[英语学习]酒店英语

[英语学习]酒店英语 1.酒店英语,语迎、语候语 老外越来越多的涌中国,或求学或光,不进进进进进进进进进进进进 懂的他要吃西。了把做大,进进进进进进进进进进进进进进进进进进进 就要辛苦在店工作的同胞学一些常用进进进进进进进进进进进进进进 的店交流英了。下面看酒店英第进进进进进进进进进进进进进进进进进 一篇:迎、候常用。进进进进进进进进进 1. Good morning (afternoon, evening), sir(madam)早上，下午、上,好,先生，夫人,。进进进进进进进进进进进进 2. How do you do? 您好:，初次面,进进进 Glad to meet you. 很高到您。进进进进进 3. Welcome to our hotel (restaurant, shop).进进进进进进进进进进进进进 迎到我，餐、商店,来。 4. Wish you a most pleasant stay in our hotel.愿您在我得愉快。进进进进进进进进 5. I hope you will enjoy your stay with us.希望您在我得愉快。，客人入店,进进进进进进进进进进进进进进进进 I hope you are enjoying your stay with us.希望您在我得愉快。，客人在店逗进进进进进进进进进进进进进进进 留期,进进 I hope you have enjoyed your stay with us.希望您在我得愉快。，客人离店,进进进进进进进进进进进进进进进 6. Have a good time! 祝您得愉快:进进进进进 7. ***hotel, front desk. Can I help you?***进进进进进进进 店,前。您找, 8. Sorry, I've dialed the wrong number.进进进进进进 不起,我号了。 9. May I speak to your general manager?能和你理,进进进进进进进进 Speaking. 我就是。 10. Sorry, he is not in at the moment.进进进进进进 不起,他在不在。 Would you like to leave a message?您要留口信,进进 2. 酒店英:致、道歉用语语语语语语语语语 当客人提意的候,礼貌的做法是要先表进进进进进进进进进进进进进进 示道歉、并感方提出的意。次我就来进进进进进进进进进进进进进进进 看看致、道歉的常用。进进进进进进进进进 1. Thank you for your advice (information, help). 感您的忠告，信息、帮助,。进进进进进进进进进进进进进 2. It's very kind of you.您真客气。 3. You are welcome. 不用。进进 4. Not at all. 不用。进进 5. Don't mention it. 不用。进进 6. It's my pleasure. / With pleasure. / My pleasure. 非常高您服。进进进进进进 7. I am at your service.进进进进进进 意您效。 8. Thank you for staying in our hotel. 感您在我酒店下榻。进进进进进进进进进进 9. I'm sorry. 很抱歉。 10. Excuse me. 进 不起。 11. I'm sorry. It's my fault.很抱歉。那是我的。进进进 12. Sorry to have kept you waiting.进进进进进进进 不起,您久等了。 13. Sorry to interrupt you.进进进进进 不起,打您了。 14. I'm sorry about this.进此表示抱歉。 3.进进进进进进进进进进进进酒店前台必会的英,客人打来酒店咨 酒店的信息进进进进 R: Changhong Hotel.May i help you ? 进进进进进进进进进进进虹店。需要我帮忙, I'm phoning from the U.S.A I want some information before making a reservation. 我从美国打的。我在我来之前想先个酒店进进进进进进进进进进进进进进进 Yes,madam.How can i help you? 是的,夫人,我怎帮你呢,进进进进进 The first thing i want to know is how far the hotel is from the airport. 第一,我想知道从机到酒店要多久。进进进进进进进进 Only fifteen minutes drive. 只需要15进进分。 Do you have a conference room? 你会室,进进进进 We have a conference hall that seats four hundred.We also have eight meeting rooms which seat twenty persons sach. 我有分可以容进进进进进进进进400进进人,有8人,或者20进进进人的会室。 So you must have a business center. 所以,是有商中心的。进进进进进 Yes,madam.The business center offers twenty-four service.We can provide secretarial and translation services and we of course have fax and telex. 是的,夫人,在2004进进进进进进进进进进年商中心提供了服。我 进进进进进进进进进进进进进进进进进进进可以提供秘,翻服,我当然有真和。 What do you charge for double and single rooms? 你的人和双人分怎收的,进进进进进进进进进进进进进进进进进 Single rooms are RMB 320 Yuan per day while double rooms are only RMB 480 Yuan. 进人房要320元,而双人房天要收每480元 That sounds very reasonable.Well,i'll have to talk to my boss before making reservations. 进听起来似乎很合理.进进进进进进好吧,我得和老板再决定。 Do you need any further information,madam? 夫人,你需要什料,进进进进进进进进进 Ah,yes.Is there a boutique in the hotel? 啊,是的,酒店有精品店,进进进进进进进 Yes,madam.In fact,we have a shopping center with fashion boutiques,a souvenir shop and supermarket. 是的,夫人,事上,我有装精品店,礼品店和超市。进进进进进进进进进进进进进进进进进进进进 Thank you for all information. 进进您的所有信息。 Thank you for calling the Changhong. 感您致虹进进进进进进. 4. 向客人介语酒店的中餐和西餐语 客人入住酒店,会在哪里用餐,向客人进进进进进进进进进进进进进 介酒店的中餐和西餐。看下面的英口。进进进进进进进进进进进进进进进进进进进进进进进进 G: Excuse me,where is the restaurant? 打一下,餐在哪里进进进进进进进进进 We have a Chinese restaurant and a Western restaurant.Which one do you prefer? 我有一个中餐和一个西餐你喜哪一个,进进进进进进进进进进进进进进进进进进进进 I'd like to try some Chinese food today. 我今天想中餐的食物。进进进进进进进进进 The Chinese one is on the eighth floor. 中餐在进进8楼。 What are the hours at the restaurant? 餐在什,进进进进进进进进 Breakfast:6:30 to 9:00 a.m. .Lunch:11:30 a.m. to 2:00 p.m. .Dinner:5:30 to 9:00p.m. 早餐在早上5点半到9进进进进进进进点。午餐在早上11点半到下午的2点。 进餐在下午的5点半到9进进点。 Thank you. 进进你。 You are welcome. 进进进进你的光。 5. 酒店英语,点餐 点餐常用英表达可是酒店工作人必要进进进进进进进进进进进进进进 掌握的。在我就来看一些点餐的常用进进进进进进进进进进进进进进 表达吧: 1. Sit down, please. Here is the menu.进进进进进进进进进 坐,您菜,先生。 2. May I take your order, sir? 您要点菜,进进 3. What would you like to have, coffee or tea? 您要喝咖啡是茶,进进进进 4. Would you like to have any wine with your dinner? 您用餐要喝点酒,进进进进进进进 5. Service hours are: ，餐,供是:进进进进进进进进 7:00a.m.to 9:00a.m.for breakfast.早餐7点到9 点。 11:30a.m.to1: 30p.m.for lunch. 午餐11点半到1 点半。 6:30p.m.to 8:30p.m.for dinner. 进餐6点半到8 点半。 6. What kind of foods would you like to have?您想吃什菜,进进进 7. Here is a brochure of our hotel and tariff.进进进进进进进进进进进进 是我店的菜和价目表。 8. We'll give you a 10% discount. 我您九折惠。进进进进进进进进 9. We'll offer tour guides complimentary breakfast.我陪同提供免早餐。进进进进进进进进进进进 10. Here is the bill. Please sign it. 进进进进进进进进 是您的,字。 向客人介酒店施进进进进进进进7. 很多酒店与施相合,在郊区尤常,进进进进进进进进进进进进进进进进 也就是我所的度假酒店,去那里不进进进进进进进进进进进进进进进 是了入住,而是了在放松。看下进进进进进进进进进进进进进进进进进进 面酒店服生如何向客人介酒店的施。进进进进进进进进进进进进进进进进进 Is there any place in the hotel where we can amuse ourselves? 在酒店里是否有我可以的地方,进进进进进进进进进 If you want to take a walk,you can go to the garden,It is very relaxing there. 如果你想散,你可以到花园,是非常松的步进进进进进进进 That sounds good.But is that the only one place to go? 进进进进进进进进进进听起来很好,但只有一个地方可去, No,sir.There is a recreation center on the ground floor.You can play billiards,table tennis,bridge,and go bowling. 地下室有一个中心你可以去打台球,进进进进进进进进进进进进进进 球,牌,保球。进进进进进进进 Is there a place where we can listen to some music? 有一个可以我听音的地方,进进进进进进进进进进进 Yes,sir.There is a music teahouse where you can enjoy both classical music such as Beethoven,Bach,Mozart,Liszt,and modern music,while having some Chinese tea or other drinks. 是的,里有一个音茶,如多芬,巴进进进进进进进进进进进进进进进进 赫,莫扎特,李斯特都古典音和代音,而有一进进进进进进进进进进 些中国茶或其他料。可以品进进进进进进进 Oh,great.Thank you very much. 哦,好的,非常感您进进 It's a pleasure. 那是的。进进进进 8. 酒店退房～客人支付酒店语语,酒店英语情景语语 酒店退房,客与酒店服生核的英口。进进进进进进进进进进进进进进进进进进进进进进进 Good mornin,sir.May i help you? 早上好先生,需要我帮忙,进进 Good morning,I'm leaving today.May i settle my hotel bill now? 早上好,今天我要离.进进进进进进进进进进进进进进进进进我在想把在酒店的付了可以, Your name and your Room number,please? 进进进进进进进进进进进进进进告我你的名字和房号好, Jack Burns in Room 9102. 杰克伯恩斯9102室 Did you have your breakfast? 你有吃酒店提供的早餐,进进 Yes. 是的。 Have you used any facilities since then? 那你曾使用酒店施,进进进进进进进 No Just a moment,please.I'm preparing your bill...Sorry to have kept you waiting.Here is your bill,RMB 1550 Yuan in all,including 10% service charge.Please check it. 进进进进进进等一下。一下.进进进进进我准您的...进进进进进进不起,您久等了。 进进进进进进进是您的,人民1550元,包括各方面10%进进进的服。 That's right. 进的 You have paid a deposit of RMB 2000 Yuan,haven't you? 你已支付2000进进进元存款,, Yes.Here is the receipt. 是的,是收进进进进进据。 Thank you.Here is the invoice and your change.Have a check.please. 进进进进进进进进进进进进进进你,是你的票,。 It's quite all right.Thank you. 相当不,你。进进进进进进 You're welcome.We hope you will enjoy your journey. 不用,我希望你能喜你的进进进进进进进进进进进进进进进旅程。 9. 外语酒店语语语语语支付方式的语语 外语在语语语～服语生在语语其支付方式语语生的英语口语语语。 Good moring.How can i help you? 早上好～需要我忙语, 帮 I'd like to pay my hotel bill. 我想支付我在酒店的语语 Your name and your room number,please? 语告语我的姓名和房语, 你号 Russell Palmer,room 1101. 语素语默～帕1101室 Here you are.Your bill totals RMB 3500 Yuan. 语里～的语语语语人民语您3500元 I see. 我知道了。 How would you like to make the payment,sir? 您用什语支付方式～先生, With credit cards.What card do you honor? 信用。语用什语语的, 卡你卡 American Express,Master,International Diner's Club,Visa,International Great Wall,and so on.What kind of card have you got? 美通～万事～语大俱语部～国运达国来VISA卡～语语城等。国 你有什语语的, 卡: Visa card. Visa卡 Find,Let me take a print of your card. 好的～语我语刷 您卡吧 Here it is. 在语里 Wait a moment,please...Sorry to have kept you waiting,Please sign on the print. 语等一下....语不起语久等了～语看一下 您你吧 OK 好的 Thank you,sir.Take your credit card and the receipt.We hope you have enjoyed your stay in the hotel. 语语～语是的和收据。我语希望能享受的住宿。你你卡你你 10. 客人仔语核语语语,酒店英语情景语语与 客人要check out进进进进进进进进进进进进进,金的超乎想象 并与工作人进进进进进进进进进进进进进进进进仔核支出的英口。 Good morning,sir.Can i help you? 早上好,需要我帮忙,进进 I'd like to pay my hotel bill now.My name is Harry Carpenter in Room 909. 我想支付我的酒店,我的名字是进进进进进进进进进进进进进哈里卡彭特909室。 Just a moment please,Mr.Carpenter...Sorry to have kept you waiting,Here's your bill.The total is RMB 4050 Yuan,including 15 percent surcharge. 进进进进进进进进进进进进进进进进进稍等。。。不起你久等了。是您的共4050元, 其中包括15%进进的附加。 What!4050 Yuan!Is there a mistake? Please examine the bill carefully and see if there's any mistake. 进进进进进进进进进进进进进进进进进进进您的,并仔看是否有任何。 Of course,I'll check it.1600 Yuan for the taxi.That's really a surprise! 好的,我看看。1600进进进进进进进进进进元的出租。真是的离: The taxi is rented either by the day or by the mile.In any case,you're expected to pay for extra hours and miles.I understand that you rented the taxi by the day,but one evening you went to see an opera,which means an extra of 100 Yuan.Your taxi charge is 500 Yuan per day. 租用的出租无进进进进进进进进进进进进进进是按天是按里程数.在任何情况下, 你都要支付外的和里进进进进进进进进进进进进进程数。我知道 你是按天足的,但有一天上你去看进进进进进进进进进进歌,意 味着要另收你100元. 进进进进进您的出租天收是每500元。 Three times five hundred is fifteen hundred.Fifteen hundred plus 100 is 1600 Yuan.Your taxi charge is higher than i imagined it would be. 三个500是1500.加上100是1600.进进进进进进进你的出租用 超出我的料进进 Well,it's uniform throughout our city. 恩,是我进进进进进进进进进进城市一的。 It seems that i'll have to pay what you ask.I hope i'm not being ripped off. 看来我我得按你的要求付了。我希望我不是被欺进进进了。 Ripped off?That's out of the question in our city.Here is the invoice and money you overpaid for your deposit. 被欺进进进进进进进进进进进进进进进进进,在我城市里是不会有的 的。里是你的进进进进进进进进进进进进进进进进进进票和你支付的多余的定金。 11. 酒店不接受支票支付语客人的语语,酒店英语情景语语与 客人要check out进进进进进进进进进了,需要核支付的目, 但是客人只有支票无法支付进进进进进进进进进金,看前台与客 人的英。进进进进 Good afternoon.May i help you? 下午好,需要我帮忙,进进 I would like to check out now.I was in Room 608.The name is Donna. 我想在离店。我的房在进进进进进进进进进进608室。名叫唐娜。 Just a moment,please,madam.I'll draw up your bill for you... 