelineofcredit,we’llhaveto.C:Howaboutpayingmyexpenseswiththecard?T:Youdon’tneedtogetauthorizationifyourexpensesareinlinewiththecreditgivenbytheissuingbank.C:Thankyouforyourassistance.T:Notatall.Youarewelcome.外卡业务C:Howdoyoudo.ThisisthefirsttimeI’vetraveledinChina.NowI’mheretocashsomemoneywithmycreditcard.Iwonderifyouhaveanagencyforforeigncreditcardservice.T:Yes.OurbankhastheagencyforVISA,Master,Express,DinersandJCBcards.C:CanIdrawsomeUSdollarswithmycard?T:Yes,youcan.Pleaseshowyourcreditcardandpassporttome.C:Hereyouare.T:Waitaminute,please.We’llhavetocalltheAuthorizationCenter.C:Nohurry,justtakeyourtime.T:NowhereisUSD2000.Pleasecountitandtakebackyourpassportandcard.C:It’scorrect.Thankyou.T:You’rewelcome.外卡取现T:Goodafternoon.WhatcanIdoforyou?C:Goodafternoon.CouldIcashsomemoneywithmyDinersCard?T:Yes,wecandoitforyouafterwecontacttheDinersrepresentativeofficeforauthorization.C:Thenhowabouttheservicecharge?T:It’s4%ofyourwithdrawals.ButIhavetoremindyouthatthere’sonlyonetimeyoucandrawcashfromourbankwithinaday,nomatterwhetheryourrequirementisacceptedornot.C:YoumeanI’llhavetocomehereanotherdayifmyrequirementisrefusedoneday?T:Right.Butanotherpointtobementioned:youcanonlycashanamountequivalenttoonethousandfivehundredRenminbiYuan(RMB￥1500)ormoreeachtime.C:Oh,really?T:Yes,theclerkwillgiveyouanexactcalculation.C:OK.Thankyouforyourexplanation.T:Notatall.You’rewelcome.办理票据托收业务C:Excuseme,butmayIaskhowtoencashmydemanddraft?T:You’rewelcome.Wouldyoumindshowingmeyourdraft?C:Ofcoursenot.Hereitis.T:I’msorrytotellyouthatyourdraftcan’tbecashedrightaway,becauseitwasissuedfourmonthsago.Therearestilltwomonthstogofortheexpirydatewhichisusuallysixmonths.Inordertomakepaymentsafe,IthinkI’dbettercollectitforyou.C:Ihavenoideaofencashingdrafts.Therefore,Iagreewithyou.Buthowlongwillittaketohavemydraftcollected?T:Aboutonemonth.C:That’squitealongtime.Anyway,pleasecollectforme.T:So,pleasetellmeyourtelephonenumbersoastoenableustoadviseyouoftheresultofcollectionintime.C:Itis88463582,andmynameisWangLin.Thankyou.I’llbewaitingforyourtelephone.T:Notatall.提供房屋贷款T:Hello.Mr.WangLin.IsthereanythingIcandoforyou?C:Yes,please.I’mplanningtobuyavillainHangzhou,butI’mshortofmoney.SoI’dliketoknowsomethingaboutmortgageloans.Couldyougivemesuchinformation?T:Yes.Ourbankusuallylendsmoneyoncertainconditions.Youcanfilloutthisapplicationfirst.C:Hereyouare.WhatelseshouldIdo?T:Oh,ittakessometimetocompleteamortgageloantransaction.Andhere’sourmortgageloanbookletwhichexplainsallthenecessarythings.C:Thankyou.T:OurbankwillgoandseethevillayouwanttobuytoappraisethevaluenextMonday.C:Fine,I’llbeready.Bytheway,what’stheinterestrateonmortgageloans?T:Itisabout5%.C:Isee.Good-bye.T:Good-bye.情景对话参考译文迎候客户光临AT：早上好，先生。请问你要办理什么业务？C：早上好。我想汇些钱到美国，可是我不知道怎么办？T：瞧，就在那边标有“汇出汇款”的柜台办理，请跟我来。C：谢谢你。T：没关系。BT：你好，先生。请问办理什么业务？你看上去挺着急的。C：是的。我必须在10分钟之内办好取款业务，否则我就赶不上飞机了。可是，你瞧，我前面仍有三个人，我不知道如何才能快点办完。T：好吧，请别着急。让我帮你办好此事。（面对其他客户）很抱歉打搅你们。这位年轻人有急事，他要赶飞机。请不要介意我们提前给他办理业务，好吗？C：没问题，请尽管办理就是。T：非常感谢大家的合作。（对焦急的客户）你请吧。C：（对其他客户）非常感谢。（对大家经理）谢谢你。T：别客气。应该的。指引方向T：先生，早上好，请问你要办理什么业务？C：你能告诉我到信用卡部怎么走吗？T：当然可以。请一直往前走直到尽头，然后左转弯。C：谢谢。T：不用谢。开户与存款AT：先生，下午好。请问你要办理什么业务？C：是的，我想开一个储蓄账户，你能告诉我怎样办理吗？T：好的，我很高兴为你服务。我们通常对个人提供活期存款和定期存款两种账户，你想开哪一种？C：你能告诉我它们之间的区别吗？T：当然可以。如果你开一个定期账户，你就会有一张以存款人名字开立的存款单，定期利率要高一些。C：那么活期账户呢？T：活期账户采用存折的形式，你可以随时取款，你只需出示存折。C：我开个活期账户吧。T：请到9号柜台，并在你的账户上使用你的真实姓名。C：非常感谢。T：不客气。BT：你好，请问你要办理什么业务？C：你好。我在一家合资企业工作，在这儿大约呆3年。我想选择一家银行存定期存款，想知道有哪几种定期存款账户，你能介绍一下吗？T：乐意服务。我行的外币定期存款分为1个月、3个月、6个月、1年期、2年期五个档次。C：可以随时从账户上取钱吗？T：可以，但一般到期取钱为好，按定期利率算利息，利率较高。如果在存单到期日之前支取现金的话，你就不能获得原定的利息了。C：但是，如果我在未到期时就部分支取了定期存款，那么对于未支取的部分该怎样计算利息呢？T：在这种情况下，对支取部分所要支付的利息按取款这天的活期存款利息付给你。如果你不支取全部存款，则剩下来未取的存款仍按原定期存款的利率计息。还有，从1999年11月1日起，我国政府已经开始对各类储蓄存款征收20%的利息收入税。C：我明白了：我明白了。那么起存金额是多少？T：外币活期存款起存金额不低于人民币100元等值外币，外币定期存款起存金额不低于人民币500元等值外币。C：你能告诉我现在美元的存款利率吗？T：当然可以。我行大厅电子显示屏上公布着最新的存款利率和外汇牌价。C：电子显示屏在哪里？T：就在那边，请跟我来。C：是的。非常感谢你。T：别客气，这是我应该做的。CC：早上好。T：早上好。欢迎光临，很高兴为你服务。C：我有5000新加坡元，想存在贵行，可以吗？T：可以，但我们的存款货币目前