Bar_Manager

JOB DESCRIPTION JOB TITLE : Bar Manager DEPARTMENT : Food & Beverage Department GRADE/LEVEL : Department Head, Supervisor REPORTS TO : Assistant Food & Beverage Manager RESPONSIBLE FOR : Assistant Bar Manager Bar Supervisor Bartenders SUBSTITUTES BY : Assistant Bar Manager SCOPE : To manage the Bar and Beverage outlets as a successful independent profit center, ensuring that all functions are successfully executed in a courteous and professional manner ensuring maximum guest satisfaction consistent in accordance with set Kempinski Standards. DUTIES/ RESPONSIBILITIES : · To ensure that all beverage outlets are managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times, following Kempinski standards. · To be constantly involved in the operation, to ensure that there is a senior manager opening and closing every single function. · To assure that the staff entertains the guests in the bar. · To train the bartenders in freestyle, mixology and cocktails. · To conduct daily pre-shift briefings to employees on preparation, service and menu. · To approach guests suggesting a cocktail/wine or non-alcoholic beverages and recommending promotional items. · To use approved suggestive selling techniques to up sell products with higher profit margin. · To maintain knowledge of bar inventory and wine selection to respond properly to guest questions. · To maintain a thorough knowledge of beverage recipes and mixing procedures. · To inform guests of last call. · To maintain responsibility for the set up and cleanliness of the entire bar. · To order all supplies, china and glassware as needed. · To be responsible for an attractive display of the beverage selection. · To maintain a thorough knowledge of standard policies and procedures regarding cash handling, check-writing, credit cards, city ledger and customer ledger. · To process guest checks accurately. · To evaluate the bar and beverage menus, and gives suggestions for improvement to the Assistant Food and Beverage Manager. · To ensure that bar/lounge and the other beverage outlets are stocked with “mise-en-place” and kept clean and tidy at all times. · To have thorough knowledge of how to handle intoxicated individuals. · To have full knowledge of alcohol and liquor policies and regulations, and comply fully with them. · To maintain the bar reservation list, and check the bar reservations list frequently during the shift. · To prepare the bar business and marketing plan, together with the Event Manager and budget together with the Assistant Food & Beverage Manager. · To liaise with the Kitchen and Beverage department on daily operations and quality control. · To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives. · To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. · To ensure that bar/lounge and the other beverage outlets cashiering procedures are strictly adhered to and that the Point of Sale system is updated and operated correctly. · To establish and strictly adhere to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the bar is adequately equipped. · To conduct monthly inventory checks on all operating equipment and supplies. · To control the requisitioning, storage and careful use of all Operating Equipment and Supplies. · To ensure that the monthly forecasted Food & Beverage revenue figures are achieved. · To strictly adhere to the established operating expenses and ensure that all costs are controlled. · To ensure an effective payroll control through a flexible work force, maximizing utilization of employees and close cooperation with other Food & Beverage Outlets. · To analyze budget, and takes action when required. · To participate in the formulation of the Annual Operating Budget in determining projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan. · To obtain and account for the correct settlement of all sales and be overall responsible for cashier / bar floats and their maintenance. · To handle voiding, correcting, changing of restaurant checks in accordance with the prescribed procedures and account for all checks used during each shift. · To plan the bar/lounge and other beverage outlets’ weekly roster and work schedules to ensure that they are always adequately staffed to handle the level of business. · To maintain daily log book and communications board. · To submit all guest/staff incident reports. · To report “Lost & Found” items, and handle them in accordance to the Policy & Procedures. · To ensure that all bar and beverage outlets Operations Manuals are prepared and updated annually. · To submit to Food & Beverage Office the following: Monthly Outlets Report, Holiday Review, Monthly Objective Review, Trainer’s Report and Entertainment Event Report. · To attend weekly Food & Beverage Meeting and Daily Operations Meeting. · To provide the Purchasing Department with detailed Product and Purchase Specifications for items used in the bar. · To plan and organize never seen before food & beverage promotions, as well as entertainment events, together with the Event Manager. · To respond to any changes in the restaurant function as dictated by the hotel. · To have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures. · To fully support the Departmental Training Function in the Department assigned. · To attend all meetings as required by Executive Management. · To conduct monthly staff meetings. · To prepare and participate in the Monthly Objective Review. · Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations. · Schedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs. · To select and recruit suitable employees for the department using prescribed set of policies and procedures. · Have a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set. · Train employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency. · Conduct annual performance evaluations. · To understand and strictly adhere to the Rules & Regulations established in regards to the hotel policy on Fire, Hygiene, and Health & Safety. · To ensure that all potential and real hazards are reported and rectified immediately. · To have complete understanding of the Hotel’s Employee Handbook and adhere to the regulations contained within. · Performs any other duties as assigned to him/her by management. JOB PROFILE : EDUCATION : High School Graduate or equivalent. Hotel Management Diploma/Degree an asset. EXPERIENCE : 3-5 years experience in a 5 star hotel in similar position COMPETENCIES : TECHNICAL COMPETENCIES : · Knowledge of hotel products and services INDIVIDUAL CHARACTERISTICS : · Building teamwork · Developing others · Motivating others · Planning/ Organization · Problem solving & Decision Making · Conflict Management · Entrepreneurial Orientation · Stress Management · Interpersonal Skills · Adaptability/ Flexibility · Concern for quality · Influence · Initiative · Managing Performance · Teamwork/ Cooperation · Cross cultural sensitivity · Interpersonal skills · Customer service orientation · Listening and Oral Skills · Written skills · Enthusiastic and pleasant personality · Able to exert fast-paced mobility for period of up to 4 hours in length. · Creativity · Integrity OTHER SKILLS (LANGUAGE, COMPUTERS,…) : · Fluency in local language · Fluency in English · Knowledge of MICROS DOCUMENT ADDENDUM Job Descriptions are only valid with this addendum page; signed by authorized Management only and according to authorization levels below. JOB DESCRIPTION JOB TITLE : DEPARTMENT : VERSION NUMBER : AUTHOR NAME DATE POSITION SIGNATURE PROPOSED EFFECTIVE DATE The content of this job description will be reviewed on a regular basis to incorporate any new responsibilities which reflect the hotel business requirements. CHECK NAME DATE POSITION SIGNATURE REVISED EFFECTIVE DATE APPROVAL NAME DATE POSITION SIGNATURE EFFECTIVE DATE 5 of 5 P E O P L E M A N A G E M E N T Please note that this document is intellectual property owned by Kempinski AG/Germany and KISA/Switzerland.