进进进进进进等一下夫人,我将您出 What's this amount for? 进进进进进进进笔怎来的, That's for the phone calls you made from your room. 进进进进进进进进是你房的通用。 I see. 我明白了 I'm sorry,according to the hotel policy we don't accept personal check. 进进进进进进进进进进进进进不起,根据酒店的定,我不接受个人支票 But that's all i have. 但我只有个进进 Just a moment,madam.I'll get the manager. 进进进进进稍等,夫人,我会叫理来。 12.客人到达check in～语迎入住我语酒店,酒店英语情景 语语 A guest is getting off a taxi. 一客人出租语上下～客人入个从来 住酒店语的相语check in手语～语看下面酒店接待和客人的英语口语语 语。 Good morning,sir.Welcome to our hotel. 先生早上好。语迎到我语酒店 来 Glad to meet you. 很你高语语到。 The pleasure is mine.Are you checking in? 我的语幸。要语语语, 你 Yes. 是的 Do you have any baggage in the trunk? 你有有语行李箱, 没 Yes,that's all. 是的～语是全部 May i help you with your suitcases,sir? 我可以提箱子语～先生, 帮你 Thank you. 语语 你 This way,please.It's slippery,please mind your step. 语语语。语路滑语小心。你 Yes.i will. 好的～我的 会 Please go in by the door on the left.A bellman will show you to the front desk. 语语语往左语语走。阿语语曼语语到前台。将您 Thank you. 语语你 13. 与号客人核语房,酒店英语情景语语 在酒店,Mike进进进进进进进进进进进想取回房匙,先和前台确信 息,了他进进进进进进进进进进进进进进匙以及他收到的信件。 My name is Mike and I'm in Room 668.My i have my key, please? 我叫克进进进进我在668进进进进进进进进进进室,能我我房的匙, Excuse me,sir,but may i see your Room Identification Slip.please? 进进进进进进进进进进进进不起,先生,但我可以先确一下你的房,好, Sure.Here it is. 好的,里进进 Thank you,sir.Could you sign here for receipt of your key,please? 进进进进进进进进进进进进进进进进进进你,先生。了你的匙,你能在个名, Uh-huh. 恩 Thank you.Your key,sir,and there is some registered mail for you.Could you sign for that,too? 进进进进进进进进进进进进进进进进你,你的匙,先生,有你一些挂号 件,你也能名,进进进进进进进进进 Yes,of course. 是的,当然 Thank you,sir.Have a good night. 进进进进先生,祝你睡个好。 14.禁止语语语语语语语定和征意 每个酒店里都有一些禁止进进进进进进进进进进进定。些定一般是 了客提供进进进进进进进进进进进进进进进进进进更好的服。酒店也会征 客人的意以进进进进进进进进进进进进进进便提供更好的服。下面是 一些禁止和征进进进进进进进进进 意的常用表达。 1. Please don't smoke here. 进进进进进进 不要在抽烟。 2. I'm afraid it's against the hotel's regulations. 进进进进进进进进进进进 是反店章制度的。 3. What do you think of our service?您我的服有什意,进进进进进进进进进进进进 4. Thank you for your comments (compliment, suggestions). 进进进进进进进进进进进进进进进进 您我的意，、建,。 5. In our hotel we don't accept tips.我店是不收进进进进进进进进进进 小的。 It's our pleasure to serve our guests well.我能客人服好而感到高。进进进进进进进进进进进进进进进 Thank you all the same. 然而,是要您。进进进进进进进 6. I'm afraid you'll have to pay for the damage. 您必。进进进进 7. Thank you for telling us about it.进进进进进进 您告我。 8. I'll look into the matter right away.我上去理进进进进进进进进进进 件事情。 9. I assure you it won't happen again.我保此事进进进进进进进进进进进 情不会再生。 15. 出差,语语登语;1, 人在,出进进进进进进进进进进进进进进进进差是免的事。到了外地, 首先要做的事情就是要去进进进进进进进进进进进进登。我来学一下 进进进进进进进进进 登的英文表达。 R = receptionist, T = Tony, M = May R: Good morning. Can I help you? R进进进进进进进进 :早上好:我能您做些什, T: Good morning. I think there should be two rooms booked for us, in the names of Tony Marshall and May Hunter. T进进进进进进进进进进进进:早上好。我了两房,名字是托尼?进进进进歇和梅? 亨特。 R: Umm, just a moment. Yes, two single rooms with en-suite bathrooms? R进进进进进进进进进进进进进进进进进:稍等。是的,两个独立生的 人,,进进进进进 T: That's right. We're attending the 'Sun, Sea and Sand' conference and exhibition. Does that mean we get a discount? T进进进进进:是的。我是来参加"进太阳、海洋和沙"进会展的,可以享受 惠,进进 R: Yes. We are one of the conference partner hotels, so there is a ten per cent discount. Is it for ten days? Is that right? R进进进进进进进进进进进进进进:可以。我是会合作之一,所以有10%进的折扣。你 住10进进进 天,吧, M: Yes, until the thirteenth. That's ten days. M:是的,住到13进进号,好10 天。 R: Right then. We'll need you to sign a credit card voucher in advance. But when you check out, you can settle the account by card or cash, or cheque, as you wish. R进进进进进进进进进进进进进进:好的。你需要提前一下信用卡的据, 进进进进进进进进进进进进进进进进在退房的候算,可以用信用卡、金 或者支票。 T: OK, thanks. T进进进 :好的,。 R: Right. You, Ms. Hunter, are in room 202 and you, Mr. Marshall, are in room 207. If you take the lift over there to the second floor the porter will accompany you with the baggage. R:亨特女士在202进进进进进进进进房,歇先生在207进进进进进房。你乘 进进进进进进 梯到二楼,有搬运工在那里帮你搬行李。 M: Thank you very much. M进进:非常感。 16.出差:语语语语语登，2, 出差在外,到进进进进进进进进进进进进进进进登,如果利好,如果不 进 利,那可就糟糕了。 R: Good morning. Can I help you? R进进进进进进进进 :早上好。我能您做些什, T: Good morning. I think there should be two rooms booked for us? In the names of Tony Marshall and May Hunter. T进进进进进进进进进进进进:早上好。我了两房,名字是托尼o进进进进歇和梅o亨特。 R: Umm, just a moment. R进进进进 :稍等。 T: We're attending the 'Sun, Sea and Sand' conference and exhibition. T进进进进进:我是来参加"进太阳、海洋和沙" 会展的。 R: Well sir, I'm afraid you have nothing booked. All we have left are two small rooms at the front of the hotel. They will be a bit noisy I'm afraid, as there is a pub opposite. R进进进进进进进进进进进进进进进:抱歉,先生,你没有房。我在剩 两个前面的进进进进进进进进进进进进进进进进小。恐怕会有点吵,因 进进 面有个酒吧。 T: What? That's terrible! How did that happen? What do you want to do May? Should we find somewhere else? T进进进进进进进进进进进进进进进进:什,太糟糕了:怎会呢,梅, 你打算怎,我去找其他,进进进进进进进进进进进进进 M: Well, I suppose we have no choice, really. It's too late to find another hotel now. We'll just have to take them. M进进进进进进进进进进进进进进进进进:我得我没有了。去找其他的 太进进进进进进进进进进进进 了。我就住两吧。 R: Right, so that's all booked now. We'll need you to sign a credit card voucher in advance. R 进进进进进进进进进进进进进进进:好的,那就两房了。你需要提前 进进进进 一下信用卡的据。 T: OK. Oh no, I can't seem to find my card. And where's my wallet? T进进进进进:好的。哦,不,我找不到信用卡了。我包哪去了 M: Did you leave it somewhere? In the taxi? M进进进进进进进进进进进 :你把它在哪了,出租上, T: Oh no! I think I did, I left my wallet in the taxi. I put it on the seat when we got in. Oh what a disaster! T进进进进进进进进进进:哦,我想是的,我把包忘在出租上了。 我上的候我把进进进进进进进进进进进进进进进进它放在座位上了。 太糟糕了: R: Careful sir, your briefcase! R :先生,小心,你的公文包: T: Aaagh! All over the floor. All my papers! T :啊:我的文件散了一地: R: Not to worry sir. We'll soon get them together. R进进进进进进进进进进进进进 :担心,我上就能收好。 T: Sorry, May. What a mess, oh what a mess! I'll have to phone the taxi company to see if they found my wallet. Em, by the way, can you lend me some change for the phone? T进进进进进进进进进进进进进进进:不起,梅。太乱套了,太乱套了: 我得出进进进进进进进进进进进进进进进进进租公司打,看他能不能找 到我的进进进进进进进进进进进进进进进进包。哦,了,你能借我点打 进进 , M: OK. Here you are. M进进进 :好的,你。 17. 酒店英语,告语和祝福 当客人要离酒店,服人也礼貌地进进进进进进进进进进进进进进进进 上一些祝福和告的,以进进进进进进进进进进进进进造一个温馨的气 氛。下面是一些常用的告和祝进进进进进进 福。 1. Mind / Watch your step. 进 走好。 2. Please be careful. 进 当心。 3. Please don't leave anything behind.进进进进进进 忘您的西。 4. Don't worry. 进 担心。 5. Goodbye and thank you for coming.再,您的光。进进进进进进进进进 6. Goodbye and hope to see you again.再,希望再到您。进进进进进进进进进 7. Have a nice trip! 一路平安: 8. Wish you a pleasant journey! Good luck!祝您旅途愉快:祝您好运: 18.酒店英语,征语和指路 住店的客人因进进进进进进进进进进进进进进不熟悉,是要路。当看到 进进进进进进进进进进进进进进进进客茫然站在一的候,服也主上前 提供帮助。下面就是一些常用的征进进进进进进进进和指路用,非 常进进进进进进 易学哦: 1. Can (May) I help you? 我能帮您什,进进进 Yes, please. 好的。 2. What can I do for you? 我能您做点什,进进进进进进进 3. Is there anything I can do for you?有什能您效的,进进进进进进进进进 4. Just a moment, please. 进 稍等一下。 5. May I use your phone? 我能借用您的,进进进进 Certainly. 当然可以。 6. Excuse me. Where is the washroom (restroom, elevator)? 进进进进进进进进进进进进进进进进不起。盥洗室，休息室、梯,在哪 儿, 7. It's on the second (third) floor.在二，三,楼。 8. This way, please. 进进进 走。 9. Turn left /right. 往左进/进进 右。 10. It's in the lobby near the main entrance. 在大进进进进进进进进进 靠近大的地方。 11. It's in the basement at the end of the corridor. 在走廊尽进进进进进进 的地下室。 19. 英语口语,酒店服语常用英语口语 1. Good morning/evening. Reservation. May I help you? 　　早上好/进进进进上好,里是...进进进进进进进进酒店客房部,需要 什帮忙进进进进 　　2. What can I do for you? 　　我能您帮什忙,进进进进进进进进 　　3. Hold on line, please. Could you please hold on? 　　稍进进进 进进进稍等，中,等,好, 　　4. Could you wait a minute, please?　　稍进进进进进进进等,好, 　　5. Are you with a company? 　　您是公司进进进进, 　　6. May I know you departure date? 　　进进进进进进进进进进进进您的离店日期是哪天, 　　7. How long will you stay with us? 　　进进进进进进进您住几天, 　　8. How many people are there in your party?　　您一进进进进进进进共几个人, 　　9. That will be four nights. 　　四个上。进进进 　　10. May I know the arrival date, please?　　进进进进进进进哪天入住, 　　11. Is it just for tonight? 　　进进进进进进进进进进只住今天一, 　　12. When do you check in? 　　进进进进进进进进进进您什候入住, 　　13. Would you like a single room or a double room?　　进进进进进进进进进进进进进进你想人是双人, 　　14. What kind of room would you like/prefer?　　进进进进进进进进进进进进您喜什的房, 　　15. Would you please tell me your full name, please?　　进进进进进进进进您的全名是, 　　16. And your address, please? 　　进进进进进进进您的地址, 　　17. May I know you telephone number, Mr Smith?　　史密斯先生,您的号是,进进进进进进进进进进 　　May I know your company name and how would you like to settle your payment? 进进您的公司全称及付款方式, 　　18. We have a single available for those dates.　　我有一些人可以进进进进进进进进进进进进进进进进进进进进进接受在那个段。 　19. It’s all right for the next week. 　　下个星期没有。进进进 　　20. We do have a vacancy for those dates.　　那段进进进进进进进进进进我可以接受 　　21. Yes, you can have a room on Saturday.　　是的,星期六您可以到房。进进进进进 　　22. I’m afraid we won’t be able to guarantee you a room after the 16th. We usually have high occupancies in the peak seasons. 　　恐怕十六号后我不能保有房提供您,进进进进进进进进进进进进 那段进进进进进进进进进进进进是我的入住高峰期。 　　23. I’m sorry, but we’re fully booked for single rooms. Would you like to have a double one?　　很抱歉我的人进进进进进进进进进进进进进进进进进进进进进已了,您双人怎, 　　24. I’m sorry, but the hotel is full on that date. 　　很抱歉,那天我酒店的客房进进进进进进进进进进进进已住了。 　　25. I’m sorry, we don’t have any room available for that week. 　　很抱歉,我那进进进进进进进进进进进进周的已全了。 20. 英口:英语语语语语语语语100句 1、Good morning ,sir，madam, 　　早上好,先生，小姐, 　　2、Good afternoon ,ladies and gentlemen　　下午好,女士进进进进进进,先生。 　　3、Good evening ,miss Price 　　进进进进进进进进进进上好,普莱小姐。 　　4、How are you today ,Mr Brown , 　　你今天好,进进进进进进进布朗先生。 　　5、I‘m quite well ,thank you. 　　我很好,你。进进进进 　　6、Hs good to see you again ,sir，madam, 　　再次到你真高,先生，进进进进进进进进进进进进进小姐, 　　7、Nice to meet you ,sir. 　　进进进进进进进进进进到你真高,先生。 　　Titles，称呼, 　　8、Are you Mrs.Best, 　　你是特夫人,进进进进进进进 　　9、You must be professor Ford.　　你一定是福特教授。 　　10、May I know your name,sir，madam,, 　　我可以知道你的名字,先生，进进进进进进进进进小姐,。 　　11、Here‘s a letter for you ,Dr white. 　　