DELL cpu0000 cpu1 internal error (IERR) 问题解决办法

DELL cpu0000 cpu1 internal error (IERR) 问题解决办法 一台Dell R820服务器前排面板上出现这个问题 “cpu0000 cpu1 internal error (IERR) contact support ”，有可能会导致服务器死机或者重启或无法正常启动，打电话给dell客服，得到的说法是因为CPU节能设置，需要在BIOS中关闭该设置即可。按照他的说法做了操作，报错得以解决。 解决办法-步骤 1，服务器关机，并断掉点源； 2，按住电源键20秒，等待1分钟左右； 3，接通电源，开机； 4，开机后再dell图标出来的时候按下F2,进入BIOS设置； 5，system Setup - System BIOS ，选择 system profile Settings，进入后将右边的 Performance Per Watt（DAPC）改为 Custom； 6，然后可发现，下方的其他选项变为可选； 7，将 CIE 和 C States 选项改成 Disabled ； 8，ESC返回 保存设置，重启服务器。 官方答复： cpu0000 cpu1 internal error (IERR) contact support -poweredge R720 server This question is answered Posted bySam Liyanage on26 Nov 2013 11:35 PM         Hello, we recently bought a Dell poweredge R720 server. It shows error massege in the display. "cpu0000 cpu1 internal error (IERR) contact support " What could be the reason? Hardware problem. We are going to install Ubuntu 12.04 server on it. Cpu error, cpu0000 cpu1 internal error, PowerEdge R720, sserver, poweredge server Like0 l Reply     l Posted byDELL-Joey C on27 Nov 2013 3:30 AM Verified Answer Verified bySam Liyanage         l Hi Liyanage, l As of Ubuntu, there is some bugs that need some fixes in the next update 12.10 for this issue. l l l But I can try to suggest to do 1 step for a try to fix issue. l You might need to turn off the C-State in the BIOS for the server. After booting into the BIOS, go to System Profile Settings > Set it to custom and disable to C-state. l l   l 1 more thing to do is to clear the hardware logs, and check if the issue can surface. l Let me know how it goes. l Joey Chong Get Support on Twitter @DellCaresPro l Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows) Like0 l Reply     l Posted byDELL-Joey C on27 Nov 2013 3:30 AM Verified Answer Verified bySam Liyanage         l Hi Liyanage, l As of Ubuntu, there is some bugs that need some fixes in the next update 12.10 for this issue. l l l But I can try to suggest to do 1 step for a try to fix issue. l You might need to turn off the C-State in the BIOS for the server. After booting into the BIOS, go to System Profile Settings > Set it to custom and disable to C-state. l l   l 1 more thing to do is to clear the hardware logs, and check if the issue can surface. l Let me know how it goes. l Joey Chong Get Support on Twitter @DellCaresPro l Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows) Like0 l Reply     l Posted bySam Liyanage on27 Nov 2013 8:31 PM         l Dear Chong, l Thank you for the reply. I'm waiting till our service provider comes to operate the server. I ll say them go through your steps and I ll post the results soon. l Thank you for your kind advice. l Sam l power edge server, R720 Like0 l