进进进进进进进进进进进进进进特医生,儿有你的一封信。 　　12、you‘re wanted on the phone,Captain Smith.　　史密斯船进进进进进进进进,有你的。 　　13、Welcome to our hotel ,miss Henry.　　进进进进进进进进进进进进进进迎来到我酒店,享利小姐。 　　14、May I be of service to you,Mr Baker , 　　我能你服,进进进进进进进进进进进克先生, 　　15、Can I help you ,Ms Blake, 　　我能帮你,进进进进进进进进布雷克小姐, 　　16、Would you take the seat ,young lady ,　　进进进进进进坐,小姐, 　　Offering Help 进进进进进主提出帮助 　　17、May I help you , 　　18、Can I help you, 　　我能帮你,进进 　　19、What can I do for you , 　　我能你作什,进进进进进进 　　20 、May I take your ba for you, 　　我可以你进进进进进进进进进进拿你的手提包, 　　21 、May I help you with your suitcase,　　我能帮你拿你的箱子进进, 　　22 、Would you like me to call a taxi for you ,　　你需要我你进进进进进进进进进进叫一出租, 　　23 、Thank you very much.　　非常感进 　　24 、Thanks for the trouble . 　　麻进进进你了 　　25 、It‘s very kind of you, 　　你真是太好了 　　26 、No,thanks. 　　不用了,:进进进 　　Answers to Thanks进进进进进进感的答 　　27 、You‘re welcome.　　进进进迎你 　　28 、Not at all. 　　不用进 　　29 、That‘s all right.　　没系进进 　　30 、Don‘t mention it.　　进进进提了 　　31 、It‘s my plcasurc.　　进进进进进进是我的幸 　　Expressing welcome 进进表示迎 　　32 、Welcome ,sir，madam,。　　进进进进进进进进进进进迎光,先生，小姐, 　　33 、Welcome to our hotel ,sir ，madam,。　　进进进进进进进进进进进进进进进迎光我酒店,先生，小姐, 　　34 、Welcome to our western restaurant. 　　进进进进进进进进迎来我西餐 　　35、We‘re glad to have you here.　　我很高你来到之进进进进进进进进进儿 　　36、I‘m always at your service ,sir ，madam,。　　随进进进进进进进进进进进进进你效,先生，小姐,。 　　Apologies 表示道歉 　　37、I‘m sorry,sir ，madam,。 　　进进进进进进进进进进进不起,先生，小姐,。 　　38、I‘m very sorry. 　　非常抱歉。 　　39、I‘m sorry to trouble you.　　进进进进进进进进不起打你了。 　　40、I‘m sorry to have taken so much of your time. 　　进进进进进进进进进进进进不起占用你太多了。 　　41、I‘m sorry to have kept you waiting . 　　进进进进进进进进不起你久等。 　　42、Excuse me for interrupeing you. 　　原进进进进进进进我打你了。 　　43、I hope you‘ll forgive me.　　我希望你能原进进进我。 　　Answers to Apology进进进进进进进进，道歉的答, 　　44、It doesn‘t mater. 　　没系进进进。 　　45、It‘s nothing. 　　没什。进进 　　46、Never mind. 　　进进进进进进放在心上。 　　47、That‘s nothing. 　　没什。进进 　　48、Don‘t bother about that.　　进进进进进再想它。 　　49、Don‘t worry about it.　　担进进进进心。 　　50、Don‘t apologize ,It was my fault.　　进进进进进进进进进进道歉,是我的。 　　Good wishes，良好祝愿, 　　51、Have a good time: 　　祝你进进进进进进玩得愉快: 　　52、Have a nice evening: 　　祝你上愉快。进进进进进 　　53、Happy Birthday: 　　生日快。进进 　　54、Merry Christmas: 　　圣进进进进快。 　　55、May you succeed 　　祝你成功 　　Parting进进，分手再, 　　56 、Good bye and good luck. 　　再,祝你好进进进进进进进运。 　　57、Hope you‘ll have a nice trip. 　　希望你旅途愉快。 　　58、Wish you a pleasant journey . 　　祝你旅途愉快。 　　59、Happy landing. 　　祝你安全抵达。 　　60、Bon voyage. 　　一帆进进进。 　　61、Hope to see you again.　　希望再次到你。进进进进 　　62、Good night. 　　安进进进。 　　63、See you Tomorrow.　　明天。进进 　　Self Introduction 进进，自我介, 　　64、I‘m henry ,I’m from Golden Lake Hotel ,I‘m　　here to meet you . 　　我叫享利,来自金湖酒店,我是来接您的。　　65、My name is Irene ,I‘m the housekeeping 　　Department waiter. 　　我的名字是艾琳,我是管家部服。进进进 　　66、I‘m the receptionist here ,welcome to our hotel. 　　我是进进进进进进进进进进进进进进进进儿的接待,迎来到我酒店。 　　67、Reservations ,May I help you , 　　部进进进进进进进进进进,我能帮你, 　　68、Room service ,May I come in , 　　送餐服,我可以来,进进进进进进进进进 　　69、This is Henry Adams speaking. 　　我是享利。当斯。进进进进 　　Affirmative Responses ，肯定回答,　　70、Surely. 　　当然可以。 　　71、Certainly ,sir ，madam,。　　当然可以,先生，小姐,。 　　72、Yes,sir,，madam,。　　是的,先生，小姐,。 　　73、That‘s true ,sir ，madam,。　　是的,先生，进进进进进进进进进进进小姐,。 　　74、Very well. 　　非常好。 　　Negative Responses，否定回答,　　75、No ,sir ，madam,。 　　不,先生，小姐,。 　　76、I don‘t think so.　　我不。进进进进进 　　77、Of course not.　　当然不。 　　78、I‘m afraid that’s not a good idea. 　　恐怕,那个主意不好。 　　Useful Questions 进进常用句 　　79、What do you prefer ,tea or coffee,　　你喜什,茶是咖啡。进进进进进进进进进进 　　80 、Woulld your please sign here ,　　进进进进进进进进进在儿名好, 　　81、A table for two, 　　两人的一台,进进进进 　　82 、How long do you plan to stay ,　　你进进进进进进划住多久。 　　83、Could you please spell your name ,　　拼进进进进进进进进进进一下你的名字, 　　84、What kind of room would you like ,　　你要哪房,进进进进 　　85、May I see your passport ,　　我可以看你的进进进进照, 　　86、May I have your tetephone number ,　　我可以知道你的号,进进进进进进　　87、What‘s the trouble ,sir,　　你怎进进进进进进啦,先生。 　　88、Shall I call a doctor for you , 　　我你进进进进进进进进进叫一个医生, 　　89、Dir you eyoy the play, 　　你喜个目,进进进进进进进 　　90、Do you like this song, 　　你喜进进进进进进首歌, 　　Useful Expressions 进进用表达 　　91、Enjoy you breakfast ,sir , 　　享进进进进进进进进进进进用你的早餐,先生。 　　92、Here is the menu.　　进进进进进你菜。 　　93、The service guide is on the desk. 　　服进进进进进进进进指南在桌面上。 　　94、The swimmcing pool is over there . 　　游泳池在那。进进 　　95、Go ahead ,please. 　　接着进进进进进。 　　96、The line is busy .　　路正进进进进进忙。 　　97、You look grest . 　　你看上去真棒。 　　98、Please consult the song list . 　　进进进进进进进翻点歌。 　　99、It‘s a very touching story.　　进进进进进进进进进进进进是一个非常感人的故事。 　　100、Without music,the world would be dull. 　　如果没有音,进进进进进进进进进进进进进世界将会得很沉。 酒店服语语语用基语口语,回答※ 当客人向你进进进进进进进进进进进进进进明什的候,得体的回答也很重要。下面是一些酒店服中常用的进进进进进进进进进进回答用。 1 ,一般性的回答 I see, sir. 我明白了,先生。 Certainly, sir. 好的,先生。 2进进进进进进进进 ,方再等一会儿 Just a moment, please. 进稍等。 Thank you for waiting. 您久等了,先生。 I am very sorry to have kept you waiting. 进进进进进进很抱歉您久等了。Could you wait a little longer, please? 进进进 您稍候好,3进进进进进进进进进进进进进 ,要麻客人或是拒客人的要求 拒进进进进进进进进进进进进客人,不要一口回"No.",要委婉一些。 I am afraid I can't do that. 进进进进进进不好意思,我恐怕没法那做。Excuse me, sir. Please let me pass. 进进不好意思,先生,麻我一下。进进进进 4 ,道歉 如果是自己的就进进进"I am sorry."进进进进进如果是公司的,就:"We are sorry." 。 I am very sorry for the delay. 进进进进进很抱歉延了。 I am very sorry for the inconvenience. 很抱歉造成您的不便。I would like to apologize for the mistake. 进进进进进进进个我深致歉意。 5进进进进,客人自己"Thank you."进 回答 You are welcome. 不客气。 Thank you, sir. 进进 您,先生。 Thank you very much. 进进进 非常感您。 6进进进进进进进进进进进进 ,交客人某些西,可以 Here you are. 进进进进进进您要的西在里。 Here is your room key. 进进进进进 是您的房匙。 Here it is. 进进进进 是您的西。 7进进进进进进进进进 ,当客人准离,可以: Have a nice day. 祝您有美好的一天。 Please enjoy your stay 祝您住宿愉快。 We hope to see you again soon. 进进进进希望不久能再次到您。 Thank you for staying with us. 进进进进 光。 8进进进进进进 ,当客人的英以理解 面客人的进进进进进进进进进进进进进进进进进进进进进进疑,不要只是一味地笑,或是一直Yes, Yes.如果听不懂事,要向客人提出疑进进进进进进进进进,或是先向方"Just a moment, please.", 进进进进进进进 然后求他人助。 Pardon? 进不起, Pardon me? 进不起, I beg your pardon? 进进进进进进进进进不起再一遍好, Could you repeat that, please? 进进进进进进进 您重一遍好, 若是不敢肯定方所的进进进进进进进进进进进进进进部分内容,可以将不明白的部分重进进进进进进 一遍,如: Excuse me, sir. Do you mean you lost your room key,不好意思,先生,您是您了房的进进进进进进进进进进 匙, ，学进 进进进 英点网津Annabel 进进, ※酒店服语行语语用基语口语,语语 越来越多的外国游客涌入我国,酒店服英也进进进进进进进进成服进进进进进进进进进进进进掌握的基本技能之一。服人与客人的交流最基本的就是打招呼,和进进进进进进进进进进进回答,看似很,但是做好进进进进进进进进进进进进进进进最基本最的交流并不是一件容易的事情。次我来看看客人的需求进进进进进进进进进进进进进进都怎表达。进进进进进进 在正式的英表达里,进进进进进进进进进进进进进进疑基本句型可分下列四进进 : 1. May I... 2. Could you... 3. Would you... 4. Shall I...? 只要理解四基本进进进进进进进进进进进进进进进的句型,就可以理大部分上的进进进进进进进 状况。 1进进进进进进进,自己要做什事,就使用May I ... May I have your name, please? 进进尊姓大名 May I have your check-out time, please? 进进进进进进进您什候离,进进 May I see your passport, please? 进进进进进进我看一下您的照好, May I know your nationality, please? 进进进进 您的国籍是什,2进进进进进进进进,麻客人,可使用Could you ... Could you fill out the form, please? 进进进进进进进进您填写表格好,Could you write that down, please? 进进进您写下来好,Could you draft the fax, please? 进进进进进进进进进您写下真的草稿好,Could you hold the line, please? 进进进进进进 不要挂好,3进进进进进进进进进进进进进进进进进,客人的喜好或是做什,可使用Would you ... Would you like tea or coffee? 进进进进进进进您要喝茶是咖啡,Would you like to take a taxi? 进进进进进进进您要搭程,Would you mind sitting here? 进进进进进进 您介意坐在里,4进进进进进进进进进进进进进,在提供建助、征求意,可使用Shall I ... 或Would you like me to do ...? Shall I draw the curtains? 进进进进需要我把窗帘拉上,Shall I draw you a map? 进进进进进进进进进进进要我您画一地, Shall I make the reservation for you? 进进进进进进进进要我您安排进 , ※酒店英语口语句型及语语语解,Wake-up Call Service 语醒服语 Key Sentences ，重点句子, 171,I'm going to Tianjln early tomorrow morning, 我明天一大早要去天津。 172,So I would like to request an early morning call,因此我想你进进进进进进进进进进进明天早上叫醒我。 173,At what time would you like us to call you tomorrow morning, 您想我进进进进进进进进进进进进进进进明天早上什候叫醒您, 174,But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock, 但我是10进进进进进进进进进进进进进进进点必赶到天津花园会室。 175,That means that I'll have to be on the road by 7 o'clock at the latest, 就是我进进进进进进进进进进明天早晨最也要7进进进进点上路。 176,In that case,I would like you to call me at 5?45,那的,你进进进进进进进进明早5点45进进分叫醒我好, 177,OK,So we will wake you up at 5?45 tomorrow morning, 好,那我进进进进进明早5点45分叫醒您。 178,Will you do me a favour ,Miss, 小姐,能帮个忙,进进 179,I wonder if your hotel has the morning call service,不知道你店是否有进进进进进进进进进进进叫早服。 180,Would you like a morning call, 您要叫醒服,进进进 181,I want to go to the Bund to enjoy the morning scenery there, 我想到外去进进进进进进进进进进欣那儿的景色。 182,At what time do you want me to call you up,sir,您要我什候进进进进进进进叫醒您, 183,At 6 sharp tomorrow morning ,please, 进在明早6进进点。 184,By phone,I don't want to disturb my neighbors,进进进进进叫醒,我不想吵醒居。 　 Dialogue A ，R,Receptionist G,Guest, G:Good evening:This is Mr,Baldwin in room 303,R:Good evening,Mr,Baldwin,What can I do for you,G :I'm going to Tianjin early tomorrow morning ,So I would like to request an early morning call, R:Yes,Mr,Baldwin,at what time would you like us to call you tomorrow morning, G:Well,I'm not really sure ,But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock,You wouldn't know how long it takes to drive to Tianjin from the hotel,would you, R:I would give it three to three and a half hours, G:That means that I'll have to be on the road by 7 o'clock atthe latest, R:That's right, G:Well,in that case ,I would like you to call me at 5?45, R:OK,,so we will wake you up at 5?45 tomorrow morning,Good night ,Mr,Baldwin,Have a good sleep, G:Good night, 　 Dialogue B Mr Smith，B ,asks the room attendant，A ,how to have the morning call service, B:Will you do me a favour ,Miss, A:Certainly,sir, B:This is my first visit to China ,I wonder if your hotel has the morning call service, A:Yes,sir,Anyone who stays in our hotel can ask for the service ,Would you like a morning call, B:Yes,I must get up earlier tomorrow ,I want to go to the Bund to enjoy the morning scenery there ,You know this is my first visit to Shanghai,People say there is a marvelous view of a poetic yet bustling life at the Bund just at dawn, A:That's true ,At what time do you want me to call you up,sir, B:At 6 sharp tomorrow morning,please, A:What kind of call would you like,by phone or by knocking at the door, B :By phone,I don't want to disturb my neighbors, A :Yes,sir,I'll tell the operator to call you up at 6 tomorrow morning,Anything else I can do for you, B:No,Thanks,Good night, A:Good night,sir,Sleep well and have a pleasant dream, 　 Words and Expressions　 request vt进进进进进,求,要求 conferenc n进,会 scenery n进进进进进进进,景,自然景色 Bund n进进进进进,外，上海, marvelous a,极好的,奇异的 poetic a进进进进进进进,的,有意的 bustling a进进进进进进,喧的,活的 disturb vt进进进进进进进进进,乱,使不安,打乱 ※酒店英口语语语语语语语语语语语句型及解:At the Barbers 语在理 店与美容语 At the Barbers and Beauty Salon Key Sentences ，重点句子, 156,I'd like to have my hair cut, 我想理个。进进 157 ,How do you want it, 您想理什进进进进进式的, 158,Just a trim,and cut the sides fairly short,but not so much at the back, 修剪一下就行了。两进进进进进进进进进进进进进进进剪短些,但后面不要剪得太多。159,Nothing off the top, 进进进上不要剪, 160,Well,a little off the top, 进,稍微剪一点。 161,Would you like a shave or shampoo,您要不要修面或洗进进, 162,I want a haircut and a shave,please,我想理和进进进进进修面。 163,Very well,and how would you like your haircut,sir, 好的,您喜什进进进进进进式, 164,Do you want me to trim your moustache,要我您进进进进进进进进进进进修剪一下小胡子, 165,Well ,could you cut a little more off the temple,好,能不能把两进进进进进进进进角再剪短些, 166,Is that satisfactory, 您看意,进进进进进进 167,Anything else I can do for you, 进进进进进进进进进要我您做些什, 168,I want a facial, 我想做面部美容。 169,Most facials start with a thorough cleansing,面部美容大都是先进进进进进进进进进底清面部皮。 170,I'll take the half-hour facial with make-up,我要做半小进进进进进进进进美容外加化。 　 Dialogue A A:Good morning,sir,Take a seat,please,B:Thank you,I'd like to have my hair cut,A:How do you want it, B :Just a trim,and cut the sides fairly short ,but not so much at the back, A:Nothing off the top, B:Well,a little off the top, A:How about the front, B:Leave the front as it is, A:Would you like a shave or shampoo, B:No,thanks,I can do these things by myself,　 Dialogue B A:Good morning,Take a seat,please,B:Thank you,I want a haircut and a shave ,please,A:Very well,and how would you like your haircut,sir,B:Just a trim,and cut the sides fairly short ,but not so much at the back, A:Nothing off the top, B:Well,a little off the top, A:How about the front, B :Leave the front as it is, A:OK,Do you want me to trim your moustache,B:Yes,please, A:Now have a look,please,Is it all right,B:Well,could you cut a little more off the temple,A:All right,Is that satisfactory, B:Yes,thanks,And I'd like a shampoo,please,A:Yes,sir, ，After giving the guest a shampoo ,Now shall I put on some hair oil or some tonic water, B:Both please, A:Anything else I can do for you, B:No,thank you,And how much altogether, A:That will be twenty yuan, B :Here you are, A:Thank you,sir, 　 Dialogue C ，Having a Facial Treatment, B:Good afternoon,ma'am,What can I do for you, A:Good afternoon,I want a facial,But this is the first time I've come here,so can you tell me how you do it, B :Sure ,Most facials start with a thorough cleansing,Then we usually use a toner to invigorate the skin,followed by exfoliation treatment a peeling mask or scrub that re-moves the dead cells that makes the skin look dull,After that,we'll massage your face and neck with oil or cream to improve the circulation and relieve the tension, followed by a mask to moisturize and soften the skin, A:That's exctaly what I want,How long does it take, B:There are half-hour and one hour treatments,The half hour facial costs twenty yuan and the one hour costs thirty yuan,If you want a make-up,another ten yuan will do, A:Good,I'll take the half-hour facial with make-up, 　 Words and Expressions moustache n,髭,小胡子 temple n进进,角 satisfactory n进进进,意的 toner n进进进进进进进,色,增色 invigorate vt进进进进进进进进进进进进,滋,滋,使活,使健壮 exfoliation n,剥落,剥落物 peel v,剥，皮,,被剥，或削,去皮 scrub n进,擦洗,擦 massage vt进进进进进进进进进进进进进进进进进进,，某人或身体某部位,按摩，或推拿, circulation n进进进进进进进,循,流,运行 moisturize vt进进进进进进进进进进进进进,，皮、空气等,增加水分 tonic a进进,滋的 cleanse vt进进进进,使清,清洗 ※酒店英口语语语语语语语语语语语句型及解:Maintenance 语语修服 Key Sentences ，重点句子, 142,There seems to be something wrong with the toilet, 我房里的进进进进进进进进进进进进进进进抽水桶好像出了点毛病。 143,We'll send someone to repair it immediately,我会上进进进进进进进进进进派人来修的。 144,What's the trouble, 哪儿坏啦, 145,The toilet doesn't flush, 抽水桶进进进进进进进不放水了。 146,Let me see,Oh,it's clogged, 进我看看。噢,堵住了。 147,The water tap drips all night long, 水进进进进进进进进一整夜滴水。 148,Some part needs to be replaced,I will be back soon,有个零件要了。我进进进进进进进进进片刻就来。 149,Ah,I'm afraid there's something wrong with the TV,噢,机好进进进进进进进进进进像有些毛病。 150,The picture is wobbly, 进进进进像不定。 151,I'm sorry,May I have a look at it, 很进进进进进进进进进进憾,我可以看看, 152,I'll send for an electrician from the maintenance department, 我去进进进进进进进进进修部的工来。 153,We can have it repaired, 我能找人进进进进进进进修理。 154,Please wait just a few minutes, 进进进稍等几分。 155,The TV set is not working well, 进进机有毛病了。 　 Dialogue A A:Housekeeping,Can I help you, B:Yes,there seems to be something wrong with the toilet,A:We'll send someone to repair it immediately,What's your room number,please, B:1287, A:May I come in, B:Come in, A:What's the trouble, B:The toilet doesn't flush, A:Let me see,Oh,it's clogged…It's all right now,You may try it, B:Yes ,it's working now,Thank you, A:You're welcome,Anything else, B:The water tap drips all night long,I can hardly sleep, A:I'm very sorry,sir,Some part needs to be replaced,I will be back soon, 　 Dialogue B B:I've locked myself out of the room,May I borrow a duplicate key, A:Don't worry,Mr Bell,I'll open the door for you, ，She opens the door with a duplicate key,, B:Thank you very much,Sometimes I'm quite absentminded, A:It doesn't matter,Mr Bell,What else can I do for you, B:Ah,I'm afraid there's something wrong with the TV,The picture is wobbly, A :I'm sorry,May I have a look at it, B:Here it is, A:，Tries to fix it,but in vain,I'll send for an electrician from the maintenance department,We can have it re-paired,Please wait just a few minutes,Mr Bell,，She leaves the room,Ten minutes later,there is a knock on the door,, Electrician，E ,:May I come in, B:，Opens the door ,How do you do, E:How do you do,The TV set is not working well,Is that right,Mr Bell, B:No,it isn't, E:Let me have a look,，Finishes the repairing and checks other electric facilities in the room ,Mr Bell,everything is OK now, B:What efficiency:Thanks a lot, ，Taking out some fee ,This is for you, E:Oh,no,We won't accept tips,but thank you,anyway,We wish you a nice stay with us,Mr Bell, 　 Words and Expressions　 flush v,用水冲洗 clogged a,塞住了 drip v,滴下 wobbly a进进进进进,不定的 electrician n进进进进进进,工,学家 maintenance n进进进进进,修、保 facility n进进进进进进进进进,工具，常用, efficiency n,效率 ※ 语语语语语语语语语语语酒店英口句型及解:Settling complaints 语 理投语 Key Sentences ，重点句子, 128,Can you change the room for me ,It's too noisy,能我个房,进进进进进进进进进进进进进进儿太吵了。 129,My wife was woken up several times by the noise the baggage elevator made, 我妻子被运送行李的进进进进进进进进进进进进进进梯出的嘈声弄醒了几次。130,She said it was too much for her, 她进进进进进进进进进使她以忍受。 131,I'm awfully sorry,sir, 非常不起,先生。进进进进进进进 132,I do apologize, 我向您道歉。 133,No problem,sir, 没进进进进进进,先生。 134,We'll manage it,but we don't have any spare room today, 我会进进进进进进进进进进进进进进进进进进进进尽力到,但是今天我没有空余房。135,Could you wait till tomorrow, 等到明天好,进进 136,I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep,我希望明天上我能进进进进进进进进进进进进进进进进进进进进呆在一套安静的房里睡个好。137,And if there is anything more you need ,please let us know, 如果需要的什西,告我。进进进进进进进进进进进进进进进进 138,The light in this room is too dim, 进进进进进进进进进进房里的灯光太暗了。 139,Please get me a brighter one, 进进进进进进进我个亮的。 140,Certainly,sir,I'll be back right away,好的,先生,我上就进进进进进进回来。 141,The room is too cold for me,I feel rather cold when I sleep, 进进进进进进进进进进进进进进进房太冷了,我睡感到很冷。 　 Dialogue A A guest，B ,wants to change a room,He goes to the assistant manager，A, A:Good morning,sir,What can I do for you, B:I'm Bell,I'm in Room 908,Can you change the room for me,It's too noisy,My wife was woken up several times by the noise the baggage elevator made,She said it was too much for her, A:I'm awfully sorry,sir,I do apologize,Room 908 is at the end of the corridor,It's possible that the noise is heard early in the morning when all is quiet, B:Anyhow,I'd like to change our room, A:No problem,sir,We'll manage it,but we don't have any spare room today,Could you wait till tomorrow,The American People-to-people Education Delegation will be leaving tomorrow morning,There'll be some rooms for you to choose from, B:All right,I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep, A:Be sure,I'll make a note of that,Everything will be taken care of,And if there is anything more you need,please let us know, 　 Dialogue B A:Good evening,ma'am,Did you ring for service,What can I do for you, B:Yes,The light in this room is too dim,Please get me a brighter one, A:Certainly,sir,I'll be back right away…Do you mind if I move your things, B:Oh,no,Go ahead, A:Thank you…How is the light now, B:It's much better now,Thank you, A:You're welcome,And if you need any other things,please let us know, B:Ah,yes,the room is too cold for me,I feel rather cold when I sleep,Can you turn off the air-conditioning,A:，Checks,The air-conditioning is already off,ma'am,B:Maybe I'm getting a cold, A:Would you like an extra blanket, B:OK,And would you please get me some hot water,too,I think I need to take some medicine,A :Certainly,ma'am,I'll be right back…here is a blanket,and hot water for you,Anything else,B:No,thanks, A:Good night,ma,am, 　 Words and Expressions elevator n进进,梯 corridor n,走廊,回廊 delegation n进,代表 extra a进进进进进进进,外的,外加的 blanket n,羊毛毯,毯子,毛毡 ※ 酒店英语口语句型及语语语解,Laundry Service 洗衣服语 Key Sentences ，重点句子, 114,Excuse me,Have you any laundry, 进进进进进进进进进进进进不起,有没有要洗的衣服, 115,The laundry man is here to collect it, 洗衣房服来进进进进进进进进进进进进进儿收要洗的衣服了。 116,If you have any,please just leave it in the laundry bag behind the bathroom door, 如果您有衣服要洗,放在进进进进进进进进进进进进进浴室后的洗衣袋里。 117,Please tell us or notify in the list whether you need your clothes ironed,washed,dry-cleaned or mended and also what time you want to get them back, 进进进进进进进进进进进进进进进进进进进进进进进告我或在洗衣上写明您的衣服是否需要熨,水洗,干洗或,要进进进进进进进进进进进进进进进写明何需要取衣服。 118,What if there is any laundry damage, 如果你进进进进进进进进进进进进进洗衣坏了衣服怎, 119,In such a case,the hotel should certainly pay for it,如果是,店当然。进进进进进进进进进进进进 120,Could you send someone up for my laundry,please,进进进进进进进进进进进进进进进,你能派人来收要洗的衣服, 121,A valet will be up in a few minutes, 洗熨工上就到。进进进进进 122,Will the color run in the wash, 洗衣进进进进进进会掉色, 123,We'll dry-clean the dress, 我进进进进进进进进进将干洗条裙子。 124,We'll stitch it before washing, 我会在进进进进进进进进进进进进洗之前把里好。 125,When can I have my laundry back, 我何能进进进进进进进进进进取回洗的衣服呢, 126,But would you like express service or same-day, 不,您是要快进进进进进进进进进进进进进进进洗服是当日取, 127,I'd like this sweater to be washed by hand in cold water, 进件毛衣要用冷水手洗。 　 Dialogue A ，Explaining How to Get the Service, ，A:Room Attendant B:Guest, A:Excuse me,Have you any laundry,The laundry man is here to collect it, B:No,not now,thank you, A:If you have any,please just leave it in the laundry bag be- hind the bathroom door,The laundry man comes over to collect it every morning, B:Thank you, A:Please tell us or notify in the list whether you need your clothes ironed,washed,dry-cleaned or mended and also what time you want to get them back, B:I see,What if there is any laundry damage,I wonder ifyour hotel has a policy on dealing with it, A:In such a case,the hotel should certainly pay for it,The indemnity shall not exceed ten times the laundry, B:That sounds quite reasonable,I hope there's no damage at all, A:Don't worry,sir,The Laundry Department has wide experience in their work, B:All right,Thank you for your information, A:Not at all, 　 Dialogue B ，Express Service, ，A:Laundry clerk B:Mrs Bell, A:What can I do for you, B:Could you send someone up for my laundry,please, Room908,Bell, A:Certainly,Mrs Bell,A valet will be up in a few minutes, B:Good,I also have a silk dress which I don't think is color- fast,Will the color run in the wash, A:We'll dry-clean the dress,Then the color won't run, B:You're sure,Good:And the lining of my husband's jackethas come unstitched,It might tear over further while washing, A:Don't worry,madam,We'll stitch it before washing, B:That's fine,Now,when can I have my laundry back, A:Usually it takes about two days to have laundry done,But would you like express service or same-day, B:What is the difference in price, A:We charge 50 ,more for express ,but it only takes 5hours, B:And for same-day,will I get the dress and skirt back this evening, A:Yes,madam,All deliveries will be made before six o'clock, B:I'll have express then, 　 Dialogue C A:Can I help you, B:Yes,I have some laundry to be done, A:Certainly,sir,Could you fill out the laundry form,please, B:May I use your pen, A:Sure,Here you are, B:Thanks,Oh,I don't want these shirts starched, A:No starch,I understand,sir, B:And also I'd like this sweater to be washed by hand in cold water,It might shrink otherwise, A:By hand in cold water,I see, B:When will they be ready, A:We will deliver them tomorrow evening around 6, B:Fine,Thanks a lot, 　 Words and Expressions　 notify v,通知 iron v进,熨 dry-clean v,干洗 indemnity n进进, mend v进进进进,修, stitch v进进, valet n进进进进进进进进进进进进,旅中替客人洗衣服的人 colorfast a,不褪色的 express service 进快洗服 starch v进进进进进进进进进进,，衣服等,,硬 ※酒店英口语语语语语语语语语语语句型及解:Housekeeping 客房服语 Key Sentences ，重点句子, 99,Housekeeping,May I come in, 我是客房的,可以来,进进进进 100,When would you like me to do your room,sir,您要我什来你打房呢,先生,进进进进进进进进进进进进进进进 101,You can do it now if you like, 如果您愿意,在就可以打。进进进进进进进进 102,I would like you to go and get me a flask of hot water,我想你我进进进进进进进进进进进拿一瓶水来。 103,I'm sorry that your flask is empty, 很抱歉您的水空进进进进了。 104,May I do the turn-down service for you now,进进进进进进进进进进在可以您收拾房了, 105,Oh,thank you,But you see,we are having some friends over, 噢,,但你知道我进进进进进进进进进进进进进进进进进进进进进邀了一些朋友来聚聚。106,Could you come back in three hours,你能不能进3进进进进进进小再来整理, 107,Certainly,madam,I'll let the overnight staff know,当然可以,女士。我会告进进进进进进进进夜班服。 108,Would you tidy up a bit in the bathroom,进进进整理一下浴室好, 109,I've just taken a bath and it is quite a mess now,我进进进进进进进进进进进进洗了澡,那儿乱糟糟的。 110,Besides,please bring us a bottle of just boiled water,此外,我进进进进进进进进进进进进进瓶的水来。 111,It's growing dark,Would you like me to draw the curtains for you, 天黑下来了,要不要我拉上窗帘, 112,Is there anything I can do for you, 您有什事要我做,进进进进进进进进进进 113,I'm always at your service, 进进进意效。 　 Dialogue A A:Housekeeping,May I come in, B:Yes,please, A:When would you like me to do your room,sir, B:You can do it now if you like,I was just about to go down for my breakfast when you came,But before you start,would you do this for me, A:Yes,what is it, B:I would like you to go and get me a flask of hot water,I need some hot water to wash down medicine after break fast, A:I'm sorry that your flask is empty,I'll go and get you an- other flask that's full at once, B:Thank you, 　 Dialogue B ，The Turn-down Service, A:Good evening,madam and sir,May I do the turn down service for you now, B:Oh,thank you,But you see,we are having some friends over,We're going to have a small party here in the room,Could you come back in three hours, A:Certainly,madam,I'll let the overnight staff know,They will come then, B:That's fine,Well,our friends seem to be a little late,Would you tidy up a bit in the bathroom,I've just taken a bath and it is quite a mess now,Besides,please bring us a bottle of just boiled water,We'd treat our guests to typical Chinese tea, A:Yes,madam,I'll bring in some fresh towels together with the drinking water, B:OK, A:，Having done all on request ,It's growing dark,Would you like me to draw the curtains for you,sir and madam,C:Why not,That would be so cozy, A :May I turn on the lights for you, C:Yes,please,I'd like to do some reading while waiting,A:Yes,sir,Is there anything I can do for you,C:No more,You're a smart girl indeed,Thank you very much, A:I'm always at your service,Goodbye,sir and madam,and do have a very pleasant evening,　 Words and Expressions　 flask n进进进进进进进,瓶,水瓶 overnight a进进进进进进进进,夜的,一夜的 cozy a,舒适的,温暖的 service n进进进进,服,帮助 ※酒店英语口语句型及语语语解,At the Information Desk语语语 2 Key Sentences ，重点句子, 86,Madam,What can I do for you, 夫人。我能您做些什,进进进进进进进 87,I'm looking for a man whose name is John,我在找一进进进进进进进进进进进进进进进位男士,他的名字叫翰。 88,Could you tell me his room number ,please,进进进进进进进进进他的房号是多少, 89,I suppose it is 735, 我想他的房号是进进进进735号。 90,By the way ,please show me where the lift is,进进进进进进进进进进进进进便指点我梯在什地方, 91,I need some information about touring Hangzhou,我想了解进进进进进进进进进进于游杭州的情况。 92 ,There are two trains going to Hangzhou every morning,No,49 and No,79, 每天早晨有两列火进进进进进到杭州,49进进次列和79进进次列。93,What time does this train leave, 进进进进进进进进进列火什, 94 ,Could you get me two tickets for tomorrow here,你能否在进进进进进进进进进进进进进儿我两明天的票, 95,I'm looking for a friend ,Mr,Brown ,Could you tell me if he is in the hotel, 我在找一位朋友,布朗先生。你能告我他是住在进进进进进进进 个店,进进进进 96,Just a minute,please,I'll see if he is registered, 进进进进稍等片刻,我看看他是否登了。 97,They are in suite 705 ,Let me phone him, 他住在进进进705进进进进进进号套房,我来他打。 98,Mr,Brown said he's waiting for you in his room, 布朗先生他在房里等您。进进进进进进进进进 　 Dialogue A A :Good afternoon ,Madam,What can I do for you, B :Good afternoon,I'm looking for a man whose name is John, A:Could you tell me his room number,please, B :I suppose it is 735, A :Please wait a moment ,Let me phone him… Mr ,John said he's waiting for you in his room, B :Thank you very much,By the way ,please show me where the lift is, A:I'll tell you how to get there,This way,please… B :Thank you, A:It's my pleasure, 　 Dialogue B ，A :Receptionist B :Mr Brown, A:Good morning,sir,Anything I can do for you, B:Good morning,I need some information about touring Hangzhou, A:There are two trains going to Hangzhou every morning, No,49 and No,79,Which one do you prefer, B :Which is earlier, A:No,49,This train goes to Guangzhou,and it stops at Hangzhou, B:What time does this train leave, A:At 9?45 in the morning and arrives in Hangzhou at about one o'clock in the afternoon, B:Good,I'll take this one,Could you get me two tickets for tomorrow here, A:Sorry,sir,Please go to the Shanghai Travel Service Agency in our hotel,It's on the ground floor, B:Oh,I see,Thanks, 　 Dialogue C ，A:Receptionist B:Mr Miller, A:Good afternoon,What can I do for you, B:Good afternoon,I'm looking for a friend,Mr,Brown,Could you tell me if he is in the hotel, A:Mr,Brown,Just a minute,please,I'll see if he is registered, ，The Receptionist looks over the register, A:Brown,Mr,Brown,There are a lot of Browns here today…Mr,Charles Brown,Mr David Brown…B:Mr,Johnson Brown from Chicago,Isn't he staying at thishotel, A:Oh,yes,here's his name Mr,and Mrs ,Johnson Brown and family,They are in Suite 705,Please wait a moment,let me phone him…Mr,Brown said he's waiting for you in his room, B:Thank you,Would you please show me where the lift is,A:OK,Step this way,please,Here it is, B :Thank you, R:It's my pleasure, 　 Words and Expressions　 register n进进,登簿 Chicago n,芝加哥，美国城市, lift n进进进进进,梯，英, ※酒店英语口语句型及语语语解,At the Information Desk语语语 1 Key Sentences ，重点句子, 72,Is there any place in the hotel where we can amuse our selves, 旅进进进进进进进进进里有所, 73,If you want to take a walk ,you can go to the garden,如果您想散,可以去花园。步 74,There is a recreation centre on the ground floor, 在一楼有个中心。进进进进进 75 ,You can play billiards,table tennis,bridge,and go bowl ing, 您可以去打打台球、球、牌和保球。进进进进进进进进进进进 76,Is there a place where we can listen to some music,有听音的地方,进进进进进进 77 ,There is a music teahouse where you can enjoy both classical music such as Beethoven,Mozart,Liszt,and mode rnmusic,while having some Chinese tea or other soft drinks, 有个音茶进进进进进进进进进进进进进进进进座,您可以一欣古典音, 如多芬、莫扎特、李斯特的进进进进进进进进进进进进进进进进曲和代音,一品中国茶和料。进进进进进进进进进进进进进进 78 ,Would you please tell me the daily service hours of the dining room, 进进进进进进进进进进进进进告我餐天的服,好,每 79,From 7?00 a,m,till 10?00 p,m,nearly serving all day long, 从早上七进进进进进进进进进进进进进进进进一直到上十,几乎全天供。 80 ,When will the bar and cafe open, 酒吧和咖啡什放,进进进进进进进进 81,From 3?00 p,m,till midnight, 从下午三点到上进进进进进进十二点。 82,Does the guest house offer any other service, 进进进进进进进进进进进里有哪些服目, 83,We have a barber shop ,a laundry ,a store ,post and telegram services,a newspaper stand,a billiard,table tennis ,video games and so on, 我有理室、进进进进进进进进进进进进进进进进进进洗衣房、小部、服 进进进进进进进进进进进进进进进进进刊供柜、子房、球和子游。 84,It's jolly good: 进太好了: 85,And where can I have my laundry done, 进衣服送到哪里去洗, 　 Dialogue A A:Is there any place in the hotel where we can amuse our selves, B:If you want to take a walk ,you can go to the garden, Itis very relaxing there, A :That sounds good,But is that the only place to go, B :No ,sir ,There is a recreation centre on the ground floor,You can play billiards ,table tennis ,bridge,and go bowling, A:Is there a place where we can listen to some music, B:Yes,sir,There is a music teahouse where you can enjoy both classical music such as Beethoven,Mozart,Liszt,and modern music ,while having some Chinese tea or other soft drinks, A:Oh,great:Thank you very much, B:It's a pleasure, 　 Dialogue B ，A :Receptionist B :Guest, B:Would you please tell me the daily service hours of the dining room, A:Certainly,From 7?00 a,m,till 10?00 p,m,nearly serving all day long, B :When will the bar and cafe open, A:From 3?00 p,m,till midnight, B :Does the guest house offer any other service, A:Oh ,we have a barber shop ,a laundry,a store,post and telegram services,a newspaper stand ,a billiard,table tennis,video games and so on, B :It's jolly good: A:You may have your shopping and amusements there, B:Thank you for your concern,Can I get a tourist map in the hotel, A:Yes ,you may go to the lobby and buy it from the news-paper stand there ,With the map ,you can find your way around, B :Good,And where can I have my laundry done, A:There's a plastic bag in the bathroom,Just put your laundry in it,It will be picked up after I make the bed every morning,Here is the room key, B :Do I keep the key, A:At the service counter,there are attendants on duty all day,Please leave the key with the service counter when you go out, B:Yes,I know ,Thanks, A :And then ,you might keep your valuables: diamonds,necklace,ear rings,etc,,in the vault of the guest house, B:You give very good service in this guest house,Thank you a lot, A:Thank you ,Mr,Taylor,I hope you will enjoy staying here,In the mean time ,the hot water supply in this guest house is from 6?00 a,m,up to 12?00 p,m, B:Oh,that sounds good ,I feel like taking a bath right now,I'm used to having a bath at 9 o'clock every morning,A:If you please,In the batnroom ,everything has already been prepared ,such as toilet soaps ,towels ,bathing towels ,bathrobes ,slippers,toilet paper, shampoo,combs,brushes ,shavers,an ashtray and bathing caps, B:Thank you for your information, 　 Words and Expressions 　 amuse vt进……进进……进,,逗 bowling n进进,保球 vedio a进进进,像的 game n进,游 jolly a,极好 amusement n进进, concern n,v进进进进进,心,及,于涉 lobby n进进进进进,廊, valuable n进进进 ,物a进进进,的 diamond n进进进进进进,石、金石 necklace n进进进进进,圈, ring n,戒指 vault n进进进进进进,，行,保 supply v进,供 bathing towel 浴巾 bathrobe n,浴衣 slipper n,拖鞋 shampoo n进进进进进进,洗液，香波,v进,洗 ashtray n,烟灰缸 shaver n进进进进,剃刀 ※酒店英语口语句型及语语语解,The Bellman 语接服语语 Key Sentences ，重点句子, 59,Is this everything ,sir, 进进进进进进进进是全部西,先生, 60,Here's the light switch, 进进进进进进是灯。 61,Here's the closet and there's the bathroom,进进进进进进进进儿是壁柜。儿是洗澡。 62 ,Will there be anything else ,sir,进进进进进进进进有什事,先生, 63 ,Well,if you need anything else,please call room service, 噢,如果你有什事,进进进进进进进进进进叫房服。 64 ,Let me help you with your luggage,我来帮您拿行李。 65,It's very kind of you to do so, 你做进进进进进进进进进使我很感激。 66,What's your room number ,please,进进进进进进您的房号, 67 ,And by the way ,could I have a look at your room card, 进进进进进进进进进进进进进进进进进便一句,我可以看一下您的房卡,68,How do you like this room, 您得个房怎,进进进进进进进进进进 69,It's also quite spacious, 房也很进进进进进进敞。 70 ,Do you mind if I put your luggage by the wardrobe, 我把您的行李在进进进进进进进进进衣柜旁好, 71,By the way ,could you tell me about your hotel service, 进进进进进进进进进进进进进进进进进进进进进便,你能不能我一下服的情况,　 Dialogue A Bellboy :Is this everything ,sir, Visitor:Yes,that's everything, Bellboy:Follow me,please, Visitor:Thanks, Visitor:Oh ,can you change a twenty,F ,C,:Yes,sir, Visitor:Three fives and five ones ,please,F,C ,:Yes ,sir, Bellboy :Here we are ,sir, Here's the light switch, Visitor :Fine, Bellboy :Here's the closet and there's the bathroom, Visitor:Great :I want to wash up, Bellboy :Will there be anything else ,sir, Visitor:No,thanks ,I think I'm OK, Bellboy:Well,if you need anything else,please call room service, Visitor:Thank you,Here you are, 　 Dialogue B ，A :Bellman B :Mr and Mrs Smith, A :Good afternoon ,sir and madam ,I'm the bell man here, B:Good afternoon, A:Very nice to see you here ,Let me help you with your luggage, B:It's very kind of you to do so, A :What's your room number ,please,And by the way,could I have a look at your room card, B:Oh,yes,This morning my secretary made a reservation and filled in the registration form for me ,He told me that my room number was 302, A:I see,Now please follow me, ，After entering the room, A:Sir and madam,how do you like this room,It's just facing the Shanghai gymnasium,It's also quite spacious, B:It's very cozy,I like it very much, A :Do you mind if I put your luggage by the wardrobe, B :It's OK,Thank you very much, A :Sir and madam ,if you need something ,just call me over the phone or press the button over there, 　 Dialogue C ，When me bell man is leaving the room,Mr,Brown asks him to introduce something about their service,, A:By the way,could you tell me about your hotel service, B :Certainly sir,Our hotel is a modern garden hotel of three star grade consisting of a group of three storied octagonal buildings,The hotel possesses 199 international stand arddouble rooms ,4 suites and 2 deluxe suites ,All of the mare well furnished, A:How about other services, B :Available at the hotel is a variety of Chinese,Japanese and Western food restaurants ,in addition to a complete set of service facilities including ballroom ,physical fitness center ,squash ,billiard room ,beauty salon, sauna,swimming pool ,bar ,shopping arcade and taxi service,etc, A:It sounds great,I'd like to have a brochure of your hotel,Where could I get one, B:You can get it from the Reception Desk,If you don't mind ,I'll come up again and offer you one, A:Good,That's very kind of you,By the way,what about the daily service hour of the diningroom, B :From 7?00 a ,m ,till 10?00 p,m ,,nearly serving all day long, A:When will the bar and cafe open, B:From 3?00 p,m,till midnight,And then,you might keep your valuables at the hotel's vault, A:You give very good service in your hotel,Thank you a lot, 　 Words and Expressions　 F,C,=front desk clerk 进进前台 Shanghai Olympic Hotel 进进上海奥林匹克店 gymnasium n进,体育 spacious a进进进,敞的 cozy a,舒适的 wardrobe n,衣橱,衣柜 consist，of, v……进,由成,包含 storied a……进进,有楼的 octagonal a,八角形的 furnish vt进进进进进进进进,装,布置，房, well furnished 进进进进进进，房,布置得好 available a,可得到的 variety n进进进进进进,,多化 in addition to 进进另有,有 facility n进进, physical fitness 健身房 squash courts ，squash=tennis进,网球 billiard n进进,子 beauty salon 美容室 sauna n,桑拿浴室 arcade n进,商 brochure ,n,小册子 valuables n进进进进,重物品 vault n进进进进进进进进进进,保管，重物品藏, ※酒店英语口语句型及语语语解,At the Reception Desk在接待语 2 Key Sentences ，重点句子, 44,Yes ,we do have a reservation for you,进进进进进进进进进进进进进了,我儿是有您的房。 45,Would you please fill out this form while I prepare your key card for you, 进进进进进进进进进进进进进进进进进进进进进您把份表填好,我同就您出入,好, 46,What should I fill in under ROOM NUMBER,“进进”进进进进进进进进进房号一我怎填呢, 47,I'll put in the room number for you later on,进进进进进进进进进进会儿我来您填上房号。 48,You forgot to put in the date of your departure,您忘了填写离店日期了。 49,And here is your key,Mr,Bradley,Your room number is 1420, 进进进进进进进进进进进进进进进进进进进进您房的匙,布拉德利先生。您的房号是1420。50,It is on the 14th floor and the daily rate is,90,房在进进14进进进,天的房是每90美元。 51 ,Please make sure that you have it with you all the time,进进进进进进进必随着它。 52 ,My business negotiation has progressed much more slowly than I had expected, 我的进进进进进进进进进进进进进进进进进进进判行得比我原先料的慢了多。 53 ,I wonder if it is possible for me to extend my stay at this hotel for two days, 我想知道是否可以我在进进进进进进进进进进儿多呆两天。 54,I'll take a look at the hotel's booking situation, 我来看一下进进进进进进进进进进进进进进本店房的情况。 55,I'm glad that we'll be able to accept your extension re quest, 很高我有法进进进进进进进进进进进进进进进进进接受您延住宿的要求。 56 ,But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights, 不,进进进进进进进进进进进进进进进进进进进进进恐怕最后两天我得您搬到的房去。 57 ,We have already let your room to another gentleman, 我进进进进进进进进进进进进进进进进进进进已把您住的房租了另外一位先生。 58 ,That's no problem at all, 没进进进。 　 Dialogue A A :Good morning ,sir ,Can I help you, B:Good morning:I have a reservation for a single room with a bath here, A :May I have your name ,sir ,please, B:Bradley,John Bradley, A:Just a moment ,sir ,while I look through our list,Yes,we do have a reservation for you ,Mr, Bradley,Would you please fill out this form while I prepare your key card for you, B:Yes,Can I borrow your pen for a minute ,please, A:Sure,Here you are, B:What should I fill in under ROOM NUMBER, A :You can just skip that ,I'll put in the room number for you later on, B:，After he has completed the form ,Here you are,I think I've filled in everything correctly, A :Let me see…name ,address ,nationality,for war ding address ,passport number ,place of issue ,signature and date of departure,Oh,here,sir,Your forgot to put in the date of your departure ,Here let me fill it in for you,You are leaving on…, B:Ocrober 24, A:Now everything's in order,And here is your key,Mr,Bradley,Your room number is 1420 ,It is on the14th floor and the daily rate is,90,Here is your key card with all the information on your booking ,the hotel services and the hotel rules and regulations on it,Please make sure that you have it with you all the time,You need to show it when you sign for your meals and drinks in the restaurants and the bars,You also need to show it when you collect your key from the Information Desk, B :OK,I'll take good care of it, A :And now if you are ready,Mr,Bradley ,I'll call the bell- boy and he'll take you to your room, B :Yes ,I'm ready,Thank you, A:I hope you enjoy your stay with us, B:I'll try, 　 Dialogue B A:Good morning:Can I help you, B:Good morning :I'm Mr,Doug lass in room 1208 ,My business negotiation has progressed much more slowly than I had expected,This makes it necessary for me to stay on here for another day,I wonder if it is possible for me to extend my stay at this hotel for two days, A :I'll take a look at the hotel's booking situation ,Yes, sir,I'm glad that we'll be able to accept your extension request,But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights,You see,we have already let your room to another gentle-man,Is that acceptable to you, B :Yes ,that's no problem at all, A :Let me see… room 1111 Will be vacant ,How about room1111, B:That is fine, A:When would you like to move tomorrow, B :I don't know, A:The new occupant will be checking in a little after twelve, B :That means I have to move out before 12 ,Let me see, I'll be leaving for the negotiation at 9?30 tomorrow morning and I will not be returning to the hotel until sometime in the afternoon ,So I'm going to have to do it before I go to the negotiation,Well,I think I will move at 9o'clock, A :Good,I will send a bellboy to your room and help youwith your luggage at 9 o'clock ,And please remember to bring your key card to the reception desk when you pass it tomorrow so that I can change the room number on it,B:I will,Thank you very much, A:Goodbye, 　 Words and Expressions　 nationality n,国籍 forward v进进进进进,,送,寄 for warding address 进投地址 passport n进进,照 place of issue 进照地点 signature n进进,名 departure n进,离 regulation n进进进进进进进进,章,定,条例 negotiation n进进进进进,判,磋商 extension n进进进,延日期 ※酒店英口语语语语语语语语语语语句型及解:At the Reception Desk语 在接待1 Key Sentences ，重点句子, 28,I want a double room with a bath, 我要一有进进进进进进进进进浴室的双人房。 29,How much a day do you charge, 每天收多进进进进少, 30,It is hundred yuan a day including heating fee ,but excluding service charge, 一百元一天,包括供暖进进进进进进进进进但不包括服。 31,It's quite reasonable, 收进进进进进进十分合理。 32,How long do you intend to stay in this hotel,您准进进进进进住多久, 33,Have you got through with the check in procedure, 你是否已进进进进进进进进进进妥住宿登手, 34 ,Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning, 我能我的进进进进进进进进进进进进进进进进进进朋友一人房,他将于明天早上到达上海。 35,Would you mind filling in this form and pay a hundred yuan in advance for him, 进进进进进进进进填好并付一百元。 36,This is a receipt for paying in advance,Please keep it, 进进进进进进进进进进进是付款收据,收好。 37,Have you any vacant，spare ,room in the hotel, 旅进进进进进进进进进里有空余房, 38,Sorry ,we have no vacant，spare ,room for you ,But I can recommend you to the Orient Hotel where you may get a spare room, 进进进进进进进进进进进进进进进进不起,我已客了。但是我可以介您 去方店,那里有进进进进进进进进进进进进进进空余的房。 39,Good afternoon ,my room number is 321,Any mail for me, 下午好:我的房号是321进进。有我的信, 40,Yes,You have two letters and one telegram ,also a message was left by a lady before one hour, 有的。您有两封信和一封进进进进进进进进进进进,一小前有一位小 姐来留进进进进进进进言您。 41,I'll mail a letter to U,S,A,by airmail, 我要寄一封航空信到美国。 42,How much do I have to pay for you, 我要付多少进进, 43,A letter generally mails to America—Europe—Africa by airmail ,First 20 grams is 20 yuan, 通常一封寄到美国、欧洲、非洲的航空信,20进克收20元。 　 Dialogue A ，A:Receptionist B:Guest, B :I want a double room with a bath,How much aa day doyou charge, A :It is a hundred yuan a day including heating fee but excluding service charge, B:It's quite reasonable, A:How long do you intend to stay in this hotel, B:I shall leave in a fortnight，half a month,, A:Have you got through with the checkin procedure, B:Oh,yes,I'm going to fill in the form of registration right now,Can I book a single room for my friend before hand as he will arrive in Shanghai tomorrow morning, A:Sure,Here is the form for reservations,Would you mind filling in this form and pay hundred yuan in advance for him, B:All right ,This is one hundred yuan to pay for my reservation, A:Thank you,This is a receipt for paying in advance,Please keep it, 　 Dialogue B B :Have you any vacant，spare ,room in the hotel, A:Sorry,we have no vacant，spare ,room for you ,But I canre commend you to the Orient Hotel where you may get as pare room, B:That sounds very good:Can I book the plane ticket，train ticket,ship ticket,here, A:Please go to the CAAC office to book your plane ticket,If you want to book your train ticket or ship ticket,you'd better go to the Shanghai International TravelService, B :Could you tell me how many kinds of rooms do you have, A:There are single rooms ,double rooms ,suites and deluxe suites in our hotel ,Every room is equipped with a bat hand a telephone, B:Oh,I see,Thanks, A:You are welcome, 　 Dialogue C ，A :Guest B :Receptionist, A:Good afternoon,my room number is 321,Any mail for me, B:Yes,You have two letters and one telegram ,also a message was left by a lady before one hour, A:Let me see who called… ,I have to make a phone call,Will you get me the party ,Here is the number, B :OK,Wait for moment… ,Here is your party, A :Thank you,I'll mail a letter to U ,S ,A,by airmail,How much do I have to pay for you, B:A letter generally mall to America- Europe- Africa by airmail,First 20 grams is 20 yuan,Each additional 20grams is 15 yuan, A:Oh,I see,Thank you very much, 　 Words and Expressionsheating fee 进供暖 exclude vt……,把排除在外 reasonable a进进进进进进进进进,，价,公道的,不的fortnight n,十四日,两星期 procedure n进进进进进,程,,程序步 check in procedure 进进进住宿登手 registration n进进进进,登,注册 deluxe suites 进进进豪套房 酒店英语口语句型及语语语解,At the Entrance 在语口※ Key Sentences ，重点句子, 15,Welcome to our hotel, 进进进迎光。 16,So you have got altogether four pieces of baggage, 您一共进进了4件行李,是不是, 17 ,Let me have a check again, 进我再看一下。 18,The Reception Desk is straight ahead,接待进进进进进进就在前面。 19,After you ,please, 你先。进进 20,Excuse me ,where can I buy some cigarettes,进进进进进进进。我到哪儿可到香烟, 21,There is a shop on the ground floor,一楼有个商店。 22,It sells both Chinese and foreign cigarettes,在那儿可到中国进进进进进进进进进进进进香烟和外国香烟。 23,Can I also get some souvenirs there,也可以到进进进进进进进念品, 24,There is a counter selling all kinds of souvenirs,有个柜台出售各各进进进进进进进进的念品。 25,Excuse me,where is the restaurant,进进进进进进进进进进,在哪儿, 26,We have Chinese restaurant and a western style restaurant,Which one do you prefer,我有中餐和西餐,你愿意去哪个,进进进进进进进进进进进进进进进进进27,I'd like to try some Chinese food today,今天我想中国菜。进进进进进进 　 Dialogue A ，A car pulls up in front of Huatian Hotel and a doorman ，A ,goes forward to meet the guests B and C ,opening the door of the car for them,, A:Good evening ,sir and madam,Welcome to our hotel, Mr Bell，B ,:Thanks,Good evening, A:，Opening the trunk ,taking out the baggage and looking at the name on the baggage tags, I'm the doorman ,sir ,So you have got altogether four pieces of baggage, B :Er ,Maybe five ,Margaret，C,, A:Five,Oh ,sorry ,Let me have a check again, C:Oh,no,Henry,Always poor memory:We've got only four, B:I see, ，To the doorman ,Sorry,boy ,You're right ,Four pieces, A :Never mind ,sir ,The Reception Desk is straight ahead,After you,please, B:Yes,thank you, 　 Dialogue B A :Excuse me ,Where can I buy some cigarettes, B :There is a shop on the ground floor ,It sells both Chinese and foreign cigarettes, A:Can I also get some souvenirs there, B:Yes,sir,There is a counter selling all kinds of souvenirs, A :By the way ,where is the men's room, B:There is one at the end of the corridor, A:Thank you, B :You are welcome, 　 Dialogue C A:Excuse me,where is the restaurant, B:We have Chinese restaurant and a western-style restaurant,Which one do you prefer, A:I'd like to try some Chinese food today, B :The Chinese restaurant is on the second floor, A :What are the hours at the restaurant,B:Breakfast 6?30 to 9?00 a,m,,Lunch 11?30 a,m,to2?00 p,m,,Dinner 5?30 to 9?00 p,m,, A:Thank you, B :You're welcome, 　 Words and Expressions　 cigarette n进进,香烟、烟 souvenir n进进进进进进进,念品,念物 corridor n,走廊 30. 31. 酒店英语,床上用品中英文语照※ 床上用品:Bedding; bedclothes 被子 Quilt; Duvet(进进进进充羽毛、制成的) 被壳 Comforter Shell 进进式枕套:Pillow Sham 进口式枕套: Pillow Case 靠进 Cushion 帷幔 Valance 窗帘 Curtain 进 枕Boudoir Pillow 进 抱枕Neck Roll 被进 Bed Sheet 包被进 Sheet 床进 Flat Sheet 床罩 Fitted Sheet; Bed Cover 床裙 Bed Spread; Bed Skirt 枕巾 Pillow Towel 桌布 Tablecloth 盖毯 Throw 毛毯 Woolen Blanket 毛巾毯 Towel Blanket 睡袋 Sleeping bag; Fleabag※酒店英语口语句型及语语语解,Room Reservations语语房语 Key Sentences ，重点句子, 1,I'd like to book a double room for Tuesday next week,下周二我想一个双人房。进进进进进进进进 2,What's the price difference, 两进进进进进进进进进进进进房的价格有什不同, 3,A double room with a front view is 140 dollars per night,one with a rear view is 115 dollars per night,一双人房进进进进进进进进进进每朝阳面的140进进进进进美元,背每面的115美元。4,I think I'll take the one with a front view then,我想我是要进进进进进进进进阳面的吧。 5,How long will you be staying, 您打算住多久, 6,We'll be leaving Sunday morning, 我进进进进进进进进进进进将在星期天上午离。 7,And we look forward to seeing you next Tuesday,我进进进进进进进进进进盼望下周二到您。 8,I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10, 我想一个进进进进进进进进进进进进进洗澡的人房,10月4日下午到10月10日上午用。 9,We do have a single room available for those dates,我进进进进进进进进进进进进进进进进进进确有一个,在段可以用。 10 ,What is the rate ,please, 进进进进进进房多少, 11,The current rate is ,50 per night, 进进进行房是50美元一天。 12 ,What services come with that, 进进进进进进个价格包括哪些服目呢, 13,That sounds not bad at all ,I'll take it, 听起来不。个房我要了。进进进进进进进进进进进进 14 ,By the way ,I'd like a quiet room away from the street if the is possible, 进进进进进进进进进进进进进进进进进进进进进进进便一下,如有可能我想要一个不街的安静房。 　 Dialogue A A:Room Reservations,Good afternoon, B:I'd like to book a double room for Tuesday next week,A:That's fine ,sir ,A double room for Tuesday, September12th ,with a front view or rear view, B:What's the price difference, A :A double room with a front view is 140 dollars per night,one with a rear view is 115 dollars per night,B:I think I'll take the one with a front view then, A :How long will you be staying, B :We'll be leaving Sunday morning, A :That will be five nights ,sir,Thank you very much,and we look forward to seeing you next Tuesday, B :Good ,That's all settled then ,Good-bye, A :Good-bye, 　 Dialogue B A:Advance Reservations,Can I help you, B:Yes,I'd like to book a single room with a bath from the afternoon of October 4 to the morning of October 10,A :Yes ,we do have a single room available for those dates, B :What is the rate ,please, A :The current rate is,50 per night, B :What services come with that, A :For,50 you'll have a radio ,a color television ,a telephone and a major international newspaper delivered to your room everyday, B :That sounds not bad at all,I'll take it, A:Very good ,Could you tell me your name ,sir, please, B :Yes ,it is Moore, A :How do you spell it ,please, B :It's M-O-O-R-E, A:M-O-O-R-E,And what is your address,please, B:It is 3600 Montague Boulevard,Hattiesburg,Mississiippi39401 U,S,A,, A :Excuse me ,sir ,but could you speak a little more slowly,please, B:Sure,no problem,It's 3600 Montague Boulevard,Hattiesburg,Mississippi 39401 U,S,A,,Have you got it, A:Yes,so it is 3600 Montague Boulevard,Hattiesburg,Mississippi 39401 U,S,A,, B :That's right, A :What about your telephone number, B:，601 ,264-9716 ,By the way ,I'd like a quiet room away from the street if that is possible, A:A quiet room away from the street is preferred,O,K,,We'll mail you a reservation card confirming your booking as soon as possible,We look forward to your visit, B:Thank you and good-bye, A:Good-bye, 　 Words and Expressions 　 settle v,解决 available a,可得到的,有用的 confirm vt进进进进进,使定,可 Mississippi n,密西西比，美国州名, ※ 酒店英语口语句型及语语语解,Checking Out 语语 Key Sentences ，重点句子, 185,I'd like to pay my bill now, 我想在。进进进进进 186,Your name and room number,please, 进进进进进进您的姓名和房号, 187,Have you used any hotel services this morning, 进进进进进进进进进进进进您今天早晨是否用旅内的服施, 188,Four nights at 90 US dollors each ,and here are the meals that you had at the hotel,That makes a total of 665 US dollars, 4进进进进进个上,每90进进进进进美元,加上膳食,共是660美元。 189,Can I pay by credit card, 我可以用信用卡支付,进进 190,Please sign your name here, 进进进进进进您在里名。 191 ,Excuse me ,We're leaving today,I'd like to pay our bills now, 进进进进进进进进进进进进进进进进进进进进进。我今天要离去了。我希望在就把清。 192,By the way,I'd like to tell you that the check-out time is 12?00 noon,sir, 先生,进进进进进进进进进进进进进进进进便告您,后离旅是12点。 193 ,How about the charge for the days you shared the room with your friend, 进进进进进进进进几天您的朋友与您同住用怎呢, 194,Please add to my account, 进进进进进在我的里。 195,Have you used any hotel services this morning or had breakfast at the hotel dining room,Mr,Green, 格林先生,今天早晨您是否用进进进进进进进进进进旅服施,或在 旅进进进进进进进进餐用早餐, 196,Yes,my friend and I just had breakfast at the dining room,but we didn't use any services, 是的,我的朋友与我在餐用早餐,但是我进进进进进进进进进进进 没有使用进进进进进进进进任何服施。 197,The total for the eight days is five hundred sixty yuan and eighty fen, 8进进进天来是560元8角。 　 Dialogue A A:Good morning,sir,Can I help you, B:I'd like to pay my bill now, A:Your name and room number ,please, B:George Wright,Room 706, A:Yes,Mr,Wright,Have you used any hotel service this morning, B:No,I haven't used any services, A:Fine,This is your bill,Mr,Wright,Four nights at 90US dollars each ,and here are the meals that you had atthe hotel,That makes a total of 665 US dollars, B :Can I pay by credit card, A:Certainly ,May I have your card,please, B :Here you are, A:Please sign your name here, B:Oh,yes,Is it possible to leave my luggage here until I'm ready to leave this afternoon ,I'd like to say good-bye to some of my friends, A:Yes,we'll keep it for you,How many pieces of your luggage, B :Just three,I'll be back by 3?00, A :That's fine ,Have a nice day, B:Thank you,See you later, 　 Dialogue B ，A:Receptionist B :Guest, B:I would like to know the approximate figure of my ac- count so that I can have my money exchanged at the bank, A:Up to the present,the total amount has been 880 yuan approximately, B:Excuse me ,We're leaving today,I'd like to pay our bill snow, A:By the way ,I'd like to tell you，that ,the check-out times 12?00 noon ,May I know your name and room number,please, B:My name is Henry Green,Room 1123, A:Yes,Mr,Green,How about the charge for the days you shared the room with your friend, B:Please add to my account, A:Then we'll make out a bill for both of you, B:OK, A:Have you used any hotel services this morning or had breakfast at the hotel dining room,Mr,Green, B:Yes,my friend and I just had breakfast at the dining room,but we didn't use any services, A:Fine,I'll need to find out what the charge is on the breakfast,The total for the eight days is eight hundred sixty yuan and eighty fen, B:Oh,I didn't change enough money just now,Can I pay in American dollars, A:No,sir,You can pay in Foreign Exchange Certificate only,But you can get your money changed at the Foreign Exchange Counter of our hotel over there, B:Thank you…,Here you are, A:Thank you,Mr,Green,Here's your receipt, 　 Words and Expressions　 approximate a进进,近似的,大的 figure n,数字 exchange v进进进进进进进,交、、交易 Foreign Exchange Certificate 进进进进外券 receipt n,收据 luggage n,行李、包裹 ※语语语语语语语语语语语语用口:旅的常用句型 进进进进进进进进【常用句型】: ，1,I would like to reserve a twin/ double room at your hotel for four nights from June8, 2002. 进进进进进进进进进进进我想向你旅一双人房,2002年6月8进日入住, 共四天。 ，2,Please reserve a single room under the name of Mr. Lin. 进进进进进进进进进以林先生的名定一人房。 ，3,What's the price difference, 进进进进进进进进进进进进两房的价格有什不同, ，4,A double room with a front view is 140 dollars per night,one with a rear view is 115 dollars per night, 进进进进进进进进进进一双人房每朝阳面的140进进进进进美元,背每面的115美元。 ，5,If there are no room available for the above period, please inform me ASAP as I must look for another hotel. 进进进进进进进进进进进进进进进进进进如果在上述期没有空房,尽快告知以便另旅。 ，6,I would like to book a flight to Paris on January 8 on Air France, First Class and round trip. 进进进进进进进进进进进我要一去巴黎的往返票,1月8进进进进日,法航,等。 ，7,We do have a single room available for those dates, 进进进进进进进进进进进进进进进进进进我确有一个,在段可以用。 ，8,What is the rate ,please, 进进进进进进房多少, ，9,The current rate is ,50 per night, 进进进行房是50美元一天。 ，10,What services come with that, 进进进进进进个价格包括哪些服目呢, ，11,By the way ,I'd like a quiet room away from the street if the is possible, 进进进进进进进进进进进进进进进进进进进进进进进便一下,如有可能我想要一个不街的安静房。 前接待语客人语交信件,酒店英语情景口语语语※ 前台服进进进进进进进进进进进进进进进进进进进进进进进进接待客达信件,与两位客人之的英。 Good afternoon.May i help you,sir? 下午好,需要我帮忙先生,进进进进 This is Mr.Roger in room 8808.Mr.Smith will come for this while i am out. Could you hand it to him,please? 进是8808进进进进进进进进进进进进进进进室的杰先生,我走后,史密斯先生和i,你能帮我 把个交他,进进进进进进进: Certainly,sir.When will you be checking out? 当然先生,你什候离店呢,进进进进进进进 Tomorrow morning. 明天。进进 I see,sir.Could you fill out this form,please? 好的,先生。进进进进进进进进进填写表格好, Sure...Here you are. 好的。。。你。进进进 Thank you.We will keep it for him. 进进进进进进进进进进进,我到候会他的。 My name is Smith.I'm expecting a letter form Mr.Roger.Do you have anything for me? 我的名字是史密斯.进进进进进进进进进进进进进进我在等杰先生的信。有我的西, When did Mr.Roger leave it for you ? 进进进进进进进进进进杰先生什候你留的呢, Yesterday,i think. 我想是昨天吧 Just a moment,please.I'll check it for you...Thank you for waiting.We have a letter for Mr.Smith.May i see some identification,please? 进进进进稍等,我会帮你一下....进进进进进进您久等了。我有史密斯 先生留的信,我能确进进进进进进进进进一下你的件, Sure.Here's my driver's license.Is that all right? 好的。是我的进进进进进进进进进进进进进进进照,你看可以, Thank you,sir.Here you are.Could you sign here,please? 进进进进进进进进进进进进进进。你。您在里名好,